Chaplin Chaplin Museum Hotels

"breakfast was good parking was okay'"

"Clean rooms and excellent continental breakfast."

"Clean room "

"Breakfast was nice! Has good options for free breakfast. Pool was open late which is really nice! They have casino shuttles as well. My room was nice, normal hotel room and pretty clean."

"Disappointed with our stay. We booked here specifically for the pool and shuttle to Mohegan, but the pool was out of service with no notice and the shuttle was late picking us up. When the main amenities you advertise aren’t available or reliable, it feels misleading. Would have chosen a different hotel if we knew."

"I was very surprised at the upkeep off the property and room, it was poor condition. Furniture of the room was not appealing at all, heavily damaged tables, the condition of the bathroom tub was horrible and looked dirty, I barely wanted to shower. There was hair that did not even belong to me on the floor when we got into our room on the bathroom floor, very discouraging to make myself comfortable in the room. I was very upset and disappointed as this was suppose to be a Hyatt hotel. I was shocked at the condition of the rooms. "

"Great location and staff"

"The refrigerator in my room was not working properly. That made what otherwise would have been an excellent stay to just a good stay. Staff was very nice even though they were unable to get the refrigerator situation resolved. "

"The hot tub was closed due to a child leaving feces in it. Very disappointed since I waited later in the day to use it to avoid children and found out at the time they were not being properly supervised. In the third floor laundry room there was a water basin that had constant dripping water and there was poop in it. The food and cocktails were fair to average. The service staff was about the best you could hope for. The room was fine, clean & very roomy. The table & chairs in the lounge/bar area need replacing. Chairs very wobbly & tables underneath are falling apart. Although my stay was fair, I would consider booking again. "