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馬爾貝利套房商務酒店的評價

3.5 out of 5
馬爾貝利套房商務酒店
Florentino Drive, Beside Robinson Mall, Cagayan de Oro, Northern Mindanao

評價

8.0

很好

10 分評分，優異；360 則評價中有 106 則" "
8 分評分，不錯；360 則評價中有 158 則" "
6 分評分，一般；360 則評價中有 67 則" "
4 分評分，欠佳；360 則評價中有 18 則" "
2 分評分，很差；360 則評價中有 11 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
there is weak wifi and shower.but super good and friendly service. it is very convient to have a spa .

10/10 優異

Reah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay
於 2024 年 3 月住了 3 晚
GIL 於 2024年4月9日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

marilyn

伴侶同遊
讚好：整潔度和設施服務
Front desk agent not friendly upon check in. She just gave me the key and didn't tell me where im going same person upon check out didn't even ask me how's my stay poor service of her
於 2024 年 3 月住了 3 晚
GIL 於 2024年4月9日的回應
Thank you for your comments. I apologize for the problems that you encountered during your stay. I will discuss this to the management and learn more about how to improve our property and service for you and our other guests in the near future.

8/10 不錯

Gregory

於 2024 年 3 月住了 1 晚
GIL 於 2024年4月9日的回應
Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Mohamed (Ralleigh)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The please waste good 20 years a go but it needs some refurbishment it is in center of town and walking distance from every thing. We were in town to visit with family and we stayed for a week. I will not recommend it for more than one or two days of you are in town for business. The gym is out of order and the pool is useless and they charge an entry fee for the pool. Breakfast is nothing to write about very limited options and you should be early before it is gone. I'm sorry to say I will not be coming back.
於 2024 年 2 月住了 8 晚
GIL 於 2024年4月9日的回應
Thank you for your comments. I apologize for the problems that you encountered during your stay. I will discuss this to the management and learn more about how to improve our property and service for you and our other guests in the near future.

4/10 欠佳

Russell (Cleveland)

於 2024 年 1 月住了 2 晚
GIL 於 2024年4月9日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Mary Ann

於 2023 年 12 月住了 1 晚
Francis 於 2024年2月4日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Francis 於 2024年2月4日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 優異

john

親子同遊
讚好：設施服務
The staff and security officers are the best!! The restaurant has a poor selection and quality of food.
於 2023 年 12 月住了 1 晚
Francis 於 2024年2月4日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Brett

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Francis 於 2024年2月4日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 優異

john

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The absolute best service of any hotel!!
於 2023 年 12 月住了 2 晚
Francis 於 2024年2月4日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Henry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Free bfast buffet
於 2023 年 11 月住了 4 晚

6/10 一般

graham

讚好：整潔度、住宿狀況和客房舒適度
Ok stay
Check in good porter excellent , room fine but pillow to big for my wife and no spare in room . Drainage pipes in wall and a tap had been left on above our room so couldn’t sleep then at 2am reported and tap turned off after 25 more minutes plus they moved us at 2.40am . Great location for the shopping malls and immigration offices . Really wanted a better room but none available on hotels. Com website . Hotel has indoor pool but didn’t realize
於 2023 年 11 月住了 2 晚
GIL 於 2023年11月27日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

Scott

讚好：整潔度、設施服務和住宿狀況
The staff was super nice and helpful and walking distance to the malls
於 2023 年 10 月住了 10 晚
Gil 於 2023年11月6日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 優異

Leonor

於 2023 年 10 月住了 2 晚
Gil 於 2023年11月3日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Aaron

於 2023 年 10 月住了 2 晚
GIL 於 2023年11月27日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Douglas

讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed here lots of times over the years and it is like a home from home and everyone makes me feel very welcome. The room is good as is the location. The choice of food in the Rosso restaurant is not so good following lockdown so I found somewhere nearby to eat in the evenings. I feel very safe there
於 2023 年 10 月住了 6 晚
Eve 於 2023年10月31日的回應
thank you for staying with us.

10/10 優異

Earl S L

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Reasonable rate and accessible
Reasonable room rate and right by Limketkai center where you can easily get cab rides, good food, and other items from the nearby mall
於 2023 年 10 月住了 3 晚
Gil 於 2023年10月25日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

10/10 優異

Hideshi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
May 於 2023年10月2日的回應
Thanks for staying with us. We appreciate your feedback

6/10 一般

Cela Magdalen

商務旅客
Breakfast buffet spread needs to be improved . But location is perfect with nearby dining and shopping options .
於 2023 年 9 月住了 2 晚
May 於 2023年10月2日的回應
Thank you for your feedback. We will be addressing your concerns.

6/10 一般

Camilo

讚好：職員與服務
不滿：住宿狀況
於 2023 年 9 月住了 1 晚
GIL 於 2023年9月9日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Janice

商務旅客, 多人同遊
讚好：設施服務
All the staffs are very accommodating and courteous
於 2023 年 9 月住了 1 晚
Gil 於 2023年9月9日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Colin

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 8 月住了 1 晚
Gil 於 2023年8月28日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Ib skovsende

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hotel bad wi-fi
well al very good but he Wi-Fi sucks you have to login up to 10 times in 2 hours in the evening will be back next time we go CDO.
於 2023 年 7 月住了 12 晚
GIL 於 2023年8月13日的回應
Thank you for your feedback. We will be addressing your concerns.

8/10 不錯

Alex

於 2023 年 7 月住了 1 晚
GIL 於 2023年8月13日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Cheryelyn

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Convenient
於 2023 年 7 月住了 1 晚
Eve 於 2023年7月14日的回應
thank you for staying with us.

10/10 優異

Michael Angelo

於 2023 年 7 月住了 3 晚
Eve 於 2023年7月11日的回應
thank you for staying with us.It is our pleasure to serve you.

10/10 優異

Joan

於 2023 年 7 月住了 1 晚
Eve 於 2023年7月11日的回應
thank you for staying with us.It is our great pleasure to serve you.

10/10 優異

Robert

於 2023 年 6 月住了 1 晚
Eve 於 2023年6月21日的回應
thank you for staying with us.looking forward to seeing you again.

6/10 一般

Joseph

於 2023 年 2 月住了 4 晚
Eve 於 2023年5月31日的回應
thank you for staying with us.

8/10 不錯

Johnny

於 2023 年 5 月住了 2 晚
Eve 於 2023年5月31日的回應
thank you for staying with us.

10/10 優異

Henry

家人同遊
Clean and comfortable
於 2023 年 5 月住了 3 晚
Eve 於 2023年5月31日的回應
thank you for staying with us.

8/10 不錯

Werner

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
eve 於 2023年5月24日的回應
thank you for staying with us.

6/10 一般

Hajime

讚好：整潔度和職員與服務
不滿：住宿狀況
バスタブは見かけだおし
部屋にバスタブはあるが、底の栓がないために湯を溜めて利用できない。
於 2023 年 4 月住了 2 晚
Eve 於 2023年5月24日的回應
thank you for staying with us.Sorry for the inconvenience.i will address this to our HK dept.thank you

8/10 不錯

Douglas

讚好：整潔度、職員與服務和住宿狀況
Stayed before and very convenient. Knew what to expect Slightly struggling after lock down and one evening all the restaurants closed at 9.30 pm so unable to get any food . That was a surprise and a little incovenient
於 2023 年 4 月住了 6 晚
Eve 於 2023年5月24日的回應
My apology for the inconvenience.After pandemic Rosso Resto is until 10 pm only.thank you for staying with us.

8/10 不錯

Santos

讚好：整潔度和職員與服務
不滿：設施服務
The staff were very helpful, respectful, and always smiling. They even packed fo me the 2 marang fruits i was to bring back to Manila. Thank you staff! However, I was very disappointed when I had to make a deposit of P150 to get a second card key. I traveled from Dipolog to CDO, stayed in 7 hotels before CDO, and Malberry Suites was the only hotel with such horrible policy. I was occupying a 3-pax room, how could we get along with just 1 card key? Also, this was the only hotel without bidet in the restroom- please install one.
於 2023 年 3 月住了 2 晚

6/10 一般

Kenjie

讚好：整潔度
不滿：職員與服務
Staff could be friendlier as some are just kinda rude, also please install a bidet as that should be a staple in the bathroom and also fix the bath tab as there was no stopper.
Eve 於 2023年5月24日的回應
Thank you for staying with us.My apology for the inconvenience we have caused you.We will address this to HK dept.

10/10 優異

Alanna Michelle

於 2023 年 2 月住了 2 晚
Eve 於 2023年2月24日的回應
thank you for staying with us.We are happy to serve you.

8/10 不錯

Robert

於 2023 年 2 月住了 1 晚
eve 於 2023年2月11日的回應
thank you for staying with us

10/10 優異

Sittienor

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Eve 於 2023年2月11日的回應
thank you for staying with us.

6/10 一般

Brenda

家人同遊
No comment
Eve 於 2023年2月11日的回應
thank you for staying with us

8/10 不錯

Max

於 2023 年 1 月住了 1 晚
Eve 於 2023年2月11日的回應
thank you for staying with us.we are happy to serve you.

8/10 不錯

Christopher

讚好：整潔度、職員與服務和住宿狀況
This is nicer hotel in CDO if you’re American you should be comfortable I travel a lot and stayed a week at different hotel locally I wouldn’t recommend the other place but this one is fine for family or business it has a restaurant, bar and cafe nothing extravagant but decent and acceptable by western standards

10/10 優異

Asuncion

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 9 月住了 3 晚
Eve 於 2023年2月11日的回應
thank you for staying with us .

10/10 優異

Martin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value
This is my go-to hotel in Cagayan de Oro. Within walking distance of 4 malls and many restaurants (and in my case my in-laws as well) so it is perfect for me and my wife. staff is friendly and accommodating. Breakfast is quite good and they are bringing back the buffet. Parts of the hotel still under renovation. I think it's a great value.
於 2022 年 7 月住了 5 晚
GM 於 2022年8月3日的回應
Thank you for choosing Mallberry. It is our pleasure to serve you Sir.

8/10 不錯

Hazel Ann

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 2 晚
eve 於 2022年7月30日的回應
thank you for staying with us.

8/10 不錯

Leila

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I like the location of the hotel to shopping center and restaurant. I am not a fan of additional bed costs plus additional breakfast cost. When you booked for the rooms, breakfast was included yet when you pay for additional person, breakfast should also be included in the deal, but no…you also have to pay for breakfast. It also took a long time for the clerks to checked me in and book the additional room.
於 2022 年 6 月住了 1 晚

6/10 一般

Roy Amog

讚好：整潔度和客房舒適度
Okay
I stayed in this hotel few times already. I like it because it's close to shopping centers and restaurants. The only thing that I'm not happy about is the check out process. It always take longer time. I hope this will be improved in the future.
於 2022 年 5 月住了 1 晚
GM 於 2022年8月3日的回應
Mabuhay ! Sir Roy,my apology for the inconvenience. Thank you for staying with us.

6/10 一般

patrick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sad the hotel was lacking
The hotel was good air-conditioning was working The Internet not that good and I was sad that the pool was not open considering that Hotel was fully booked and we were all showing our vaccination passes. Wasn’t happy with the breakfast either to be honest
於 2022 年 6 月住了 1 晚
GM 於 2022年7月30日的回應
Thank you for staying with us. Our apology for the inconvenience.

6/10 一般

真實旅客

商務旅客
讚好：職員與服務和客房舒適度
不滿：整潔度
Service is great but room is not so clean. I can smell something inside the room. When we arrived one of the cups still had traces of coffee inside. And when i left something when i checked out noone called me about it, i had to go back after a few hrs and ask about it at the front desk. i realized housekeeping didnt inform frontdesk about whats left behind when someone checks out. I do like the fact thats theres a nice spa in the hotel and its just right across a mall.
於 2022 年 6 月住了 2 晚
GM 於 2022年7月30日的回應
Thank you for staying with us. Our apology for the inconvenience. We valued your feedback to improve our services.