“The hotel has strong potential and certain aspects of the stay were enjoyable. However, my second experience did not fully meet the standards expected of a 5-star property.
A key concern was the attitude of some staff members. At times, reasonable requests and package inclusions were handled as though they were favors rather than services already paid for. In a premium hospitality environment, guests should feel welcomed and professionally accommodated when requesting entitled services.
I also……
“The hotel has strong potential and certain aspects of the stay were enjoyable. However, my second experience did not fully meet the standards expected of a 5-star property.
A key concern was the attitude of some staff members. At times, reasonable requests and package inclusions were handled as though they were favors rather than services already paid for. In a premium hospitality environment, guests should feel welcomed and professionally accommodated when requesting entitled services.
I also……
maria