Dear Jih-Hsin, Thanks for this review about hotel Ramada Brussels Woluwe. We regret that you felt there were issues with the parking, we would like to clarify that we are located in a very quiet and safe residential area, and incidents such as these are very rare. We can confirm that our guests have access to outside parking which is free and parking under the hotel which is payable, both are located behind the hotel and have direct access to the lobby. The address is located clearly on confirmations. We have taken note of your comments in relation to the TV and handed them to the concerned department. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Kind regards, S. De Bruyn, Manager

Dear Jih-Hsin, We thank you for taking the time to send us your feedback. We regret that you felt there were issues with the parking, we would like to clarify that we are located in a very quiet and safe residential area, and incidents such as these are very rare. We can confirm that our guests have access to outside parking which is free and parking under the hotel which is payable, both are located behind the hotel and have direct access to the lobby. The address is located clearly on confirmations. We hope to have the opportunity of welcoming you again for an improved stay. Kind regards, S. De Bruyn, Manager

Dear Justin, It's rewarding to read your positive feedback about Hotel Ramada Brussels Woluwe. Thank you for your kind highlight of our close proximity to the airport. We are delighted to know that, overall, your stay with us was pleasurable. We look forward to welcoming you again. Best wishes, S. De Bruyn, Manager

Cher Karl,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nos matelas sont pourtant de qualité hôtelière supérieure, conçus pour offrir un confort optimal. Néanmoins, nous regrettons tout inconfort ressenti et souhaitons vous assurer que notre équipe de la réception est disponible 24/7 pour répondre à toute préoccupation technique, y compris la qualité de sommeil. Un suivi sera fait avec nos différents services afin d'assurer la qualité de nos prestations.Nous vous présentons toutes nos excuses.Nous espérons avoir l’opportunité de vous accueillir à nouveau pour vous présenter une meilleure image de notre établissement.Bien à vous,

Dear Guest,Thank you for providing us with your candid feedback.We're delighted to hear that our convenient location and proximity to public transport made your travels around Brussels easy. Furthermore, our team, especially Mr. Muhammed, is pleased to have been helpful in providing public transport guidance and arranging your taxi service. It's also wonderful to know that our breakfast selection met your expectations and contributed to a pleasant start to your day.We note, however, that the room size did not fully meet your needs, though we're glad it wasn't a significant issue given your plans. Our rooms are larger-than-average for Brussels and are designed to provide comfort and functionality.Nevertheless, it's heartening to learn that the local shops and walking areas added value to your stay.We look forward to welcoming you back. Best wishes,

Dear Stuart,Thank you for this review of your recent stay.We're glad to hear that you found our rooms comfortable and our staff pleasant. We appreciate your feedback regarding the condition of the bathrooms and assure you that our hotel maintenance is ongoing, with our establishment being built in 2011 and regular updates to ensure guest satisfaction. It's great to know that our showers met your expectations, and we hope they provided a refreshing start to your day.We hope to welcome you back. Best wishes,

Kære Hjalte,Vi er glade for du havde et tilfredsstillende ophold, og det vil altid være en fornøjelse at se dig igen.Tak igen for din feedback, og vi håber at se dig snart igen.Hafnaoui Souade, General Manager

Kære Jane,Vi er rigtig kede af at høre, at værelset ikke var rent ved ankomst og at der var problemer med badeværelset og håndklæderne. Vi vil gerne forsikre dig om, at renlighed er en høj prioritet for os, og vi vil tage dine bemærkninger op med vores rengøringspersonale for at forbedre vores service. Vi beklager ulejligheden, og vi håber, at du vil give os en chance for at vise dig vores forbedringer i fremtiden.Vi håber, at du vil overveje at bo hos os igen i fremtiden, så vi kan få mulighed for at give dig en bedre oplevelse.Hafnaoui Souade, General Manager

Sehr geehrte Thea,wir bedanken uns, dass Sie sich die Zeit für eine Bewertung genommen haben.Es freut uns, dass Sie unseren Service an der Rezeption schätzen.Wir bedauern jedoch, dass Sie mit der Sauberkeit Ihres Badezimmers und dem Zustand Ihres Zimmers unzufrieden waren. Wir nehmen Ihre Anmerkungen sehr ernst und werden sie an unser Reinigungsteam weitergeben.Bezüglich der Kaffeemöglichkeit im Zimmer, bieten wir zwar keine Kaffeemaschine an, aber unsere Gäste können jederzeit kostenlos heißes Wasser an der Bar erhalten. Unser Zimmerservice ist von 12 bis 14 Uhr und von 19 bis 22 Uhr verfügbar. Wir entschuldigen uns für die Unannehmlichkeiten bezüglich des Parkplatzes und der fehlenden Informationen. Die Parkplatzadresse ist in der Buchungsbestätigung angegeben und der Parkplatz ist über die Straße 'Clos du Lynx' erreichbar.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche Grüße,

Estimado Hernan,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Sentimos la puntuación que nos ha concedido.Nos hubiese gustado saber qué aspectos han podido motivar su valoración.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Atentamente,Hafnaoui Souade, Directora general

Chère Sabine,Merci d'avoir pris le temps de partager votre expérience.Nous sommes ravis que vous ayez apprécié l'emplacement pratique de notre établissement. Concernant la télévision, nous sommes désolés pour les désagréments rencontrés et nous aurions été ravis de vous aider si nous avions été informés du problème. Notre réception est disponible 24h/24 pour répondre à vos questions et résoudre les problèmes techniques. Par ailleurs, nous tenons à préciser que notre bar est ouvert à partir de 12h et propose des boissons chaudes, y compris du café. En ce qui concerne le petit déjeuner, nous vous invitons à essayer l'un de nos deux restaurants lors de votre prochain séjour, qui offre une ambiance plus calme.Nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour plus agréable. Cordialement,Hafnaoui Souade, Directrice générale

Dear Ruben,Thank you for taking the time to share your review.We are sorry to hear about the issues you faced with the coffee maker and TV. Our technical team is available at the hotel until 10 PM to assist with any technical problems. In the future, please do not hesitate to contact our 24-hour reception for assistance, and we will be more than happy to help.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,Hafnaoui Souade, General Manager

Dear Parvez,Thank you for taking the time to share your feedback with us.We are sorry to hear that your experience at our hotel did not meet your expectations.We are committed to providing excellent service to all our guests and will take your feedback into consideration.We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards,Hafnaoui Souade, General Manager

Cher Laurent,Merci pour ce commentaire suite à votre séjour dans notre établissement.Nous sommes ravis que vous ayez trouvé la propreté de la chambre à la hauteur de vos attentes. Cependant, nous sommes désolés d'apprendre que votre séjour n’a pas été satisfaisant. Nous vous invitons à nous solliciter sur place pour tout souci afin que nous puissions intervenir ou vous apporter l’aide nécessaire.Nous disposons effectivement d'un parking souterrain payant, ainsi que d'un parking extérieur gratuit. De plus, il est possible de trouver des places de stationnement gratuites autour de l'hôtel. Concernant le personnel, nous nous efforçons de fournir un service de qualité et nous prendrons en compte vos remarques pour améliorer notre accueil. En ce qui concerne la baignoire, nous regrettons que vous ayez trouvé celle-ci trop haute et nous nous excusons pour la poignée de maintien cassée. Nous allons vérifier et résoudre ce problème rapidement.Nous serions ravis de vous recevoir à nouveau bientôt. Bien cordialement,

Dear Devashish,Thank you for taking the time to share your review.We understand your concern about the location and accessibility to nearby amenities. While our hotel is situated between the city centre and the airport, we do have bus lines 21 and 79 that can take you to the airport, the European Parliament, and the city centre. Additionally, we offer a Grab&Go area at the reception with snacks, and our bar is open until 11 p.m. where you can get a pot of hot water free of charge. We apologize for any inconvenience this may have caused during your stay.The whole team hope to have the pleasure of seeing you again. Best wishes,

Dear Dolly,Thanks for taking the time to review your stay at our hotel.We are glad to hear that you found our rooms clean and well-equipped with amenities. However, we sincerely apologize for the confusion regarding the breakfast areas. We have two separate breakfast restaurants to cater to different guest needs, and we are sorry for any inconvenience this may have caused. We appreciate your feedback and will ensure better communication with our guests in the future.We also apologize for the inconsistency in our wake-up call service. We understand the importance of reliable service and will address this issue with our front office team to ensure it does not happen again.We hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards,Hafnaoui Souade, General Manager

Cher Hôte,Merci pour cette évaluation très positive de votre séjour.Nous sommes ravis que vous ayez passé un agréable moment parmi nous et particulièrement apprécié le professionnalisme et la gentillesse de notre équipe à qui nous faisons passer votre compliment.Votre satisfaction est notre plus belle récompense.Ce sera un plaisir de vous recevoir à nouveau.Bien cordialement,Hafnaoui Souade, Directrice générale

Querido Victor,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Esperamos tener la oportunidad de volver a darle la bienvenida en otra ocasión. Un saludo cordial,Hafnaoui Souade, Directora general

Gentile Eduart,La ringraziamo per aver speso parte del suo tempo a recensire il nostro albergo.Ci dispiace che la pulizia della stanza e le condizioni dell'hotel non siano state all'altezza delle sue aspettative. Prenderemo in considerazione il suo feedback per migliorare ulteriormente il nostro servizio.Le porgiamo i nostri cordiali saluti.Hafnaoui Souade, Direttrice generale

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 그중에서도, 저희 직원들에 대해 특별히 언급해주신 점 대단히 감사드립니다. 객실 크기도 넓어서 마음에 드셨다니 저희도 기쁘네요. 저희 호텔은 브뤼셀 중심부와 자벤텀 공항 사이에 위치해 있으며, 호텔 바로 앞 버스 정류장을 이용해 다른 곳으로 편리하게 이동하실 수 있습니다. 다른 불편함 없이 편안히 머물다 가신 것 같아 다행입니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 브뤼셀에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Hafnaoui Souade, General Manager

Gentile Alessio,Grazie per aver recensito il nostro hotel.Ci dispiace che il letto non le sia sembrato abbastanza comodo.Abbiamo molto a cuore il comfort dei nostri ospiti e terremo la sua segnalazione in debita considerazione. Invitiamo i nostri cortesi ospiti a segnalare sempre simili problemi alla reception, il cui staff sarà più che lieto di intervenire per trovare una soluzione.Speriamo davvero di poterla ospitare di nuovo presso l'Ramada Brussels Woluwe in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Hafnaoui Souade, Direttrice generale

Kära Sofia,tack för att ni har valt att lämna ett omdöme.Det är fint att höra att ni var nöjd med städningen i rummet och att badrummet upplevdes som fräscht. Vårt läge är verkligen idealiskt för gäster som reser med bil eftersom vi ligger mellan stadens centrum och flygplatsen och vi är glada att ni uppskattade det. Vi beklagar dock att ni hade problem med bäddsoffan i ert rum. Vår tekniska personal finns till hands fram till 22.00 för att lösa eventuella problem och vi kommer att se till att bäddsofforna i våra familjerum kontrolleras och byts ut vid behov.Vi uppskattar era kommentarer om rummets skick och kommer att ta hänsyn till det för framtida förbättringar. Vårt hotell byggdes 2011 och vi strävar efter att hålla våra faciliteter uppdaterade och bekväma för alla våra gäster.Vi hoppas att ni ger oss möjlighet att välkomna er tillbaka i framtiden för en ännu bättre upplevelse. Med vänliga hälsningar,Hafnaoui Souade, General Manager

Lieber David,vielen Dank für Ihr Feedback zu unserem Hotel.Es tut uns sehr leid, dass Sie mit Ihrem Aufenthalt bei uns nicht vollends zufrieden waren.Wir möchten Sie bitten, uns eine private Nachricht zu schreiben, in der Sie uns schildern, was genau Ihnen nicht gefallen hat, damit wir unseren Service in Zukunft weiter verbessern können.Mit freundlichen Grüßen,Hafnaoui Souade, Hoteldirektorin

Dear Mark,Thank you for sharing your feedback about your recent stay.We are glad to hear that you found our hotel nice and our team kind. We apologize for the initial confusion regarding your room allocation and are happy that we were able to resolve the issue promptly. Thank you for your understanding.We appreciate your feedback on our gym and restaurant. Our fitness room is equipped with Technogym equipment, and we will take your comments into consideration for future improvements. As for the restaurant, we strive to offer a variety of dishes at reasonable prices, including Belgian specialities. We understand that our menu may not suit everyone's preferences, and we appreciate your input. Regarding the wake-up call, we apologize for the oversight and will ensure better communication among our staff to prevent such issues in the future. We are pleased that the taxi service to the airport was swift and easy for you.We hope to have the opportunity to welcome you and your family back to our hotel in the future. Best regards,Hafnaoui Souade, General Manager

Estimada Susana,Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel.Nos alegra saber que disfrutó de nuestra habitación espaciosa y cómoda, así como de los detalles de agua y café. También nos complace que haya destacado la tranquilidad y la insonorización de nuestras instalaciones. Nuestra ubicación, aunque no está en el centro de la ciudad, ofrece un fácil acceso tanto al aeropuerto como al centro de Bruselas mediante transporte público.Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a Bruselas.Atentamente,Hafnaoui Souade, Directora general

Dear Guest,Thank you for sharing your opinion after your recent stay.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to the pleasure of seeing you again in the future. Kind regards,Hafnaoui Souade, General Manager

Dear Ranjit,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again.Best wishes,Hafnaoui Souade, General Manager

Dear Guest,Thank you for taking the time to let us have your feedback concerning your visit to our hotel.We are delighted to hear that you appreciated our friendly and hospitable staff, as well as the convenient location with easy access to the city center via the bus stop right outside the hotel. We take pride in providing a welcoming atmosphere for our guests and are glad that it made a positive impact on your stay.We apologize for the inconvenience you experienced with the local TV channels being unavailable during your stay. We do offer a variety of international channels, including French, Spanish, Italian, Dutch, and German channels, but we understand that this may not have met your preferences. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back again.Best wishes,

Lieber Michael,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, uns über Ihren Aufenthalt zu berichten.Es freut uns sehr, dass Ihnen unsere weichen Betten gefallen haben. Wir legen großen Wert auf die Qualität unserer Matratzen, um unseren Gästen einen erholsamen Schlaf zu ermöglichen. Wir bedauern jedoch, dass das Frühstück Ihren Erwartungen nicht entsprochen hat. Unser Frühstücksbuffet bietet normalerweise eine große Auswahl mit über 120 verschiedenen Artikeln. Bitte beachten Sie, dass wir auch eine günstigere Frühstücksoption für 10  pro Person anbieten, wenn Sie diese beim Check-in reservieren. Trotzdem werden wir Ihr Feedback nutzen, um unseren Service weiter zu verbessern und hoffen, dass Sie bei Ihrem nächsten Aufenthalt eine bessere Erfahrung machen werden.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße und ein ganz herzliches Dankeschön im Namen der gesamten Crew für Ihren Besuch.Hafnaoui Souade, Hoteldirektorin

Cher hôte,Nous espérons que vous avez passé un agréable moment en notre compagnie.Nous aurions souhaité que vous nous fassiez part du moindre désagrément lors de votre visite, nous aurions alors pu envoyer une retouche ménage.Au plaisir de vous accueillir à nouveau parmi nous pour un séjour 100 % réussi.Cordialement,Hafnaoui Souade, Directrice générale

Gentile Lucia,Grazie per averci fatto conoscere la sua opinione.Siamo lieti di sapere che ha apprezzato la pulizia delle nostre camere e la cordialità del personale. Ci fa piacere che ha trovato la colazione ottima, offriamo infatti un'ampia varietà di opzioni per soddisfare le esigenze di tutti i nostri ospiti.Ci dispiace che abbia riscontrato difficoltà nel comunicare in italiano. Il nostro personale parla principalmente inglese, francese e olandese, ma cerchiamo sempre di fare del nostro meglio per comunicare con i nostri ospiti in altre lingue. La prossima volta che soggiorna da noi, non esiti a chiedere alla reception se c'è qualcuno disponibile che parla italiano, saremo più che felici di aiutarla.Saremo lieti di poterla accogliere di nuovo presso il Ramada Brussels Woluwe in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.

Gentile Walter,Grazie per averci fatto conoscere la sua opinione.Ci fa enormemente piacere che il suo soggiorno con noi sia stato piacevole. Desideriamo che i nostri ospiti si sentano come a casa propria quando soggiornano presso il nostro hotel, per questo siamo lieti che abbia apprezzato il comfort in camera e il nostro ambiente gradevole e spazioso.Cordiali saluti,Hafnaoui Souade, Direttrice generale

Dear Guest,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Hafnaoui Souade, General Manager

Chère Nadège,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que notre équipe ait réagi rapidement pour résoudre la situation. Votre sécurité et votre confort sont notre priorité. De plus, nous sommes désolés pour la lampe près de la tête de lit qui ne fonctionnait pas et nous aurions été heureux de vous fournir une solution si cela avait été possible.Enfin, nous n'avons pas de service de laverie sur place, mais nous prenons note de votre suggestion.Nous espérons vous accueillir une nouvelle fois pour un séjour plus réussi.Bien à vous,

Dear Michael,It's a real reward to receive such a great review.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Hafnaoui Souade, General Manager