Busan Indoor Ice Rink

They charge for extra pillows and/or blankets for each night! Not each stay, but each night! That’s ridiculous, it’s not renting a bed, it’s for each extra pillow and/or blanket! Only one pillow per person given and we wanted to exchange the queen blanket for 2 single ones, they still had to charge for an extra blanket per night! $4000 won per night, NOT per stay. Plus all of a sudden, both front desk ladies don’t speak English at all, we needed to use Google translate as they text their supervisor but when other foreigners came to the desk, they can speak English again…wow! Bad customer service. Look into other hotels if you can, this one is not close to the subway and very noisy, dark, not clean. No airport bus or transfer available. Only uber or subway (too far to drag luggage).

Great location to food. Staff was friendly. Hotel was clean. Hotel provided free water. Laundry drying machine was a ventless model so drying clothes took 3 hours per load. However there is a laundry mat 2 minutes away.

Very accommodating. Held luggage until check in every time.