Carp Stream

Sometimes communication within the staff failed but ultimately the management followed through on problems and fixed them. Cleaning staff were wonderful. Excellent location for bus and subway transportation

The photo they show of the glamorous exterior was not our hotel experience. The entire front was covered with scaffolding which was a big negative. The front staff was not very helpful or even friendly. Upon inquiring we were informed that the “hotel” is made up of individually owned apartments which are then rented out for stays. So, simple amenities you may be accustomed to such as ice makers are non-existent - a simple request to the front desk for ice went completely unanswered. It’s not the customary hotel stay which is unfortunate considering it’s a pricy place to stay. There are so many other hotel choices in the big city and I would reco any one of them over this property.