Dear Fu,Thank you very much for your visit, it is a great pleasure to welcome our guests.Best regards,Lauir

Thank you Gary for your opinion about us. we appreciate. said.

Hello Mrs. Mandy, Thank you very much for your visit. Next time we promise a nice room overlooking for you. Best regards, Lauir

Dear Sir, Madam, Thank you very much for your visit and we hope to welcome you again. Have a nice week end. Lauir

Thank very much for your visit. You are always welcome. Cheers.

Thank you Brian, I am rellay happy you enjoed.Said.

Dear Brandon,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Hello Christian, many thanks for your opinion about us. I know we are not perfect but we try to make always the best with our guest.Sincerely yours.Said.

Dear Stepheny,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Hello Shinji, many thanks for your opinuion about us. We know our hotel is not the 5 stars hotel, but I know as well our guest love to stay for our position area et very friendly hotel and very clean.Thank you again and we hope to see you next time dear Shinji !!

Hi Zoya, thank you for your review. I would just like to tell you that the majority of our guests know very well that we are not a 4 or 5 star hotel, and that we have excellent reviews from our guests. I know people like you, who go on the internet and research prices only, never mentioning the condition or comfort of the hotel, which is why you said "horrible". We're a small hotel without a big reception, etc. So go to a 4 or 5 star hotel, accept to pay double or triple our prices and rest easy. There's no need to lie or invent an opinion just to cause harm. It's just a question of honesty. Sincerely yours.

Hello Sung Mun, thank you for your stay. Your opinion is important for us. We try always to know what appening with our guests. We hope to see you next time in Brussels.Sincerely yours.Said.

Dear Takashi,Thank you very my much for your visit.It was a great pleasure to welcome you in Brussels.Hope you come back, and next time will give a nice room with the view for you.Best regards and a wonderful 2024.Lauir

Dear Eric, Mom,Thank you very my much for your visit.It was a great pleasure to welcome you in Brussels.Hope you had a nice trip back home.Best regards and a wonderful 2024.Lauir

Chère Valérie,Merci beaucoup pour votre visite.Bien cordialement,Lauir

Dear Pacharee,Thank you very much for your visit. It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Kimberly,Thank you very much for your visit, it was a great pleasure to welcome you in Brussels.Regards and a wonderful 2024.Lauir

Dear Eileen,Thank you very much for your visit, it was a great pleasure to welcome you in Brussels.Best regards and a wonderful 2024.Lauir

Dear Mr. Cheung Hing,Thank you very much for your visit.It was great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Stephen,Thank you very much for your visit.It was great pleasure to welcome you in Brussels.You are right our hotel need a update.Best regards,Lauir

Dear Cheryl,Thank you very much for your visit.It was great pleasure to welcome you in Brussels.You are right our hotel need a update.Best regards,Lauir

Dear Ms Rambeck,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Toshiro,Thank you very much for your visit, it was a great pleasure to welcome you to Brussels. About the heating, all the rooms are heated, it's a shame you didn't ask us, we could have gone to your room and turned it on, sometimes the previous guests torn off it.Best regards,Lauir

Dear Ronald,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir.

Dear Aislinn,Thank you very much for your visit, it was a great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Cecily,Thank you very much for your visit.It was a great pleasure to welcome you and your husband in Brussels.Best regards,Lauir

Dear Marie,Thank you vry much for your visit, it was a great pleasure to welcome you in Brussels.And i'm really, really sorry for what happened to 2 of your compatriots here.Best regards,Lauir

Dear Nanami,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels,Best rergards,Lauir

Dear Paula,Thank you very much for your visit, itv was a great pleasure to welcome you in Brussels. We are sorry for your room, if you come bac in Brusslels, we will give to you a room with the Grand Place view.Best regards,Lauir.

Dear Sir, Madam,Thank you very much for your visit.Best regards,Lauir

Dear Ms Elaine,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Kazue, many thanks for your stay. It very swety from you to give us 10/10, I know is not really objective from my part because we are not 4 star hotel, But we try to make always the best with our guests. Is reallt pleasant to have the guest like you. Said.

Dear Tim,Thank you very much for your visit, It's always great to be part of these unforgettable moments in our lives and here for sure is one these great gems, the Plaza and its unique location . Certainly our weakest point is the renovation of the hotel, we need to do this urgently and provide more comfort for our guests.Best regards,Lauir

Dear Rejean,Thank tou very much for your visit, it was a great pleasure to welcome you in Brussels.You are right, our hotel has the best location in Brussels, we just need to renovate and improve a little bit.Best regards,Lauir

Dear Patrick this is not a bedbug bite. A bedbug bites on different parts of the body and not just once and there should be blood on the sheets, which is not the case. It's possible that it's a mosquito, I recognize that sometimes there are mosquitoes like everywhere, but no bedbugs. We checked all the rooms and the mattresses, all the corners of the rooms, the corners of the parquet floors, and honestly and sincerely we did not find any bedbugs. Bedbugs also leave black marks on mattresses and walls. I advise you to go online to find out that your bite is not from a bedbug. In our business, the honesty of a hotelier is worth as much as that of a customer. Also out of honesty on your part, go to a doctor and you will see that he will tell you exactly the same thing as me. Dear Patrick, I know what I'm talking about, 12 years ago our hotel was infected with bedbugs, which can happen in all hotels in the world and we had to treat the hotel for several months by closing different rooms and tear it all out and paint it. Which definitively eliminated the scourge. If a hotel does not close and thoroughly treat the hotel, bedbugs remain behind headboards, corners of rooms and even on ceilings for several months without feeding. Here in a transparent and honest way, to tell you that it is not a bedbug bite. For 12 years we have never had any complaints regarding bedbug bites.I HAVE ONE OTHER QUESTION FOR YOU.NORMALLY IT'S WAS WOMEN COMPLAIGNE ABOUT THIS PROBLEM AND NOW I ANSWER TO THE MEN ??? CAN YOU TELL ME IF IS THE SAME PERSON??? PLEASEThank you nevertheless for staying with us.Said (manager)

Dear Abed, incredible !!!! Thank you for your honesty. You book the backside room, when you arrive, I upgrade your booking for one room with view Grand Place for the same price, after that I see you are no cool guest I give oe other room with view Grand Place, I loss the money with you and and you dared to be of bad faith . would like no hotelier to have you as a customer. This is a real lack of respect. THANKS

Dear Brittany, thank you for your stay and for remarks. Sorry to contradict you, but I can't let you say that we have bedbugs in our hotel. You are the first person in 7 years to make this comment to us. Maybe you were bitten by something else. I saw the photos that you gave to my colleague and it is absolutely not a bedbug bite. I suggest you post it on booking and other visitors to the site will see what they think. It is extremely damaging to write this on the internet to create a disaster for our hotel for free when it is not true. I am not against our customers' comments but I accept them honestly and objectively.Said.

Dear Angeliki,Thank tou very much for your visit, it was a great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Gisela,Thank tou very much for your visit, it was a great pleasure to welcome you in Brussels.You are right, our hotel has the best location in Brussels, we just need to renovate and improve a little bit our hotel and hope to welcome you again in Brussels, Best regards,Lauir

Maria Rita,Grazie mille per la vostra visita, è stato un grande piacere darvi il benvenuto a Bruxelles. Spero che la prossima volta il nostro hotel verrà rinnovato per offrire maggiore comfort ai nostri clienti.Cordiali saluti,Lauir

Dear Paul,Thank you very much for your visit.Best regards,Lauir

Dear Dirk,Thank you very much for your visit.Best regards,Lauir

Dear Nina,Thank you very much for your visit. It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Hello Tanya and mum,Thank you very much for your visit, it was a great pleasure to welcome you to Brussels. I'm sorry for the problem with the taxi and also for the miserable weather yesterday.Hope your are enjoying Paris.Best regards,Lauir

Dear Elizabeth,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.Best regards,Lauir

Dear Tna,Thank you very much for your visit.It was a great pleasure to welcome you in Brussels.We hope to welcome you again.Best regards,Lauir

Dear Debra,Thank you very much for your visit, it was a great pleasure to welcome you to Brussels, it was also very good spending time talking to you. I hope you had a good trip back homeCheers,Lauir.

Dear Jason,Thank you very much for your visit.It is allways a great pleasure to welcome you in our city.Best regards,Lauir

Holla Yesica,Muchas gracias por su visita, fue un gran placer darle la bienvenida a nuestra ciudad, muchas gracias ysiempre bienvenida,Lauir