The air conditioning stopped working when the electricity went out. I would never stay at this hotel again because you don't have a generator.
Vincent
於 2023 年 8 月住了 1 晚
4/10 欠佳
Janvier
家人同遊
2022年12月3日
Paid twice: to hotels.com and to the hotel 😳
The hotel claimed that hotels.com did not transfer money to them despite me showing them the receipt and my bank statement. They made me pay again after a back and forth discussion involving many phone calls.
Hotels.com needs to check the deals they make with certain hotels… and how would I get my money back?
Janvier
於 2022 年 11 月住了 1 晚
8/10 不錯
Kivo
2021年8月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kivo
於 2021 年 8 月住了 3 晚
6/10 一般
philippe
商務旅客
2021年8月15日
讚好:住宿狀況
不滿:職員與服務
philippe
於 2021 年 8 月住了 5 晚
8/10 不錯
真實旅客
商務旅客
2021年1月8日
讚好:整潔度、設施服務和住宿狀況
The rooms are good. Was rather disappointed by the breakfast service. The checkin was super excellent.
真實旅客
於 2021 年 1 月住了 2 晚
6/10 一般
Ryan
2019年4月1日
讚好:整潔度、住宿狀況和客房舒適度
Some good, some bad
There was some good and bad.
1. They were good at replying to emails
2. but the shuttle they confirmed wasn't provided
3. Co-owner was at airport and sat with me until her husband came to pick us up
4. Staff were helpful but sometimes too aggressive on trying to be helpful
5. Wifi, bed, and shower are very good
6. Check-in employee said "10min" and my passport would be brought to my room. I forgot until I'd gone to the airport to leave, so they had to bring it to me, which was nice but took forever--2x longer than my taxi ride had taken, and nearly missed flight.
7. Hotel isn't near anything but is beautiful
8. They're friendly but a bit disorganized and emails to owners don't get relayed to staff for things like airport pick-up.
Ryan
於 2019 年 3 月住了 1 晚
8/10 不錯
真實旅客
2019年1月1日
讚好:整潔度、職員與服務和客房舒適度
Hôtel bien situé dans un quartier résidentiel donc calme,
Le centre ville est accessible à pieds en 20min
Chambre 118 très confortable, avec vue imprenable sur Bujumbura!
Dommage pour le manque de prise et l'eau dans la salle de bain, pas très très chaude - tiède au mieux!
Restaurant au dernier étage vraiment agréable, tarifs raisonnables et portions généreuses surtout pour le petit déjeuner.
Le personnel est aux petits soins et s'adapte à vos demandes. Félicitations à tout le personnel mentions spéciales à Alex, Irène, au restaurant et Ildephonse à la réception :)
Est ce que je reviendrai séjourner au Mount Zion? oui avec grand plaisir!
真實旅客
於 2018 年 12 月住了 2 晚
4/10 欠佳
Sean (New York)
2018年11月12日
讚好:住宿狀況
不滿:整潔度和職員與服務
The mini fridge in the room was broken, the complementary breakfast was not complementary, and the WiFi didn’t work in the room.
There was also a big hole in the mosquito netting.
Sean
於 2018 年 11 月住了 2 晚
10/10 優異
Thomas
2017年12月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thomas
於 2017 年 11 月住了 5 晚
6/10 一般
真實旅客
2017年11月19日
讚好:整潔度、職員與服務和客房舒適度
Nice architecture, nice lobby and facilities, and very nice terrace and view, though some rooms may need a slight upgrade and cannot be rated 4 stars (e.g. fixtures and plumbing require some improvement). However, the nice service made up for shortfalls.