Chárakas

This was a perfect hotel for us, close to metro and walking distance to local stores. Staff was very kind and helpful. The bed was extremely clean and comfortable, we would absolutely stay again.

We were told to download the app for the smart room. We did and it didn't work. Had to go back to front desk where he unlocked something but didn't show me. The phone charger plug next to bed did not work. The app would not turn the main lights off and had to go to night mod to shut them off. If we went down a flight, the wifi would kick us out. The bathroom also smelled. It took several hours to clear out. We ate in the restaurant and ordered the the tomato sauce with noodles. It is a main feature on the TV promo. It came out just noodles and sauce and was missing the peppers, olives, and tomatoes. Chef came and said he was sorry and he was new. Dude, there are only 6 things on the menu. When it came out the second time, there was an olive pit in food. Then got diarrhea, the first time in a 10 day trip. The location was good. Next to train station and shopping. Sorry, but this is not a 5 star hotel. Maybe 3.5. Would not stay there again. For the money we paid, it was definitely not worth it. Breakfast was okay.