露台/庭院

索恩布里斯托爾斯特凡妮酒店的評價

4 out of 5
索恩布里斯托爾斯特凡妮酒店
Avenue Louise 91-93, Brussels

評價

9.4

完美

10 分評分,優異;1010 則評價中有 697 則" "
8 分評分,不錯;1010 則評價中有 264 則" "
6 分評分,一般;1010 則評價中有 36 則" "
4 分評分,欠佳;1010 則評價中有 9 則" "
2 分評分,很差;1010 則評價中有 4 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Yuk Ha

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Wesley Langerak, General Manager 於 2024年4月15日的回應
尊敬的Yuk先生/女士,感謝您抽出寶貴時間給予我們Thon Hotel Bristol Stephanie的正面評價。非常感谢您为我们留下的肯定与好评,为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求!我們期待著您的再次光臨,並希望下次仍能為您提供無與倫比的住宿體驗。祝您安好。Wesley Langerak, General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 5 晚
Jeremy Hillegeer, General Manager 於 2022年11月30日的回應
Dear Guest,Thank you for taking the time to rate your stay with us.We are glad we met your expectations.A private message with further details would be gratefully received.We look forward to welcoming you again. Best regards,Jeremy Hillegeer, General Manager

8/10 不錯

Hsiang Yi

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice staffs
於 2022 年 9 月住了 3 晚
Jeremy Hillegeer, General Manager 於 2022年9月28日的回應
Dear Yi,Thank you for taking the time to review your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和客房舒適度
条件适中
房间大但是比较老旧一些,有咖啡机和胶囊!早餐很贵所以没有选择!
於 2022 年 8 月住了 2 晚
Jeremy Hillegeer, General Manager 於 2022年8月23日的回應
尊敬的宾客,您好!感谢您光临我们的酒店,且在百忙之中抽空给我们留下宝贵的评论与建议!为宾客们提供优质贴心的服务,是我们一向的工作宗旨和工作追求!我们非常感谢您对我们的酒店房间大小的好评!我们也非常遗憾仍有一些不足,未能完全满足您的期望,但我们非常重视您的意见和反馈!我们酒店会定期对酒店各项设施进行优化升级,关于早餐餐品问题,我们也会进一步和后勤管理部门商议研讨,增加更多菜品选择!相信您在下次入住时,一定会收获更满意的体验!诚挚地期待与您的再次相会!祝您一切顺心!Jeremy Hillegeer, General Manager

10/10 優異

Wai Ho

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cosy Room in a quiet neighbourhood in Brussels
A pleasant stay in a cosy room. In a quiet neighbourhood near the city centre. A few minutes from the metro station, can easily get you to the main sightseeing points of the city with metro. Recommendd
於 2020 年 2 月住了 5 晚
Jeremy Hillegeer, General Manager 於 2020年2月27日的回應
Dear Wai Ho, Thanks for sharing such a positive view of your time at Thon Hotel Bristol Stephanie. We are delighted to read that most everything about our hotel was to your liking. Especially grateful for your recommendations and highlighting our peaceful atmosphere. I hope to see you, again. My best regards, Jeremy Hillegeer, General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 2 晚

8/10 不錯

MING CHUNG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The room is clean and big. Free parking lots are available in the basement. The location is about 2 kilometers away from the main sightseeing places.
於 2018 年 7 月住了 2 晚
Jeremy Hillegeer, General Manager 於 2018年8月13日的回應
Dear Ming Chung. It's kind of you to take the time to send us this review about your recent stay at Thon Hotel Bristol Stephanie. We are glad you enjoyed the size of your room as well as the cleanliness. Thank you for mentioning the free parking space in the basement. We appreciate your compliments regarding our location, we also have a metro station and a bus station within walking distance. We hope to see you again in the future. Kind regards, Jeremy Hillegeer, General Manager

10/10 優異

Juan

讚好:整潔度、職員與服務和住宿狀況
Excelente atención. Muy recomendable.
於 2024 年 5 月住了 3 晚

10/10 優異

Kristin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Yuko

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My husband and I stayed at the hotel for 2 nights and it was lovely. The room was spacious, quiet and comfortable.The location of the hotel is also good. While we were in Brussels, we took a local train to Braine L'Alleud station to visit Waterloo battlefield/Lion's Mound. The museum was excellent and climbing 225 steps was worth the trouble. I will recommend the hotel.
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年5月5日的回應
Dear Yuko,Thank you for such a positive review of your stay.Your commendation on the spaciousness and tranquility of our rooms brings us great joy, as we continuously strive to offer a serene and ample environment for our guests. It is heartening to learn that the comfort we provide met your expectations.The prime location of Thon Hotel Bristol Stephanie is indeed one of our highlights, and we are glad it contributed positively to your experience in Brussels. While the local train access and your ventures to historical sites like Waterloo battlefield are not directly associated with our services, we are pleased they formed an enriching part of your journey.Acknowledging your satisfaction with the cleanliness and condition of our establishment is immensely rewarding for us, and we take pride in upholding high standards. The positive remarks on our service and room amenities resonate with our commitment to excellence, and we are grateful for your recognition. Rest assured that our team is dedicated to delivering an exceptional experience to each guest, and your review serves as a wonderful affirmation of their efforts.We look forward to welcoming you back for another excellent experience.Kind regards,Wesley Langerak, General Manager

10/10 優異

Rhea

讚好:整潔度、職員與服務和住宿狀況
My flight got in much earlier than the check-in time but they were able to find me an upgraded room within 15 minutes. Location is 5 minute walk from the metro and tram. Rooms were clean and quiet, staff was very friendly and helpful.
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年5月5日的回應
Dear Rhea,Thank you for sharing this lovely review.It is gratifying to know that our efforts to accommodate an early check-in enhanced your experience with us. Our central location is indeed a prime spot for easy access to transportation and the delights of the city, and we are thrilled to hear that it served you well.Your remarks about the cleanliness of our rooms and the condition of the hotel are much appreciated. We pride ourselves on maintaining the highest standards of service and hospitality, and it is always encouraging to hear when our guests notice these details.Our staff will be especially pleased to learn that their friendliness and helpfulness made a positive impact on your stay. At Thon Hotel Bristol Stephanie, we are committed to providing a welcoming and enjoyable environment, and we are glad this was reflected during your visit.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 優異

Edward (Wrightsville Beach)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We had an overnight in Brussels after a river cruise and stayed at this hotel. Everyone was courteous & helpful, nice big rooms, clean & centrally located to shopping & dining. Also a great bar & restaurant on site. I highly recommend.
於 2024 年 4 月住了 1 晚
Wesley Langerak, General Manager 於 2024年5月1日的回應
Dear Edward,Thank you for sharing your kind review.Your recognition of our courteous and attentive team is greatly appreciated and reflects our commitment to providing memorable experiences. We're glad also to hear that our spacious rooms contributed to your comfort, and that our cleanliness met your expectations.Furthermore, the central location of Thon Hotel Bristol Stephanie, along with the inviting ambiance of our bar and restaurant, are aspects we are very proud of, and it is heartening to know they enhanced your visit. Your high recommendation is the best compliment we can receive.It would be our pleasure to host you once more on your next visit to Brussels.Warm regards,Wesley Langerak, General Manager

10/10 優異

yuko

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
トラムの駅も近く、メトロも近く、とても清潔で広くて素敵なお部屋でした。 ベットも寝心地良く、温かいお湯を溜めたバスタブは、疲れた足を回復させてくれました。 チェックイン前でしたが、観光の為に荷物を預かってもらえました。フロントの方は、皆さん紳士でした。 とてもお勧めしたいホテルです。
於 2024 年 4 月住了 1 晚
Wesley Langerak, General Manager 於 2024年4月17日的回應
Yuko様。この度は、Thon Hotel Bristol Stephanieにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。トラムとメトロの駅から近い当ホテルの立地や、清潔で広いお部屋に喜ご満足いただけた様で、何よりです。また、バスタブで足の疲れをとっていただき、ベットでゆっくりお休みいただけたとお伺いし、私どもも嬉しく思っています。 チェックイン前の荷物の預かりやフロントの対応にも喜んでいただけた様で、お褒めの言葉をいただき、ありがとうございます。またのお越しをお待ちしております。Wesley Langerak, General Manager

8/10 不錯

Yun Chuan

親子同遊
讚好:整潔度、職員與服務和設施服務
We arrived on a day where the systems were being upgraded, and a few issues with our room, but the staff worked their hardest to sort it out. Pros: - The staff were excellent. Some might be a little inexperienced and had to go up the chain, but the willingness to help was definitely there, especially on a day when systems were being upgraded and everyone was stressed. - Location was decent. 5 mins walk to the metro, walkable to the old town as well as food and shops. Quiet in the evenings. Cons: - The hotel room was stifling HOT as air conditioning wasn't on yet this time of year. With the huge windows, the temperature was like a sauna at times. Might be better in later part of year when aircon is turned on. - The initial room we were put in was a little weird. There was ciggerette smells in the room, the kettle had soap in it. - Room condition was a little dated. Shower kept leaking water out into the main area.
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年4月17日的回應
Dear Yun,Thank you for taking the time to share your review.We are heartened to learn that our staff's commitment to service excellence shone through, even during our system upgrade. Your commendation of their hard work is truly appreciated.We regret to hear about the discomfort caused by the room temperature and apologize for any inconvenience. Our air-conditioning system is operational during the warm months, and we offer alternative solutions outside of this period. We are also concerned about the odour you mention, and the condition of the shower. Our team is dedicated to ensuring a pleasant stay, and we will certainly reflect on your remarks to improve our guest experience. As for the room condition, we are continuously investing in updates to our amenities and decor to offer a refreshed environment.It is pleasing to note that you found our location to be convenient and were satisfied with the overall cleanliness and amenities provided in your room. We are proud to offer a range of room types to cater to our guests' needs, and we are always on hand to ensure a comfortable and enjoyable stay.We hope to welcome you back. Best wishes,Wesley Langerak, General Manager

10/10 優異

Stephen

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年4月15日的回應
Dear Guest,We are thrilled to read such a glowing review of your recent stay with us.It is rewarding to know that the cleanliness of our rooms met your expectations and contributed to a comfortable stay. Our team works diligently to maintain our hotel in top condition, and your acknowledgment serves as a wonderful affirmation of their efforts. Additionally, we are proud that our service impressed you; our staff is dedicated to providing a welcoming and attentive experience for every guest.We would be delighted to welcome you back to Thon Hotel Bristol Stephanie for another impeccable experience.Warm regards,Wesley Langerak, General Manager

10/10 優異

ROGER (New York)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value and well situated in a vibrant area for restaurants and shopping .
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年4月15日的回應
Dear Roger,Thank you for this positive review.We are thrilled to hear that you found great value during your stay and appreciated our prime location for dining and shopping. It's also wonderful to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities offered met your expectations. Our staff takes great pride in ensuring a memorable experience for our guests, and your positive review affirms their hard work.It would be a pleasure to have you return in the future. Best regards,Wesley Langerak, General Manager

10/10 優異

Kelly Michelle

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Great property. Awesome location and great staff!
於 2024 年 4 月住了 4 晚
Wesley Langerak, General Manager 於 2024年4月15日的回應
Dear Kelly,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you found our property to your satisfaction and appreciated our prime location. It's wonderful to know that our staff made a great impression and that the cleanliness and condition of the hotel met your expectations.We look forward to welcoming you back for another excellent experience. Kind regards,Wesley Langerak, General Manager

10/10 優異

Olcay

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice area, friendly service, clean and comfortable room.
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年4月15日的回應
Dear Olcay,Thank you for this kind review about your recent visit.We are thrilled to hear that you found your room clean and comfortable, reflecting our commitment to providing immaculate accommodations. It is gratifying to know that the condition of our hotel met your expectations, and that our team's service contributed positively to your stay. Additionally, we are pleased that the amenities provided in your room enhanced your experience with us.We look forward to welcoming you back for another excellent experience.Kind regards,Wesley Langerak, General Manager

10/10 優異

Jong

商務旅客
讚好:整潔度、設施服務和住宿狀況
Will definitely stay again at this hotel.
於 2024 年 1 月住了 3 晚
Wesley Langerak, General Manager 於 2024年4月7日的回應
Dear Jong,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations in terms of cleanliness and amenities; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 優異

Kristina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff polite and helpful; clean, spacious room; lovely breakfast; easy access to centre; close to convenient transport.
於 2024 年 4 月住了 2 晚
Wesley Langerak, General Manager 於 2024年4月7日的回應
Dear Kristina,Thank you for this positive review of your stay.We are thrilled to hear that our staff's courteous and helpful nature contributed positively to your stay. It is also gratifying to know that the cleanliness and spaciousness of our rooms met your expectations, providing a comfortable environment for your visit. Our breakfast selection is indeed something we take pride in, and we're glad it added a lovely start to your day. Furthermore, the hotel's prime location, coupled with convenient access to the city's heart and transport options, is one of our guests' frequently highlighted features, and we're pleased it enhanced your experience.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

8/10 不錯

Rima

於 2024 年 4 月住了 1 晚
Wesley Langerak 於 2024年4月25日的回應
Dear Rima,Thank you for sharing this positive rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 優異

Wai Yi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay.
於 2024 年 3 月住了 4 晚
Wesley Langerak, General Manager 於 2024年4月5日的回應
Dear Wai Yi,Thank you so much for your positive feedback following your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to have you return in the future. Best regards,Wesley Langerak, General Manager

8/10 不錯

castro

讚好:整潔度、設施服務和住宿狀況
Property is ok. Abit dated . No house keeping service after 7pm, unable to get towels. Had an issue with malfunctioning light causing irritating noise. I’m sure it was fixed after check out . Other than that. Property is great, breakfast is great, affordable and conveniently located
於 2024 年 4 月住了 1 晚
Wesley Langerak, General Manager 於 2024年4月4日的回應
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our comprehensive breakfast selection and found our location convenient for your needs. Your commendation on the cleanliness and amenities of our rooms is much appreciated and reflects our commitment to providing a comfortable experience.We regret to hear that our housekeeping service did not meet your expectations after 7pm, and we take note of your dissatisfaction regarding the malfunctioning light in your room. While our team strives to maintain all facilities in impeccable working order, we apologize for any inconvenience this may have caused during your stay.Your overall positive remarks about the property are encouraging, and we are glad that these aspects contributed to a pleasant visit.We do hope we will see you again on a future visit. Kind regards,Wesley Langerak, General Manager

10/10 優異

Jamie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A lovely hotel in a very convenient location for exploring Brussels!
於 2024 年 3 月住了 1 晚
Wesley Langerak, General Manager 於 2024年4月2日的回應
Dear Jamie,Thank you for sharing your opinion after your recent stay.We are delighted to hear that you had a nice time with us and our high standards of cleanliness met your expectations and contributed to a pleasant stay. Your appreciation for the service provided by our dedicated team is highly valued and we're thrilled that our room amenities enhanced your comfort during your time with us.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 優異

Marcelle (Fuquay Varina)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is excellent in every way. Specially the customer service, they go far and beyond to make you feel good. I recommend this hotel to everyone. We stayed with our 2 kids and they said the hotel was the highlight of our trip. The rooms and bathrooms are big not was you would get in Europe and very comfortable.
於 2024 年 3 月住了 2 晚
Wesley Langerak, General Manager 於 2024年3月12日的回應
Dear Marcelle,Please accept our thanks for your kind review regarding your stay.We're delighted to hear that our customer service exceeded your expectations and that our spacious rooms contributed to making your stay comfortable. It's wonderful that your children found our hotel to be the highlight of your trip; our team strives to create memorable experiences for guests of all ages. Rest assured, we consistently aim to maintain our high standards in room cleanliness and hotel conditions to ensure guest satisfaction.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 優異

Rawaa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Wesley Langerak, Directeur général 於 2024年2月20日的回應
Cher hôte,Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous recevoir à nouveau très prochainement. Cordialement,Wesley Langerak, Directeur général

10/10 優異

Sheida

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, clean and friendly helpful staff. Good size room.
於 2024 年 2 月住了 3 晚
Wesley Langerak, General Manager 於 2024年2月19日的回應
Dear Guest,Thank you for sharing the review of your stay with us.We're delighted to hear that you enjoyed our prime location and found your room to be spacious and clean. Our team is also thrilled that you recognized their efforts to provide helpful and friendly service. It's rewarding to know that our commitment to maintaining a high standard of cleanliness and guest satisfaction is appreciated.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 優異

carolyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely room and wonderful breakfast!
於 2024 年 2 月住了 1 晚
Wesley Langerak, General Manager 於 2024年2月15日的回應
Dear Carolyn,Thank you for taking the time to share your experience with us.We're thrilled to hear you enjoyed your room and that our breakfast selection impressed you; our team takes pride in offering a varied and sustainable breakfast buffet. It's wonderful that you found the room immaculate and that our service met your expectations. We continually strive to provide comfortable and well-appointed accommodations for our guests.We look forward to welcoming you back for another wonderful stay. Warm regards,Wesley Langerak, General Manager

10/10 優異

Axel

讚好:整潔度、職員與服務、設施服務和住宿狀況
great place, great personel!
於 2024 年 2 月住了 2 晚
Wesley Langerak, General Manager 於 2024年2月10日的回應
Dear Axel,Thank you for taking the time to share your opinion with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to have you return in the future. Best regards,Wesley Langerak, General Manager

8/10 不錯

Anne-Laure

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Très bien
Séjour agréable, chambre très spacieuse ce qui est très bien pour 4, lit King size super. Le seul hic c’est l’odeur dans la salle de bain et j’aurai aimé avoir un petit flacon de crème hydratante. Personnel aimable et accueillant.
於 2024 年 1 月住了 1 晚
Jeremy Hillegeer, Directeur général 於 2024年1月29日的回應
Chère Anne-Laure,Merci pour la rédaction de ce commentaire.Nous sommes enchantés de lire que vous avez apprécié le confort spacieux de votre chambre et du lit King-size. Toutefois, nous sommes surpris par votre remarque concernant l'odeur et faisons contrôler la salle de bain.Par ailleurs, nous précisons que nous limitons les produits à usage unique. Néanmoins, certains sont disponibles à l'accueil sur demande.Enfin, nous vous remercions pour vos compliments à l'égard du service.Nous espérons avoir le plaisir de vous revoir pour un séjour sans fausse note.Sincères salutations,Jeremy Hillegeer, Directeur général

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Séjour très agréable
Séjour très agréable Très bon accueil Chambre spacieuse et propre Petit déjeuner buffet très copieux
於 2024 年 1 月住了 1 晚
Jeremy Hillegeer, Directeur général 於 2024年1月29日的回應
Cher hôte,Merci pour cet aimable commentaire.Nous sommes enchantés que vous ayez trouvé notre accueil agréable et que la chambre spacieuse et propre ait répondu à vos attentes. Cela reflète notre engagement à fournir un espace confortable et bien entretenu pour nos hôtes. Nous sommes également heureux d'apprendre que le petit déjeuner vous a plu, nous mettons un point d'honneur à proposer une grande variété de produits pour bien commencer la journée.Au plaisir de vous revoir parmi nous,Jeremy Hillegeer, Directeur général

10/10 優異

Pascal

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Jeremy Hillegeer, Directeur général 於 2024年1月29日的回應
Cher Pascal,Merci pour cet aimable commentaire sur notre établissement.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous serions ravis de vous accueillir à nouveau pour une expérience toujours de qualité. Bien à vous,Jeremy Hillegeer, Directeur général

10/10 優異

Vicken

讚好:整潔度
Jeremy Hillegeer, Directeur général 於 2024年1月28日的回應
Cher Hôte,Mille mercis à vous pour ce retour positif.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir pour un nouveau séjour de qualité,Jeremy Hillegeer, Directeur général

10/10 優異

don

於 2024 年 1 月住了 6 晚
Jeremy Hillegeer, General Manager 於 2024年1月26日的回應
Beste Don,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Jeremy Hillegeer, General Manager

10/10 優異

Harry

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The only critique was that some walls were thin so people in other rooms could be heard quite easily. Apart from that, our stay was great.
於 2023 年 12 月住了 3 晚
Jeremy Hillegeer, General Manager 於 2024年1月24日的回應
Dear Harry,Please accept our thanks for this review following your experience at our hotel.We're delighted to hear that you found the cleanliness of our rooms to be impeccable and that you received excellent service from our team. Your satisfaction with the amenities provided in the rooms is also much appreciated. We are, however, sorry to hear about the noise issue you experienced. Our hotel continuously strives to provide a peaceful environment, and we have invested in soundproofing measures such as triple-glazed windows and soundproofed walls to enhance our guests' comfort. We regret if these were not sufficient in your case.We hope to welcome you back. Best wishes,Jeremy Hillegeer, General Manager

10/10 優異

Wendy

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great stay. Staff that assisted me were very friendly. Room was as pictures online. Hotel is short distance from many restaurants, stores, and bars. I would stay here again for sure.
於 2024 年 1 月住了 5 晚
Jeremy Hillegeer, General Manager 於 2024年1月31日的回應
Dear Wendy,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our team provided you with friendly service and that the room met your expectations, reflecting the high standards we strive for. It's wonderful to know that our location, conveniently close to a variety of dining and shopping options, added value to your stay. Your satisfaction is our top priority, and we're delighted that you're considering us for your future visits.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

10/10 優異

Rebecca

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay - highly highly reccomend
Everything we could have wanted. Couples trip age 25-30, huge room, the comfiest bed and pillows we have ever stayed in!! Nice powerful shower, great turn down service every day. Reception staff were a pleasure. We thought the location itself was great, it’s about a 35 minute walk from Wolf and Delierum where we frequented every night but when walking home in the freezing cold, chatting and laughing, it felt like nothing. Highly reccomend
於 2024 年 1 月住了 3 晚
Jeremy Hillegeer, General Manager 於 2024年1月22日的回應
Dear Rebecca,Thank you for positively reviewing your stay.We're thrilled to hear that you found the bed and pillows to be the comfiest ever, and our team is delighted that our efforts to provide a comfortable sleep experience have been appreciated. It's also wonderful to know that the power shower added to the enjoyment of your stay, as we strive to offer well-appointed amenities for our guests' convenience. Your kind words about the reception staff are also much appreciated, and we're glad to hear that our location served as a great base for your adventures in the city.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

10/10 優異

Dyrette

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Attentive, friendly and helpful staff Awesome breakfast Comfortable bed Clean rooms and great facilities Convenient in a very good location. It is definitely worth staying here. I will recommend and return to this hotel whenever I'm in Brussels again.
於 2023 年 8 月住了 1 晚
Jeremy Hillegeer, General Manager 於 2024年1月11日的回應
Dear Dyrette,Thank you for this great review.We're thrilled to hear that our attentive staff made a positive impression and that you enjoyed the breakfast offerings, a feature we take great pride in. It's also rewarding to know that the comfort of our beds contributed to a pleasant stay and that our commitment to cleanliness and providing great facilities met your expectations. Your recognition of our hotel's convenient location underscores our pleasure in being able to offer our guests a great location in Brussels for their stay.Your kind recommendation is greatly appreciated.We look forward to welcoming you back. Best wishes,Jeremy Hillegeer, General Manager

10/10 優異

Fady (Accra)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Jeremy Hillegeer, Directeur général 於 2024年1月9日的回應
Cher Fady,Merci pour votre sympathique commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Votre satisfaction fait notre plus grand bonheur.Bonne année 2024 et au plaisir de vous recevoir à nouveau,Jeremy Hillegeer, Directeur général

8/10 不錯

Patrick (Houston)

讚好:整潔度、職員與服務和住宿狀況
Great place to stay near Porte Louise.
於 2023 年 12 月住了 1 晚
Jeremy Hillegeer, General Manager 於 2024年1月8日的回應
Dear Patrick,Thank you for sharing your experience with us.We are delighted to hear that you appreciated our great location.We look forward to the opportunity to welcome you back in the near future.Best wishes for 2024!Jeremy Hillegeer, General Manager

10/10 優異

Patricia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Magnífica estancia
Todo fantástico desde la entrada hasta la salida. La habitación es espaciosa y cómoda. Limpieza diaria opcional. Disponíamos de cafetera y tetera. El personal del hotel muy amable y en particular el del resultante. El hotel se encuentra a unos 25 minutos andando de la Grand Place, en una avenida tranquila y elegante.
於 2023 年 12 月住了 5 晚
Jeremy Hillegeer, Director general 於 2024年1月8日的回應
Estimada Patricia,Nos sentimos muy honrados de la inmejorable valoración que nos ha otorgado.Estamos complacidos de saber que encontró su habitación espaciosa y cómoda, reflejo de nuestro esfuerzo por ofrecer estancias con el confort que los huéspedes merecen. Es gratificante leer que la limpieza diaria opcional fue de su agrado, ya que siempre buscamos proporcionar opciones que se adapten a las preferencias de nuestros visitantes. Además, nos alegra que disfrutara de las facilidades de café y té en la habitación, pensadas para que los clientes se sientan como en casa.Apreciamos sus amables palabras sobre la cordialidad de nuestro equipo, especialmente el del restaurante, y nos enorgullece que la ubicación en una avenida tranquila y elegante haya contribuido a una experiencia magnífica. La cercanía a la Grand Place y la posibilidad de explorar Bruselas a pie es, sin duda, algo que nuestros huéspedes valoran altamente.¡Feliz Año Nuevo! Sería un placer volver a contar con su presencia en un futuro próximo.Saludos cordiales,Jeremy Hillegeer, Director general

8/10 不錯

Juliet

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Jeremy Hillegeer, General Manager 於 2024年1月4日的回應
Dear Juliet,Thank you for this positive review of your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.We look forward to welcoming you back for another excellent experience and wish you a Happy New Year! Kind regards,Jeremy Hillegeer, General Manager

10/10 優異

Dean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Deep in the heart of Brussels
This hotel is in a great location for either walking or public transportation. The service is out of this world and the room had to be one of the most comfortable I've ever stayed in. Just awesome
於 2023 年 12 月住了 6 晚
Jeremy Hillegeer, General Manager 於 2024年1月3日的回應
Dear Dean,Thank you for positively reviewing your time at our hotel.We are so pleased that you enjoyed a comfortable stay with us and appreciate your kind comments about our team members and high standards.We are glad that you found our central location was ideal for your requirements.We would love to welcome you back on another occasion. Wishing you a Happy New Year!Jeremy Hillegeer, General Manager

10/10 優異

Chang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Jeremy Hillegeer, Directeur général 於 2024年1月2日的回應
Cher Chang,Mille mercis à vous pour ce retour positif.C'est un plaisir d'apprendre que vous avez apprécié votre séjour dans notre hôtel.Votre satisfaction fait la nôtre.Bonne année 2024 et au plaisir de vous recevoir à nouveau,Jeremy Hillegeer, Directeur général

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Jeremy Hillegeer, Directeur général 於 2024年1月2日的回應
Cher Hôte,Merci pour cette appréciation parfaite.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Votre satisfaction fait notre plus grand bonheur.Nous vous souhaitons une très belle fin d'année.À bientôt pour une expérience tout aussi satisfaisante,Jeremy Hillegeer, Directeur général

10/10 優異

Lindsay

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Jeremy Hillegeer, General Manager 於 2024年1月2日的回應
Dear Lindsay,Thank you very much for this kind review.We are glad you had an enjoyable stay at our hotel.We would love to welcome you back on another occasion. Best wishes for the holiday season,Jeremy Hillegeer, General Manager

8/10 不錯

Amanda

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jeremy Hillegeer, General Manager 於 2023年12月28日的回應
Beste Amanda,Hartelijk bedankt voor uw fijne review.Wij vinden het fantastisch te lezen dat u genoten heeft van uw verblijf in ons hotel.We hopen u dan ook nog eens te mogen verwelkomen!Jeremy Hillegeer, General Manager

10/10 優異

Ahmed

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Jeremy Hillegeer, General Manager 於 2024年1月31日的回應
Dear Ahmed,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in ensuring our guests have a memorable experience with us.We would love to welcome you back on another occasion. Kind regards,Jeremy Hillegeer, General Manager

8/10 不錯

Maurits

家人同遊, 商務旅客, 多人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jeremy Hillegeer, General Manager 於 2023年12月22日的回應
Beste Maurits,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Jeremy Hillegeer, General Manager