The staff was amazing to me - the gals at the front desk were warm and welcoming. Obviously a very slow time of year and unused rooms are not looked at before assigning them as there was just a layer of dust on everything - other than that it was clean, but having dust on all the surfaces was a real ick factor. Some simple, cheap things to make guests feel like you really care - 1. In addition to the glass glasses (or instead of) provide individually wrapped disposable cups. Too many shows have been aired on the disgusting things done with the glass glasses. 2. Provide some kind of curtain clip - when staying on the ground floor, curtains that don’t fully close and stay closed creates a creepy feeling. 3. During slow seasons, looking at your bookings, figure out which rooms you are going to assign and do a quick freshening of the rooms before the guest arrives. That stale air smell is not inviting. 4. Regularly check all furnishings and equipment in rooms before having a guest stay at there. People I travelled with had heat issues with their room - so did I, but I am a handy person and knew how to resolve it - not everyone is. Make sure tv’s are in working order and toilets flush appropriately. I generally travel alone and I consider myself to be low maintenance, but I always appreciate the extra touches that make the stay more comfortable. Your staff seems accommodating, but they just don’t have all the tools they need to make it a great stay. Just ok.