「Very poor communication. Did not respond to request for bedding type (2 single beds in one of the room for my 2 adult kids - male and female therefore cannot sleep in same bed) despite sending 2 follow ups and then did not try to accommodate to change us in suitable accommodation for our needs. The receptionist acknowledged that it was their fault for not responding to my messages. Instead they asked us to book for an additional room. I had to book for another hotel on the same day at late time...
「Very poor communication. Did not respond to request for bedding type (2 single beds in one of the room for my 2 adult kids - male and female therefore cannot sleep in same bed) despite sending 2 follow ups and then did not try to accommodate to change us in suitable accommodation for our needs. The receptionist acknowledged that it was their fault for not responding to my messages. Instead they asked us to book for an additional room. I had to book for another hotel on the same day at late time...
Roswell