雙人房 (with Extra Bed - Castle View) | 客房景觀
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愛德華凱莉信賴酒店的評價

4 out of 5
愛德華凱莉信賴酒店
Dlouhá 95, Cesky Krumlov, Jihoceský kraj

評價

7.8

不錯

10 分評分，優異；126 則評價中有 43 則" "
8 分評分，不錯；126 則評價中有 43 則" "
6 分評分，一般；126 則評價中有 26 則" "
4 分評分，欠佳；126 則評價中有 8 則" "
2 分評分，很差；126 則評價中有 6 則" "

8.4/10 

整潔度

7.4/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
職員有禮貎，房間整潔，佈置有特色，空間也很寛敞，唯一美中不足是需要去另一地方check in，如果可在訂房時告知，可省卻攜著行李來回的麻煩。
於 2019 年 5 月住了 1 晚
Monika Kovářová 於 2019年5月19日的回應
Dear guests, thank you for your feedback. It will be our pleasure to welcome you back again. Best regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

LU (Beijing, China)

不滿：職員與服務和客房舒適度
Castle view room cannot see castle
我订的是castle view的房间，可是由于窗户太深，根本看不到城堡。对于这家酒店就订个最便宜的房间就行了。位置还不错。

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Bad check-out reception service
On 2016-02-15 when I went down on the reception on 08:00 am ,we put the luggage backward the reception, as I saw some luggages put on there yesterday when I check-in. My love wait near the reception and I went up 3/F to double check my luggage. When I went down, my love told me the someone impolite to her. She told me the reception woman went in around 0805 hrs , my love asked her , can I go in the have breakfast ? The woman said , you should said good morning to me first. My love haven't angry with her impolite. However when I go down, ready to have ，breakfast, I heared someone on the reception table shouted out"who's luggage ?" All people looked at her. I went out and told her , it's mine. She said , you shouldn't put in here.Ok. But I am angry to her impolite attitude . I check-out immediately and don't have the breakfast. I just telling the truth. Hope your hotel can understand how the traveler thinking.

6/10 一般

真實旅客

讚好：住宿狀況
还不错
房间大，浴室设施很好。晚上房间居然没有供应热水，第二天早上才来的热水，没有电梯，床单和被子有些不干净。

10/10 優異

KuoChu (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location and very kind service, I will
Great location and very kind service, amazing free mini bar 3beers 6cokes 2juices

4/10 欠佳

Philippe

於 2023 年 9 月住了 1 晚

10/10 優異

Jingchao

讚好：整潔度、職員與服務和住宿狀況
Very good property.
於 2023 年 9 月住了 1 晚

6/10 一般

真實旅客

家人同遊, 多人同遊
Room is big, however is quite hot as no fan or air conditioner. So so noisy as the room is just opposite to the restaurant , so loud and noisy till midnight.
於 2023 年 8 月住了 1 晚

8/10 不錯

Leah

讚好：住宿狀況
Das Frühstück war gut, aber nur eine kaffeemasxhine für so viele Gäste war zu wenig. Auch gingen die Teller aus, nachgefüllt wurde nur selten.
於 2023 年 8 月住了 1 晚

6/10 一般

Scott

讚好：整潔度
不滿：職員與服務
於 2023 年 8 月住了 1 晚

8/10 不錯

Susan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room with a view, beautiful. Susan
Attractive old hotel, no reception, breakfast at sister hotel round the corner. Room with. View overlooking castle, River and coffee cafe part of the hotel, in heart of old town.
於 2023 年 7 月住了 3 晚

2/10 很差

chang deok

於 2022 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Na adrese pokoju neni recepce a na uvedena cisla se nedalo dovolat. Nahodou jsme nasli cloveka z recepce, ktery jinak sedi o 3/4 domy dal. Krome tohoto, ubytovani pekne a prijemne.
於 2022 年 7 月住了 1 晚

10/10 優異

BARIS

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect Place
Great hotel at the sweet little fairytale village of Cesky Krumlov. Everything was fine. Hotel is at the center and very clean. And I'd like to mention specifically one reception personnel, Nojan. He's extremely helpful - positive - and most importantly has a smiling face and sense of humor, a very important quality that almost none of the Czech people have. So thank you Nojan for the great stay and hospitality and friendly attitude.
於 2022 年 7 月住了 1 晚

2/10 很差

Travis

於 2022 年 7 月住了 1 晚

8/10 不錯

Parvez

讚好：整潔度、職員與服務和住宿狀況
Nice and clean but they have a reception at other location
於 2022 年 6 月住了 1 晚

8/10 不錯

Karin

伴侶同遊
Nice hotel, good located
於 2022 年 6 月住了 1 晚

10/10 優異

mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 6 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rustic room makes you feel that you are transported back in time into the old town of Cesky Krumlov. Room was cosy and well equipped with basic necessities.
於 2020 年 3 月住了 2 晚
AP 於 2020年3月16日的回應
Dear guests, Thanx for such amazing review, we really appreciate that! Take care, stay safe during these tough times! Best, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

8/10 不錯

Jang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
잘이용했어요
체크인하고 조식먹는곳이 숙소랑 다른건물(1분거리)에 있음 사방이 돌길이고 방에 올라갈때에도 계단이라 캐리어끄는데 너무힘들었음 하지만 방은 엄청큼!!! 호텔 바로앞쪽에 아시아음식점이 있는것도 좋음 다음에 또 이용할만해요!!!
於 2019 年 12 月住了 2 晚
AP 於 2020年1月6日的回應
Dear guests, thanx for your nice review. Hope to welcome you anytime soonin 2020! Best, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

6/10 一般

真實旅客

伴侶同遊
不滿：設施服務和住宿狀況
Overall, the room is big enough, there is also bathtub. The floor was abit old and have some sound when you walk around. Something else to take note: hotel has no lift, if the staircase can be make better to prevent guests from slipped, especially if you stay at level 3 and need to move luggage up 2 floor. Corridor is using auto light which could have save electronic, but it make the hotel dark when nobody is walking. One major disadvantage the hotel building and room has no place for you to prepare or take hot water, this is particular bad during winter because every time we need to walk to the reception at Hotel EBERSBACH which is 3 min outside from Hotel Edward Kelly, just to take some hot water.
於 2019 年 12 月住了 2 晚
AP 於 2020年1月6日的回應
Dear anonymous guests, thanx for sending us your feedback! Depandance Edward Kelly is a 400 years old building, therefore is impossible to install there elevator. Staircase is original from late 18. century and people from ministery of culture are protecting such precious parts of oldtown houses like is our Edward Kelly. Check-in, Check-ou, breakfasts always happen in Ebersbach hotel, our main property and it is written also on our websites, we also sending to every guest all important information regarding to their stay. Kettle for hot water is provided only on Signature Suites of Ebersbach hotel, they never been a part of equipment in Edward Kelly. Thanx for your understanding and have a very successfull new year 2020! Regards, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Edward Kelly

10/10 優異

Miroslaw

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
AP 於 2020年1月29日的回應
Dear Mr. Mriroslaw, thanx for such incredibly positive feedback! It´s been pleasure having you with us! Until next time, Adam Ptacek Front Office and Guest Relations manager Hotel ebersbacha nd Depandance Edward Kelly

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr sauber und schön eingerichtet. Die Lage ist perfekt und unser Zimmer war sehr groß mit einem wunderschönen Ausblick.
於 2019 年 11 月住了 1 晚
AP 於 2019年11月21日的回應
Dear guests, Thanks for such kind words! It was a real pleasure having you here! Hope to see you again soon! Best regards, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

6/10 一般

真實旅客

不滿：住宿狀況和客房舒適度
체크인하는 곳이 달라요.
숙소 도착 시 체크인하는 곳이 다른 곳이였던 걸 알게되어 좀 불편함이 있었습니다. 사전 고지도 없고 어디에도 정보가 나와있지않아 몰랐습니다.
於 2019 年 10 月住了 1 晚
AP 於 2019年10月21日的回應
Thanx for your feedback! All important information regarding your stay have been sent to you via Expedia extranet message center. Edward kelly is already for 1 year depandance of our main property hotel Ebersbach. Best regards, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

4/10 欠佳

真實旅客

讚好：整潔度、設施服務和住宿狀況
Gegenüber war eine Bar mit lauter Live-Musik bis tief in die Nacht, die selbst bei geschlossenem Fenster zu hören war. Und das in einer mittelalterlichen Stadt, nicht in Ibiza! Darauf hätte man uns vorher hinweisen müssen. Eine Zahlungsminderung lehnte das Hotel ab.
於 2019 年 10 月住了 1 晚
AP 於 2019年10月12日的回應
Dear guest, I´m really sorry you didn´t sleep well therefore your stay with us wasn´t enjoyable as it should be, but we are surely not responsible for any noise from outside. It is always worth to take some ear plugs while travelling. Anonymous feedbacks are also not taken as seriously as reviews from guests who are able to share their names! Thanx for understanding! Best regards, Adam Ptacek Front Office and Guest Relations Manager

10/10 優異

Peter D

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best service ever
Super friendly, staff spoke excellent English. They let me park my motorcycle on their locked patio, which was a huge relief and quite a service for the tight confines of a medieval city. The room was beautiful and comfortable. Can’t recommend highly enough
於 2019 年 10 月住了 2 晚
AP 於 2019年10月11日的回應
Dear guests, thanx for such amazing feedback! You were most welcome! We are also glad, that you enjoyed your stay with us to the fullest! Take care, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandnace Edward Kelly

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
よかったです
チェックインと朝食を食べる建物、泊まる部屋がある建物が別だったが、歩ける距離だったので苦ではなかった。部屋は全体的に綺麗でバスルームも清潔だったため、快適に過ごすことができた。
於 2019 年 10 月住了 1 晚
AP 於 2019年10月9日的回應
Dear guests, thanks for such nice review, it really means a lot to us! Hope we will be welcoming you next year? Best regards, Adam Ptacek Front Office and Guest Relations Manager

8/10 不錯

Lenda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Old charm!
Loved the room, but there are only stairs, the check in is at a different hotel so better get there before dark! The breakfast was great, but also at a different hotel.
於 2019 年 9 月住了 1 晚
Monika Kovarova 於 2019年10月8日的回應
Dear guests, thank you for your feedback and comments. It will be our pleasure to welcome you back again. Best regards,

8/10 不錯

Maria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean, the staff very proffessional.
於 2019 年 9 月住了 1 晚
Monika Kovarova 於 2019年10月2日的回應
Dear guests, thank you for your feedback and such a nice comments. It will be our pleasure to welcome you back again. Best regards

8/10 不錯

Yong Jun

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Monika Kovarova 於 2019年9月19日的回應
Dear guests, thank you for your feedback. It will be our pleasure to welcome you back again. Best regards

10/10 優異

Johanna (Konstanz)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Zimmer war geräumig, das Bad modern und getrennt von der Toilette. Ruhige Lage, und dabei ganz zentral. Frühstück war reichhaltig und auf kurzem Weg in einem anderen Hotel erreichbar. Wir haben uns wohlgefühlt.
於 2019 年 8 月住了 1 晚
Monika Kovarova 於 2019年9月13日的回應
Sehr geehrte Gäste, vielen Dank für Ihr Feedback. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. MFG

6/10 一般

Adela

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Lokalita skvělá přímo v centru, ale hlučné
Pokoje situováné do velice hlučné ulice. Není vhodné tedy pro starší osoby či rodiny s dětmi. Pokoje bez klimatizace.
於 2019 年 8 月住了 1 晚
Monika Kovářová 於 2019年8月29日的回應
Vážení hosté, velice si vážíme Vaší zpětné vazby. Je nám líto, že pobyt v hotelu nebyl k Vaší plné spokojenosti. Hotel je situován ve středu historického města a v sezóně velmi navštěvovaného, hluku z okolí se bohužel nevyhneme. Budeme rádi, pokud se k nám opět vrátíte, např. v zimním období, kdy není město tak plné turistů. Děkujeme a jsme s pozdravem,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
AP 於 2019年8月21日的回應
Dear guests, thanx for your incredible feedback! Best regards, Adam Ptacek Front Office and Guest Relations Manager

8/10 不錯

Leonel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
AP 於 2019年8月6日的回應
Dear guests, we´re glad you enjoyed your stay with us to the fullest! Have a great day! Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
무난
위치와 서비스 괜찮음 조식도 무난 침대는 편했고 바닥은 나무여서 걸을때 소리났음
於 2019 年 7 月住了 1 晚
AP 於 2019年8月4日的回應
Dear guests, we´re glad you enjoyed your stay with us to the fullest! Have a great day! Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

4/10 欠佳

真實旅客

伴侶同遊
讚好：職員與服務
不滿：整潔度
The bed sheets are dirty which made us feel itchy and can’t sleep all night
於 2019 年 7 月住了 1 晚
AP 於 2019年8月2日的回應
Dear guests, we are sorry what happened to you during your stay with us! Personally, I think, that you had immediatelly inform our reception about this problem, so we would be able to react accordingly and would change the bed sheets which seemed to you as dirty. Thank you for understanding, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

8/10 不錯

jess

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 7 月住了 2 晚
AP 於 2019年8月2日的回應
Dear Jess, thanks you´ve stayed with us and also for a nice review! Enjoy your day and come soon to us back again! Best regards, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Very friendly and kind staffs @Hotel Ebersbach took care of us! The Hotel is good renovated old building in center. It was good access to visit everywhere.
於 2019 年 7 月住了 1 晚
AP 於 2019年8月3日的回應
Dear guests, we are glad you liked our staff and staying with us! Have nice days! Best regards, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandnace Edward Kelly

8/10 不錯

真實旅客

讚好：整潔度
Nice but not 4-star, close to 3
Great location, close to everything. Surprised that reception was not at the hotel but at another hotel, wish I would have known in advance. No fridge in room and no air conditioning. Would not have been disappointed if it was a 3 star but expected more from a 4 star hotel.
於 2019 年 7 月住了 1 晚
AP 於 2019年8月2日的回應
Dear guest, Depandnace Edward Kelly never was a 4 star hotel, that is a wrong information, it always was a 3 star hotel which has turned into our depandance, since last August when we opened newly reconstructed main hotel, named Ebersbach, where you´ve been for check-in/out and breakfast during your stay with us. All information has been sent to you immediately, when you made this booking via Expedia. Air conditioning system is not possible to install in such old, historic houses like Edward Kelly or Ebersbach hotels. It´s strictly controlled by local preservationists. Thanx for your understanding! Adam Ptacek Front Office and Guest Relations manager Hotel Ebersbach and Depandnace Edward Kelly

2/10 很差

masao

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
お湯が出ないホテル。
キャッスルビューを予約したのにシティビューにされたり、晩になるとお風呂のお湯が出なかったり、逆にチェックアウト前に出るようになったり、最悪でした。値段相応といえばいけるのですが、バックパッカー以外お勧めしません。。(怒)
於 2019 年 7 月住了 1 晚
AP 於 2019年7月31日的回應
Dear Masao, I´m sad that this happened during your stay with us! I remember that on the day of your arrival there occured some technical difficulties with boiler and we didn´t have any chance to contact our maintenance staff to fix it as quickly as possible. Please, take our apology! Best regards, Adam Ptacek Front Office and Guest Relations Manager Hotel Ebersbach and Depandance Edward Kelly

8/10 不錯

Jie

讚好：整潔度、住宿狀況和客房舒適度
good location
room is big and comfortable. check-in is in other location not far, but, we met problem of card-kay not work so have to walk several round from room (at 3rd floor no lift) to the reception. finally with 3 times failure (and walk and wait), hotel called the maintenance and finally change to another room.
於 2019 年 6 月住了 1 晚
Monika Kovarova 於 2019年7月19日的回應
Dear guests, thank you for your feedback. We are really sorry that you had the problem with the room key. We have already fixed this problem. It will be our pleasure to welcome you back again. Best regards

8/10 不錯

Laura

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Monika Kovarova 於 2019年7月16日的回應
Dear guests, thank you very much for your feedback. It will be our pleasure to welcome you back again. Best regards,

10/10 優異

真實旅客

於 2019 年 7 月住了 3 晚
Monika Kovarova 於 2019年7月12日的回應
Dear guests, thank you for your feedback. It will be our pleasure to welcome you back again. Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 2 晚
Monika Kovarova 於 2019年7月9日的回應
Dear guests, thank you very much for your feedback. It will be our pleasure to welcome you back again. Best regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr nettes Zimmer und freundliches Personal. Frühstücksbüffet und der Kaffe könnten besser sein.
於 2019 年 6 月住了 2 晚
Monika Kovářová 於 2019年6月19日的回應
Vielen Dank für Ihre Bewertung. Wir freuen uns auf Ihren nächsten Besuch Mit freundlichen Grüssen

6/10 一般

Valerie

讚好：職員與服務
Bof
Cet hôtel constitue une annexe d'un nouvel hôtel. L'accueil, la salle du petit déjeuner se trouvent dans le nouvel hôtel...pas très pratique. Nous étions au 3ème étage sans ascenseur, la literie d'appoint laissant à désirer au niveau confort. On a au mieux!!!
於 2019 年 5 月住了 1 晚
AP 於 2019年6月8日的回應
Dear guests, thanks for your feedback! For better comfort is always better to book a room at our newer property, Hotel Ebersbach! Best regards,

10/10 優異

Lucie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
vse v naprostem poradku, moc prijemna obsluha a hlavne pani Magda v restauraci
於 2019 年 4 月住了 2 晚
Monika Kovářová 於 2019年5月22日的回應
Vážení hosté, velice děkujeme za Vaše hodnocení. Vaše milá slova určitě na restauraci vyřídíme. Doufáme, že opět přijedete. Děkujeme za návštěvu. S pozdravem,

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
위치가 참 좋았습니다 강가근쳐고 공공주차장도 근처입니다. 다만 리셉션이 다른것에 있어 불편했지만 큰영향은 없었습니다
於 2019 年 4 月住了 1 晚
Monika Kovářová 於 2019年5月4日的回應
Dear guests, thank you for your feedback. Best regards