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費恩希爾旅館的評價

3.5 out of 5
費恩希爾旅館
Fernhill Rd, Carrigaline, County Cork

評價

8.6

優異

10 分評分,優異;55 則評價中有 28 則" "
8 分評分,不錯;55 則評價中有 18 則" "
6 分評分,一般;55 則評價中有 4 則" "
4 分評分,欠佳;55 則評價中有 3 則" "
2 分評分,很差;55 則評價中有 2 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

David

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 優異

Leonie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

6/10 一般

Razvan Nicolae

商務旅客
讚好:職員與服務
不滿:住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
於 2021 年 8 月住了 3 晚
Reception 於 2021年8月16日的回應
Thank you for the great review!

8/10 不錯

Frank

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
於 2020 年 8 月住了 1 晚

8/10 不錯

Krzysztof

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place !
The cleaners come to early ! Wake up every day between 9-10 o'clock ! :(
於 2020 年 7 月住了 3 晚
Reception 於 2020年7月15日的回應
Thanks Krzysztof! We are happy you enjoyed your stay here.

10/10 優異

CATHERINE

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Manager 於 2020年3月5日的回應
Thank you Catherine for your great review.

10/10 優異

Larry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
👍👍
No complaints,Great location friendly staff, Valve for money. Really good pint of Guinness 😉
於 2020 年 2 月住了 1 晚
Manager 於 2020年3月5日的回應
Thank you very much for your very kind review Larry.

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Our stay at Fernhill Lodge was made most memorable by the staff. Deborah or Debra, in particular, went above and beyond to make our stay the best it could be. She took the time to lead us to a bus stop about 2KM from the lodge so we could go into Cork for food. After waiting for about 20 minutes and realizing the buses weren't running, we decided to call it and return to our rooms. We asked if there was any way the restaurant would remain open for us when we got back. They happily agreed to keep the kitchen open and prepare us dinner. They definitely didn't have to do so, but that is just the kind of thoughtful people they are. Everyone on staff was very hospitable and kind. The grounds of the location were very nice. The rooms had the basics of what you would need for a decent stay.
於 2019 年 11 月住了 2 晚
reception 於 2019年12月4日的回應
Thank you so much for the time taken in leaving this lovely review, It makes us very happy when our guests have had a nice time here, we hope you come back to visit again, I will pass on your regards to Deborah.

10/10 優異

Sandra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable one night stay, bed comfy and nice room. Breakfast provided was good
於 2019 年 10 月住了 1 晚
Alan 於 2019年11月21日的回應
Thank you very much for your very kind review!

8/10 不錯

Brid

商務旅客
讚好:整潔度和職員與服務
Good stay
This is a nice hotel , very friendly and helpful staff. It needs updating and I was disappointed that there was no cooked breakfast as we paid extra for breakfast, it was just cereals toast tea/ coffee yogurts , boiled eggs. I would have been happier with a cooked breakfast. It’s a little off the beaten track and the price reflects this.
於 2019 年 11 月住了 1 晚
reception 於 2019年11月19日的回應
Hi Brid, Im glad that you enjoyed your stay here and thank you for taking the time to review us, however one thing puzzles me is the breakfast, I understand you paid extra, could you just clarify if a website charged you for this? Our breakfast is continental with boiled eggs mainly because we serve it a 5h30am for the workers. Its not feasible to provide a cooked at this hour. We don't charge for breakfast and we don't intend on doing so. I'm just letting you know for your self in case that you have been charged for something that you shouldnt have been! Hopefully see you back in Fernhill Again in the not too distant future!

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
於 2019 年 10 月住了 1 晚
Reception 於 2019年11月1日的回應
Thank you for your review, we hope to see you gain soon!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 1 晚
Reception 於 2019年10月10日的回應
Thank you so much!

6/10 一般

Holger

商務旅客
不滿:住宿狀況
於 2019 年 9 月住了 1 晚
Reception 於 2019年10月10日的回應
Thanks so much!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚
Reception 於 2019年10月10日的回應
Thanks so much!

2/10 很差

Paul

商務旅客
不滿:職員與服務、住宿狀況和客房舒適度
Check in than then immediatly check out.
No real food choice, little choice of drinks. Unable to book food and drink to the room. I checked out after 1 hour and found another hotel
於 2019 年 9 月住了 3 晚
Reception 於 2019年9月12日的回應
Dear Mr Osborne, I must say that I am disappointed to see this review especially since we spoke with each other so recently by telephone regarding your experience at Fernhill Lodge. Upon arrival you were immediately disgruntled that we didn't have an elevator. I asked you if you would prefer a room on the ground floor to which you replied that you didn't. Our porter carried your bags to your room. I showed you our menu for the evening to which you responded, “is that it???” I explained that all of our food is freshly prepared and cooked to order by a top chef for residents of the Lodge with five food choices and that the menu changes daily. You seemed happy that we operate a full Pizza menu which are also freshly made and cooked in our stone- based oven to complement our evening menu. You asked me if food could be added as a room charge and I said that it could. You added that you would like the bill to be split to show drinks on one and food on another, I said no problem. Later in the restaurant you complained about there being no Guinness on tap and that the type of fish we had wasn’t to your liking even though said fish was on the same earlier menu. Our bar is a small residents bar and we don’t advertise it as anything other than that. We gave you a complimentary drink and helped you source alternative accommodation. You called us the following day to ask if we had charged you and I said “No” - to which you replied “ Oh I’m surprised about that because hotel managers always say they won’t charge me when I’m leaving but always do”. We are not a ‘luxury hotel’ nor do we pretend to be. We are an accommodation provider who caters predominately to people working on various projects in the surrounding area and we have been told by many that we are a ‘home away from home’ for them.

4/10 欠佳

Gavin

於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 9 月住了 1 晚
Reception 於 2019年11月1日的回應
Thank you for your kind review! We hope to see you again soon!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Helpful staff, very quite, no complaints about the beer or food
於 2019 年 9 月住了 3 晚
Reception 於 2019年9月7日的回應
Thank you for the lovely feedback!

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It was pleasant, nice and quite lots of nice chinese decor
於 2019 年 9 月住了 1 晚
Reception 於 2019年10月10日的回應
Thanks so much!

8/10 不錯

真實旅客

多人同遊
讚好:整潔度和職員與服務
We found Fernhill Lodge very welcoming and loved the surrounding views. It had a very relaxed atmosphere.
於 2019 年 8 月住了 3 晚
Reception 於 2019年10月10日的回應
Glad to hear it! Thanks so much

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Situated on a nice block of land with excellent views
於 2019 年 8 月住了 1 晚

10/10 優異

paddy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
perfect
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好:整潔度、職員與服務和客房舒適度
於 2019 年 6 月住了 1 晚

10/10 優異

Dean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely gaff and staff
A friend and I stayed here a couple of weeks back as we were seeing Liam Gallagher in Cork! We traveled from Southend in Essex. The staff at this gaff were top notch and although it was out of her remit one of the team drove us to the bus stop not once but twice over the weekend cos we got really pissed up the night before! Also had a good old natter with a geezer behind the bar that told us some very funny stories about the area and parties that had stayed at the hotel before us! Top bloody banana! I also didn't get attacked for wearing a bright orange jacket!
於 2019 年 6 月住了 2 晚
Reception 於 2019年7月11日的回應
Hi Dean, Thanks a million for taking the time to leave us this review, shame you didnt get the weather for the concert but you guys had a great time anyways!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 2 晚

8/10 不錯

真實旅客

於 2019 年 6 月住了 1 晚
Reception 於 2019年6月28日的回應
Thanks for the positive review!

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
We stayed here for 2 nights. The staff could not do enough for us. They went above and beyond. We felt so very welcome throughout our stay. Would definitely recommend Fernhill lodge and we will be back
於 2019 年 6 月住了 2 晚
Reception 於 2019年6月28日的回應
Thanks so much! We are really happy to hear that you had a good time here! See you again hopefully!

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Reception 於 2019年6月27日的回應
Thanks for the kind review!

10/10 優異

Harry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely place in nice area
20 mins into Cork by car and 20 minute walk into closest town. Hotel serves food and drinks as well.
於 2019 年 6 月住了 3 晚
Reception 於 2019年6月25日的回應
Thanks Harry for taking the time to review us! hope to see you again soon!

6/10 一般

Marina

讚好:職員與服務
Convenient for Cork Airport
A bit of a nothing really except convenient for Cork airport. The room was ok but looked out over a dirty empty building within a few feet. The bar was tiny and only had draught lager & no decent wines. The menu only catered for meat eaters. I’m vegetarian so there was only a dry margarita pizza. Breakfast was self service cereal, fruit, tea &coffee and toast. Not good value for money compared to other places we’d stayed during the rest of the week.
於 2019 年 6 月住了 1 晚
Reception 於 2019年6月25日的回應
Hi Marina, thank you for your feedback. We did tell you that there was a complimentary breakfast at check in and that it was continental. You didn't mention that we also have hard boiled eggs, yoghurts, soda bread and scones also. I'm not sure what time you checked in but we do have a dinner menu which is freshly prepared however this finishes at 8.30pm and after this time we offer a pizza menu only. Your stay co-incided in our busiest weekend in Cork and you got the last room available, I know the view wasn't the best but it was all that we had available. I hope you enjoy the rest of your travels. Regards Joy

4/10 欠佳

Jo

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This place looks nothing like the photos posted. It’s run down, filthy dirty and no one around. I felt so unsafe, we left immediately. Cannot imagine how they earned any stars at all.
於 2019 年 6 月住了 1 晚
reception 於 2019年6月22日的回應
The reason that 'the place' looks run down is because you weren't at the actual hotel. You went to the wrong place, had you phoned us we could have directed you to the hotel - you were at the old golf club which is parallel to the hotel which is behind the trees. I have explained this to Expedia, did they not call you to discuss?

8/10 不錯

CHRISTOPHE

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Reception 於 2019年6月19日的回應
Hi Christophe thank you for taking the time to review us! We hope to see you again in Fernhill!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place next Cork very quiet and very nice prople at reception and in the restaurant
於 2019 年 6 月住了 1 晚
reception 於 2019年6月19日的回應
We appreciate the time you took to leave this review and thank you for the positive feedback!

10/10 優異

真實旅客

於 2019 年 6 月住了 1 晚
Reception 於 2019年6月11日的回應
Thank you! We hope to see you again soon

10/10 優異

真實旅客

讚好:職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 1 晚
Reception 於 2019年6月11日的回應
Thank you! We hope to see you again soon

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好:職員與服務、設施服務和住宿狀況
Staff were very friendly. Room nice and clean. Welcoming and warm.
於 2019 年 6 月住了 2 晚
Reception 於 2019年6月11日的回應
Thanks! We hope to see you again in Fernhill!

8/10 不錯

Christine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Late Check-in
Got in very late in the evening, but key was ready for me so no issues or delays
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月5日的回應
Thanks for taking the time to review us! We hope to see you back again soon!

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed here the night of the rod Stewart concert and had an absolutely fabulous time! The room was clean and looked great! The bar was lovely and drinks reasonably priced! Food was beautiful and the breakfast the next was amazing! Loads to choose from, hot and could eat as much as we wanted! Think what stuck with me most on this trip was the friendly staff and their willingness to help in any way they could. There was 2 men and a lady working and each of them went out of there way to help us in any way they could. It really is a little gem of a hotel and I will certainly be back again!
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月5日的回應
Hi, We are so glad you had a nice time here in Fernhill, we would love to see you back again, thanks again for such lovely feedback!

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月11日的回應
Thanks so much!

8/10 不錯

Christina

讚好:整潔度和職員與服務
Very friendly staff who could not do enough for you. Food was freshly prepared and plenty of it. Hotel itself could do with a bit of updating. Had a very pleasant stay and would recommend it.
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月5日的回應
Thanks Christina! Glad to hear the nice reviews thank you so much! Hope to see you back again!

10/10 優異

Robert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Real value for money
Great value, great food and friendly service
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月11日的回應
Thanks Robert! We hope to see you again soon!

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There was nothing to dislike about our stay at Fernhill Lodge.. The staff could not do enough for us all and it was truly the find of the year! We went to Rod Stewart's concert in Cork and the staff at Fernhill Lodge had a bus organised for those who wanted to go to the venue and the bus collected us back! €10 round trip each!! Great breakfast the morning after with a large variety of everything . My friend and I will definitely be back on our next Cork outing to the Fernhill Lodge..
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月5日的回應
Thanks so much for the positive feedback! We are always happy when our guests are happy! hope to see you back again soon

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel has everything you would need and the buffet breakfast is really comprehensive. The staff and management are really friendly and it’s great value for money
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月11日的回應
Thanks so much, appreciate it! Hope to see you again soon!

4/10 欠佳

Gerard

不滿:住宿狀況和客房舒適度
Didn't sleep continuous noise through out the night from I don't know what. Bathroom was in poor condition. Service in bar was poor.
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月5日的回應
Hi Gerard, Im so sorry you had a bad experience with us, would you mind dropping us a mail so we can look into the problems and sort them out, we welcome all kinds of feedback it helps us stay on top of things. thanks again

8/10 不錯

Claire

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Reception 於 2019年6月11日的回應
Thanks Claire! Hope to see you again soon

10/10 優異

Jim

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Perfect location for catching the Ferry to Spain. Super staff, everyone was really friendly and helpful. Quiet surroundings. The breakfast was an excellent continental breakfast with yogurt, fresh fruit, ham and cheese, toast, a wide variety of cereals, and hard boiled eggs. Excellent home cooked dinner in the restaurant as well. A little older, but clean and comfortable and perfect for us! Strong wifi signal as well.
於 2019 年 4 月住了 2 晚
Reception 於 2019年6月5日的回應
Hi Jim! Sorry for the late reply, thanks for the great feedback, we hope you enjoyed your bike ride through Europe! Hope to see you back again!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfortable
Good stay. Clean comfortable room. Friendly staff. Good value but breakfast limited. WiFi kept dropping.
於 2019 年 4 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Basic but good value
I only stayed one night so I can't write a long review. Staff were friendly. Breakfast was basic but starts at 5.30 which is useful. The bar and restaurant area is nice, though I didn't get a chance to try the food. It's outside the town but ok if you're driving.
於 2019 年 4 月住了 1 晚