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薩雷意精品酒店的評價

4 out of 5
薩雷意精品酒店
95 Williams Esplanade, Palm Cove, QLD

評價

8.2

很好

10 分評分，優異；448 則評價中有 167 則" "
8 分評分，不錯；448 則評價中有 175 則" "
6 分評分，一般；448 則評價中有 66 則" "
4 分評分，欠佳；448 則評價中有 31 則" "
2 分評分，很差；448 則評價中有 9 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.2/10 

設施服務

7.6/10 

住宿狀況

5.8/10 

環保程度

評價

4/10 欠佳

Darryl

No TV reception in first room so had to shift rooms. Second room TV on strange angle facing to ceiling. Suggest wall mount.
於 2022 年 9 月住了 1 晚

6/10 一般

Claire

於 2022 年 1 月住了 3 晚

10/10 優異

Jasmin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Fantastic customer service
於 2022 年 7 月住了 1 晚

6/10 一般

Jo

伴侶同遊
不滿：職員與服務和住宿狀況
A bit old and needs uplift
於 2022 年 7 月住了 1 晚

8/10 不錯

Ronald

伴侶同遊
讚好：整潔度和職員與服務
Unit was clean and had what we needed. But outside needed cleaning up.
於 2022 年 7 月住了 1 晚

8/10 不錯

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 1 晚

6/10 一般

Paul

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Didn't answer the phone during the day
於 2022 年 6 月住了 3 晚

10/10 優異

Andrew

於 2022 年 6 月住了 1 晚

10/10 優異

Philip (Tennyson)

於 2022 年 6 月住了 2 晚

4/10 欠佳

Jenny

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Location great. Beds comfy. On arrival no advice on room eg milk in fridge. Empty water bottle in fridge. No bin in toilets. No water tumblers. Rooms very plain no lounge chair in room. Mo compendium for information. Room does not look 4 starand very unlike websire photos. Pool was clean but all deserted no shade or shelter around pool. Undergoing renovations to one area which should be divulged on booking. No on sight restaurant as advertised. Total waste of money for the amiunt i paid.
於 2022 年 4 月住了 3 晚

6/10 一般

Corrie

於 2022 年 3 月住了 2 晚

8/10 不錯

David (Kanimbla)

伴侶同遊
讚好：整潔度和住宿狀況
It is a clean room with a comfortable bed and a hotel with good coffee cups and in the middle of Palm Cove.
於 2022 年 3 月住了 1 晚

4/10 欠佳

Trudy

商務旅客
讚好：職員與服務和設施服務
不滿：住宿狀況
great location great staff grear food at the Underground. It will be good when the renos are finished
於 2022 年 3 月住了 1 晚

6/10 一般

Louise

家人同遊
讚好：整潔度
不滿：職員與服務
Great location on the beach front. Didn’t see any staff, got our key from a lock-box.
於 2022 年 2 月住了 1 晚

4/10 欠佳

Gregory

商務旅客
不滿：整潔度、設施服務和住宿狀況
More cheap, than Boutique! Abandoned reception and restaurant gave a twilight zone feel. No blanket, dirty cups. No extra pillows. With an outdoor area ripe for a warm tv makeover series.
於 2022 年 2 月住了 3 晚

8/10 不錯

Coral

讚好：整潔度、職員與服務和住宿狀況
Friendly staff. Very clean room, good value.
於 2022 年 2 月住了 1 晚

6/10 一般

Alia

讚好：整潔度
Location is excellent. Room was more dated than the photos depicted.
於 2022 年 2 月住了 2 晚

4/10 欠佳

Kerrie

家人同遊
讚好：整潔度和職員與服務
Stay was good except did not get room that was booked
於 2022 年 1 月住了 1 晚

4/10 欠佳

Annie

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very unfair and a little sneaky when booking I booked two beds as I was staying with my 25 yr old son but when I got there she charged me an extra $40 to make up the extra bed. Very disappointed ☹️
於 2022 年 1 月住了 1 晚

10/10 優異

Lewis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice clean room..... N the young lady that works there made the stay very pleasant!! She deserves a payrise!!
於 2021 年 11 月住了 4 晚

4/10 欠佳

Robert

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Positives - Great location and king bed was comfy. Negatives - Reception was unattended for over 20mins. Phone calls were not answered, had to search for the only person working, and they were servicing a room. Smelly room, very tired, needs a major facelift.
於 2021 年 10 月住了 1 晚

6/10 一般

Judy

家人同遊
Lovely location but slightly let go.
於 2021 年 9 月住了 4 晚

6/10 一般

Grant

伴侶同遊
不滿：職員與服務和住宿狀況
Disappointing return to this hotel. We remember many years ago that it was excellent but now it is very tired and needs a major refurbishment. It is obviously being run on a shoestring and it shows. Shame as it is in a prominent position and worthy of being returned to its former high standard.
於 2021 年 8 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
I love this property! It’s in an excellent location, right in the middle of Williams Esplanade. The rooms I’ve stayed in are very spacious and have everything you need – crockery, microwave, fridge, coffee/tea…and more. The staff were friendly, and always super helpful and accommodating. Sure there’s a few things that may need to be upgraded, but considering the last year and a half we’ve had, it’s more than understandable. The pool on the roof is a real treat. It’s a great place to catch the last of the day’s sun, with a gorgeous view, and more often than not I had it to myself. Bliss. My room was on the ground floor off the lobby, and I left the courtyard door open to sleep to the sound of the ocean. Palm Cove is a little treasure of a place and Sarayi is a great find and value for money (especially outside peak months July-August)
於 2019 年 10 月住了 2 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Everything was tired and needed repair. The wifi was down on both days of our stay.
於 2021 年 7 月住了 2 晚

2/10 很差

真實旅客

不滿：職員與服務和設施服務
Room was not ready at 4pm!
於 2021 年 7 月住了 1 晚
Sarayi 於 2021年7月13日的回應
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2/10 很差

真實旅客

於 2021 年 6 月住了 2 晚
Sarayi 於 2021年7月13日的回應
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

6/10 一般

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Like other reviews we found the accommodation basic. Apparently this is what you get for $200 a night at Palm Cove. Now we know we need to pay more for well maintained and properly cleaned accommodation. If you just want a bed and basic NO FRILLS then that is OK, but for this business to claim they are 4.5 stars is false advertising.
於 2021 年 6 月住了 3 晚
Sarayi 於 2021年7月3日的回應
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2/10 很差

真實旅客

伴侶同遊
不滿：設施服務和住宿狀況
Aircon faulty. Generally run down property. Cheap bedding.
於 2021 年 6 月住了 1 晚
Sarayi 於 2021年6月29日的回應
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
A unique place and close to the beach.
於 2021 年 5 月住了 1 晚
Sarayi 於 2021年6月6日的回應
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Walking distance to all the cafes & restaurants. Clean apartment. Not many car parks at actual property so finding one close by was challanging.
於 2021 年 5 月住了 1 晚
Sue 於 2021年5月26日的回應
Thank you for taking the time to give us feedback. We are so pleased you enjoyed your stay and hope to see you again the next time you visit Palm Cove

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務
The hotel was in a great location right opposite the beach and central to restaurant's, shops etc. It was a little tired and run down and in need of some TLC. The staff were friendly and helpful but I think quite new so still learning the ropes. We were lucly to get the last on site car park so you can't guarantee availability.
於 2021 年 5 月住了 1 晚
Sue 於 2021年5月26日的回應
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 不錯

ANNETTE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
In the bathroom the hot water tap was leaking.
於 2021 年 4 月住了 2 晚
Sue 於 2021年5月26日的回應
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Tv reception wasn't great and needs most channels
於 2021 年 4 月住了 1 晚
Sarayi 於 2021年6月6日的回應
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tv channels too limited otherwise all was good
於 2021 年 4 月住了 1 晚
Sarayi 於 2021年6月6日的回應
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

6/10 一般

真實旅客

家人同遊
讚好：整潔度
不滿：住宿狀況
Maintenance was lacking.
於 2021 年 4 月住了 3 晚
Sarayi 於 2021年6月6日的回應
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

6/10 一般

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
No real view, given ground floor room .
於 2021 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚

8/10 不錯

Yuri

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
We found the hotel to be a bit shabby. Great location no doubt but disappointing.
於 2020 年 7 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度
Hi had made a booking on wotif and it was meant to have two double beds in the room and on the day got a call from the hotel saying there was just a fold out couch in the room with one double bed and expected up to pay extra $50 on what the price was on wotif.com to get two separate rooms we did that because it was a suprise and i didnt want to tell the other parties it was extra money so i just paid. To not make a fuss. Could of got a family room somewhere else cheaper and nicer. Feature was location and roof top pool but spa did not work.
於 2020 年 3 月住了 1 晚
Jessica 於 2020年3月31日的回應
Hi, thank you for your feedback. We've looked into your comments and checked the information on Wotif. The room you booked is a 1 bedroom studio and the room details on Wotif.com clearly state the following bed configuration: 1 King Bed and 1 Double Sofa Bed or 2 Twin Beds and 1 Double Sofa Bed. When we noticed you made a reservation for 4 adults, we called you to see if you were interested in booking 2 rooms instead, offering you a discounted rate, which you accepted. We're sorry if you thought the information on the website wasn't clear enough and we still hope you enjoyed your time in Palm Cove.

4/10 欠佳

真實旅客

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unfortunately the reception desk in both the morning and the afternoon, when I returned, were unmanned with no details on who to contact for check in. Front of building looked like it hadn't been used for years, with empty spaces and discarded chairs etc.,Other International Visitors were quite distressed as they had been waiting a long time and could not phone for assistance but after 30 minutes, even asked at the restaurant at the front but they couldn't help us, we found a number and got a company down south who advised where the keys were. Room was ok but very hot as did not look like it had been opened up in a while. Half a jug of cold water, probably stagnant in the fridge, and gecko dropping over the room. The front of the roof top pool area was quite a shock with a discarded old rusty fridge, a door hanging off its hinges and opened old cupboards, oh and a Xmas tree under the rotten old stair area. Not like in the picture on the website. It looked like a deserted old hotel from a film! I was assured by the company down south that the reception would be manned in the morning for check out - it wasn't. Deserted again. I left my keys in a crack in the reception with a note to ring me to discuss my deserted stay - still waiting for a call back. The restaurant outside told me it is quiet season but I expected to see at least one member of staff during my stay. I appreciate renovations are necessary but it looked like things had been abandoned in the upstairs
於 2020 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Waited until 2pm to check in, but did not realise it was not manned ..but all worked out ok..
於 2020 年 2 月住了 1 晚
Kaela 於 2020年3月5日的回應
Thank You for staying with us at Sarayi Hotel, We are currently open from 9am until 12pm whilst it is question season.

6/10 一般

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚
Kaela 於 2020年2月2日的回應
Thanks for your feedback :)

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Kaela 於 2020年1月23日的回應
Thanks for your feedback (:

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
So central to the beach and restaurants. Very clean and amazing staff
於 2019 年 12 月住了 1 晚
Kaela 於 2020年1月23日的回應
Thanks for your feedback! (:

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Best priced rooms close to beach. Friendly service
於 2019 年 12 月住了 1 晚
Kaela 於 2020年2月1日的回應
Thank you for your feedback

10/10 優異

Roger

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Kaela 於 2020年1月23日的回應
Thanks for your feedback! :)

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Beautiful ocean views, close to restaurants, cafes and beach, very convenient and very quiet here at the moment. Only stayed one night. The apartment needs refurbishment. No aged access only stairs. Limited free off street parking.
於 2019 年 12 月住了 1 晚
Kaela 於 2020年1月23日的回應
Thanks for your feedback! It's definitely a good spot close to everything in palm cove :) We are about to start renovating to make Sarayi Hotel bigger and better . with the stairs yes it's very sad we don't have an elevator for the elderly to get up stairs.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度和設施服務
Fantastic location with limited parking available behind. Room was dated but clean and suited a couple just wanting a bed for the evening. Great coffee served at the coffee shop in front.
於 2019 年 11 月住了 1 晚
Kaela 於 2020年1月23日的回應
Thanks for your feedback