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格倫莫爾伯特倫酒店的評價

3.5 out of 5
格倫莫爾伯特倫酒店
4191 Glenmoor Rd Nw, Canton, OH

評價

8.4

很好

10 分評分，優異；222 則評價中有 114 則" "
8 分評分，不錯；222 則評價中有 65 則" "
6 分評分，一般；222 則評價中有 23 則" "
4 分評分，欠佳；222 則評價中有 13 則" "
2 分評分，很差；222 則評價中有 7 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

RON

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very mysterious.
於 2024 年 5 月住了 1 晚

10/10 優異

Katie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bertram Inn is so beautiful! It has the look of a medieval castle inside the lobby with a suit of armor and all, which the kiddos greatly appreciated!
於 2024 年 4 月住了 1 晚
The Bertram Inn Management 於 2024年4月25日的回應
Thank you for staying with us, we look forward to seeing you again.

10/10 優異

Patricia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
The Bertram Inn Management 於 2024年4月25日的回應
Thank You for staying with us, we look forward to seeing you again.

8/10 不錯

Bill

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Todd

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place was a beautiful getaway! We can wait to come back in the summer time and bring the kids! This place was so fancy and the history adds to the nostalgia!! Best place we've ever stayed at and we'll worth the money!
於 2024 年 2 月住了 1 晚
Glenmoor Management 於 2024年2月29日的回應
Thank you for staying with us, we look forward to seeing you again.

2/10 很差

Sean

於 2023 年 6 月住了 5 晚
The Bertram Inn Management 於 2024年4月25日的回應
Thank You for staying with us. We look forward to seeing you again.

6/10 一般

Deborah

讚好：整潔度
I checked in around 5:00 PM and left about 20 min later. Came back about 10:30 PM . The room was cold 62 degrees. I kept turning up the heat but after an hour it was only 64. I called front desk and they looked for another room ( the night girl was very pleasant and helpful) At midnight I was moved to a warm room. In the AM , in my room I stepped on a stink bug . I told the gentleman at the front desk and he said “ welcome to Ohio “ Ummm stink bugs should be hibernating this time of year . I wasn’t offered any compensation for the inconve
於 2024 年 1 月住了 1 晚
Glenmoor Management 於 2024年2月29日的回應
Thank you for sharing with us, we do apologize about that, we strive hard to provide exceptional service and keep the rooms in tip-top shape. Unfortunately, we are not perfect no matter how hard we try. Something gets by.

8/10 不錯

Paula

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Max

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay here
Great, way nicer than a normal hotel.
於 2023 年 10 月住了 1 晚
Glenmoor Management 於 2023年10月27日的回應
Thank you for staying with us. We hope to see you again.

10/10 優異

Donna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful with rich history. Room was lovely smd food at Scot's Grill was excellent
於 2023 年 10 月住了 1 晚
Glenmoor Management 於 2023年10月27日的回應
Thank you for staying with us, we are glad you enjoyed your stay with us. W look forward to seeing you again.

4/10 欠佳

Steven

不滿：整潔度、職員與服務和住宿狀況
Very unclean room and other issues
I made a call to the front desk first night I stayed and discovered white crusty substance on the fitted sheet. Sinks did not drain either. No clean and no help on the two items I told front desk on. The hotel was spacious and has one of the best fitness/spa I’ve ever used. Full weight room full cardio rooms full steam and sauna rooms
於 2023 年 10 月住了 3 晚

10/10 優異

Phuong

於 2023 年 10 月住了 1 晚

4/10 欠佳

Charlene

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
The restaurant and bar were closed but not mentioned on the website. The room refrigerator freezer was needing defrosted badly. The shower curtain had quite a bit of mold on it. Not updated, few outlets and no USB ports. The front desk man was very hospitable.
於 2023 年 9 月住了 1 晚

8/10 不錯

Timothy

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Glenmoor Management 於 2023年10月27日的回應
Thank you for staying with us.

8/10 不錯

Bruce

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful area secure. Nice hotel. But the PILLOWS ARE HORRIBLE
於 2023 年 9 月住了 1 晚
Glenmoor Management 於 2023年9月18日的回應
Thank you for staying with us, and thank you on the heads up about the pillows.

8/10 不錯

Matthew

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The property was excellent. Only issues I seen was the vines poolside were close to over running the windows and we had drippy faucets for the tub and sink. Meant to say something before we left but forgot.
於 2023 年 8 月住了 3 晚

8/10 不錯

Todd

讚好：整潔度和職員與服務
Carpet needs updating.
於 2023 年 9 月住了 4 晚
Glenmoor Management 於 2023年9月18日的回應
Thank you for sharing your stay with others.Thank You for staying with us.

8/10 不錯

Ken

讚好：整潔度和職員與服務
The bed was nothing but springs and the curtains were coming apart. The staff & property itself were great
於 2023 年 9 月住了 2 晚
Glenmoor Management 於 2023年9月18日的回應
I want to apologize for any bad experiences you may have encountered. Thank you for staying with us.

10/10 優異

Craig

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Glenmoor Management 於 2023年9月8日的回應
Thank you for staying with us.

10/10 優異

george

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A very pretty older facility that was clean, very quiet, and with helpful staff. Price was great.
於 2023 年 9 月住了 3 晚
Glenmoor Management 於 2023年9月8日的回應
Thank you for staying with us.

2/10 很差

Padma

於 2023 年 9 月住了 2 晚

8/10 不錯

Cynthia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful scenery
於 2023 年 9 月住了 1 晚
Glenmoor Management 於 2023年9月4日的回應
Thank You for staying with us.

10/10 優異

Patti

於 2023 年 9 月住了 1 晚
Glenmoor Management 於 2023年10月27日的回應
Thank you for staying with us.

8/10 不錯

Bertha

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
It took the man at the desk 30 minutes to check us in and our room was not ready at 3:30pm
於 2023 年 8 月住了 1 晚
Glenmoor Management 於 2023年9月4日的回應
I want to Thank You for staying with us, I do apologize for any issues you may have experienced during your stay. We are currently experiencing staff shortages like everyone else. The room was not finished being cleaned due to this. The contact info we receive online is minimal, additional information is required at check-in.

6/10 一般

Michael

家人同遊, 伴侶同遊
讚好：職員與服務
不滿：整潔度和設施服務
This property is so promising online, but was a disappointment in reality. Arriving at the property, we were so impressed with the grounds and the building, to include the entrance to the Inn. The receptionist, Keith (or Kevin) was very gracious and pleasant. He gave us some of the history of the Inn and offered to show us around the building. It is a very historic property! We got to our room and reality kicked in. The room was average, at best. Furnishings were dated and worn. There was rubbish in the bathroom trash can. The handle of the night stand was broken off and we were unable to completely close the blinds due to their condition. Bathroom walls and sink had dirt and debris on them and the overhead tiles showed significant water stains. Unfortunately for us, there are few services available on a Monday. We had to venture into town to find dinner and there was no breakfast available on Tuesday morning, either. Even the golf course pro shop and pool had no refreshments available.
於 2023 年 8 月住了 1 晚

8/10 不錯

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An unexpected find at a golf course country club
We liked this place at a country club a lot, lots of character. Front desk staff was very friendly. I think they are short staffed, trash was full in the room when we got there. The view of the golf course from patio dining was fabulous, food was pretty good too. We thought it was an unexpected find on hotels.com, but using this app is new to us, so maybe not?
於 2023 年 8 月住了 2 晚
Glenmoor Management 於 2023年9月4日的回應
Thank you for staying with us. You are correct, we like most of the other properties are still experiencing staff shortages. I will look into this further but it looks like they had rushed to complete the room. We do apologize for any room issue that may have occurred. We hope to see you again.

10/10 優異

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything and everyone was nice. Only place I have stayed at that did not have tissues in the room!!
於 2023 年 8 月住了 2 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us, Thank you for letting me know, I thought we had tissues in all the rooms. We will be looking into that.

6/10 一般

DANIELLE (Adams)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The stay and building were average, not much staff. The pool and spa area are great! Grounds were very nice. But the stay and room were only average.
於 2023 年 8 月住了 3 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us, yes you are right we do have limited Staff on Sundays and Mondays.

8/10 不錯

Susan

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Needs a room updating
Very good sized room and comfortable beds but the room has not changed in twenty years. They still use room keys , but they only give you one. Staff very pleasant but they don’t seem to very much about this historical building and community. Also odd that for the three days we stayed there there was NO maid service. It was like we didn’t exist. The resort is beautiful and the pool and golf course excellent but the rooms need a refresh. Parking is free but there’s a $ 6.00 day gate fee , I guess to offset the cost of securing the entire resort and homeowners association.
於 2023 年 8 月住了 3 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us, We thank you for your review of our property. We are keeping the genuine locks with real keys, and trying to keep the same ambiance in the hotel and club as close as possible. We have been performing Stay-over service to the rooms that have requested it. You are able to call the desk or put out your sign for cleaning.We look forward to seeing you again.

6/10 一般

Kathryn

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Place needs some TLC
The personnel are very friendly and helpful, but the problems known to management (dripping faucet, a tub drain that fails to hold water in tub, one-way bulbs in three-way sockets that make the lamps appear not to function when the wall switch is used, inadequate light generally and difficulty finding a socket to plug in a CPAP machine near a bed, not to mention that the TV was not plugged in when we arrived, but that seeing the outlet to solve that particular problem was difficult without a flashlight) do not seem to be a high priority. The setting is idyllic, but the place needs some TLC for the rooms it makes available to hotel guests.
於 2023 年 8 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us and thank you for taking the time to review your stay. This is important to us whether your stay was a slam dunk or if your stay did not measure up to your expectations we need to know. We want to apologize for any issue that may have caused your stay to be less than perfect. We hope you will give us another try. We hope to see you again.

6/10 一般

Diane

家人同遊
Though the Inn has charm and set on lovely grounds, it is old . It is dark, small lobby, elevator needed service, water pressure in bathroom sink was low, and you have to request everything you need, as I had no housekeeper enter my room for all four days we were there. I emptied my own trash,left it outside the door, and no one even replaced the trash bag. I’m not a demanding guest, so I managed with the soap and towels I had. I just expected more from an Inn at a country club with a Spa, pool, and nice restaurants. The friendliness of front desk staff was just average, sometimes I had to acknowledge them first to get attention. That is a turnoff. Not sure I’d choose to stay on our next visit to Ohio to visit family.
於 2023 年 8 月住了 4 晚
Glenmoor Management 於 2023年8月25日的回應
Diane, I want to thank you for staying with us. I appreciate your review whether you had the most amazing stay or your stay was less enjoyable than what you had planned.It is important to hear from our guest. Yes the building is old, (we were built in the 1930's), my hallways are dark, and we have locks with real keys. this just adds to the ambiance. We are short-staffed like most of the other properties, so if you requested service by putting your sign out or giving us a call and we would have been there to help with all your needs. We look forward to seeing you again,

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Disappointed
Expected high quality room and amenities. Low average in my traveling experience. Could not secure my room with safety chain, amenities in room are simplistic to a budget hotel with better towels but not resort qualities.
於 2023 年 8 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us and thank you for your review.

10/10 優異

Andrea

於 2023 年 8 月住了 2 晚
Glenmoor Management 於 2023年9月4日的回應
Thank You for staying with us.

6/10 一般

emily

家人同遊
the room was big- beds were old and too soft- the decor was very outdated- towels old and rough. The property surroundings were nice- but its pretty outdated.
於 2023 年 8 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us, and thank you for your review of our property. yes, the property is old (we were built in the 1930s , and our goal is to try and keep it looking as original as possible. We hope to see you again,

10/10 優異

Keith (fremont)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Well above my expectation. Inclusive and full of ambiance.
於 2023 年 7 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us,

10/10 優異

Debra

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
於 2023 年 7 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us.

8/10 不錯

eugene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
beautiful setting
於 2023 年 7 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
We thank you for your review of our property.

10/10 優異

Jane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All if the staff I came in contact with were very nice. My room was very comfortable with a very small coffee pot and small refrigerator. I believe you could get a microwave for the room if you requested one. The only problem I encountered was the confusing lobby entrance. It is located to the right of the awning over the driveway with the valet sign. They might want to consider a big sign pointing in the correct direction. It was raining when I checked in.
於 2023 年 7 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Jane, Thank you for staying with us and commenting on your stay.We look forward to seeing you again,and remember we are off to the right of the main entrance.

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us.

8/10 不錯

Joseph

讚好：整潔度、職員與服務和住宿狀況
A top notch and well maintained area with a secure entrance.
於 2023 年 7 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us.

10/10 優異

Mieke

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Glenmoor Management 於 2023年8月25日的回應
Thank you for staying with us

10/10 優異

Kim

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
What a Gem!
We cannot say enough wonderful things about this Inn. The grounds are breathtaking. We took wonderful walks along the golf course. It was so quiet, lush and beautiful. The room is enormous. The entire place is quant and delightful. Enjoyed it much more than just another hotel stay.
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年8月25日的回應
Thank You for staying with us, We would like to thank you for taking the time to review our property.

10/10 優異

cheryl

家人同遊
讚好：整潔度
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年6月28日的回應
Thank you for your response, we are glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 不錯

cheryl

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年6月28日的回應
Thank you for staying with us, we look forward to seeing you again.

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
Very nice
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年6月28日的回應
Thank you for staying with us. We look forward to seeing you again.

10/10 優異

Jeffrey

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Our room wasn’t ready upon arrival, the staff were pleasant, responsive and efficient at preparing it in short order. I enjoyed the more traditional atmosphere.
於 2023 年 6 月住了 2 晚
Glenmoor Management 於 2023年6月20日的回應
Thank you for staying with us, we look forward to seeing you again.

8/10 不錯

Vandana

讚好：整潔度和客房舒適度
Updates needed!
I stayed for 1 night only. The location is great. The property is ancient. No key- less entry or Wi fi. The rooms are clean but lack basic things like drinking water. The towels and linens were okay but not hotel standard. Thankfully it was clean, safe and family friendly .
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年6月20日的回應
We have actual mechanical Locks with real Keys something you don't see anymore. The locks and the lighting adds to the ambiance of staying at the Inn. We do have Wifi, and yes we have drinking water available at the Inn's front desk. I want to apologize for any inconvenience that may have occurred. Thank you for staying with us.

10/10 優異

Maria

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年6月20日的回應
Thank you for staying with us, we look forward to seeing you again.

8/10 不錯

Karen

家人同遊
讚好：職員與服務和住宿狀況
I like the fact that there were alot of shopping and restaurants conviently located close to the hotel. We didnt like the fact that this hotel kept running out of towels and washcloths because lack of housekeeping.....overall stay wasnt thart bad, but we did see like hair and a little uncleanliness in the room,but we thoroughly cleaned it ourselves.
於 2023 年 6 月住了 2 晚
Glenmoor Management 於 2023年6月28日的回應
I want to apologize for any inconvenience that may have happened during your stay. Thank you for staying with us.

6/10 一般

Michael

商務旅客
不滿：職員與服務
於 2023 年 6 月住了 1 晚
Glenmoor Management 於 2023年6月13日的回應
Thank you for staying with us.