Akron Chapel Hill Mall Hotels

"The room was dirty. Stains on the bench, the desk chair leather was tearing, looks like someone left ripped up toilet paper by the window. "

"There are pros and cons with this property. We came on a Saturday night after we had lost power the night before. Planned to use the pool, there is a weird reservation system that they use after 5PM. I've traveled all over the country and have never encountered something like this. However, I'm sure it is in place for a reason. We decided to swim in the morning after breakfast, pool was closed. The highlight of our stay was certainly the breakfast. The gentlemen running the omelet station were wonderful, and very attentive with good customer service. The offerings were generous for a "free" breakfast. Scrambled eggs, hash browns, bacon, sausage, grits. Pastries, dry cereal, waffle maker, yogurts, and fruit. My main concern was with the customer service of front desk and the on site restaurant. I called down to the front desk 3 times in the evening to ask if linens could be brought up to our room for the pull out bed. Each time, the phone was answered and then hung back up. My husband ended up going down to get them. If you know you will need them, just ask for them at check in. Additionally, I called the on-site restaurant twice to try to order room service and had the same encounter. Rang, and hung up on. Not even a "I'm helping another customer, can you hold please?". The room was clean enough, there were certainly some maintenance things that were not up to par. There were tile that were being held on by masking tape near the mini fridge, but overall not horrible."

"Breakfast and staff were great. "

"no towels available at the pool.. they had not been restocked. otherwise I have no complaints"

"It was a close and convenient location to the McKinley Stamp Show. I would stay there next year as well."

"All around it was a great hotel close to the mall and the gas station. Quiet everyone was friendly "

"Will definitely stay here again! Top notch hotel! Comfy beds, nice pool/hot tub, phenomenal breakfast. It was a really nice experience!"

"The staff was amazing "

"Even though we booked through Expedia a warning that they had no power would have been nice so we were not scrambling to find another hotel. Staff laughed it off and said we could sleep in the cold dark rooms until power was eventually restored. Not very professional about the situation. This is a shame as we have stayed there before and thoroughly enjoyed it, but now we will never stay there again and hopefully more prospective patrons will follow suit."