Hackettstown Centenary College Hotels

"The hotel was under construction, and therefore very dusty in the lobby and hallways. In the morning, we did not have hot water in our room for a shower. If we wanted to stay for the breakfast which was included, we would be sitting in the room, which was full of dust."

"The staff were nice. The room was okay "

"Upon check-in, we noticed the windows were open, which we assumed may have been done by housekeeping to air out the room after the previous guests. However, later that evening, we began seeing bugs in the room. By the next morning, the situation had worsened, as we found bugs crawling inside our luggage. We contacted the front desk, and a maintenance staff member was sent up. He vacuumed the area and the window seals, which we appreciated, but the response from the front desk overall felt somewhat nonchalant given the circumstances. After checking out, I had to follow up myself with the general manager to ensure the issue was properly addressed. I have stayed at other Hyatt House locations before and have had positive experiences, so this incident would not discourage me from staying at other properties in the brand. However, based on this experience, I would likely not return to this particular location."

"Room was very clean and quiet. Staff were friendly and nice. Great place to stay"

"Great, quiet"

"Clean room "

"The room was clean, the Staff go above and beyond, Wi-Fi is great. They don't serve breakfast here but they always have coffee available and that is amazing."

"Nice facility. Well kept and clean. I didn’t realize the breakfast I added on was a la carte. When I went down for coffee I was confuse. Not an issue, this was likely my misunderstanding in how it worked. Look forward to my next stay there. Highly recommend this facility. "

"Clean room, responsive staff"