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宿務大酒店的評價

3 out of 5
宿務大酒店
Vibo Place, N. Escario Street, Cebu, Cebu

評價

6.8
10 分評分，優異；120 則評價中有 18 則" "
8 分評分，不錯；120 則評價中有 45 則" "
6 分評分，一般；120 則評價中有 30 則" "
4 分評分，欠佳；120 則評價中有 17 則" "
2 分評分，很差；120 則評價中有 10 則" "

7.2/10 

整潔度

7.6/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整体比较不错
酒店人员都比较热心，房间也很大，一张单人床和一张加宽的双人床，加宽双人床睡俩人没问题，酒店里ayala和Robinson's place都不远 走路10多分钟 里SM sall 打车70-80比索左右

6/10 一般

Benjie

家人同遊
讚好：職員與服務
The problem is the air conditioning need to fix the air adjustment which is broken, the water heater is not properly working during the time of my stay.
於 2024 年 1 月住了 1 晚

8/10 不錯

Jezreel Gaius (Bellflower)

讚好：整潔度和職員與服務
Convenient Location. Good breakfast. Its Clean.
於 2023 年 11 月住了 2 晚

10/10 優異

Mohe

讚好：整潔度、職員與服務和住宿狀況
It’s my 4th time staying there , I highly recommend
於 2023 年 6 月住了 1 晚

8/10 不錯

Robert Crisencio C

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good location
good location.. delicious food.. humba is great
於 2023 年 3 月住了 1 晚

8/10 不錯

Johnny

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2023 年 1 月住了 4 晚

8/10 不錯

David

讚好：整潔度、職員與服務和客房舒適度
Great hotel.
Overall it’s a great hotel. Clean, friendly and efficient staff. It has spacious rooms and a real hot water bathtub. A rarity in the Philippines. The only disappointment I had was the pool was closed for renovation. I wish had known that before booking and flying to Cebu. Otherwise it was a great hotel.
於 2022 年 12 月住了 1 晚

8/10 不錯

Paz Divina Gracia

多人同遊
讚好：整潔度、職員與服務和設施服務
The location is convenient. Thus, the hotel is busy. Cleaning of the rooms need to be inspected regularly. Maybe a daily inspection by Housekeeping Manager room by room or spot check. The furniture and floor were dusty but maybe because there were renovations being done next room. New towels/bath rugs needed. Breakfast was great but maybe have more variety. Otherwise, I will stay there again. Staff is very accommodating in all areas. Good customer service.
於 2022 年 10 月住了 3 晚

4/10 欠佳

Paz Divina Gracia

於 2022 年 10 月住了 2 晚

8/10 不錯

Sophia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Descent hotel for a short stay. Staff was very nice
於 2022 年 9 月住了 2 晚

8/10 不錯

Mae (Ne Jersey)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is close to some shops and restaurants. Most of all close to a Catholic Church, a PLUS.
於 2020 年 2 月住了 3 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度和職員與服務
Prime location. Excellent connectivity. Many dining options nearby. Many entertainment options nearby. Fairly nearer to airport.
於 2020 年 2 月住了 3 晚
CEBU GRAND HOTEL 於 2020年2月12日的回應
Maayong Adlaw! Hi Guest, Thank you so much for your feedback we really appreciate it. Hoping to have you again and more better service will come. Have a nice day!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice room and staff. Ideal location. Relaxing and quiet. Clean room.
於 2020 年 1 月住了 2 晚
CEBU GRAND HOTEL 於 2020年2月5日的回應
Maayong Adlaw! Thank you for taking time to review us here at Cebu Grand Hotel. We are delighted to have you again soon. Have a nice day!

2/10 很差

真實旅客

不滿：整潔度和住宿狀況
The leaking pipe that made water pour out of the overhead light in the bathroom. Then my party was forced to switch rooms in the middle of the night and I was not compensated for our trouble at all. I was and am very disappointed in this hotel. I also still have video of the incident which I am considering posting online if I am not compensated in some way for my troubles.
於 2020 年 1 月住了 4 晚
CEBU GRAND HOTEL 於 2020年2月5日的回應
Maayong Adlaw! Hi, We would like to apologize of what happen during your stay our sympathy of apology that took for trouble. But we would like to thank for your review. We already address this to our management. Have a good day!

6/10 一般

Pekka

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The hotel is already really worn on all sides... Price did not match hotel quality
於 2020 年 1 月住了 1 晚

4/10 欠佳

真實旅客

於 2019 年 12 月住了 3 晚

6/10 一般

Martin

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Stay elsewhere
Old hotel with old bedbugs
於 2019 年 9 月住了 4 晚
Bridgette 於 2019年11月2日的回應
Maayong Gabi-e! Hi Mr. Martin, We would like to apologize regarding of what happen during your stay. Our apology. We will make sure next time to improve our service. Thank you and daghang salamat! Best Regards, Front Office Team

10/10 優異

Louis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 14 晚
FRONT OFFICE TEAM 於 2019年9月8日的回應
Maayong Adlaw! Hi Mr. Louis, thank you so much for having feedback to us. We are greatly to have your stay with us and hope you'll come back. Feel warmth here at Cebu Grand Hotel. Thank you and have a good day! Your's in service, Bridgette Gless Irish Jaica Joshua

6/10 一般

真實旅客

於 2019 年 8 月住了 1 晚
FRONT OFFICE TEAM 於 2019年8月26日的回應
Maayong Adlaw! Thank you for having feedback us here at Cebu Grand Hotel. Thank you and have great day! Your's in service, FRONT OFFICE TEAM

2/10 很差

真實旅客

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
No bell man when we arrived , not one person helped us with our luggage . We stay here often and this is the first time our stay did not include breakfast . Very disappointed
於 2019 年 8 月住了 1 晚
Front Office Team 於 2019年8月26日的回應
Maayyong Adlaw! We would like to apologize of what happened about your stay. We hope it will never happen again and we will addressed this one to our management. Thank you and have a good day! Your's in service, FRONT OFFICE TEAM

4/10 欠佳

edward

讚好：職員與服務和住宿狀況
不滿：整潔度和客房舒適度
None
Sorry but I will tell the bathroom is dirty And also the swimming pool. Stay is better and also stuff so friendly
於 2019 年 4 月住了 4 晚

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
It was near to a place where I had a meeting and I had stayed there before some years ago .
於 2019 年 4 月住了 1 晚

6/10 一般

Mark

Potential
Bit of renovation going on so appreciate the distraction and challenge to the staff. Breakfast standard varied more selection would assist. It is a good location
於 2018 年 12 月住了 7 晚
Bridge 於 2019年1月7日的回應
Warm Greetings from Cebu Grand Hotel! Dear Mark, We would like to thank for having a time for feedback from us. We would like to apologize about what happen during your stay. We really appreciate your feedback to us. Hope we can have you until next time. Thank you and have a good day! Best Regards, Front Desk Associate

10/10 優異

Liberty

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Front Desk Associate 於 2018年11月1日的回應
Greetings! Thank you for taking time to have your feedback from us. Have a Nice Day!

2/10 很差

Fin (Bohol)

不滿：職員與服務和住宿狀況
We’ve stayed here multiple times when passing through Cebu we’ve always had a pleasant experience but this time was a complete disaster . Usually there always someone at the front door to greet you and help you with your bags , not this time ! The door could care less . Then there was the renovation going on which was loud and smelled like chemicals in the lobby . Suppose to have WiFi and when we got to the room no WiFi . We called the front like 10 times and 10 times they said they will retry it and call us back , no call no WiFi , the next day we realized only the 2nd fl had internet and we brought this to the front desk and they moved us from the 2nd to 4th , so obviously they knew the only floor that had internet was the 2nd fl but played games with us for a whole day and lied about it . The restaurant was closed and had the breakfast buffet in one of the function rooms on the 7 th floor , what a nightmare . The food was disgusting , all left overs from a previous banquet , no real breakfast food what so ever . We’ve been loyal guests of this hotel for 2 years and we’ll never be back .
於 2018 年 9 月住了 2 晚
Front Desk 於 2018年9月21日的回應
Greetings! Dear Guest, We would like to apologize during your stay here in our property. We will make sure to take action to this matter. In behalf of our management, we sincerely apologize to you. Hoping for another action will be taken to meet the satisfaction of all guest. Thank you for your feedback. Best Regards, CEBU GRAND HOTEL

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
ms.M.E
It was indeed a great stay. Service was good very friendly. Maybe needs little update.
於 2018 年 8 月住了 14 晚
Front Desk 於 2018年9月10日的回應
Warm Greetings from Cebu Grand Hotel! Dear Ms. M.E., It gives us great pleasure to receive encouraging feedback from our guests. Thank you very much for taking the time to appreciate the standards and the service. Your praise for the service of our staff is very much appreciated. Thank you for choosing Cebu Grand Hotel and we look forward to more visits in the future. Best Regards, Front Desk Associate

2/10 很差

kazuhide

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
最悪。二度と泊まらない！
於 2018 年 8 月住了 2 晚
Front Desk 於 2018年9月4日的回應
Greetings! We would like to apologize about what happen during your stay to our property. Rest assure we will take action to improve our service and meet your satisfaction. Thank you. Best Regards, Front Desk Associate

8/10 不錯

Manolita

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 3 晚
FRONT DESK 於 2018年8月18日的回應
THANK YOU FOR STAYING WITH US!

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Overnight Stay
The beds are too soft. Towels are dirty. Hot water in shower not working. Aircon is okay. Window is appreciated.
於 2018 年 8 月住了 1 晚
Front Desk 於 2018年8月18日的回應
Warm Greetings from Cebu Grand Hotel! We would like to apologize about what happen during your stay. We hope it will not happen to other guest. Again, were sorry. Thank you for your review.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 3 晚
Front Desk 於 2018年9月10日的回應
Greetings! Dear Guest, We appreciate your feedback. Rest Assured we will apply our good service to meet your satisfaction. Thank You. Best Regards, CEBU GRAND HOTEL

8/10 不錯

真實旅客

於 2018 年 7 月住了 1 晚
FRONT DESK 於 2018年8月18日的回應
THANK YOU FOR CHOOSING US. WE HOPE THAT YOU ENJOYED YOUR STAY IN OUR HOTEL.

8/10 不錯

Frans

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Improving
During the years we have used the Cebu Grand, we have seen improvements. Now breakfast was served on the 7th floor roof top, what was a good place to enjoy the views. Breakfast was alright, but still would like to have JUICE available instead of instant-powdered sweet stuff. Room was large and comfortable, basic amenities and small complimentary bottles of water. Good bedding. Safe box installed and plenty of closet space. Good service from the staff.
於 2018 年 8 月住了 1 晚
Front Desk 於 2018年8月18日的回應
Warm Greetings from Cebu Grand Hotel! Thank you for choosing Cebu Grand Hotel. We really appreciate your feedback during your stay. It's our pleasure to serve you. Hope you check in here again.

2/10 很差

Glisy

不滿：職員與服務、住宿狀況和客房舒適度
Not a place to stay!
The place is outdated. Bed is so old. Ants all over the counter, AC not working good. If only I don't get charged to cancel my 13 days booking I would move to a different place. Will never recommend the place to friends. Saw some guests was smoking inside the room when I walked by and had their door open. 1:30am a guest with kids was making terrible noise down the hallways.
於 2018 年 7 月住了 13 晚
Front Desk 於 2018年8月18日的回應
Greetings from Cebu Grand Hotel! We sincerely apologize during your stay. We hope it will not happen to other guest and again thank you for your response this will be a chance to us to have a practice of good service. Thank you!

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：住宿狀況
장단점이 뚜렷한 호텔
장단점이 뚜렷한 호텔입니다. 성수기였는데 예약이 늦어서 적당한 호텔이 없어 그냥 예약해서 5일 묵었습니다. 전 5일 동안 바퀴벌레, 쥐는 보지 못했습니다 ㅋ 우선 단점은 1. 그로테스크하게 물이 나오는 샤워헤드. 이건 다른 분들도 평해놓았으니 안고쳐줄 것 같아서 그냥 주변 마트에서 새로 샤워헤드를 사서 교체해서 해결. 수압은 좀 낮아요. 2. 귀에 거슬리는 큰 에어컨 소음. 전 민감하지 않아서 큰 문제는 아니었습니다. 그러나 냐우 시원함. 3. 맛없는 조식. 조식포함 예약하고 이틀만 먹었네요. 식성 아주 좋은데... 조식 없이 예약을 권합니다. 그리고 장점은 1. 주변이 주거지라 매우 조용합니다. 바로 앞에 스타벅스도 있고. 방이 매우 넓습니다. 2. 직원들은 나름 친절합니다. 그리고 guest-fruendly hotel입니다. 3. 아얄라 몰, 망고스퀘어, 한국인 많이 사는 지역 모두 금방 갈 수 있습니다. 아얄라몰은 지프니 타고 5분. 걸어서 15분.
於 2018 年 7 月住了 5 晚
Front Desk 於 2018年8月18日的回應
Warm Greetings from Cebu Grand Hotel! We extremely appreciate during your stay here but we would like to apologize about the cleanliness of your room. We hope it will not happen to other guest. See you again. Thank you!

6/10 一般

真實旅客

Ok bit far from most things
於 2018 年 5 月住了 2 晚

4/10 欠佳

AC

不滿：職員與服務、住宿狀況和客房舒適度
Positives: The location was good, close to malls and restaurants. The buffet breakfast had a good range of food and was generous. Negatives: The fitness centre was unavailable even though this was advertised on various travel sites and on the hotel website. If facilities are not currently available, it should not be advertised. We were informed that they could not organise a breakfast on the go (not even a simple sandwich and juice) before our early day tours around Cebu as it was "strict hotel policy" not to provide breakfast before 6AM even though we paid for breakfast inclusive during our stay, which to me highlights poor customer service and a lack of flexibility as other hotels have been more accommodating to our requests. We also had water seeping through a crack in the room's ceiling during a storm which was far from ideal.
於 2018 年 5 月住了 1 晚

8/10 不錯

Siham

讚好：整潔度、職員與服務和住宿狀況
Pas mal
Chambre spacieuse et propre mais problème avec la douche (pas d eau) qui n a pas pu être solutionné rapidement
於 2018 年 2 月住了 3 晚

8/10 不錯

Carina

讚好：職員與服務和客房舒適度
Lidt slidt men fint hot med god morgenmads buffet
Fint hotel men noget slidt hotel, som ligger forholdsvis centralt mellem Ayala centeret og Cebu centrum. Personaler er meget flinke og hjælpsomme. Poolen er ok. Morgenmaden er god, velsmagende og afvekslende, dog er man ikke i tvivl når der ikke er så mange på hotellet, det ses desværre tydeligt på udvalget på buffeten.
於 2017 年 12 月住了 1 晚

2/10 很差

NB (AMSTERDAM)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
VERY POOR HYGIENE
The room and hotel had a very bad smell all around. The hotel room itself was infested with small bugs crawling around the furniture and we spotted several cockroaches. The toilet was clogged and though we were confirmed an engineer would be passing by to fix it, this never happened. The shower had many molds. The breakfast was also disappointing, as the dessert trays with food had the same small bugs crawling around on them...and I don't think they were meant on there as a garnish. The bed was infested with bed bugs and caused itchiness. My advice is, if you booked this hotel be sure to bring your own Hazmat suit...as you will need this to sleep, shower and walk around safely through this hotel...no exaggeration involved.
於 2017 年 12 月住了 1 晚

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I would stay there again
於 2017 年 12 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious rooms
Friendly reception staff, rooms are spacious but do not have much of a view
於 2017 年 11 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious rooms
Friendly reception staff, convenient location, rooms are spacious but do not have much of a view.
於 2017 年 11 月住了 3 晚

8/10 不錯

jose

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel. We enjoyed our stay. Staff is very helpful et there is a pool.
於 2017 年 11 月住了 2 晚

10/10 優異

Sergia Nielsen (Danmark )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We STAY at Grand Hotel 2.time. We come back Coz we Feel safety & secure.The personale is Very Nice ^ Very helful. Thank you & se you all next Time.
於 2017 年 11 月住了 1 晚

6/10 一般

Paul (superb)

讚好：職員與服務
不滿：住宿狀況
needs total renovation - superb staff
need of total renovation. Old hotel. bad plumbing. dirty carpets. not very grand. good breakfast buffet. superb and service minded staff. great location. near to everything.
於 2017 年 10 月住了 10 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
Old Property So Don't Expect Much...
Property is old so don't expect much. I'd drop by after they've renovated and refurbished their rooms. The one redeeming value is the neighborhood. Though not as much as a mall, Vibo Place has a good amount of places to dine and hangout. Plus, the area also hosts a farmer's market.
於 2017 年 11 月住了 2 晚

10/10 優異

Caesar (Philippines)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is newly renovated, so it was a pleasant surprise when I checked in. The hotel is conveniently located, near shopping centers. There is also an arcade with several good restaurants just across the hotel. I will stay in this hotel whenever I travel to Cebu for business.
於 2017 年 9 月住了 1 晚

8/10 不錯

CHAY (東京)

讚好：整潔度和職員與服務
敷地内にいくつもの飲食店、スタバも。
従業員の対応も良く快適。1階のレストランが24時間ならば良いのに。今回はビジネストリップだったので、街中のロケーションは便利だった。プールはおまけみたいなサイズだったが、日焼けするには十分。
於 2017 年 6 月住了 7 晚

8/10 不錯

Damo (Western Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel close to bars and shopping..
My wife and I enjoyed our stay and agreed it's a hotel with good value for money. The staff were very nice and helpful.
於 2017 年 5 月住了 1 晚

6/10 一般

Mark

讚好：整潔度和職員與服務
regular traveller to Cebu - tried for first time - location good - staff good - breakfast adequate - hotel tired needs an update - wi fi slow at best - room basic in standard an facilities - overall disappointed from the advertised expectation