露台/庭院

布達佩斯市中心希爾頓花園酒店的評價

4 out of 5

評價

8.8

優異

10 分評分,優異;308 則評價中有 165 則" "
8 分評分,不錯;308 則評價中有 103 則" "
6 分評分,一般;308 則評價中有 25 則" "
4 分評分,欠佳;308 則評價中有 8 則" "
2 分評分,很差;308 則評價中有 7 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

YA CHIEN

於 2023 年 8 月住了 3 晚
Peter 於 2023年8月12日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

YU-MING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location and clean, everything is really good and new.
於 2022 年 1 月住了 4 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Will recommend to others
It was clean and the location was nearby the big bus tour stop also office and night tour begin point. It’s nice and comfortable.
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
前台服務人員非常友善,主動提供地圖和旅遊資訊。而且酒店直接在市中心,而且距離景點都很近,用步行便可以到達。
於 2019 年 10 月住了 5 晚
Manuela 於 2019年10月20日的回應
We are glad to see you that you liked our hotel and location. Thank you for the compliments to our front desk team. We hope you will come back soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Value for stay
friendly and helpful staff, clean and tidy room, except the water will be spilling out from the shower area to the floor of the bathroom since there is no door for the shower. It is a little bit inconvenient due to the wetted floor. The location of the hotel is very good.
於 2019 年 10 月住了 2 晚

10/10 優異

JU YING (Vancouver)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Peter 於 2024年5月7日的回應
Dear Juying, Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Péter Zsolt Wágner Guest Service Supervisor

2/10 很差

Robert

家人同遊
Smelled horribly of boiled cabbage 24/7. Refused to give me a refund.
於 2024 年 4 月住了 3 晚
TAMÁS BÓNIS 於 2024年5月4日的回應
Dear Robert, Thank you very much for taking the time and effort to inform us about your experience regarding your recent stay at the Hilton Garden Inn Budapest City Centre by contacting us again. As mentioned earlier with reference to our correspondence earlier, on the first hand I was glad to learn from your on-line questionnaire that you were satisfied with our facilities, the technology, overall cleanliness and comfort in general and with the services provided by our Team Members. On the other hand, I was sorry to learn about the comment part of the evaluation. Kindly note that as previously detailed, a regular mandatory follow-up of such feedbacks we always run a quick check on facts and documentations to discover situations from top to bottom. Whilst we have no reason not to believe your statement that you experienced any disturbance during your stay, we also have to have a look on related departmental reports, logbook entries and other reviews. According to these supportive documentations there is no registered comment, concern or claim neither from you, nor from other guests. Experiences prove that discussing issues on the spot by contacting any knowledgeable colleagues us the key to investigate and validate the situation to find a proper solution if necessary. Let me remind you, if you do not approach any of the staff, we can’t make it right when a certain issue is born and avoid any escalation. I would like to kindly ask and encourage you for the future, that whenever a situation arises – either housekeeping, maintenance or others, related to any kind of hotel service provided, please, always reach out for the personnel to provide you the best guest experience possible. These details allow us to assess the service we are providing and in turn, will make us aware of opportunities for improvement. Therefore, Robert, once again, if you may recall any exact interaction with responsible people at the property regarding this topic, we are ready to reopen the case and complete the investigation for any further ways of resolution. Dear Robert, if you ever plan to return to Hungary again, please let me know personally, so I can try to assist you with your reservation. In the hope that we will have a chance to meet one day in the future providing you lodging services again with the expected level of service I remain faithfully, yours, Front Office Manager

10/10 優異

Steven

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The only negative was that there was no table for me to use my computer on for work. I should have asked for one. Breakfast was great. Help was excellent
於 2024 年 1 月住了 4 晚
Peter 於 2024年2月14日的回應
Dear Steven, Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Péter Zsolt Wágner Guest Service Supervisor

10/10 優異

MOTOHIRO (Yokkaichi)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location. Tourist attractions, restaurants, and shopping are within walking distance. The rooms are also nice and clean.
於 2023 年 12 月住了 1 晚
Peter 於 2024年1月31日的回應
Dear Motohiro,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Péter Zsolt Wágner Guest Service Supervisor

8/10 不錯

Monika

讚好:整潔度、職員與服務和住宿狀況
Rooms are way too small but so far was great
於 2023 年 12 月住了 7 晚
Peter 於 2024年1月31日的回應
Dear Monika,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Péter Zsolt Wágner Guest Service Supervisor

8/10 不錯

Aytul

於 2023 年 12 月住了 2 晚
Peter 於 2024年1月31日的回應
Dear Aytul, Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Péter Zsolt Wágner Guest Service Supervisor

6/10 一般

真實旅客

讚好:住宿狀況和客房舒適度
不滿:職員與服務
少し残念でした
2連泊の2日目の室内清掃をしていませんでした。 レストランでの夕食時、スープとメインを注文しましたが、スープが出てきません。スタッフに言うと、慌ててこれから作る様子でした。多分忘れていたと思われます。スタッフの対応が非常に緩慢に感じました。 レセプションスタッフに1人、不愛想な方がいました。 その他のスタッフは、非常に好感が持てる良い対応をしてくれました。 ヒルトンの名がついているホテルなので、敢えて減点をいたしました。
於 2023 年 12 月住了 2 晚
Peter 於 2024年1月31日的回應
Dear Anonymus,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay.Kind regards, Péter Zsolt Wágner Guest Service Supervisor

10/10 優異

Nevaeh

於 2023 年 12 月住了 1 晚
Peter 於 2024年1月31日的回應
Dear Nevaeh,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay.Kind regards, Péter Zsolt Wágner Guest Service Supervisor

8/10 不錯

Carol

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel. Breakfast was lovely!
於 2023 年 11 月住了 5 晚
Peter 於 2024年1月31日的回應
Dear Carol,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Péter Zsolt Wágner Guest Service Supervisor

6/10 一般

Arun

商務旅客
Breakfast menu is very basic and most of the times food items are missing from breakfast shelves. Need to improve on this. Rooms are good and clean.
於 2023 年 11 月住了 2 晚
Peter 於 2024年1月31日的回應
Dear Arun,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay.Kind regards, Péter Zsolt Wágner Guest Service Supervisor

8/10 不錯

Michele

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Peter 於 2023年12月5日的回應
Dear Michele,Thank you for your awesome review an safe travels.Kind regards,The Front Office Team

8/10 不錯

M

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
goed hotel op een handige locatie in het centrum met eigen parkeergarage.
於 2023 年 11 月住了 1 晚
Peter 於 2023年11月30日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯

Jane jya Jen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Within 5~10 minis can walk to the X’mas market which they already started 11/16.2023 Hop on hop off bus stop everywhere you can see station a very authentic Hungarian food resturant we spent a nice evening dinner walking 2 minis walking distence , friendly people here .surely when you out tours pic pocket etc., keep alert people around you , we enjoy stay in here for 2nights trip .
於 2023 年 11 月住了 2 晚
Peter 於 2023年11月21日的回應
Dear Jane,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,Péter Zsolt WágnerGuest Service Supervisor

10/10 優異

Alexander

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Peter 於 2023年11月13日的回應
Dear Alexander,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,The Front Office Team

10/10 優異

Leif

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Peter 於 2023年11月13日的回應
Dear Leif,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,The Front Office Team

10/10 優異

Evelyn

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The location is near some of Budapest’s iconic landmark.
於 2023 年 10 月住了 2 晚
Peter 於 2023年10月31日的回應
Dear Evely,Thank you for your awesome review and safe travels.Kind regards,The Front Office Team

10/10 優異

Toto

於 2023 年 10 月住了 2 晚
Peter 於 2023年10月27日的回應
Dear Toto,Thank you for your awesome review.Safe travels and kind regards,The Front Office Team

8/10 不錯

Alexandre

於 2023 年 10 月住了 2 晚
Peter 於 2023年10月16日的回應
Dear Alexandre:Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Peter WagnerGuest Service Supervisorpeterzsolt.wagner@hilton.com+3612113050

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
It was ok.
Could use a little more attention. ... don't use the name Nutella for a very simple chocolate cream
於 2023 年 10 月住了 1 晚
Peter 於 2023年10月9日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 優異

Elizabeth

讚好:職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Peter 於 2023年9月30日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

4/10 欠佳

Andreas

不滿:職員與服務、住宿狀況和客房舒適度
Dålig service och rum med kass ac
Dålig och dryg service vid checkin samt vid frågor om t.ex Budapest mest kända spa som ligger ca 700 meter från hotellet där 2 av dom i receptionen inte ens visste hur man gick dit och den 3e gav bara en adress. Rummets ac var nästintill död och det var kvavt och fuktigt hela vistelsen. Och frukosten var ingen höjdare, kändes inte fräch
於 2023 年 9 月住了 1 晚
Peter 於 2023年9月11日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

Nina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Roadtrip
Ett fint hotell med bra läge Sängarna kanske var lite för hårda (smaksak) annars allt bara bra Tyst och lugnt
於 2023 年 9 月住了 1 晚
Peter 於 2023年9月5日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

Roger

讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolut top!
於 2023 年 8 月住了 2 晚
Peter 於 2023年8月8日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

Lise

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had reserved a studio but it was not available so the staff more than made up for it. The hotel is on a fairly quiet street but convenient to walk and take public transit to many attractions.
於 2023 年 7 月住了 2 晚
Peter 於 2023年8月5日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

Jerry

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very nice staff, clean and convenient.
於 2023 年 7 月住了 1 晚
Peter 於 2023年7月16日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

Fabian

於 2023 年 7 月住了 1 晚
Peter 於 2023年7月14日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is appreciated, we are happy that you overall enjoyed your stay with us. Your further comments would help us to improve our services, if there is anything we can do for you at the time being please let me know on my contact below. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay. Kind regards, Peter Zsolt Wágner Guest Service Supervisor

10/10 優異

Alexander

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Good, clean room. Fairly quiet even though it’s right in the city center. Great location.
於 2023 年 6 月住了 5 晚
Peter 於 2023年7月1日的回應
Dear Alexander,Thank you for your awesome review and safe travels.Kind regards,The Front Office Team

6/10 一般

Setsuko

於 2023 年 6 月住了 3 晚
Peter 於 2023年6月15日的回應
Dear Setsuko,Thank you for your review and safe travels.Kind regards,The Front Office Team

10/10 優異

Alex

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Great within walking distance of places we visited.
於 2023 年 5 月住了 3 晚
Peter 於 2023年6月4日的回應
Dear Alex,Thank you for your awesome review.Kind regards,The Front Office Team

8/10 不錯

Vivek

讚好:整潔度和職員與服務
於 2023 年 5 月住了 3 晚
Peter 於 2023年5月31日的回應
Dear Vivek,Thank you for your review.Kind regards,The Front Office Team

10/10 優異

Harry (Fredericksburg)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
This was the perfect property because it was in the center of town, but on a quiet street, clean, just minutes from the basilica.
於 2023 年 5 月住了 2 晚
Peter 於 2023年5月27日的回應
Dear Harry,Thank you for your awesome response.Kind regards,The Front Office Team

10/10 優異

Debra

於 2023 年 5 月住了 1 晚
Peter 於 2023年5月22日的回應
Dear Debra,Thank you for your awesome review, safe travels.Kind regards,The Front Office Team

6/10 一般

Vinita

不滿:整潔度
於 2023 年 5 月住了 1 晚
Peter 於 2023年5月16日的回應
Dear Vinita,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and regret that your expectations were not exceeded. We hope you will consider staying with us again in the future, our goal is to make your stay better and brighter during your next possible stay.Kind regards,The Front Office Team

8/10 不錯

AJ

讚好:整潔度、職員與服務和客房舒適度
Overall good stay despite some (small) glitches, like toilet leakage in bathroom, minibar fridge not working, one day no clean shower towels. Would recommend anyway because of location, friendly staff, overal level of comfort rooms and lobby. Nice design
於 2023 年 5 月住了 5 晚
Hilton Garden Inn Team 於 2023年5月14日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 不錯

Mikala

伴侶同遊
讚好:整潔度和住宿狀況
Location was ideal.
於 2023 年 4 月住了 2 晚
Peter 於 2023年5月6日的回應
Dear Mikala,Thank you for your great review.Kind regards,The Front Office Team

8/10 不錯

Esther

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good locaction in the middle of Budapest. Staff was also very friendly and helpful
於 2023 年 4 月住了 5 晚
Peter 於 2023年5月6日的回應
Dear Esther,Thank you for your great review.Kind regards,The Front Office Team

10/10 優異

SEYYED

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The area and location of the hotel was prefect and to easy access to all area of pest and Buda side. I recommended to others the only problem was the shower drain wasn’t prefect and the shower was getting flooded. Excellent customer service. Well done the staff
於 2023 年 4 月住了 4 晚
The Front Office Team 於 2023年4月15日的回應
Dear Seyyed,Thank you for awesome review.Kind regards,The Front Office Team

10/10 優異

Veronica

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 4 月住了 2 晚
Peter 於 2023年5月4日的回應
Dear Veronica,Thank you for your awesome review.Kind regards,The Front Office Team

8/10 不錯

Diego De La

讚好:整潔度、職員與服務、設施服務和住宿狀況
nice hotel in a good location
於 2023 年 3 月住了 2 晚
peter 於 2023年4月3日的回應
Dear Diego,Thank you for awesome review.Kind regards,The Front Office Team

6/10 一般

Massimo

商務旅客
troppo caro per quello che offre
於 2023 年 3 月住了 2 晚
Peter 於 2023年4月1日的回應
Dear Massimo,Thank you for your review.Safe travels.Kind regards,The Front Office Team

6/10 一般

Nancy

於 2023 年 3 月住了 3 晚
Peter 於 2023年3月29日的回應
Dear Nancy,Thank your review.Safe travels.Kind regards,The Front Office Team

10/10 優異

S K

家人同遊
讚好:整潔度、職員與服務和住宿狀況
So conveniently located to all the attractions
Peter 於 2023年3月29日的回應
Dear Sk,Thank you for your awesome review.Kind regarsd,The Front Office Team

10/10 優異

Maxine

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
Peter 於 2023年3月25日的回應
Dear Maxine,Thank you for your awesome review.Kind regards,The Front Office Team

10/10 優異

maria

Peter 於 2023年3月7日的回應
Dear Maria,Thank you for your awesome review.Kind regards,The Front Office Team

10/10 優異

HOMERO HORACIO

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Su ubicación y sus instalaciones son muy buenas. La limpieza excelente
Peter 於 2023年1月9日的回應
Dear Horacio,Thank you for your awesome review.Kind regards,The Front Office Team