3 個室外泳池；5:30 至 20:00 開放；免費小屋、泳池傘
查看供應

焦糖谷牧場度假村 - 凱悅臻選酒店的評價

4 out of 5
焦糖谷牧場度假村 - 凱悅臻選酒店
One Old Ranch Road, Carmel, CA

評價

9.0

卓越

10 分評分，優異；713 則評價中有 498 則" "
8 分評分，不錯；713 則評價中有 126 則" "
6 分評分，一般；713 則評價中有 47 則" "
4 分評分，欠佳；713 則評價中有 24 則" "
2 分評分，很差；713 則評價中有 18 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Qi

於 2023 年 8 月住了 1 晚

10/10 優異

Wei fen

於 2023 年 6 月住了 1 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年7月7日的回應
Thank you for taking the time to share your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 優異

Ying chih

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

Ying chih

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
SATISFACTORY

8/10 不錯

Ana (Beaverton)

家人同遊, 親子同遊
讚好：整潔度和設施服務
Good place especially for families with kids. However, the restaurant service is poor--slow, tables not ready for reservation time (even when few people, they had us wait in the lobby and then after leading us to the table they combined them in front of us while we waited in between diners/other tables). Room Service had to come twice because they 'forgot' part of the order. Basically, the kitchen needs work! The maintenance of the room balcony areas were not clean. The buildings needed noticeable repainting. The public areas were in good shape. Shuttle services were fine. It's still a nice place to visit with lots to do, but I'm afraid it seems to be going a little down.
於 2024 年 5 月住了 3 晚

2/10 很差

Miriam

家人同遊
不滿：職員與服務和設施服務
Do not book over the phone; unless you want to be disappointed! Staff was disoriented about the property and gave us wrong information which was very uncomfortable & hard to understand. I’m thinking most people work part-time as no-one knows what is going on!
於 2024 年 2 月住了 3 晚

2/10 很差

Lauren (CHICAGO)

不滿：職員與服務和住宿狀況
One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect. The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere. The grounds however are lovely.
於 2024 年 4 月住了 1 晚

10/10 優異

Shilu

家人同遊, 親子同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.
於 2024 年 3 月住了 1 晚

10/10 優異

Greg

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Emily

於 2024 年 3 月住了 1 晚

10/10 優異

Navanshu

讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay
於 2024 年 3 月住了 2 晚

10/10 優異

Simone (Saratoga)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for families. Unfortunately we were there during construction so no playground on site right now but it sounds like they are remodeling for something bigger and better. We are excited to return and see what it is!
於 2024 年 2 月住了 2 晚

10/10 優異

Robin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Aleks

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved it
於 2024 年 1 月住了 3 晚
Stephanie Sarpy - Front Office Supervisor 於 2024年2月7日的回應
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!

6/10 一般

Amy

讚好：整潔度和住宿狀況
不滿：職員與服務
I completely loved the ranch but was little confused how some workers didn’t seem to care at all. One ins
於 2024 年 1 月住了 1 晚

10/10 優異

Allison

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Stephanie Sarpy - Front Office Supervisor 於 2024年2月7日的回應
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!

8/10 不錯

marius

於 2024 年 1 月住了 2 晚
Stephanie Sarpy - Front Office Supervisor 於 2024年2月7日的回應
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!

10/10 優異

Annie

於 2023 年 12 月住了 3 晚
Stephanie Sarpy - Front Office Supervisor 於 2024年2月7日的回應
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!

8/10 不錯

MANAS

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property for family with kids. Sports ( Golf, Tennis, Pickleball, Swimming, Hiking) facility is fantastic. Good dining options around the facility.
於 2023 年 12 月住了 3 晚
Stephanie Sarpy - Front Office Supervisor 於 2024年2月7日的回應
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!

8/10 不錯

Barbara

Always spectacular. The oak trees, vineyards, lavender.
於 2023 年 12 月住了 2 晚
Stephanie Sarpy - Front Office Supervisor 於 2024年2月7日的回應
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!

10/10 優異

Wesley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our second time staying at this resort, and it was just as stunning as I remembered. Absolutely beautiful property with wonderful rooms and helpful staff. My only small gripe would be that some of the outlets in our room didn’t work, and the headboard light was not working for some reason as well. Overall another amazing stay. You won’t regret vacationing here!
於 2023 年 11 月住了 3 晚

4/10 欠佳

Victor

家人同遊
不滿：整潔度、職員與服務和設施服務
To the restaurant: please don't serve the same vegan dish under two menu headings (cabbage, mushroom.) The vegan pasta was gross. Please up your game here I can spend this much money in SF for easily better vegan food at Shizen or similar. Also, no one in any department on the property answers the phone. Seriously. In room dining, guest services, activities, 10 calls each no answer.
於 2023 年 11 月住了 1 晚

10/10 優異

Anthony (Glendale)

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here with my wife and 8 month old daughter for one night on trip back home from Northern California. When you have a baby it’s not easy to feel accommodated at places you stay but this hotel resort was very welcoming to families of all ages and sizes. We loved our stay here and actually wished we could stay an extra night. The rooms were spacious and quiet. Plus the property is large enough to go for a walk and see deer and turkeys grazing. Also they have shuttles that will pick you and bring you to clubhouse if you need a lift. Highly recommended and we look forward to staying here again.
於 2023 年 10 月住了 1 晚

10/10 優異

john

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚

10/10 優異

Jay

於 2023 年 10 月住了 3 晚

4/10 欠佳

Andrii

伴侶同遊, 寵物同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
A/C filled the room with bad smell Staff lost paperwork and implied I tried to avoid paying pet fee: during the check-in I told receptionist I have a dog, agreed to pay the pet fee and filled out the pet form. The next day staff was investigating dog noise and I said our dog was quiet. Staff told me I didn't pay the pet fee and I should fill out the form, when I told them I did fill it out during the check-in they continued to insist I need to fill it out and implied I was lying. They did not apologize for making a mistake until I confronted them.
於 2023 年 10 月住了 3 晚

10/10 優異

Solange

於 2023 年 10 月住了 1 晚

10/10 優異

Daniel

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was incredible. Great spot for a family vacation.
於 2023 年 9 月住了 2 晚

10/10 優異

Anthony

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highest Number of Stars
Great location all around with fantastic service, beautiful room and just great people
於 2023 年 9 月住了 2 晚

8/10 不錯

Scott

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務
Overrated and overpriced
I stay in a lot of upscale hotels, but this one is extremely overrated and overpriced. I had wanted to stay at the CVR for some time now, and I am very disappointed with my stay. The property is so spread out that you need to take your car to the lobby or get a golf cart ride. Needless to say that nobody hangs out in the lobby unless they are passing through to go to eat. Rooms are not easily accessible and you need to lug your bags up and down stairs. Breakfast buffet was subpar with a very limited choice of food. Croissants were hard/old, à la carte avocado toast was tough, and eggs were rubbery. The buffet was not worth the price at all. The waiters seemed bothered when we asked them something and did not make us feel welcome. We did not eat dinner at the restaurant, but went to Lucia at Bernardo which is amazing. We changed room because we could hear the busy road from our room even though we had requested a quiet room. Our second room was nice. I paid almost $2000 for 2 nights. This 2-night stay was worth $800 at most. This place is overrated. Service it not what you would expect for the price. I would not stay there again.
於 2023 年 8 月住了 2 晚

2/10 很差

Tracy

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The lodge lobby was nice. Otherwise our experience was totally disappointing. Our room was false advertising. The room condition didn’t match description for the high cost we paid. The room was filled with a bad odor, and came with a dusty outdoor tub that is street-facing. We reached out to the staff, who kept us waiting for 30-45min and never got back to us. We wouldn’t want to stay in the room even if it were for free. We ended up departing the property. This experience ruined our vacation :(.
於 2023 年 9 月住了 2 晚

10/10 優異

Eudora

讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely a breathtaking and relaxing resort. The room, amenities, and staff members are impeccable.
於 2023 年 8 月住了 2 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年8月29日的回應
We are so glad you enjoyed your stay! Thank you for your lovely comments and we hope to see you again soon.

10/10 優異

Cyrus

讚好：整潔度
於 2023 年 7 月住了 3 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年8月29日的回應
We are glad you enjoyed your stay!

10/10 優異

Mhari

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年7月7日的回應
Thank you for taking the time to share your feedback. We hope you visit again soon!

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Fun for kids and adults that have a lot of activities and they’re pool is open 24 hours with warm water we love it
於 2023 年 6 月住了 2 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年7月7日的回應
Thank you for taking the time to share your feedback! We hope to see you again soon!

8/10 不錯

Alicia

於 2023 年 6 月住了 2 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年7月7日的回應
Thank you for taking the time to share your feedback! We hope to see you again soon!

6/10 一般

Yoon Sung

家人同遊
不滿：整潔度
Room was not clean and not prepared throughout
於 2023 年 5 月住了 2 晚
Stephanie Sarpy - Front Office Supervisor 於 2023年7月8日的回應
Thank you for taking the time to share your feedback! I am sorry that the room was not thoroughly prepared for your arrival. We hope we are able to make it up to you in the future.

10/10 優異

Nairobi

讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was absolutely beautiful. The staff was great, the food was amazing, the room was lovely. I brought my wife there for her birthday. She wanted a relaxing, stress free getaway and this place checked all the boxes. Can’t wait to go back.
於 2023 年 4 月住了 2 晚

10/10 優異

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚

8/10 不錯

Mohammad

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

10/10 優異

Kathy

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Great place, awesome food, friendly staff.
於 2023 年 3 月住了 2 晚

10/10 優異

Yoo Jung (Mountain View)

於 2023 年 2 月住了 1 晚

8/10 不錯

Perry

於 2023 年 2 月住了 2 晚

10/10 優異

Jared

於 2023 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anniversary Trip
Front desk extremely nice, had them make up the room special for our anniversary. :)
於 2023 年 1 月住了 2 晚

10/10 優異

Bryan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing Property. The property is vast and its amenities are plentiful. I wish we could have stayed longer.
於 2022 年 12 月住了 1 晚

6/10 一般

David

讚好：設施服務
不滿：住宿狀況
room had a water leak, staff was slow to repsond.
於 2022 年 12 月住了 2 晚

6/10 一般

Una

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Enjoyed our stay but felt it was really overpriced for what it was. Service was exceptional but the rooms were basic and lots of the activities had additional fees. I think this property is more suited for the ultra rich who can afford all of the extras that would have made the stay extra special and not your average joe who decided to splurge for a special treat.