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開普敦凱悅酒店的評價

5 out of 5
開普敦凱悅酒店
BUITENGRACHT STREET, CAPE TOWN CITY, CENTRE, 126, Cape Town, Western Cape

評價

8.8

優異

10 分評分，優異；508 則評價中有 278 則" "
8 分評分，不錯；508 則評價中有 167 則" "
6 分評分，一般；508 則評價中有 36 則" "
4 分評分，欠佳；508 則評價中有 15 則" "
2 分評分，很差；508 則評價中有 12 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

CHAK MAN

讚好：客房舒適度
General Manager 於 2016年8月23日的回應
Dear Chak Man, We appreciate your4 star review. It would be a pleasure to welcome you back soon. With my personal regards, Marc O. Schumacher General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店体验
很舒适，服务很好

8/10 不錯

ALEXANDER

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and a nice room and view. Regency Club benefits not always clear as there is no lounge. Housekeeping staff very sweet.
於 2024 年 5 月住了 4 晚

10/10 優異

Mike

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Amazing
於 2024 年 5 月住了 1 晚

10/10 優異

Roberto

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice & friendly staff! A place to stay. Tanks to Monalisa & Nadine, Roberto&Roberto - Itay
於 2024 年 5 月住了 3 晚

10/10 優異

Trevious

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The staff and service was incredibly Great. Staff paid attention & carefully listened to guest to insure comfort away from home.
於 2024 年 4 月住了 5 晚

10/10 優異

emily

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So glad we stayed for 4 night at the Hyatt, it’s right next to Bo Kaap and just a street away from Breë St, the hub of dinning and bar. Our room was well appointed and spacious but what shone is the staff, they are welcoming, attentive and helpful in every way from our bellman to the concierge or restaurant and the host at the Hyatt club…we love them and they certainly made our stay very comfortable and enjoyable.
於 2024 年 4 月住了 4 晚

10/10 優異

Rachel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was lovely
於 2024 年 4 月住了 1 晚

10/10 優異

Michael Anthony

讚好：整潔度、職員與服務和住宿狀況
The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.
於 2024 年 4 月住了 5 晚

10/10 優異

Ahmed

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Alhamd (CAIRO)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!
於 2024 年 3 月住了 4 晚

10/10 優異

Angela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stay
於 2024 年 3 月住了 5 晚

10/10 優異

Dr Bolarinwa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
great customer service. Will return
於 2024 年 2 月住了 3 晚

10/10 優異

GUNNAR HANS (VELLINGE)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotell och övrigt är riktigt bara Ta en Uber vart ni än skall Mycket billigt
於 2024 年 1 月住了 5 晚

10/10 優異

Fahed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent choice
Excellent choice for family at the heart of cape town .
於 2024 年 1 月住了 1 晚

8/10 不錯

Benoît

於 2024 年 1 月住了 1 晚

10/10 優異

Itamar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was clean, comfy , great view of table mountain and the staff was excellent.
於 2024 年 1 月住了 3 晚

10/10 優異

Thea

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

8/10 不錯

Mark (Stratford)

讚好：整潔度、職員與服務、設施服務和住宿狀況
If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate. When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out. I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound. I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party. My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price. My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme. A peculiar mixture of clientele too. For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach. Value rating = medium.
於 2023 年 12 月住了 4 晚

8/10 不錯

Esono

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Wonderful stay at a perfect location in the heart of Africa
於 2023 年 11 月住了 2 晚

10/10 優異

Eric (Los Angeles)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable. Thanks!!!
於 2023 年 11 月住了 7 晚

10/10 優異

Yasin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Eugene 於 2023年8月11日的回應
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experience, you had staying with usWe hope to see you again in the future.RegardsEugene

10/10 優異

Rob

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really helpful staff
於 2023 年 7 月住了 2 晚
Eugene 於 2023年7月26日的回應
Good DayThank you so much for this amazing scoring. We are delighted that you enjoyed your stay with us. We look forward to hosting you again soon.Kind RegardsEugene

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Eugene 於 2023年7月24日的回應
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as these comments strive us to continue the good work.Kind RegardsEugene De Beer

10/10 優異

George

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was helpful and made me feel welcomed. The breakfast buffet was great
於 2023 年 7 月住了 3 晚
Eugene 於 2023年7月6日的回應
Good Day thank you for your review. We are delighted to hear that you enjoyed your stay with us. This motivates us to do even better. We hope to see you back soon. Have a great day. Hyatt Regency Cape Town.RegardsEugene

10/10 優異

Maja

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great location. Service was amazing
於 2023 年 4 月住了 1 晚
Eugene 於 2023年7月3日的回應
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this comments strive us to continue the good work.Kind RegardsEugene De Beer

10/10 優異

Lisa

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Nadine at check in was an absolute Stella star ! Can’t thank her enough
於 2023 年 6 月住了 1 晚
Eugene 於 2023年6月5日的回應
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this scoring leaves us positive to continue the good work.Kind RegardsEugene De Beer

2/10 很差

Shun

不滿：整潔度、職員與服務和住宿狀況
A hotel totally lack of hospitality. I paid humble amount of money to them but only to be provided with nothing but disappointment.
於 2023 年 5 月住了 1 晚
Eugene 於 2023年5月26日的回應
Good Day Hope you very well and safeThank you for taking the time to complete the survey, if you can please provide us with some feedback, on how we can improve on our service and product and why we did not meet your expectations.RegardsEugene

2/10 很差

Shun

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 5 月住了 2 晚
Eugene 於 2023年5月22日的回應
Good DayThank you so much for taking the time to complete the survey. We see that we did not meet your satisfaction during your stay, can you please give us some feedback on your stay so that we can better our service and product for the future. Kind RegardsEugene De Beer

10/10 優異

Jacob

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A wonderful experience!
Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.
於 2023 年 5 月住了 1 晚
Eugene 於 2023年5月22日的回應
Good DayThank you so much for this great scoring and comments given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

10/10 優異

Caralee

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 2 晚
Eugene 於 2023年5月22日的回應
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

4/10 欠佳

Claire

不滿：設施服務和住宿狀況
Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.
於 2023 年 4 月住了 5 晚
Eugene 於 2023年4月25日的回應
Good Day Thank you so much for your feedback, for us to improve on and we do apologize for the experience you hadWe'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us and we hope to see you again in the futureas we strive to grow and improve dailyRegardsEugene

8/10 不錯

Everton

於 2023 年 4 月住了 5 晚
Eugene 於 2023年4月25日的回應
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating We hope to see you again in the futureRegardsEugene

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and attentive staff
Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool
於 2023 年 3 月住了 3 晚
Eugene 於 2023年4月4日的回應
Good Day Hope you very wellThank you so must for the amazing review and scoringWe really appreciate this and will even make us do even betterHope to see you again in the futureRegardsEugene

8/10 不錯

Michelle

於 2023 年 3 月住了 5 晚
Eugene 於 2023年4月3日的回應
Good DayThank you so much for your scoring. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 優異

Elizabeth A

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 10 晚
Eugene 於 2023年4月17日的回應
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experienceWe hope to see you again in the futureRegardsEugene

10/10 優異

Sharolyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Treated Us Like Royalty
Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.
於 2023 年 3 月住了 4 晚
Eugene 於 2023年4月3日的回應
Good DayThank you so much for your valued feedback and comments. We do appreciate these good comments and to share with the team. These good comments and scores make us even do better. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 優異

Wezi

讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is amazing and the staff are so wonderful, friendly and just so helpful. Makes your stay really great
於 2023 年 2 月住了 4 晚
Eugene 於 2023年3月17日的回應
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 優異

Nadiyah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hyatt is in a great location in Capetown
於 2023 年 2 月住了 4 晚
Eugene 於 2023年3月17日的回應
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 2 月住了 6 晚
Eugene 於 2023年3月3日的回應
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

6/10 一般

真實旅客

多人同遊
讚好：整潔度
不滿：客房舒適度
1. Kom en timme före incheckningstid - fått vänta 1,5 timme på incheckningen. 2. Dåligt organiserat frukost. 3. Farligt att gå ut på kvällen i området, så räkna med extra kostnader för uber/bolt/ taxi. Har förväntat mig mer av Hyatt.
於 2023 年 2 月住了 6 晚
Eugene 於 2023年3月3日的回應
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

10/10 優異

Allison

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All of the staff members at the hotel were incredibly friendly & helpful. We got to know quite a number of them & they took special care to remember things we liked & gave us great suggestions on things to do & places to go.
於 2023 年 2 月住了 7 晚
Eugene 於 2023年3月3日的回應
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務和客房舒適度
Worst part of Cape Town trip
It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room. Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes). Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.
於 2023 年 2 月住了 3 晚
Eugene 於 2023年3月3日的回應
Dear Guest we are sorry to hear that your stay at the hotel was not what you expected. We have taken note of all your points raised and shared it with the relevant departments. Please let us know if there is anything else we can assist you with. Hyatt Regency Cape Town.

10/10 優異

Srdan

於 2023 年 2 月住了 1 晚
Eugene 於 2023年3月17日的回應
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

8/10 不錯

Joshua

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 11 晚
Eugene 於 2023年3月17日的回應
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

2/10 很差

Jacobus

於 2023 年 2 月住了 1 晚
Eugene 於 2023年2月18日的回應
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene

8/10 不錯

Thomas

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 16 晚
Eugene 於 2023年2月18日的回應
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 優異

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 5 晚
Eugene 於 2023年2月18日的回應
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 優異

Sandra

於 2023 年 2 月住了 4 晚
Eugene 於 2023年2月18日的回應
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

2/10 很差

david

於 2023 年 1 月住了 2 晚
Eugene 於 2023年2月18日的回應
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene