房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板、免費嬰兒床
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凱富酒店的評價

2.5 out of 5
凱富酒店
2327 Southgate Pkwy, Cambridge, OH

評價

8.4

很好

10 分評分，優異；312 則評價中有 165 則" "
8 分評分，不錯；312 則評價中有 86 則" "
6 分評分，一般；312 則評價中有 27 則" "
4 分評分，欠佳；312 則評價中有 17 則" "
2 分評分，很差；312 則評價中有 17 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

7.4/10 

設施服務

8.4/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

Brandy

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Very dated building, breakfast was poor but there is a Cracker Barrel next door. No pool or hot in as shown in the amenities.
於 2024 年 5 月住了 1 晚

6/10 一般

Evan

不滿：職員與服務
When we arrived a 3:00 check-in, we were told that the internet was down. I was checking into the hotel because I am traveling and am having a medical emergency. I am in severe pain. We had to wait in the lobby, while I was in pain and sick to my stomach for an hour and a half. We did eventually get into a room. It was just not a good situation.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
Greetings, We apologize that you had to wait so long to check in! We hope that you will come back and give us another chance to impress you! Best Regards, Team Comfort Cambridge

8/10 不錯

Adam

讚好：整潔度和職員與服務
The pool was down but could go next one over n use it
於 2024 年 3 月住了 1 晚
GM 於 2024年3月21日的回應
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 很差

Justin

於 2024 年 3 月住了 1 晚
GM 於 2024年3月29日的回應
Greetings, Thank you for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

10/10 優異

Shelby

讚好：整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 2 月住了 1 晚
GM 於 2024年2月26日的回應
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 優異

Sue

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年2月12日的回應
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 很差

Aime

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Never again. When I walked in another guest was doing alot of complaining, and I laughed it off but we should of left. The pool and ALL the ice makers were out of order. The first floor smelled like sewage once you walked to the elevator. Room was NOT clean, and needed to be updated or basically just cleaned. Thank god we had our sleeping bags. Breakfast was a joke, barely any food and the eggs gave ALL FOUR OF US food poisoning right in the middle of vacation. We passed through for the night- but this is a hard no. Do not stay.
GM 於 2024年1月17日的回應
Greetings Aime,Thank you also for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

6/10 一般

Richard

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月11日的回應
Thank you for choosing to stay at the Comfort Inn. Greetings Richard,Thank you also for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

8/10 不錯

Bobbi

讚好：整潔度、職員與服務和客房舒適度
The hotel is dated but good for an overnight stay. A bit overpriced for the amenities
於 2023 年 12 月住了 1 晚
GM 於 2024年1月11日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 優異

Michael

於 2023 年 12 月住了 1 晚
GM 於 2024年1月11日的回應
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 優異

Tammy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay.
Easily accessible, shops and restaurants nearby, clean spacious room, hot tub was an added bonus, adequate breakfast, if kept filled ie...only one sausage patty, no waffle mix, no danish or muffins and coffee was only lukewarm and/or cold.
於 2023 年 12 月住了 2 晚
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that breakfast was not as abundant as it should've been! We will be sure to go over this with the staff to ensure it doesn't happen again! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 不錯

Jim

家人同遊
讚好：整潔度和職員與服務
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 很差

Tasha

家人同遊
不滿：整潔度、設施服務和住宿狀況
I was extremely disappointed in the hotel . The pool and hot tub are down for renovation. This was not told to us and was a huge part of why we choose the hotel. The guy at the front desk tried to make it better upgraded our room to one with a jacuzzi tub. The jacuzzi tub was discussting the jets blew out gunk which smelled like sewage. The elevator was awful sounded like it was going to break down. The glass mirrors in the room were awful not cleaned. I will never book through a 3 party again! I wanted my money back and was unable to get it due to booking through 3rd party.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月14日的回應
Greetings,We apologize that we failed to meet your expectations! We are under new management and working hard to resolve the issues at hand! We hope that you will come back and give us another chance to impress you! Best Regards, Bobbi

8/10 不錯

Jill E

於 2023 年 12 月住了 1 晚
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 不錯

Steven

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Was a good overnight stop for the price!
於 2023 年 11 月住了 1 晚
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

4/10 欠佳

Colleen

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Many things needed repair. First room taped together tv. Upgraded us with spa room. Spa did not work.orange juice machine leaking all over floor.breakfast had few items. Honestly would like money back.I’ve machine on first floor. I’ve mVhine on second floor hardly working. Elevator made weird noise prolly needs maintenance.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月28日的回應
Greetings Colleen, Thank you for choosing to stay at the Comfort Inn. Thank you also for taking the time to complete a review. We apologize that we failed to impress you and appreciate you bringing these items to our attention. Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

8/10 不錯

john

伴侶同遊
讚好：整潔度和職員與服務
Friendly staff. Clean room. Several items out of order…laundry, ice machines, pool, lobby restroom. Room heater temp control irratic. Coffee cold, juice diluted, eggs tepid, crowded eating area. We would stay there again.
於 2023 年 11 月住了 1 晚
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that there were issues with items being out of order! We are under new management and have a fantastic new Maintenance Engineer who has been able to get everything back in working order! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 優異

Antoinette

讚好：整潔度、職員與服務和住宿狀況
Very friendly staff. Key card system not working but not a big deal for us.
於 2023 年 10 月住了 1 晚
GM 於 2023年12月14日的回應
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that there were issues with the key system during your stay, but are happy to hear your stay wasn't affected by it! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 優異

Teresa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

4/10 欠佳

Kelli

讚好：職員與服務
Double booked, but good service.
We were called 35 minutes before our scheduled check-in and told they were double booked with our reservation being cancelled. They arranged another room for us at a rival hotel in town which was wonderful so I'm rating the service spectacular.
於 2023 年 10 月住了 1 晚

2/10 很差

Craig

不滿：整潔度、職員與服務、設施服務和住宿狀況
We booked this property at least 1-2 weeks ago. We had an outing in a other town close by and Cambridge came up as a place to stay. We drove into the parking lot at about 7 pm to check in and there was approximately 8 vehicles in the front parking lot. The parking lot and the maintenance of the outside kind of told me what the inside might be like, unkept. We walked in and there was a strong stale smell in the lobby, very musty. The ceiling tiles were missing and the floors were dirty, and this was just in the lobby. We turned to the checkin counter and there was no one waiting there to greet us, which is a first for me. Every hotel I’ve stayed at EVER has had someone there. There was a bell there so myself and my husband began ringing it, about 10 mins later a gentleman and lady came down the hall carrying towels. The gentleman came around to the counter, never said hello never said sorry for your wait, just said ‘do you have a reservation?’ And my husband said yes. He then told us that they were overbooked and he tried calling like 20 people because of overbooking so he didn’t have a room for us. The whole situation was horrible to have to find another hotel that late in the evening, but I’m kind of glad it didn’t work out because I believe the hotel rooms would have been as unsatisfactory as the parking lot, lobby, and hotel service. So just wanted others to know about this experience to help any decisions.

2/10 很差

Jennifer

於 2023 年 10 月住了 1 晚

2/10 很差

Rocyy

家人同遊
I traveled 5 hours from Virginia with wife, aunt and uncle to The Paul Bunyan Show in Cambridge Ohio. When we arrived at the Comfort hotel the desk clerk immediately told us our room reservation for two nights was.canceled ( without even asking our name) . All hotel rooms were booked in other hotels in area, so we decided to drive 5 hours back home. We had called to confirm reservation prior to going. Needless to say,our trip was ruined.
於 2023 年 10 月住了 1 晚

2/10 很差

Tom

於 2023 年 10 月住了 1 晚

4/10 欠佳

Fred

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The pool was empty. The bathroom door would not close. Burned out lights. Jet tub did not work. Toast and apples for "breakfast." Staff did not care.
於 2023 年 9 月住了 1 晚

10/10 優異

Jim

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

2/10 很差

Angela

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I'll never stay there again. First room was dirty. Second room the jacuzzi didn't work. That's y I got the room. Not happy
於 2023 年 9 月住了 1 晚

4/10 欠佳

Samuel

不滿：整潔度和住宿狀況
Pictures look much better than reality. Pool and facilities closed and out of order. Elevator makes scary sounds. Breakfast was biscuits, gravy and dodgy waffle maker.
於 2023 年 9 月住了 1 晚

4/10 欠佳

Annaliese

多人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Other than the staff being okay this stay was not up to par. The breakfast is terrible, I ended up paying to go somewhere else to eat breakfast. The pool and hot tub for the guests have been closed down. None of the ice machines worked in the entire building so they had a box of ice at the front desk. They did not have enough employees for the jobs at hand. I was disappointed.
於 2023 年 9 月住了 1 晚

4/10 欠佳

真實旅客

不滿：職員與服務
Morning staff very unfriendly! Almost got knocked down by housekeeper running in the door and not looking where she was going. Desk clerk never acknowledged my check out! Check in took 10 minutes as clerk was " in the bathroom" without phone! Was not like this on past stays
於 2023 年 7 月住了 1 晚
Stevi 於 2023年8月25日的回應
Thank you for being a guest of our hotel. My sincere apology for any issues you had with our employees. I have spoken to them and told them to consider other people's feelings.

10/10 優異

Denise

於 2023 年 6 月住了 1 晚
Stevi 於 2023年7月13日的回應
Denise -- Thank you for being our guest. You are greatly appreciated and we look forward to having yu stay again.

10/10 優異

Judith

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was spacious with two comfortable chairs and a good mattress. The staff was very friendly and professional. It was quiet and enjoyable.
於 2023 年 6 月住了 4 晚
Stevi 於 2023年7月13日的回應
Judith -- We are so pleased you enjoyed your stay with us! Please make us your hotel when visiting Cambridge, Ohio. Enjoy your summer and stay safe

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice management. Very clean.
於 2023 年 6 月住了 1 晚
Stevi 於 2023年7月13日的回應
Thank you so much for your support and kind remarks. Our hotel staff appreciate hearing from our guest. Enjoy your summer and stay safe.

10/10 優異

Byron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Better than I thought it would be
於 2023 年 6 月住了 1 晚
Stevi 於 2023年7月13日的回應
Byron -- Thank you for being a guest of our hotel. We appreciate your awesome score and the confidence you have placed in our hotel. I will certainly share your review with our staff. Enjoy your summer!

10/10 優異

Patrick

讚好：整潔度和職員與服務
I had a very nice one night stay. I’ll be back. Enjoyed breakfast also.
於 2023 年 6 月住了 1 晚
Stevi 於 2023年7月13日的回應
Patrick -- Thank you for being a guest of our hotel. We certainly appreciate you and look forward to having you stay again. Our breakfast is one of our signature items. Our breakfast attendant enjoys seeing that our guests have a nice meal before their day begins. Enjoy your summer and stay safe.

10/10 優異

Michael

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love it
於 2023 年 4 月住了 1 晚

10/10 優異

Donald

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Quite satisfied.
於 2023 年 4 月住了 1 晚

10/10 優異

Ramon

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 3 月住了 1 晚

2/10 很差

Sarah

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Rooms was dirty pool and hot tub not up and running vending machine nothing in them was able to get a pop and it was expired
於 2023 年 3 月住了 1 晚
Megan 於 2023年3月12日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Megan BradisonGeneral Manager

2/10 很差

Charles

讚好：職員與服務
不滿：住宿狀況
I don't like that I was rented a room on the idea they had a hot tub and a pool I also don't like but I did not state two days because the second day the whole hotel smelled like sewage so bad that me and my family had to leave and I was supposed to be discounted and refunded today and still have not got it
於 2023 年 3 月住了 2 晚
Megan 於 2023年3月12日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Megan BradisonGeneral Manager

10/10 優異

Cassandra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great deal
Clean and comfortable. No complaints! It’s a great place for the money. We were really happy with our stay. Decent hot breakfast included.
於 2023 年 3 月住了 1 晚
Megan 於 2023年3月6日的回應
We are glad you enjoyed the clean and comfortable rooms at Comfort Inn-Cambridge and you were happy with your stay. We hope to see you again soon!Warm Regards,Megan BradisonGeneral Manager

2/10 很差

Terri

於 2023 年 2 月住了 3 晚

10/10 優異

Kristyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good value
I stay at this hotel, when I drive across the states. It is conveniently located off the interstate and is a good value.
於 2023 年 2 月住了 1 晚
Megan 於 2023年2月27日的回應
We are happy you enjoyed your stay and our convenient location at Comfort Inn-Cambridge. Stop and see us again the next time you are traveling through our area!Warm Regards,Megan BradisonGeneral Manager

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Megan 於 2023年2月24日的回應
Thank you for sharing your positive feedback!

2/10 很差

Terrell

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible hot tub room and birthday stay
Order a room for my birthday hott tub was disgusting ceiling was falling in parts of the cieling peeling and falling into the tub and floor was told i was veing refunded and still have not recoved a refund or apology, i have plenty of n photos site wont let me load them
於 2022 年 11 月住了 1 晚
Megan 於 2023年2月19日的回應
Thank you for following up. I have reached out to Expedia on your behalf to request the status of your refund. I hope to be able to get this resolved for you very soon. Please call me should you have any further questions about this process.Sincerely,Megan BradisonGeneral Manager

10/10 優異

Joshua

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
THE POOL WAS CLOSED AND HAS BEEN CLOSED AND THERE WAS NOTHING SAYING ITS BEEN CLOSED FOR 6 MONTHS
於 2023 年 1 月住了 2 晚
Megan 於 2023年2月19日的回應
Thank you for taking the time to share your feedback. I want to extend our apologies again for the inconvenience of our pool area being closed for maintenance. We are working to resolve the issue and hope to have in back in service for our guests to enjoy soon!Sincerely,Megan BradisonGeneral Manager

8/10 不錯

Lya

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Megan 於 2023年1月12日的回應
Thank you for sharing your feedback and choosing Comfort Inn-Cambridge. We look forward to seeing you again soon!Sincerely,Megan BradisonGeneral Manager

10/10 優異

Justie

Megan 於 2023年3月6日的回應
Thank you for sharing your feedback!

8/10 不錯

Philip

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 12 月住了 1 晚