Is Express Inn - Cebu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Express Inn - Cebu Hotel?

Self-parking is free at this property.

What time is check-in at Express Inn - Cebu Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

Where is Express Inn - Cebu Hotel located?

Located in Mabolo, this hotel is within 1 mi (2 km) of SM City Cebu and Ayala Center. Carmelite Monastery and Robinsons Galleria Cebu are also within 1 mile (2 km).

Express Inn - Cebu Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Roselyn

13 Oct 2023

Disliked: Cleanliness, amenities, property conditions & facilities

toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

22 Feb 2023

Disliked: Cleanliness, staff & service

This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.

Stayed 2 nights in Feb 2023

2/10 Terrible

Sherry Ann

31 Oct 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu

Stayed 1 night in Oct 2022

2/10 Terrible

Elizabeth

8 Sept 2024

Disliked: Staff & service, amenities, property conditions & facilities

They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.

Stayed 2 nights in Sep 2024

4/10 Poor

ian francis

5 Oct 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel's only strong point: hot shower

1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.

Stayed 1 night in Sep 2022

6/10 Okay

Will

21 Jan 2025

Stayed 2 nights in Jan 2025

2/10 Terrible

Stéphane

21 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ma pire expérience depuis 10 ans

Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.

Stayed 3 nights in Jan 2024

8/10 Good

Robuen

9 Jan 2023

Stayed 1 night in Jan 2023

8/10 Good

maryjoy

21 Jun 2022

Stayed 2 nights in Jun 2022

6/10 Okay

TAKAHASHI

30 May 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in May 2022

2/10 Terrible

Aileen

23 May 2022

Disliked: Cleanliness, amenities, property conditions & facilities

It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.

Stayed 2 nights in May 2022

10/10 Excellent

HERMINIA VERA ALITA

14 May 2022

Liked: Staff & service, property conditions & facilities, room comfort

Very good

Nice

Stayed 2 nights in May 2022

8/10 Good

Randy

2 Apr 2022

Liked: Cleanliness, staff & service

Cold shower

The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.

Stayed 1 night in Mar 2022

2/10 Terrible

Dirk

14 Mar 2022

Disliked: Staff & service, amenities

I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

20 Mar 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel.

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

1 May 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

29 Apr 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover.

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

22 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot shower and traffic noise is terrible. The location is good, food was alright.

Stayed 2 nights in Jan 2019

10/10 Excellent

Christophe

3 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2018

4/10 Poor

LYDIA MILA

30 Sept 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was so disappointed. It has no hot and cold bath

Stayed 2 nights in Sep 2018

6/10 Okay

Jean-paul

19 Aug 2018

Liked: Cleanliness, staff & service

Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

12 Aug 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

No Air-conditioning, management unsympathetic

As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.

Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

2 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2018

8/10 Good

Marian

22 Jul 2018

Liked: Staff & service, room comfort

Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

11 Jul 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cockroach in the Room

We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.

Stayed 1 night in Jul 2018

Express Inn - Cebu Hotel

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