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新罕布什爾州布達佩斯酒店的評價

4 out of 5
新罕布什爾州布達佩斯酒店
Vigszinhaz utca 3, Budapest

評價

8.6

優異

10 分評分，優異；791 則評價中有 349 則" "
8 分評分，不錯；791 則評價中有 349 則" "
6 分評分，一般；791 則評價中有 60 則" "
4 分評分，欠佳；791 則評價中有 21 則" "
2 分評分，很差；791 則評價中有 12 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

2/10 很差

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
飯店大門進去有階梯，如果行李有點重量，搬起來很辛苦！遇到一位服務很差的櫃檯小姐，臉超臭，問她問題，她不耐煩也不想回答。。。。。不過，房間大又乾淨
於 2019 年 11 月住了 1 晚

8/10 不錯

Color

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚

8/10 不錯

hsueh-lin (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
乾淨
現代化，乾凈，交通方便,早餐貴

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Colin

It was good but could have been better. Room was nice, clean but basic. Disappointed with bath/shower combo. Have one or the other. Bed was two singles pushed together. Pretty uncomfortable if truth be told. Breakfast was good, but no bacon on cooked option. At least two, maybe three types of sausage but no bacon. Scrambled eggs weren’t great. Fruit, bread selection, yoghurt, muesli were great though. But no teapots for those who want tea; had to refill tea cup about 6 times cos it was so small. Staff were friendly, didn’t have much interaction other than check in/check out. Area around hotel is decent with a few bars/restaurants.
於 2024 年 3 月住了 4 晚
Judit Beres 於 2024年3月31日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.We deeply regret the negative impression we have conveyed to you since you were not able to fully enjoy your stay and we hope you provide us a second opportunity so that we can demonstrate to you that we can offer you an excellent service for your future stays. Best regards,Judit BeresFront Office Manager

2/10 很差

Candi

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was dirty and they sprayed the room with perfume to mask the smell. I have a sensitivity to strong perfume scents and it made me ill. The staff could careless and no other options were given. Stay away
於 2023 年 12 月住了 2 晚
Judit Beres 於 2024年3月31日的回應
Dear Guest, Thank you for your nice review. I am happy to read that you are satisfied with our rooms and the breakfast. I regret to hear that the cleaning was not perfectly done in your room, we always give trainings to our staff to avoid any kind of inconveniences. Looking forward to welcoming you for your next stay as well, and providing an excellent service in all aspects. Best regards, Robert Weinraub General Manager

10/10 優異

Hiroki

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The service was courteous.
於 2024 年 2 月住了 1 晚
Judit Beres 於 2024年3月31日的回應
Dear Guest,Thank you very much for taking the time to review our property, NH Budapest City Hotel. It brings us a lot of pride and joy to hear about your experiences. We really appreciate your business, your loyalty and your trust and our staff are always willing to support you with anything. Please, don't hesitate to contact us if there's anything we can help you with for your next trip. We look forward welcoming you back at NH Budapest City Hotel.Best regards, Judit Beres Front Office Manager

6/10 一般

Claus

不滿：住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Judit Beres, Front Office Manager 於 2024年2月16日的回應
Dear Guest,It was our pleasure to have you as our guests and we are sorry for not being able to fulfill your expectations. Please accept our sincerest apologies.I would like to inform you that I 'm at your entire disposal for any comments or suggestions you wish to make.Yours sincerely,Judit BeresFront Office Manager

6/10 一般

Claus

商務旅客
不滿：住宿狀況
於 2024 年 1 月住了 6 晚
Judit Beres, Front Office Manager 於 2024年2月16日的回應
Dear Guest,It was our pleasure to have you as our guests and we are sorry for not being able to fulfill your expectations. Please accept our sincerest apologies.I would like to inform you that I 'm at your entire disposal for any comments or suggestions you wish to make.Yours sincerely,Judit BeresFront Office Manager

10/10 優異

gerard

親子同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
On three occasions, I asked the front desk for information, where to eat on the first night as referred to local restaurant across the street, which was subpar, The next time I asked about booking of River Cruise, and they told me that they were booked out for the next two months. There are over a dozen operators in the area, and this is a furthest from the truth. Lastly, my operator, Gate 1 travel, arranged transportation to the next location. The front desk told me that I need to meet with Gate 1 in the wrong location. Three different questions, three different front desk employees, all clueless.
於 2023 年 10 月住了 1 晚
Judit Beres, Front Office Manager 於 2024年2月16日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations.At NH Hotel, we strive to provide an excellent service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Judit BeresFront Office Manager

8/10 不錯

Alexandre

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Judit Beres, Front Office Manager 於 2024年2月16日的回應
Dear Guest,It was our pleasure to have you as our guests and we are sorry for not being able to fulfill your expectations. Please accept our sincerest apologies.I would like to inform you that I 'm at your entire disposal for any comments or suggestions you wish to make.Yours sincerely,Judit BeresFront Office Manager

6/10 一般

Barry

讚好：職員與服務、住宿狀況和客房舒適度
It’s listed as a 4-star hotel, but it doesn’t seem even close to that. Maybe it was back in the day. The hotel is in a great location. I also found the front desk staff very helpful. The bartenders weren’t very good (one older gentleman interrupted my phone call while I’m sitting having a beer to have me pay, so I had to cash out twice since I had a second beer, so that was weird). The hotel didn’t have any bar food or dinner options, even though line it lists that the hotel has 24-hour food service. The room was a good size. I liked that it had a balcony. The bathroom wasn’t very clean, so that was gross. Staying there several night, I noticed they never cleaned the bathroom to get all of the women’s’ hair off the floors (I’m bald so it isn’t me).
於 2023 年 12 月住了 3 晚
Judit Beres, Front Office Manager 於 2024年1月6日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations.At NH Hotel, we strive to provide an excellent service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Judit BeresFront Office Manager

8/10 不錯

Maria del Carmen

家人同遊
Oportunidad para mejorar
El baño necesita atención, se moja todo, la tina no es práctica para los adultos mayores cuesta trabajo entrar y salir para ducharse. Los productos que ofrecen, shampoo, acondicionador y crema de cuerpo de mala calidad. Dejan toallas y no recogen las anteriores. Solo tienen servicio de restaurante para desayunos.
於 2023 年 12 月住了 5 晚
Judit Beres, Front Office Manager 於 2024年1月6日的回應
Dear Guest, Sorry for replying in English. Dear Guest, Thanks for your review. We regret to hear that we did not fulfill your expectations regarding the room and the service. Please accept our most sincere apologies for the inconveniences you have faced. We deeply regret the negative impression we have conveyed to you since you were not able to fully enjoy your stay and we hope you provide us a second opportunity so that we can demonstrate to you that we can offer you an excellent service for your future stays. Kind regards, Judit BeresFront Office Manager

8/10 不錯

Stuart

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Judit Beres, Front Office Manager 於 2024年1月6日的回應
Dear Guest,Thank you for the nice review.I hope we will have the opportunity to welcome you again in NH Budapest City or any other NH hotel and we will have the chance to offer you better service in all aspects.Best regards,Judit BeresFront Office Manager

2/10 很差

kirstine

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Judit Beres, Front Office Manager 於 2024年1月6日的回應
Dear Guest, Thank you for choosing to stay with us and taking time to review our property.It is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Judit BeresFront Office Manager

10/10 優異

Carol M

於 2023 年 12 月住了 1 晚
Judit Beres, Front Office Manager 於 2024年1月6日的回應
Dear Guest,Thank you for the nice review.We look forward to welcoming you back to the hotel in the near future. Best regards, Judit Beres Front Office Manager

10/10 優異

DONG HEE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Judit Beres, Front Office Manager 於 2024年1月6日的回應
Dear Guest,Thank you for the nice review.We look forward to welcoming you back to the hotel in the near future. Best regards, Judit Beres Front Office Manager

8/10 不錯

Mingyum

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean and convenient
於 2023 年 11 月住了 2 晚
Judit Beres 於 2023年11月22日的回應
Dear Guest, Thank you for choosing to stay with us and taking time to review our property. I am glad to hear that your experience with us was a memorable one. I hope we will have the opportunity to welcome you again in NH Budapest City or any other NH hotel and we will have the chance to offer you better service in all aspects. Best regards, Judit Beres Front Office Manager

8/10 不錯

JOSE MARIA

讚好：職員與服務、住宿狀況和客房舒適度
Muy bien en general Muy buena atención de todo el personal
於 2023 年 10 月住了 6 晚
Judit Beres, Front Office Manager 於 2023年10月26日的回應
Dear Guest,Sorry for replying in English. Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay as usual.
於 2023 年 9 月住了 1 晚
Judit Beres, Front Office Manager 於 2023年9月29日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

10/10 優異

Matias Carmelo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Judit Beres, Front Office Manager 於 2023年9月13日的回應
Dear Guest,Thanks for the nice review.Best regards,

10/10 優異

Gabriella

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location, clean, friendly staff
於 2023 年 9 月住了 2 晚
Judit Beres, Front Office Manager 於 2023年9月13日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

6/10 一般

sabin

於 2023 年 8 月住了 2 晚
Judit Beres, Front Office Manager 於 2023年9月13日的回應
Dear Guest,Thank you for the trust given to our hotel while choosing us for your stay at NH Budapest City Hotel. We regret we did not cover your expectations and I truly apologize for the inconveniences that you experienced during your stay.Kind regards,

10/10 優異

Juha

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Judit Beres, Front Office Manager 於 2023年9月13日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

8/10 不錯

Ketan (Calgary)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice hotel in the heart of Budapest 15 minutes walk to Budapest parliament building great location for restaurants and cafe and friendly staff. Great place for the price.
於 2023 年 6 月住了 4 晚
Judit Beres 於 2023年6月20日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

10/10 優異

Richard

於 2023 年 5 月住了 2 晚
Judit Beres 於 2023年6月20日的回應
Dear Guest,Thanks for the nice review.Best regards,

10/10 優異

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Good location, service could be better
All in all, my 5th stay here was good again. For some reason roomservice often forgets to fill in water etc, having arguments when fetching for water from the lobby bar (as instructed by reception) is not how I want to spend my stays.
於 2023 年 5 月住了 2 晚
Judit Beres 於 2023年6月2日的回應
Dear Guest, Thanks for your review. We regret to hear that we did not fulfill your expectations regarding the room service and bar. Please accept our most sincere apologies for the inconveniences you have faced. We deeply regret the negative impression we have conveyed to you since you were not able to fully enjoy your stay and we hope you provide us a second opportunity so that we can demonstrate to you that we can offer you an excellent service for your future stays. Kind regards,

10/10 優異

vincent

讚好：整潔度、職員與服務和住宿狀況
Modern, perfect room size and reasonable cost! Staff were attentive too !
於 2023 年 5 月住了 4 晚
Judit Beres 於 2023年6月2日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

10/10 優異

Craig

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Great hotel in wonderful location. Very quiet. Excellent breakfast
於 2023 年 5 月住了 2 晚
Judit Beres 於 2023年6月2日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,

10/10 優異

Mana

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Judit Beres 於 2023年6月2日的回應
Dear Guest,Thanks for the nice review.Best regards,

4/10 欠佳

Ahmad

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2023 年 5 月住了 1 晚
Judit Beres 於 2023年6月2日的回應
Dear Guest,Thank you for taking the time to review our property.Best regards,

6/10 一般

Jaime

伴侶同遊
讚好：整潔度和職員與服務
Property was overpriced for the quality of the room and location. Our next hotel in city center was much nicer and same cost. The shower leaked profusely. The fridge wasn't plugged in (and couldn't be in its location). Furniture was outdated. Bed was comfortable
於 2023 年 5 月住了 4 晚
Judit Beres 於 2023年5月25日的回應
Dear Guest, Thanks for your review. We regret to hear that we did not fulfill your expectations regarding the room. Please accept our most sincere apologies for the inconveniences you have faced. We deeply regret the negative impression we have conveyed to you since you were not able to fully enjoy your stay and we hope you provide us a second opportunity so that we can demonstrate to you that we can offer you an excellent service for your future stays. Kind regards, Judit BeresFront Office Manager

8/10 不錯

Kathleen

家人同遊
讚好：整潔度、職員與服務和客房舒適度
How we problem but otherwise good
Great location. Hotel is clean and comfortable- all except the shower. Strange door that allowed a LOT of water out of tub and onto floor. Had Tobias hand towels and bath mat to sop it up and even then it was still very wet. Once we realized how to minimize it, it was better but still not good . Everything else was fine, tho.
於 2023 年 5 月住了 2 晚
Judit Beres 於 2023年5月25日的回應
Dear Guest,Thank you for the trust given to our hotel while choosing us for your stay at NH Budapest City Hotel. We regret we did not cover your expectations regarding the shower and would like to thank you for your comments regarding the areas we should improve on. I truly apologize for the inconveniences that you experienced during your stay and regret that your stay did not meet with your expectations.Kind regards, Judit BeresFront Office Manager

6/10 一般

真實旅客

商務旅客
不滿：整潔度和客房舒適度
於 2023 年 4 月住了 3 晚
Judit Beres 於 2023年5月8日的回應
Dear Guest,Thank you for taking the time to provide us feedback, it is much appreciated..Best regards,Judit BeresFront Office Manager

10/10 優異

bernard

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Judit Beres 於 2023年5月8日的回應
Dear Guest,Thanks for the nice review.Best regards,Judit BeresFront Office Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super elhelyezkedes, csendes, kellemes szoba.
於 2023 年 4 月住了 7 晚
Béres Judit 於 2023年5月5日的回應
Tisztelt Vendégünk!Köszönjük visszajelzését.Reméljük, hogy a jövőben is az NH Budapest City-t vagy az NH Hotel Group valamely szállodáját választja.Üdvözlettel,Béres JuditFront Office Manager

10/10 優異

Margaret

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Amazing staff so helpful had a brilliant time beautiful breakfast cosy room good use of sauna facilities perfect
於 2023 年 4 月住了 4 晚
Judit Beres 於 2023年5月5日的回應
Dear Guest,Thank you for the nice review.I am pleased to read that your overall impression on our staff and hotel was positive.I hope you will return soon to NH Budapest City or to any other hotel of our chain.Best regards,Judit BeresFront Office Manager

10/10 優異

Miklós

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Béres Judit 於 2023年5月8日的回應
Tisztelt Vendégünk!Köszönjük visszajelzését.Reméljük, hogy a jövőben is az NH Budapest City-t vagy az NH Hotel Group valamely szállodáját választja.Üdvözlettel,Béres JuditFront Office Manager

10/10 優異

Ahmet

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Judith was very helpful.
於 2023 年 4 月住了 2 晚
Judit Beres 於 2023年5月8日的回應
Dear Guest,Thank you for the nice review!Best regards,Judit BeresFront Office Manager

10/10 優異

Jacob

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Judit Beres 於 2023年5月8日的回應
Dear Guest,Thanks for the nice review!Best regards,Judit BeresFront Office Manager

10/10 優異

Ana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Great location, welcoming staff, clean, nice room, great view, everything just perfect.
於 2023 年 2 月住了 2 晚

10/10 優異

jayne

於 2023 年 2 月住了 2 晚

6/10 一般

Fekete

於 2023 年 2 月住了 1 晚

8/10 不錯

Anwar

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel for business trip stay
Nice hotel in the upper part of downtown budapest. Parking available on site. Rooms confortable. Room service menu a little bit short on options. Very good breakfast
於 2023 年 1 月住了 2 晚

2/10 很差

Tamas

不滿：整潔度、職員與服務、設施服務和住宿狀況
it was a really bad experience!

10/10 優異

Marian

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was exceptional with helping. Breakfast was very nice, plentiful, great selection, staff exceptional. Comfortable bed. Clean
於 2022 年 11 月住了 1 晚

10/10 優異

Alexander

於 2022 年 11 月住了 2 晚

10/10 優異

Eliran

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Large room, staff were very nice.
於 2022 年 11 月住了 1 晚