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格蘭德韋斯特城市旅館酒店的評價

3 out of 5
格蘭德韋斯特城市旅館酒店
Grand West Casino & Entertainment World, Jakes Gerwel Drive, Goodwood, Cape Town, Western Cape

評價

8.8

優異

10 分評分，優異；319 則評價中有 158 則" "
8 分評分，不錯；319 則評價中有 131 則" "
6 分評分，一般；319 則評價中有 24 則" "
4 分評分，欠佳；319 則評價中有 3 則" "
2 分評分，很差；319 則評價中有 3 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Yu ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚
CL Grandwest Team 於 2018年8月20日的回應
Thank You

8/10 不錯

Liesel (Somerset)

伴侶同遊
讚好：整潔度
This hotel does not have an elevator. There are 2 small flights of stairs which is OK but very inconvenient when you have 5 pieces luggage to get up to the room. I asked for help since there was no designated bellhop
於 2024 年 4 月住了 7 晚
CL GrandWest Team 於 2024年5月7日的回應
Thank you for taking the extra time you took to offer some valuable feedback. Thank you for your constructive comments which you have brought to the attention hotel management so that the issues can be addressed. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 優異

pius (Las Vegas)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The clean room and very comfortable bed.
於 2024 年 3 月住了 3 晚
CL GrandWest Team 於 2024年3月30日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

10/10 優異

Grant

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Very nice hotel - looks like it might be more set up for business conferences - but was extremely clean an comfortable only drawback was no lift so if your on the upper level it’s a bit of a drag getting the luggage up and down the stairs.
於 2024 年 2 月住了 1 晚
CL GrandWest Team 於 2024年2月21日的回應
Thank you for kindly completing our online survey.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 不錯

Willem

讚好：整潔度、職員與服務和住宿狀況
Good place to stay, close to highways and industrial areas
於 2024 年 2 月住了 1 晚
CL GrandWest Team 於 2024年2月21日的回應
Thank you for kindly completing our online survey.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 優異

Ernestus

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and tidy, friendly staff
於 2024 年 1 月住了 5 晚
Citylodge Grandwest Management Team 於 2024年2月7日的回應
Thank you for kindly completing our online survey.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 優異

Liezel

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
People were smoking in their rooms during the night - Terrible for a non smoker
於 2024 年 1 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

10/10 優異

felix

於 2024 年 1 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room too far from reception/dining. Am slightly handicapped and special parking blocked off.
於 2024 年 1 月住了 4 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

2/10 很差

Guilherme

於 2024 年 1 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for taking the extra time you took to offer some valuable feedback. Thank you for your constructive comments which you have brought to the attention hotel management so that the issues can be addressed. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

10/10 優異

JC

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

JC

於 2023 年 12 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I offer a high rating with one small exception the bath room no shampoo and no face cloth, in future at City Lodge location , I will bring my own
於 2023 年 12 月住了 1 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

10/10 優異

SHAVAY

於 2023 年 11 月住了 3 晚
CL GrandWest Team 於 2024年2月1日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

Wolaganundhan

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 5 晚
CL GrandWest Team 於 2023年11月28日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

Nicholaas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Is really an amazing place to stay over when going for a show;
於 2023 年 11 月住了 1 晚
CL GrandWest Team 於 2023年11月13日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

Eugene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Reasonable pricing. Very friendly and helpful staff and a commutable distance from the Airport. Good experience overall
於 2023 年 10 月住了 1 晚
Citylodge Grandwest Management 於 2023年10月31日的回應
Thank you for kindly completing our online survey.We were very pleased to note that you rated us highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 一般

Corey

讚好：整潔度、職員與服務、設施服務和住宿狀況
When you book through Expedia with this property allow for more than 2 hr for the reservation to go through. The guy at the counter had to charge my credit card for a separate stay then reimburse me—and he did. Very profession the front desk guy!
於 2023 年 10 月住了 1 晚
Citylodge Grandwest Management 於 2023年10月31日的回應
Thank you for taking our call to discuss your concerns during your stay. We appreciate you bringing these matters to our attention so that we can remedy the situation. We are pleased that a satisfactory resolution has been achieved, and we hope to welcome you back when next you’re in the area.

10/10 優異

Natalie

於 2023 年 9 月住了 1 晚
CL GrandWest Team 於 2023年10月2日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

ANTON

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
CL GrandWest Team 於 2023年9月18日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

pius (roselle)

商務旅客
讚好：設施服務
Very nice hotel,
於 2023 年 9 月住了 2 晚
CL GrandWest Team 於 2023年10月2日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
CL GrandWest Team 於 2023年8月31日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

Narad

讚好：整潔度、設施服務和住宿狀況
City Lodge is great with the most hospitable staff. Everyone is very friendly and willing to assist. The following of is excellent and the kitchen staff are the best. The room is very clean and the staff comes daily to clean and change sheets. I will come again!
於 2023 年 8 月住了 15 晚
CL GrandWest Team 於 2023年8月28日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

elena

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Ottima struttura abbastanza vicina ad aereoporto , per non più di una notte , si accese a negozi e casino in sicurezza . Per più notti assolutamente scegliere il water front V&A . Noi abbiamo soggiornato li perché arrivati tardi e dovevamo ritirare auto per ripartire .
於 2023 年 7 月住了 1 晚
CL GrandWest Team 於 2023年7月28日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

6/10 一般

Derick

於 2023 年 6 月住了 1 晚
CL GrandWest Team 於 2023年6月24日的回應
Thank you for taking the time to review our lovely hotel. We have noted your feedback for investigation and hope to welcome you as our guest again soon. With kind regards

10/10 優異

EW

於 2023 年 6 月住了 1 晚
CL GrandWest Team 於 2023年6月12日的回應
hank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The City Lodge GrandWest Management Team

8/10 不錯

Carinds

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Citylodge Management 於 2023年6月2日的回應
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

Stanley

於 2023 年 5 月住了 1 晚
CL GrandWest Team 於 2023年5月29日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Morag

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
CL GrandWest Team 於 2023年3月8日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Sara

於 2023 年 2 月住了 1 晚
CL GrandWest Team 於 2023年3月6日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

DEBBIE

於 2023 年 1 月住了 1 晚
CL GrandWest Team 於 2023年1月16日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Faron

於 2022 年 12 月住了 3 晚
CL GrandWest Team 於 2023年1月5日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Arlene

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Christmas break
As per usual our stay was amazing as expected. Friendly staff, clean facilities and good food! It is a holistic holiday experience and one of my favourite spots to break away too.
於 2022 年 12 月住了 4 晚
CL GrandWest Team 於 2022年12月29日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Mulongwe

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great
good
於 2022 年 12 月住了 2 晚
CL GrandWest Team 於 2022年12月20日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

PA

於 2022 年 11 月住了 1 晚
CL GrandWest Team 於 2022年12月7日的回應
hank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Walter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
besser kann man es nicht haben.
pefect!
於 2022 年 11 月住了 2 晚
CL GrandWest Team 於 2022年12月3日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely

10/10 優異

Lin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 2 晚

10/10 優異

Deidre

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to stay at, awesome entertainment, close to airport, friendly and helpful staff.
於 2022 年 10 月住了 1 晚
Citylodge Management 於 2022年10月21日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

SERHAT

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Layla 於 2022年11月2日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

Sharon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Layla 於 2022年11月2日的回應
Thank you for kindly completing our online survey and for rating us so highly and we sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

10/10 優異

Dinesh

家人同遊
讚好：住宿狀況和客房舒適度
Excellent value.Very efficient staff. Wonderful stay.
於 2022 年 7 月住了 7 晚
- City lodge Grandwest Management Team 於 2022年8月1日的回應
Thank you for kindly completing our online survey.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 4 晚
- City lodge Grandwest Management Team 於 2022年8月1日的回應
Thank you for kindly completing our online survey.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 優異

Deidre

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always enjoy staying at City Lodge at Grandwest Casino the evening before an international flight. It’s safe, convenient, friendly and helpful staff and close to excellent entertainment.
於 2022 年 7 月住了 1 晚
- City lodge Grandwest Management Team 於 2022年8月1日的回應
Thank you for kindly completing our online survey. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 不錯

Samuel

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 6 晚
- City lodge Grandwest Management Team 於 2022年8月1日的回應
Thank you for kindly completing our online survey.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

6/10 一般

Senita

讚好：住宿狀況和客房舒適度
不滿：整潔度
Mixed
Our stay was amazing, yet the only problem we experienced was that we do not get fresh towels everyday. Then used my own towels as the hotel towels were starting to smell as we were in a smoking room.
於 2022 年 6 月住了 3 晚
CL GrandWest Team 於 2022年6月24日的回應
Thank you for taking the time to review our lovely hotel. We have noted your feedback for investigation and hope to welcome you as our guest again soon. With kind regards

8/10 不錯

Nicolene

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
CL GrandWest Team 於 2022年6月24日的回應
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We hope to welcome you as our guest again soon. With kind regards

10/10 優異

Sikelelwa

於 2022 年 4 月住了 3 晚
CL GrandWest Team 於 2022年4月26日的回應
Dear Sikelelwa Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We look forward to welcoming you as our guest again soon. With kind regards

10/10 優異

Alzaane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovey one night stay! Easy check-in and nice staff. Room super clean and comfortable
於 2022 年 4 月住了 1 晚
Layla Rajah 於 2022年5月13日的回應
Dear Alzaane, Thank you for kindly completing our online survey. We were pleased to note that you rated us positively and we will continue with our commitment to kindness and service excellence. We hope to welcome you as our guest to our hotels again soon. Yours sincerely Layla Rajah Duty Manager

10/10 優異

Sanjith

商務旅客
讚好：職員與服務
Five Star
This hotel is special to me as the staff are friendly and known to me as I have been staying here for many years. Management probably needs more presence and mixing with their customers.
於 2022 年 3 月住了 2 晚
CL GrandWest Team 於 2022年3月25日的回應
Dear Sanjith Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We look forward to welcoming you as our guest again soon. With kind regards