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雷科萊塔大酒店的評價

4.5 out of 5
雷科萊塔大酒店
Las Heras 1745, Recoleta, Buenos Aires, Capital Federal

評價

9.0

卓越

10 分評分，優異；608 則評價中有 357 則" "
8 分評分，不錯；608 則評價中有 192 則" "
6 分評分，一般；608 則評價中有 42 則" "
4 分評分，欠佳；608 則評價中有 13 則" "
2 分評分，很差；608 則評價中有 4 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

2/10 很差

Catalina

不滿：職員與服務和客房舒適度
不滿意這次的住宿。只有第一天放一瓶水，後面三天都沒補充。房間裡的連茶包都要收費。早餐的選項很少。房間隔音不好。以這種價位的酒店，整體來看並不符合。以上是個人意見。謝謝。
於 2019 年 12 月住了 3 晚
客人关系 於 2020年1月22日的回應
亲爱的卡塔琳娜夫人， 早安 感谢您抽出宝贵时间与我们分享您的经验。 我很遗憾您的住宿还没有结束。 我们将努力改善您提到的问题。 再次感谢您的评论。 亲切地 内里亚·加拉索

10/10 優異

Hosain

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel with excellent staff.
於 2024 年 2 月住了 2 晚

8/10 不錯

Andrés

家人同遊
讚好：整潔度、職員與服務和住宿狀況
No es un hotel con servicio de alta calidad
於 2024 年 1 月住了 2 晚
Ariel Urrutia - Coordinador de Habitaciones 於 2024年1月30日的回應
Estimado Andrés, Gracias por haber elegido Recoleta Grand Hotel para su estadía en la ciudad. Lamento profundamente leer que no ha estado a gusto con el servicio brindado, sería de mucha ayuda poder conocer con mayor precisión la valoración que ha hecho de los diferentes aspectos que se pueden evaluar de nuestro hotel, porque de esta manera podremos trabajar en mejorar y brindar un servicio de mayor calidad. Esperamos nos de una nueva oportunidad en un futuro cercano, tras la remodelación que estamos atravesando, la cuál traerá aparejada una nueva serie de servicios y comodidades que darán ciertamente un upgrade a nuestros visitantes.Atentamente,

2/10 很差

Sandesh

於 2024 年 1 月住了 3 晚
Ariel Urrutia - Rooms Division Coordinator 於 2024年1月8日的回應
Dear guest, Thank you for taking the time to response this review, we find this tool extremely important to improve every aspect of our services to the guests. I would be really grateful to chat with you about your experience.Greetings,

10/10 優異

Aziza

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, nice staff, let us check in early for no additional fee, everyone very friendly. Breakfast can be better, very limited choices, scrambled egg not eatable.
於 2023 年 12 月住了 4 晚
Ariel Urrutia - Rooms Division Coordinator 於 2024年1月8日的回應
Dear Aziza, Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back soon.Thank you again and have a safe trip back home !

10/10 優異

EMILIO B

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ótimo!!
Muito bom costo benefício.
於 2023 年 11 月住了 2 晚
Ariel Urrutia - Supervisor de Recepção 於 2024年1月8日的回應
Prezado Emilio,Muito obrigado pelos comentários sobre sua estadia no hotel Recoleta Grand. Ficamos honrados em saber que você apreciou as facilidades do hotel e o atendimento dos funcionários. Esperamos poder recebê-lo novamente em sua próxima viagem a Buenos Aires.Atenciosamente,

10/10 優異

EMILIO B

於 2023 年 11 月住了 1 晚
Ariel Urrutia - Supervisor de Recepção 於 2024年1月8日的回應
Muito obrigado pela avaliação!

10/10 優異

EMILIO B

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfeito
Todo correto. Si bem não e ultra moderno, fica bastante bem conservado. Café da manhã e nuito bom
於 2023 年 11 月住了 2 晚
Ariel Urrutia - Supervisor de Recepção 於 2024年1月8日的回應
Prezado Emilio,Agradecemos que tenha escolhido o Recoleta Grand para sua recente estada no Buenos Aires e por dedicar seu tempo a compartilhar conosco sua experiência. É um prazer para nós receber os seus elogios quanto a nosso serviço.Esperamos recebê-lo muito em breve novamente! Atenciosamente,

10/10 優異

Jose

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Buenas instalaciones y buena ubicación. Zona segura.
於 2023 年 10 月住了 3 晚
Ariel Urrutia - Coordinador de Habitaciones 於 2023年10月24日的回應
Estimado José, Gracias por la excelente calificación!Nos alegra saber que ha logrado valorar nuestra excelente ubicación. Esperamos recibirlo en su próxima visita a la ciudad.Lo saluda atentamente,

10/10 優異

MARTHA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly
於 2023 年 10 月住了 5 晚
Ariel Urrutia - Rooms Division Coordinator 於 2023年10月24日的回應
Dear Martha,Thank you for your review and recommending us! I am happy that you enjoyed your stay and Im looking forward to having you as a guest again in our Hotel.Greetings,

8/10 不錯

Akash

於 2023 年 8 月住了 2 晚
Ariel Urrutia - Coordinador de Habitaciones 於 2023年10月24日的回應
Estimado Akash, Muchas gracias por tu calificación! Esperamos volver a recibirte en un futuro cercano.Atentamente,

10/10 優異

Eduardo

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy buen hotel
Muy buen hotel. Bien ubicado y con personal muy amable. Los tragos de autor del bar excelentes.
於 2023 年 8 月住了 3 晚

10/10 優異

Henrique

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel confortável, possui ótima localização, além de funcionários solícitos que proporcionam experiência única aos hóspedes.
於 2023 年 7 月住了 4 晚
Ariel Urrutia - Supervisor de Recepção 於 2023年8月9日的回應
Prezado Henrique, Agradecemos que tenha escolhido o Recoleta Grand para sua recente estada no Buenos Aires e por dedicar seu tempo a compartilhar conosco sua experiência. É um prazer para nós receber os seus elogios quanto a nosso serviço.Esperamos recebê-lo muito em breve novamente! Atenciosamente,

10/10 優異

Eric

於 2023 年 7 月住了 3 晚
Ariel Urrutia - Coordinador de Habitaciones 於 2023年8月9日的回應
Eric, Muchas gracias por su reseña de 5 puntos!Atentamente,

10/10 優異

Oswaldo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Plena satisfação.
Hotel muito bem situado, sou hóspede frequente e estou plenamente satisfeito com tudo que é oferecido.
於 2023 年 6 月住了 3 晚
Ariel Urrutia - Supervisor de Recepção 於 2023年8月9日的回應
Prezado Oswaldo, Muito obrigada pela amabilidade em dedicar seu valioso tempo compartilhando detalhes de sua experiência no nosso hotel. Estamos muito contentes com sua avaliação e elogios a nossa propriedade.Atenciosamente,

10/10 優異

Lizet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚
Ariel Urrutia - Coordinador de Habitaciones 於 2023年6月7日的回應
Estimada Lizet, Muchas gracias por contarnos como ha sido su estadía en el hotel. Nos genera gran satisfacción saber que ha disfrutado de su estancia y hemos estado a la altura de las expectativas. Esperamos recibirla nuevamente en un futuro próximo. La saluda atentamente, Ariel Urrutia

8/10 不錯

Peter (Santiago colina)

家人同遊
讚好：整潔度、職員與服務和設施服務
Very good
於 2023 年 4 月住了 4 晚
Ariel Urrutia - Rooms Division Coordinator 於 2023年6月7日的回應
Dear Peter, Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back soon.Thank you again and have a safe trip back home !

6/10 一般

Daniel

於 2023 年 4 月住了 5 晚
Ariel Urrutia - Coordinador de Habitaciones 於 2023年6月7日的回應
Estimado Daniel, Gracias por tomar parte de su valioso tiempo en comentarnos como ha sido su estadía en nuestro hotel. Esperamos haya sido todo de su agrado, y que tanto las comodidades del hotel, así como el servicio que ofrecen nuestros colaboradores hayan estado a la altura de sus expectativas.Lo saluda atentamente,Ariel Urrutia

8/10 不錯

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
A little disappointing
You can’t beat the location of this hotel . It is walking distance to all the main attractions of Recoleta . But this hotel has seen better days . For whatever reason there was a weird stench in the bathroom so much so that we had to come down to complain . Since we were there for just 1 night and most of the time out in the city we didn’t bother to change the room . The carpet was dinghy and stained . I was expecting much better cleanliness . However the staff is very nice and gave us very good information about the locality .
於 2023 年 4 月住了 1 晚

10/10 優異

Ana

於 2023 年 3 月住了 2 晚

8/10 不錯

Allsun

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice room in a good area for pre-cruise stay. I booked tours through Expedia with hotel pick-up, everything went great. Nice lobby, efficient checkin, and door staff. Impressed with the room size and amenities. I explored the area a bit during the day and felt safe. Walked to the cemetery and back with no issues - solo traveller.

10/10 優異

Lynn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recoleta Grande
Staff was excellent and so helpful with answering all our questions. Great location. Super clean.
於 2023 年 1 月住了 3 晚

10/10 優異

Marilyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 1 月住了 3 晚

10/10 優異

James J

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short stay made easy
Great place to stay in the heart of Buenos Aires. Friendly and helpful staff.
於 2023 年 1 月住了 1 晚
Daniela Lacourt - Hotel Manager 於 2023年1月17日的回應
Dear James,Thank you for your review and for choosing our Hotel. I am happy you enjoyed your stay. We look forward to having you again as a guest in our Hotel.Best Regards,

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

10/10 優異

Fabíola

於 2023 年 1 月住了 4 晚
Daniela Lacourt - Hotel Manager 於 2023年1月17日的回應
Dear Fabiola,We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for choosing Recoleta Grand !Best regards,

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚
Daniela Lacourt - Hotel Manager 於 2023年1月17日的回應
Dear John,We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for choosing Recoleta Grand !Best regards,

4/10 欠佳

Helen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
After11h of flight we came around 6am, no room was available till 2pm. Check out late privileges was not available. They let me stay till 6pm and pay for that time.
於 2022 年 11 月住了 7 晚

10/10 優異

Edwin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Delightful hotel
Recoleta Grand is NOT a traditional "Grand" hotel! In fact it is an under-stated modern medium sized establishment in a pleasant quiet street in the heart of the Recoleta district which is excellent for walking around. From the warm welcome onwards the staff could not have been more friendly or helpful. It instantly became our home-from-home during our short stay.
於 2022 年 11 月住了 1 晚
Ariel Urrutia - Rooms Division Manager 於 2023年1月17日的回應
Dear Edwin,Thank you for your review and for choosing our Hotel. I am happy you enjoyed your stay and we exceed your expectations. We look forward to having you again as a guest in our Hotel.Best Regards,

10/10 優異

David Mariano

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Bien ubicado. Personal muy amable. Nos ayudaron mucho con el tema de handicap.
於 2022 年 11 月住了 4 晚

10/10 優異

Ana Caroline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 4 晚

10/10 優異

Lorena

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente atención, desayuno y limpieza inmejorable

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel. Although in Recoleta, price seemed high for the location.
於 2022 年 9 月住了 2 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年10月10日的回應
Dear, Thank you for the excellent rating! We are very happy to know that you enjoyed your stay at Recoleta Grand Hotel. We look forward to seeing you in the near future.Greetings,

6/10 一般

Rogelio

家人同遊
讚好：住宿狀況
不滿：職員與服務
Excellent location. Front desk staff dismissive and rude. Distracted and unengaged. They didn't care
於 2022 年 9 月住了 1 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年9月22日的回應
Dear Rogelio,Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that some of our staff did not meet your expectations. This critical feedback will used in training our staff.We thank you again and look forward to seeing you soon.Best regards,

10/10 優異

Laurindo Satoru

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muito bom
於 2022 年 9 月住了 4 晚
Ariel Urrutia - Supervisor de Recepção 於 2022年9月22日的回應
Prezado Laurindo,Agradecemos que tenha escolhido o Recoleta Grand para sua recente estada no Buenos Aires e por dedicar seu tempo a compartilhar conosco sua experiência. É um prazer para nós receber os seus elogios quanto a nosso serviço.Esperamos recebê-lo muito em breve novamente! Atenciosamente,

8/10 不錯

Ronnie

於 2022 年 7 月住了 1 晚

6/10 一般

Juan

家人同遊
讚好：整潔度和職員與服務
Lastima el problema de la temperatura del agua.
Solo que el agua de la ducha no estaba caliente. Avisamos al segundo día. Fue la persona de mantenimiento y nos dijo que la caldera del hotel la estaban compartiendo con nuevo hotel. El nuevo hotel, según observé, está en obra gruesa. Lo único visible es el departamento de venta ( muestra) con sus luces prendidas. En fin, finalmente el último día el problema sé solucionó. Lastima, todo el resto perfecto! La atención y calidad del desayuno magnífico. Se destaca un mozo con un poco de sobrepeso 😃
於 2022 年 7 月住了 4 晚

10/10 優異

B

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A wonderful urban location
Cleanliness and comfort were excellent. the free breakfast was great. The area is obviously upper middle class and restaurants are a few blocks away.
於 2022 年 7 月住了 2 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年7月11日的回應
Dear guest, Thank you for your review and for choosing our Hotel. I am happy you enjoyed your stay and we exceed your expectations. We look forward to having you again as a guest in our Hotel. Best Regards,

10/10 優異

Philippe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A recommander
Hôtel bien situé, dans un quartier safe, beaucoup de lignes de bus disponibles et taxis/Uber facilement à disposition Petit déjeuner varié et bien fourni. Literie OK
於 2022 年 5 月住了 5 晚
Ariel Urrutia - Chef de Réception 於 2022年5月13日的回應
Chèr Philippe, L'équipe du Recoleta Grand Hotel vous remercie pour votre commentaire. Je suis heureux de voir que nos chambres et notre buffet vous on satisfait. Et à bientôt j'espère !

4/10 欠佳

Simon

讚好：整潔度和住宿狀況
不滿：客房舒適度
Not so grand
While a very grand hotel, there was lot that was not so great. The room was small - and badly laid out. The TV nearly got knocked off 3 times. Only one small bin the room and bathroom. Hoovering outside the bedroom at 9am on a Sunday morning. Noise from the conference suite disturbing breakfast room. Front staff not being able to offer meaningful recommendation (for wine bars or markets).
於 2022 年 4 月住了 3 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年5月13日的回應
Dear Simon, We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that we did not meet your expectations in all aspects of the Hotel, your review has been sent to the involve areas in order to improve our facilities. Your opinion is very important to us and helps us improve the quality of our service. We look forward to welcoming you back on your next visit to Buenos Aires. Best regards,

10/10 優異

Alain

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff.
於 2022 年 4 月住了 4 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年5月13日的回應
Good afternoon Alain, Thank you for your kind review about your stay with us and our staff. We hope to welcome you back again in your next visit to BA. Greetings,

10/10 優異

graham

於 2022 年 3 月住了 1 晚

10/10 優異

Claudia

家人同遊
讚好：整潔度
The service was excellent, smiling and helpful at all times. This hotel merits its 5 stars
於 2022 年 2 月住了 6 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年3月4日的回應
Dear Claudia, Thank you for taking the time to share your review. It is great to learn about all the things and employees that made your stay memorable. It is the feedback like yours that helps us improve and make your next stay an overall five-star experience. We hope you chose Recoleta Grand Hotel next time your travels bring you to the nation's capital. Sincerely,

10/10 優異

Emiliano

讚好：整潔度、職員與服務、設施服務和住宿狀況
People very kind and ready to support customers
於 2022 年 2 月住了 1 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年3月4日的回應
Dear Emiliano, Thank you for sharing the experience you had at Recoleta Grand Hotel! We are extremely proud of our team and will make sure to pass your feedback. Thank you for staying with us, and we look forward to welcoming you back again soon. Sincerely,

6/10 一般

Maria Guadalupe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bien. Lindo hotel . Excepcional lugar. Descontenta con el servicio del desayuno.
於 2022 年 2 月住了 3 晚
Ariel Urrutia - Coordinador de habitaciones 於 2022年2月25日的回應
Estimada María Guadalupe, Muchas gracias por haber compartido con nosotros como ha sido su experiencia en el hotel. Son muy importantes estas reseñas para todo el equipo que integra Recoleta Grand Hotel, a partir de las mismas podemos continuar trabajando en la mejora de nuestro servicio. Con relación al desayuno, aún debido a las imposiciones del protocolo de sanidad, no podíamos servir el desayuno como teníamos acostumbrados a nuestros huéspedes, sin embargo me complace compartir con usted que ya hemos vuelto a brindar el desayuno buffet con las habituales exquisiteces que prepara nuestro equipo de cocina. Esperamos recibirla nuevamente en su próxima visita a la ciudad. Atentamente, Ariel Urrutia Coordinador de habitaciones

10/10 優異

Robert

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice clean place with friendly staff. I would compare it to a Hampton Inn or Radisson. The dining options are okay but there are plenty of local restaurants. Normally a few English speaking staff that are super helpful.
於 2022 年 2 月住了 3 晚
Ariel Urrutia - Rooms Divison Coordinator 於 2022年2月14日的回應
Dear Robert, Thank you so much for your response. We are so happy you were able to enjoy your stay and the features of the room we have to offer. We hope you stay with us again if your travels bring you back to Buenos Aires. Please have a blessed day and thank you for staying at Recoleta Grand Hotel. Greetings,

10/10 優異

Kenichi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 9 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年2月7日的回應
Hello Kenichi, Thank you for taking the time to leave a kind review. We appreciate your feedback and are delighted to hear that Will left a lasting impression from your visit here at Recoleta Grand Hotel. Hopefully we can welcome you back in the near future. Warm wishes,

10/10 優異

Ryan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Always a good place
Always a consistently good property in recoleta. I most always stay here when I’m in town. Modern clean nice rooms and friendly service.
於 2022 年 1 月住了 5 晚
Ariel Urrutia - Rooms Division Coordinator 於 2022年2月7日的回應
Hello Ryan!, Thank you for your kind 10 points review. It is great to hear that the room exceeded expectations and that you enjoyed all the aspects of your stay here at Recoleta Grand Hotel. We look forward to welcoming you back on your next visit to Buenos Aires. Kind regards,

10/10 優異

Sérgio

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 3 晚

8/10 不錯

Bruno

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Me gusto mucho el hotel, la comodidad de la habitaciones y la ubicacion que es estrategica para recorrer bs as en cualquier medio de transporte. No me gustó que la pileta no tiene espacios para poder estar, y el bar de planta alta usa ese poco espacio para ocupar con sus eventos
於 2021 年 11 月住了 2 晚