The owner is great, the property is great, but the front desk clerk was Terri ly UNprofessional snd took my husband to her house to spend the night while I was away at work . I think she is representing OYO when she is there and that was a very inappropriate and unacceptable thing for her to do . KATELYN is her name.
Jason or Terri
於 2024 年 4 月住了 1 晚
4/10 欠佳
Kayla
親子同遊
2024年4月7日
不滿:職員與服務、設施服務和住宿狀況
Room was not ready at check-in time of 3pm. Was asked to come back in an hour or two. Upon entering the room was very disappointed as our room was nothing like advertised. Mattress on a platform, barely a foot from the ground. Wifi did not work in the room only in front of the entrance or inside.No mini fridge or coffee pot in the room. Tried to shower around 7pm and the water would not heat up, asked about the issue and again was told to wait a couple hours because the hotel's permanent tenants were all getting home from work and showering and there was only a 50 gallon water heater for the entire hotel. At 7 AM we went to the lobby for the free breakfast however the lights were off inside and the door was locked. Again at 9AM when we were ready to leave the lobby was empty and the door locked. Called the after hours number posted on the door multiple times with no answer. Had to return at 11AM to return the room key. The only plus to staying here was that the security deposit of $100 was refunded 48 hours after check out
Kayla
於 2024 年 4 月住了 1 晚
2/10 很差
Steven
2024年4月3日
Steven
於 2024 年 4 月住了 1 晚
8/10 不錯
Trevor
2024年2月20日
讚好:整潔度和職員與服務
Trevor
於 2024 年 2 月住了 1 晚
6/10 一般
Terri
2024年2月19日
讚好:整潔度
不滿:設施服務
Pros: The photos were accurate the room looked just like the pictures. The cost of the room was affordable.
Cons: On Expedia it said the cost for a pet was $30, but when I checked in I was told that was wrong and it was $50. I think they should have honored the $30. They said that they were trying to get that straighten out.
The room didn't have any hot water. We thought they may have been switched, but no. I told them when I checked us out that and was told something about changing water heaters and location of room. I was told that I needed to leave water running for 20-30 minutes.
Only one large towel to use between us, but since no hot water we didn't need it.
No breakfast, but on Expedia it said there was one. We ate at a place in Munfordville called Murray's Restaurant and I would highly recommend it. Very Good!
The AC/Heater was very loud when it came on during the night. Even noise cancelling head phones didn't work.
No WIFI in the room. Had to go to lobby to use it, but who wants to do that?
If you are looking for a bed to sleep in that is close to the attractions and is inexpensive then this is the place.
Terri
於 2024 年 2 月住了 1 晚
8/10 不錯
James
2024年2月5日
讚好:整潔度、職員與服務和住宿狀況
Staff was really friendly.
James
於 2024 年 2 月住了 1 晚
10/10 優異
Jennifer (Archer)
2022年8月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jennifer
於 2022 年 8 月住了 1 晚
4/10 欠佳
Lisa T
親子同遊
2022年7月17日
After having reserved this location 10 days in advance, OYO cancelled my reservation without any notice other than an email they sent 2 hours before check in, (of course I don't see it as I am driving there!). When I got there and found I had no room they offered no help. Just for curiosity I asked whether they had a continental breakfast or fridge/microwave in the rooms as advertised. They said no. Good thing Travelocity was able to help... their rep rebooked me a much better hotel for the same price nearby. I am actually very glad I did not have to stay here.