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"Rooms were clean the only thing is that it’s a far walk to the casino "

"Clean room friendly staff "

"The room was great, but it was the staff that were outstanding, and we will be staying here exclusively, when we are in El Paso. During our stay, my husband had a health emergency in the middle of the night -- Rafael and Jesus assisted us, sent us with water and an apple juice for the ER, found a wheelchair to assist, and offered their sincere concern. Amazing staff! When we went to check out and that them, Eduardo was exceptional, helpful, and very professional. My husband got excellent care at TTUHSC UMC El Paso, and we were able to enjoy our stay. We will be back - best staff we have encountered in our many travels!!!!"

"yes"

"Stayed at the Plaza Hotel Pioneer Park and it absolutely exceeded expectations. The building itself is stunning—beautifully restored with a perfect blend of historic charm and modern luxury. The rooms were clean, comfortable, and well-designed, with great attention to detail. The location is unbeatable, right in the heart of downtown El Paso. Everything we wanted to do was within walking distance, which made the experience even better. The service was excellent across the board—friendly, professional, and attentive. One of the highlights was enjoying the vibe of the hotel itself, from the lobby atmosphere to the rooftop views. You can tell a lot of thought went into creating a high-end, memorable experience. Highly recommend this hotel if you’re visiting El Paso. It’s easily one of the best stays I’ve had."

"Nice people Really bad mattresses Outstanding breakfast Microwave is in the hallway "

"The property was great, our room was dated, but we knew that from previous stay. I did not like the fact that there was a used bar of soap in shower. Wasn't sure if shower had been cleaned."

"Decent hotel, nice staff!"

"Friendly staff, clean rooms and smooth check in. Overall a great experience every time at this specific location. "