Lloret de Mar Cala Gran Hotels

"Great place really close to the beach and shops, the hostel had amenities like hairdryer and shampoo etc… Something to keep in mind they don’t do housekeeping unless you stay for more than 4 days. Other than that everything is clean and nice good for a small girl holiday."

"Wonderful house, the pictures don’t do it justice. Fabulous hosts, very friendly, welcoming & helpful. Can’t recommend this place enough. Thank you for a fantastic visit. "

"Kids loved the slides and mini golf.was a very relaxing holiday.Reception staff where all lovely."

"We had an amazing stay - the views are simply stunning and we spent many hours enjoying the pool and the beautiful outside space. Anne is lovely and super helpful and was on hand for anything we needed. Lots of lovely beaches, walks and pretty towns nearby to visit and enjoy. Thank you Anne! "

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."