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宿霧市馨樂庭酒店的評價

4 out of 5
宿霧市馨樂庭酒店
Baseline Center Juana Osmena Street, Cebu

評價

9.2

卓越

10 分評分，優異；278 則評價中有 204 則" "
8 分評分，不錯；278 則評價中有 50 則" "
6 分評分，一般；278 則評價中有 10 則" "
4 分評分，欠佳；278 則評價中有 8 則" "
2 分評分，很差；278 則評價中有 6 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Yen-Ching

讚好：整潔度和客房舒適度
於 2023 年 12 月住了 1 晚
Abby 於 2024年1月31日的回應
Dear Yen-Ching, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Hsin Yu

商務旅客, 多人同遊
讚好：整潔度和客房舒適度
乾淨舒適的飯店
早餐好吃，房間舒適乾淨，服務人員親切，只是連續住宿時，需要提醒才會更換備品與浴巾。
於 2023 年 9 月住了 5 晚
Abby 於 2023年10月3日的回應
Dear Hsin Yu, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. Please know that your comments about the housekeeping has been shared with them for corrective action. All of us are looking forward to your next visit here at Citadines Cebu City! Best regards, Abegail NicolasGuest Service Manager

10/10 優異

CHIA-HUEI

於 2023 年 6 月住了 1 晚
Abby 於 2023年7月1日的回應
Dear Cia-Huei, Thank you for taking the time in giving us an outstanding review! We look forward to your next visit here at Citadines Cebu City! Best regards, Abegail Nicolas

6/10 一般

IN WAI

讚好：設施服務
於 2023 年 4 月住了 2 晚
Abby 於 2023年5月6日的回應
Dear In Wai, Thank you for taking the time in giving us a rating. I would love to know more about your stay so we could improve our services. Would appreciate your response. Looking forward to hearing from you! Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Chenhao

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
From the security to the check in front decks, inside the room, breakfast, everything was perfect. The hotel still in soft opening but you cannot find a single mistake from them
於 2020 年 1 月住了 2 晚
Nanette 於 2020年1月22日的回應
Dear Chenhao, Thank your for your feedback. Receiving such feedback motivates us more to improve our products and services. Sincerely, Nanette Moreno - Residence Manager

10/10 優異

YUEH HSIA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒的住宿體驗,值得推薦
於 2019 年 11 月住了 1 晚
Nette 於 2019年11月26日的回應
Dear Yueh, Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team. We hope to see you again. Sincerely, Nanette Moreno Residence Manager

10/10 優異

Joe

讚好：整潔度、設施服務和住宿狀況
Great service.
於 2024 年 4 月住了 1 晚
Guest Service 於 2024年5月3日的回應
Warm Greetings from Citadines Cebu City!Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit.

8/10 不錯

Randy

The hotel was great but the restaurant that they serve you breakfast at serves the same thing everyday. If you do not want to eat the same thing everyday do not get breakfast with your room. There is plenty of places to go eat.
於 2024 年 4 月住了 11 晚
Guest Service 於 2024年5月1日的回應
Warm Greetings from Citadines Cebu City!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about the breakfast. You have our assurance that we are currently looking into the issue you described. Looking forward to serving you even better next time.

10/10 優異

Andrew (Montgomery)

讚好：整潔度和設施服務
Perfect
於 2024 年 4 月住了 2 晚
Abby 於 2024年4月18日的回應
Dear Andrew, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us! All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Andrew (Montgomery)

讚好：整潔度和住宿狀況
Perfect place for my first time in Cebu
於 2024 年 4 月住了 1 晚
Abby 於 2024年4月18日的回應
Dear Andrew, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us! All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

maria

讚好：整潔度和住宿狀況
Staff were hospitable and respectful.
於 2024 年 4 月住了 2 晚
Abby 於 2024年4月15日的回應
Dear Maria, Thank you for taking the time in writing us a review!We appreciate your kindness towards our staff overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Philip

讚好：整潔度、設施服務和住宿狀況
Best staff is Cebu!!
於 2024 年 4 月住了 1 晚
Kathleya Abellana 於 2024年4月12日的回應
Dear Sir Philip,Warm Greetings from Citadines Cebu City!Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area.

10/10 優異

sonia (Maryport)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Room was nice, had 1 bedroom apartment, though it was compact, had everything we needed, including washing machine, but if no washing machine in your room, there is laundry by pool. Limited number of beds at pool. Breakfast was best we've had whilst travelling in Philippines, amazing choice and quality.
於 2024 年 3 月住了 2 晚
Guest Service 於 2024年3月24日的回應
Warm Greetings from Citadines Cebu City!Thank you for taking the time to send a positive review on your last stay with us. We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 優異

Angelo

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very nice hotel. Great staff.
於 2024 年 3 月住了 4 晚
John 於 2024年3月22日的回應
Warm Greetings from Citadines Cebu City! We are incredibly grateful that you took the time out of your busy schedule to give us a review. We strive to provide exceptional service and amenities to all of our guests, your feedback is invaluable to us. We look forward to having you back with us again.

10/10 優異

Enrico

讚好：整潔度、設施服務和住宿狀況
My stay at the citadines was everything I could have wanted in a hotel.
於 2024 年 2 月住了 15 晚
Guest Service 於 2024年3月18日的回應
Warm Greetings from Citadines Cebu City!Thank you so much for taking the time to give us an outstanding review. We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 優異

Chad M (Waco)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Fantastic property! Cabsare right at the curb at all times.. very helpful and affordable.. breakfast was plentiful and delicious… loved this stay! Helpful staff! Very positive experience
於 2024 年 2 月住了 8 晚
Guest Service 於 2024年3月13日的回應
Warm Greetings from Citadines Cebu City!Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your positive rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 優異

Philip

讚好：整潔度、設施服務和住宿狀況
Excellent staff always!
於 2024 年 3 月住了 1 晚
Guest Service 於 2024年3月13日的回應
Warm Greetings from Citadines Cebu City!Thank you for taking the time to share this positive review! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 優異

Philip

讚好：整潔度、設施服務和住宿狀況
Excellent front desk staff!!!
於 2024 年 2 月住了 2 晚
Guest Service 於 2024年3月2日的回應
Warm Greetings from Citadines Cebu City!Thank you for taking the time to share this positive rating. We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in cebu.Thank you once again and see you soon.

10/10 優異

Philip

讚好：設施服務和住宿狀況
Best hotel staff in the world!
於 2024 年 2 月住了 2 晚
Guest Service 於 2024年2月22日的回應
Warm Greetings from Citadines Cebu City! Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope to see you soon.

10/10 優異

Raymond (Newton)

家人同遊
讚好：整潔度、設施服務和住宿狀況
All around phenomenal property. Highest possible recommendation
於 2024 年 2 月住了 2 晚
Guest Service 於 2024年2月22日的回應
Warm Greetings from Citadines Cebu City!Thank you for choosing us and taking the time to give us a rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 優異

Raymond (Newton)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Just a truly enjoyable experience. Top notch hotel with outstanding staff and service
於 2024 年 2 月住了 2 晚
Guest Service 於 2024年2月22日的回應
Warm Greetings from Citadines Cebu City!Thank you for choosing us and taking the time to give us a rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 優異

Yume

於 2023 年 11 月住了 5 晚
Guest Service 於 2024年3月23日的回應
Warm Greetings from Citadines Cebu City!Thank you so much for the positive review. This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 優異

bryce

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Abby 於 2024年1月25日的回應
Dear Bryce, Thank you for giving us an excellent rating!All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Hannah

讚好：整潔度、設施服務和住宿狀況
There is supermarket at the basement of the hotel building which is convenient. But there are not too many dining options around the hotel.
於 2024 年 1 月住了 2 晚
Abby 於 2024年1月22日的回應
Dear Hannah, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us!All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

mika

多人同遊
讚好：整潔度和客房舒適度
於 2024 年 1 月住了 2 晚
Abby 於 2024年1月25日的回應
Dear Mika, Thank you for giving us an good rating!We hope we can make it a perfect score on your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

HIROYUKI

於 2023 年 12 月住了 7 晚
Abby 於 2024年1月29日的回應
Dear Hiroyuki, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Karl-Heinz

讚好：整潔度和客房舒適度
Vorzügliches Stadthotel
於 2023 年 12 月住了 1 晚
Abby 於 2024年1月9日的回應
Dear Karl-Heinz, Thank you for taking the time in writing us a review!We are delighted to know you appreciate the hotel overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

Yukino

於 2023 年 12 月住了 2 晚
Abby 於 2024年1月9日的回應
Dear Yukino, Thank you for taking the time in writing us a review!We are delighted to know you appreciate the hotel overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Lovelyn

親子同遊
於 2023 年 12 月住了 2 晚
Abby 於 2024年1月5日的回應
Dear Lovelyn, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

Alex

伴侶同遊
讚好：整潔度和住宿狀況
The property is located in a quiet area, not much going on around. The room is fine, bedroom is a bit small that the door hits the side of the bed, bathroom is also pretty small too. But the executive does have a separate living room with laundry machine. Convenient to just wash laundry with their provided laundry powder. Breakfast is pretty great, a tons of options.
Abby 於 2024年1月31日的回應
Dear Alex, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

Stephanie

家人同遊
讚好：整潔度、設施服務和住宿狀況
The Citadines was a nice hotel. The room we had was over a party and was too loud so we changed to a smaller room. The washer/dryer feature is nice but the dryers don’t work well. We had to go down to the 9th floor to dry our clothes which was a hassle. Out of their six dryers, one was working. The restaurant was ok. Breakfast had a nice variety. The pool was nice on the roof but they had no umbrellas for shade and it gets very hot. The tours/excursions from there are hard on the body. The city center is 3-5 hours drive to the Kawasan Falls 3-5 hours to do horrendous traffic so keep that in mind when booking. The staff was nice and the Christmas decor was lovely.
於 2023 年 12 月住了 3 晚
Abby 於 2024年1月3日的回應
Dear Stephanie, Thank you for taking the time in writing us a review!On behalf of the entire team, please accept my sincerest apologies for the inconvenience you experienced during your stay with us. Please know that we will direct our efforts in improving those areas that needs corrective actions. Once again, thank you for your feedback and we hope we can serve you better on your next visit. Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Erik

讚好：整潔度和客房舒適度
Bästa hotellet för det priset
Underbart trevligt hotel. Fantastisk personal. Hit vill man tillbaka.
於 2023 年 12 月住了 1 晚
Abby 於 2024年1月3日的回應
Dear Erik, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

John

讚好：整潔度、設施服務和住宿狀況
Hotel is nice and comfortable....the area around it is not a nice area.
於 2023 年 12 月住了 3 晚
Abby 於 2024年1月3日的回應
Dear John, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

Gordon

伴侶同遊
讚好：整潔度和住宿狀況
This property offers exceptional value for money and a very good breakfast. The staff were all wonderful in fact better than in many 5 star hotels. If you are not wanting to spend big dollars but want a great place to stay this is a great choice.
於 2023 年 12 月住了 7 晚
Abby 於 2024年1月3日的回應
Dear Gordon, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

Isdel

於 2023 年 12 月住了 3 晚
Abby 於 2024年1月3日的回應
Dear Isdel, Thank you for taking the time in giving us a rating. We hope we can make the 8 out of 10 a 10 out of 10 on your next visit here with us. Best regards, Abegail NicolasGuest Service Manager

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
Pleasant stay
Very nice hotel with friendly staff and excellent breakfast. Nice quiet (but small) pool area.
於 2023 年 10 月住了 3 晚
Abby 於 2024年1月3日的回應
Dear Valued guest, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

4/10 欠佳

Namiki (Tokorozawa)

不滿：住宿狀況
於 2023 年 12 月住了 3 晚
Abby 於 2024年1月3日的回應
Dear Ms. Namiki, Thank you for taking the time in writing us a comment. May I know as to how your stay was so we may be able to work on the things we can improve. Once again, thank you and we hope we can serve you better on your next visit. Best regards, Abegail NicolasGuest Service Manager

4/10 欠佳

Dannie

伴侶同遊
讚好：整潔度
Check in was delayed. Waited 1 hour (3pm to 4pm). Noise is horrible. Dont stay on 11th floor. You can hear even casual conversations from meetings on their 10th floor. Speaker and music from meetings is so loud, you cant hear your own tv.
於 2023 年 12 月住了 2 晚
Abby 於 2024年1月3日的回應
Dear Dannie, Thank you for taking the time in writing us a review. On behalf of the entire team, I would like to offer my sincerest apologies for the inconvenience you have experienced from the time of arrival to the noise from our restaurant partner, Abaca Baking Co.Once again, we are very sorry and we hope we can serve you better on your next visit. Best regards, Abegail NicolasGuest Service Manager

10/10 優異

TAKAHIKO

於 2023 年 12 月住了 3 晚
Abby 於 2024年1月3日的回應
Dear Takihiko, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Philip

讚好：整潔度、設施服務和住宿狀況
Best staff in Cebu, always!!!
於 2023 年 12 月住了 2 晚
Abby 於 2023年12月11日的回應
Dear Philip, Thank you for taking the time in writing us a review!We re delighted to know you had a wonderful time during your stay with us and appreciate the staff deeply.All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

8/10 不錯

Adam

讚好：整潔度和設施服務
Abby 於 2024年2月13日的回應
Dear Adam, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Philip

多人同遊
讚好：整潔度、設施服務和住宿狀況
Excellent staff always, very kind & caring!
於 2023 年 12 月住了 1 晚
Abby 於 2023年12月9日的回應
Dear Philip, Thank you for taking the time in writing us a review!We are delighted to know you appreciate the services of our staff overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Angelo

讚好：整潔度和住宿狀況
Beautiful property with nice amenities. Staff is Always very helpful.
於 2023 年 11 月住了 2 晚
Abby 於 2023年12月5日的回應
Dear Angelo, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Philip

多人同遊
讚好：整潔度、設施服務和住宿狀況
Awesome staff all around!
於 2023 年 11 月住了 1 晚
Abby 於 2023年11月28日的回應
Dear Philip, Thank you for taking the time in writing us a review!We are delighted to know you appreciate the services of our staff overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Philip

多人同遊
讚好：整潔度、設施服務和住宿狀況
Awesome staff all around!
於 2023 年 11 月住了 1 晚
Abby 於 2023年11月28日的回應
Dear Philip, Thank you for taking the time in writing us a review!We are delighted to know you appreciate the services of our staff overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Steven

家人同遊
讚好：整潔度、設施服務和住宿狀況
Fantastic property. Great location. Breakfast buffet was amazing
於 2023 年 11 月住了 3 晚
Abby 於 2023年11月28日的回應
Dear Steven, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time overall. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Philip

多人同遊
讚好：整潔度、設施服務和住宿狀況
Staff is awesome, they make the hotel feel warm!
於 2023 年 11 月住了 1 晚
Abby 於 2023年11月28日的回應
Dear Philip, Thank you for taking the time in writing us a review!We are delighted to know you had a wonderful time during your stay with us and you appreciate the staff.All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Sooyoung

讚好：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Abby 於 2023年11月23日的回應
Dear Sooyoung, Thank you for taking the time in writing us a review!We are delighted to know you had an excellent stay. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Paulo

讚好：整潔度和客房舒適度
Excellent
Very nice room with a separate sitting and kitchenette area for the executive rooms. Good strong shower and basic but adequate snd sufficient cooking utensils and facilities. It is well located and the staff is so friendly. The breakfast is absolutely fantastic with so much choice. Very good value for money. I recommend it to everyone.
於 2023 年 11 月住了 3 晚
Abby 於 2023年11月18日的回應
Dear Paulo, Thank you for taking the time in giving us an outstanding rating!We are delighted to know you had a wonderful time during your stay with us. All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager

10/10 優異

Mabell

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Abby 於 2023年11月18日的回應
Dear Mabell, Thank you for taking the time in giving us an outstanding rating!All of us look forward to your next visit here at Citadines Cebu City!Best regards, Abegail NicolasGuest Service Manager