I booked a room with 2 queen beds and was given a room with 2 full size beds. Beds were uncomfortable, you could feel the springs. I didn't have a great experience the first time, and this wasn't much better.
Amanda
於 2024 年 5 月住了 1 晚
6/10 一般
Amanda
2024年5月6日
讚好:整潔度和職員與服務
I needed a downstairs, non smoking room due disabilities. I was told I booked a king bed and could not switch to a 2 queen bed room. So I had an upstairs, smoking room. May stay there again (it's not my usual hotel there) but if I do, I will make sure my room is non smoking downstairs before booking. My lungs are on fire, as are my back and my feet, from walking up and down the stairs. I am pretty much incapacitated today and will have to go to the doctor tomorrow. There was also a lack of handicapped parking spots near the stairs. This is not ADA compliant, as my disabilities were NOT accommodated, all due to the type of room I book and their refusal to change it to a different type room. When I booked it didn't say the kind bed room was upstairs.