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拜倫公寓酒店的評價

4 out of 5
拜倫公寓酒店
20-22 Fletcher Street, Byron Bay, NSW

評價

8.6

優異

10 分評分，優異；850 則評價中有 426 則" "
8 分評分，不錯；850 則評價中有 294 則" "
6 分評分，一般；850 則評價中有 81 則" "
4 分評分，欠佳；850 則評價中有 34 則" "
2 分評分，很差；850 則評價中有 15 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Ah Ting Vanessa

於 2023 年 12 月住了 2 晚
Byron Bay Hotel and Apartments 於 2024年1月8日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

peng

讚好：職員與服務和住宿狀況
Great location.
於 2024 年 5 月住了 1 晚
Sharon 於 2024年5月5日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Jessica

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved staying here! We had only expected one balcony so the second was an added treat! Jay at the front desk was super friendly and the location couldn’t be beat, as we were able to walk to the beaches, dining and restaurants. The only negative was it’s above an Asian restaurant so when we checked in the smell of their cooking poured into the common area which wasn’t great. But it’s not all day so that’s a plus. We’d definitely stay there again!
於 2024 年 4 月住了 3 晚
Sharon 於 2024年5月2日的回應
Dear JessicaWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments team

8/10 不錯

Belinda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sharon 於 2024年4月28日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Manling

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We got a one bedroom for our stay. It was very spacious and well equipped. Despite being very close to the heart of the shopping and dining area, our room was very quiet. Con: the shower leaked and the water would flood the entire bathroom instead of being directly drained; we stayed for 4 nights and had no room service or towel change for the entire time.
於 2024 年 4 月住了 4 晚
Byron Bay Hotel and Apartments 於 2024年4月21日的回應
Dear ManlingWe very much appreciate your comments regarding your stay at the Byron Bay Hotel and Apartments.We are glad that you found the room to be spacious well equipped and quite considering we are so central in town. Our maintenance team will be looking into the shower issue.Apartments are serviced for a 5-night plus stay,we are happy to provide clean bath towels if required for shorter stays.Looking forward to welcoming you back soon. Regards,Byron Bay Hotel and Apartments team

8/10 不錯

Timothy (Applecross)

伴侶同遊
We enjoyed our stay. However, the room is badly designed. There is no adequate area for making coffee etc. It is on a shelf in a cupboard and there is no plug there for the kettle. It has to be boiled on the floor.
於 2024 年 4 月住了 3 晚
Sharon 於 2024年4月15日的回應
Dear TimothyThank you for taking the time to leave a review of your stay. We are sorry to hear you did enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

4/10 欠佳

Corinna

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
.
於 2024 年 4 月住了 2 晚
Sharon 於 2024年4月15日的回應
Dear CorinnaThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

8/10 不錯

Sandra

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Close to most things, we were going to the Blues Festival for 1 night, it was walking distance to the bus next to Aldi. The only thing was a suggestion to include that you don't offer breakfast in your information folder. There is some options close by which were awesome and to include information about if you leave before they open the office where to leave the tags...I put it under the office door inside.
於 2024 年 3 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年4月1日的回應
Hi SandraThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Byron Bay has many cafes just outside our front door these are listed in the compendium, We do have an early check out basket next to the reception doors.kind regards

6/10 一般

Catherine

讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 8 晚
Byron Bay Hotel and Apartments 於 2024年3月11日的回應
Dear CatherineThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Kurt

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Street noises
於 2024 年 3 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年3月11日的回應
Dear KurtThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Dallas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very attentive and thoughtful staff! Super convenient location, rooms are quiet but everything is perfectly walkable. Restaurants all around. AC in the rooms is so nice after a day at the beach.
於 2024 年 2 月住了 2 晚
BBHA Team 於 2024年2月28日的回應
Dear DallasWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments Team

6/10 一般

Jessica

伴侶同遊
讚好：整潔度
不滿：職員與服務
We were advised the lift was out of order before arriving however little to no help was offered to assist with our bags. The complex itself is very different to the photos online. It’s also extremely noisy - not so much from street noise but other guests. Any noise made in communal areas can clearly be heard from the rooms (we had a group of drunken women the night we stayed and I could clearly hear word for word what they were saying at 3am in the morning). I was also randomly charged $5 after we checked out but received no invoice. Nothing was used in the mini bar. The location is very central
於 2024 年 2 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年2月22日的回應
Hi JessicaThank you for your feedback! I apologize for the staff not assisting with bags , we will look further into the matter to make sure this doesn't happen again. We appreciate honest feedback so we can improve and be our best. We do have information on our welcome letter which is given to all guests with a contact number that can be called at anytime for any matter.The phone in the room will also be answered at anytime for assistance with noise in the hotel.We will contact you regarding the 5 charge.Kind regardsByron Bay Hotel and Apartments team

6/10 一般

Kerry

不滿：整潔度、職員與服務和住宿狀況
Unfortunately our room was not clean when we arrived. It had been cleaned but wasn’t clean. Things left in the fridge from previous stay. The bathroom door had a lot of dirty hand prints along the side of it. The first night I found a biscuit eaten by a mouse in the cupboard. I reported this to reception and they said it wouldn’t be a mouse. I had to insist they take the room number. The last night another biscuit was eaten by a mouse. Reception again weren’t too concerned about it. I will let my manager know was the comment
於 2024 年 2 月住了 4 晚
Byron Bay Hotel and Apartments 於 2024年2月5日的回應
Dear Kerry,We very much appreciate your comments regarding your stay at Byron Bay Hotel and ApartmentsWe were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Byron Bay Hotel and Apartments team

10/10 優異

Adrian

讚好：整潔度、職員與服務和住宿狀況
Very good aircons, location was perfect
於 2024 年 1 月住了 3 晚
Byron Bay Hotel and Apartments 於 2024年1月30日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Sean

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 1 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年1月30日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Yosuke

讚好：整潔度、職員與服務和住宿狀況
Crean
於 2024 年 1 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年1月30日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

2/10 很差

Sheridan

於 2024 年 1 月住了 1 晚
Sharon 於 2024年3月25日的回應
Dear SheridanThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

10/10 優異

Alex

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always love staying here. Easy access
於 2024 年 1 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年1月22日的回應
Dear AlexThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Cole

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay! Would come back
BBHA Team 於 2024年1月22日的回應
Dear CoeThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards, Byron Bay Hotel and Apartments team

8/10 不錯

Jane

於 2024 年 1 月住了 5 晚
Byron Bay Hotel and Apartments 於 2024年2月12日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Dale

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Byron Bay Hotel and Apartments 於 2024年1月15日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Susan

家人同遊
讚好：設施服務
Love this place firstly as it is a very roomy Apartment and it is in such a great position! Walking distance to all shops, restaurants, bars and the beach! I use to live in Byron so still has great energy.
於 2024 年 1 月住了 1 晚
Kalinda 於 2024年1月15日的回應
Thank you for taking the time to provide a review of your stay at Byron Bay Hotel & Apartments. We are pleased to note that you enjoyed not only your stay with us, but the accessibility to the lovely shops & businesses surrounding us in the heart of Byron Bay. kind regards Kalinda

8/10 不錯

Patricia

讚好：職員與服務
於 2024 年 1 月住了 6 晚
Byron Bay Hotel and Apartments 於 2024年1月15日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Ashraf

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年1月15日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regardsSharon

10/10 優異

Hugo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Byron Bay Hotel and Apartments 於 2024年1月15日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Kris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location
於 2024 年 1 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年1月15日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

HIROKI

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
nice hotel
於 2024 年 1 月住了 1 晚
Byron Bay Hotel and Apartments 於 2024年1月8日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

4/10 欠佳

真實旅客

讚好：客房舒適度
不滿：整潔度和職員與服務
For the cost of the room it was disappointing. It wasn’t the cleanest with hairs left in bathroom and bed, the room was spacious but very basic. It is in a great location however, noisy at night and first thing in the morning with bin men which I understand is out of their control.
於 2023 年 12 月住了 3 晚
Kalinda 於 2024年1月10日的回應
Dear Guest We very much appreciate your comments regarding your stay at Byron bay Hotel and Apartments. We are glad that you enjoyed our beautiful location but disappointed to hear that the room was dirty We will review your feedback with our House keeping teams. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Kalinda

10/10 優異

Bradley

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Byron Bay Hotel and Apartments 於 2024年2月12日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Matthew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Byron Bay Hotel and Apartments 於 2024年1月8日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Sharon

讚好：整潔度、職員與服務和住宿狀況
Great location
於 2023 年 12 月住了 2 晚
Sharon 於 2023年12月18日的回應
Dear SharonThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron BAy Hotel and Apartments.Regards,

10/10 優異

Rolf

於 2023 年 11 月住了 2 晚
BBHA Team 於 2023年12月18日的回應
Dear RolfThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at *propertyname*.Regards,

6/10 一般

Jacqueline

伴侶同遊
讚好：職員與服務
不滿：整潔度
overall our stay was fine and good for its intended purpose. However the cleaning was sub par and grime could be found all under the toilet rim etc. For $800 for 3 nights, you’d expect water to be complimentary, not $4.50 a bottle. Appliances were outdated, iron/board had burn marks, blowdryer was at least 15 years old. Apart from that, staff were lovely and we were given fresh towels daily, we were also allowed early check in.
於 2023 年 12 月住了 3 晚
BBHA Team 於 2023年12月13日的回應
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you to be .We will be providing our cleaners with more training and replace the ironing board cover and dryer. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

4/10 欠佳

Raynor

伴侶同遊
讚好：整潔度和職員與服務
Confusing parking, no trolleys, difficult to find room. Lack of room lights, bed poor, little fridge, no bottle opener had to go and request one from office. Would'nt stay there again.
於 2023 年 11 月住了 1 晚
BBHA Team 於 2023年11月24日的回應
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed you found the car park to be confusing. There is a luggage trolley located in the corridor outside of reception. We apologise for the room missing the bottle opener, we will be discussing this with our Housekeeping team.Our King rooms are our hotel-style rooms, we would suggest booking one of our apartments for a larger fridge and more facilities.Thank you again for leaving feedback, we are disappointed not all aspects of your stay met expectation; however, we appreciate the time taken to provide honest feedback as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 優異

Irena

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
everything was perfect
於 2023 年 11 月住了 1 晚
Byron Bay Hotel and Apartments 於 2023年11月21日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Kayla

於 2023 年 11 月住了 3 晚
Mariella 於 2023年12月5日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards Mariella

6/10 一般

Brianna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Dogs barking late at night with very loud banging noises as well.
於 2023 年 10 月住了 2 晚
Byron Bay Hotel and Apartments 於 2023年11月2日的回應
Thank you for taking the time to leave feedback based on your recent stay with us.We are a pet friendly hotel and do experience some noise from pets. We do provide a security number to all of our guests for noise complaints. We are disappointed aspects of your stay did not meet expectation.Kind regards, Byron Bay Hotel and Apartments Team

10/10 優異

Cameron

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We were situated away from the main road and found the stay very quiet. You can’t beat the location and parking is easy.
於 2023 年 10 月住了 5 晚
Saha 於 2023年11月1日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards, Byron Bay Hotel and Apartments team

10/10 優異

zdenka

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything thing was in walking distance so great
於 2023 年 9 月住了 2 晚
BBHA Team 於 2023年10月24日的回應
Thank you for taking the time to leave a positive review of your recent stay with us!We are pleased you enjoyed our location and hope we will be welcoming you again soon.Kind regards, Byron Bay Hotel and Apartments Team

10/10 優異

Trent

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2023 年 10 月住了 1 晚
Byron Bay Hotel and Apartments 於 2023年10月20日的回應
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments.We hope we will be welcoming you again soon!Kind regards, Byron Bay Hotel and Apartments Team

8/10 不錯

Angela

於 2023 年 2 月住了 3 晚
Byron Bay Hotel and Apartments 於 2023年11月6日的回應
Thank you for staying at Byron Bay Hotel and Apartments ,we appreciate your time on leaving us great feedback and are please to hear you had a great stay.We hope to see you again.

10/10 優異

Carmen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ótimo hotel,bem localizado e com excelente atendimento.Quarto e banheiro muito bons!
於 2023 年 10 月住了 1 晚
Byron Bay Hotel and Apartments 於 2023年10月12日的回應
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments, and we hope we will be welcoming you again!Kind regards, Byron Bay Hotel and Apartments Team

8/10 不錯

Agnesa

於 2023 年 9 月住了 3 晚
Saha 於 2023年11月1日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Kind regards, Byron Bay Hotel and Apartments team

4/10 欠佳

katrina

家人同遊
不滿：整潔度和客房舒適度
Very disappointed
Very disappointed was very loud music banging doors and a view from balcony of the stairway. For the price I paid for a deluxe 2 bedroom unit there was nothing to look at when I expected a pool lookout at least. The bed was very uncomfortable the shower leaked and won’t be staying again.
於 2023 年 9 月住了 1 晚
Byron Bay Hotel and Apartments 於 2023年10月3日的回應
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed aspects of your stay did not meet expectation. Due to our location being central in Byron Bay, some of our rooms do experience noise from the night life in Byron Bay.Our 2 Bedroom Deluxe Apartments feature 2x balconies, one connecting to the 2 bedrooms overlooking Byron Street, the 2nd balcony connected to the living area faces internally to the hotel.Our One Bedroom Deluxe Apartments have a view overlooking the pool.Our maintenance team will be looking into the shower issue in your room as this is not our typical standard.We are disappointed you found the bed to be uncomfortable also, and our management will look into ordering new mattresses.Thank you again for taking the time to leave feedback, we appreciate the honest feedback given by our guests as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 優異

Alexander

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to stay. Close to all the main areas. Super clean and really comfy beds!
於 2023 年 9 月住了 4 晚
Byron Bay Hotel and Apartments 於 2023年9月28日的回應
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are pleased you enjoyed our location, and found the room to be clean and the beds comfortable!We hope we will be welcoming you again!Kind regards, Byron Bay Hotel and Apartments Team

10/10 優異

Hui

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Byron Bay Hotel and Apartments 於 2023年9月21日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Brian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Byron Bay Hotel and Apartments 於 2023年9月18日的回應
Hi BrianThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 不錯

Charles

於 2023 年 9 月住了 1 晚
Byron Bay Hotel and Apartments 於 2023年10月7日的回應
Thank you for your positive rating!Kind regards, Byron Bay Hotel and Apartments

6/10 一般

Elizabeth

讚好：整潔度
不滿：職員與服務
於 2023 年 9 月住了 2 晚
BBHA Team 於 2023年9月11日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 優異

Justin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
BBHA Team 於 2023年9月8日的回應
Thank you for leaving a positive rating!We are pleased you enjoyed your stay with us and hope we will be welcoming you again.Kind regards, Byron Bay Hotel and Apartments Team