Buckingham Hotel with Pool

"Seem to have been upgraded to a studio which was a lovely surprised and so well equipped. "

"Wonderful hotel in a fun town! Staff was very helpful and extremely friendly!"

"All good"

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Beautiful building, but inside the hotel rooms could do with bringing it up to our century. The tv is so far away from the bed, you can order room service , by using the QR code, but once you’ve checked the menu out, you then have to ring a telephone number to place your order, there is also a charge of £5 per tray . Breakfast plenty to choose from, but the hot food was not hot it was cold Wouldn’t stay there again ."

"Not applicable as only used the bedroom"