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卡羅爾頓燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
卡羅爾頓燭木套房酒店 (IHG 旗下酒店)
1296 Canton Rd NW, Carrollton, OH

評價

9.4

完美

10 分評分，優異；289 則評價中有 216 則" "
8 分評分，不錯；289 則評價中有 53 則" "
6 分評分，一般；289 則評價中有 9 則" "
4 分評分，欠佳；289 則評價中有 8 則" "
2 分評分，很差；289 則評價中有 3 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Brian

讚好：職員與服務、設施服務和住宿狀況
Well run hotel
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月23日的回應
Thank you.

10/10 優異

Allen

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All was great…thanks for all the appliances, chairs etc.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年12月2日的回應
Wonderful! Thank you.

8/10 不錯

Allen

於 2023 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay for the weekend!!
Our stay was a great stay except for the diesel trucks sitting idling throughout the nights. That makes it hard to get a goodnights sleep. I wish you could have a breakfast buffet also. A current listing of restaurants with addresses would have been great help.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月31日的回應
Thank you for your stay and letting us know about your time here. I do apologize for the trucks we do encourage them to park away from the building to assist with this. Yes Candlewood, as a brand, does not offer a breakfast. However, we do stock a large variety of items in the Cupboard to fill the need. Thank you again.

8/10 不錯

Kathy

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The stay was good. Room was clean. For a 2 queen room, there wasn't much space for 3 adults. But they accommodate for pets and my service dog was happy there. The overall cleanliness of the halls were not great as many construction workers tracked in dirt and mud.Everything else was as you'd expect from a modest hotel.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月12日的回應
Kathy, thank you for your stay and feedback. You are correct, the halls do require a large amount of attention and we do everything we can to maintain this. Thank you again.

8/10 不錯

John

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月12日的回應
Thank you.

8/10 不錯

Brittany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just drove through and stayed for one night but it was a really nice place. Everything seemed super clean besides behind the bathroom door (floor needed to be swept/vacuumed) shower was excellent, best water pressure and they don’t use cheap no brand soaps, they had dove shampoo, conditioner and body wash! I would definitely recommend!
General Manager 於 2023年9月27日的回應
Thank you for your stay and I will being the floor issue to the attention of the staff. I apologize, this should not have occurred. Thank you for the recommendation.

10/10 優異

Lisa

於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月27日的回應
Thank You!

10/10 優異

Rozanne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing
The water pressure was completely amazing! The staff were super friendly. Bed was super comfortable. The hotel was cleaned and so was our suite.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月27日的回應
So happy to hear that you enjoyed your time with us. Thank you.

10/10 優異

Van

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice little town, the hotel was clean and in excellent shape!
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月27日的回應
Thank you for your visit.

10/10 優異

Valerie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect!!
Excellent!!! Great service and very clean! We wish we could have same hotel everywhere we go on vacation!
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月27日的回應
Glad you were able to enjoy your time with us. Thank you.

4/10 欠佳

LaLainya

寵物同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
I booked and paid for my room. I was trying to go to a cave and visit the Ark Experience but I was relying on Google Maps and something messed up and it took me to a L & L Lumber Liquidators 2 hours in the opposite direction. I called and talked to the hotel before and told them I was planning to go to the ARK and would be checking in late. I called after I got lost and told them what happened and I was now 6 hours away. They ASSURED me my room was paid for and would be waiting whatever time I got there. Driving down dark, unlit, dirt roads with wildlife jumping in the road in front of me made that drive even slower. I got there at 3am and the girl at the desk told me they cancelled my room. I asked her what am I supposed to do and she told me "go to another hotel" I said but I PAID for this one, I am not paying for another one...she kinda shrugged at me. She told me there was nothing she could do, I asked if she expected me to sleep in my car in the parking lot when I had given them money for a room. She told me I didn't pay them, I paid Expedia and I could sleep where I wanted, just not in one of the hotels rooms. I demanded the name and number of the hotel manager and regional manager. SHE REFUSED to provide them. She called the manager,and suddenly there was a room available. She made me give her a new credit card, so I am pretty sure I paid Expedia AND the hotel for this room. VERY RUDE. She was the rudest person I dealt with on my whole trip. Stay next door!
於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月27日的回應
As stated in previous responses, we are greatly sorry for all the trouble throughout your whole journey. I can feel your frustration as each review posted has become more intense. As explained at check out, the card given at check in only had a 10 authorization placed for incidentals which was released at check out. I also hope the extra hours extended where able to help with resting and resetting after the previous day. Best of luck on your future journeys.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice!
It was super easy to check-in and get settled. Super nice room, gym, and pool. We would have liked to have had breakfast available, but we knew when we booked it that that was not an offer. Overall, very nice!!
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月22日的回應
Thank you for your stay. Keep in mind we always keep an assortment of items available in the Candlewood Cupboard if that helps throughout your stay.

10/10 優異

Kim

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice Rooms
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月22日的回應
Thank you.

6/10 一般

Annette

讚好：職員與服務和客房舒適度
Loved the staff, a few property items to address
First, I want to say the front desk people were top-notch--friendly and helpful. The cleanliness I gave an okay because there was a slight odor in the room when we entered that wasn't altogether pleasant. Not sure what it was. Otherwise, the room and bathroom were very clean. The condition of the room and bathroom was great; I gave the overall condition of the property an "okay" because the hallway carpet is wrinkled (as though it needs re-stretching). The room itself was comfortable, though.
於 2023 年 8 月住了 3 晚
General Manager 於 2023年8月22日的回應
Thank you for your feedback. We are aware of the hallway carpet and are in the process of getting it scheduled for replacement. Thank you for your stay.

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean facility
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月15日的回應
Thank you for your feedback

8/10 不錯

Richard

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月15日的回應
Thank you for your stay.

10/10 優異

Cynthia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a quick overnight stay here and would have loved to stay longer.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月15日的回應
We look forward to that opportunity.

10/10 優異

Eugene

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月15日的回應
Thank you.

8/10 不錯

Jean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here while visiting Canton for enshrinement weekend. Further away than I'd have preferred but the prices were not jacked up for HOF weekend. Property is clean, quiet, safe and the staff were friendly and accommodating.
於 2023 年 8 月住了 3 晚
General Manager 於 2023年8月15日的回應
Thank you for visiting and enjoying the festivities. I hope we contributed to a fun trip.

10/10 優異

Brian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
General Manager 於 2023年8月15日的回應
Wonderful! Thank you.

10/10 優異

Jamie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great. Everyone was very nice
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月15日的回應
I'm glad we were able to provide a positive stay.

10/10 優異

scott

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
General Manager 於 2023年8月15日的回應
Thank You!

10/10 優異

TODD

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was clean and inviting the studio suite worked perfectly for our family
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月15日的回應
I'm glad you enjoyed your stay.

10/10 優異

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
General Manager 於 2023年8月15日的回應
Thank you for your feedback.

8/10 不錯

Gregory (Sherwood)

於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月27日的回應
Thank you for your stay.

10/10 優異

Tonia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
General Manager 於 2023年8月15日的回應
Thank you!

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月15日的回應
Thank you for your stay.

10/10 優異

Craig (beavercreek)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月27日的回應
Thank you for your stay.

10/10 優異

steven

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月24日的回應
Thank you.

10/10 優異

Barbara

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great staff, great pool
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月24日的回應
Thank you.

10/10 優異

Amy

於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月24日的回應
Thank you.

4/10 欠佳

真實旅客

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
General Manager 於 2023年7月24日的回應
Thank you.

10/10 優異

Melinda

家人同遊
Great place to stay, friendly staff and love having a kitchen in the room!!
於 2023 年 7 月住了 4 晚
General Manager 於 2023年7月17日的回應
It is a wonderful feature. Thank you for your stay.

10/10 優異

Nancy

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
I could bring my dog
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月11日的回應
Wonderful!

10/10 優異

Sam

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
General Manager 於 2023年7月11日的回應
Thank you.

2/10 很差

Jane

於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月15日的回應
Additional feedback would be appreciated.

10/10 優異

Sylvia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Home away from home
Nice suite!
於 2023 年 6 月住了 4 晚
General Manager 於 2023年7月11日的回應
Glad to have you.

10/10 優異

Julianne

於 2023 年 6 月住了 4 晚
General Manager 於 2023年7月11日的回應
Thank you for your stay.

10/10 優異

Melissa

於 2023 年 6 月住了 4 晚
General Manager 於 2023年7月17日的回應
Thank you for your stay.

10/10 優異

Tianyi

於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月11日的回應
Thank you.

8/10 不錯

Cheryl

家人同遊, 多人同遊
讚好：整潔度和職員與服務
Bathtub did not drain for showers. Lots of noise from the room above.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月20日的回應
Thank you for bringing this to our attention. We will make sure it is corrected. Thank you for your stay.

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
Nice facility
於 2023 年 6 月住了 3 晚
General Manager 於 2023年6月8日的回應
Thank you.

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月8日的回應
Thank you.

10/10 優異

Patti

家人同遊
讚好：整潔度、職員與服務和住宿狀況
My sister and I enjoyed staying at Candlewood Suites. Easy check in, super clean and comfortable.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年6月8日的回應
Glad we were able to provide a comfortable stay during your visit. Thank you.

10/10 優異

camille

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly and very clean
於 2023 年 4 月住了 1 晚
General Manager 於 2023年6月8日的回應
Thank you for your stay.

10/10 優異

Bruce

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was all nice just a bit pricey on the breakfast items
於 2023 年 4 月住了 2 晚
General Manager 於 2023年4月5日的回應
Thank you for your stay and feedback.

10/10 優異

Joe

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was comfortable, amazing, & friendly. I will stay again in the future.
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月5日的回應
Thank you for your stay.

10/10 優異

Stacy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
In town for a wedding at century farms … sweet, friendly little town.
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月30日的回應
Thank you!

10/10 優異

Jeremey

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月30日的回應
Thank you!