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加斯托尼亞夏洛特萬怡酒店的評價

3 out of 5
加斯托尼亞夏洛特萬怡酒店
1856 Remount Road, Gastonia, NC

評價

7.4

不錯

10 分評分，優異；1000 則評價中有 422 則" "
8 分評分，不錯；1000 則評價中有 199 則" "
6 分評分，一般；1000 則評價中有 125 則" "
4 分評分，欠佳；1000 則評價中有 120 則" "
2 分評分，很差；1000 則評價中有 134 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

2/10 很差

MEREDITH

Terrible for clean
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月13日的回應
Dear Meredith, We're truly sorry to hear about your stay. Providing a clean and comfortable environment is essential to us, and we regret that we did not meet your expectations. Your feedback is invaluable, and we'll address this issue with our housekeeping team to ensure it doesn't happen again. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Monika FaulknerAssistant General Manager

2/10 很差

Melonee

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The room was a hair away from being sleazy.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月13日的回應
Dear Melonee,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the appearance of the rooms. Your comments will be shared with our team for further review. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Monika FaulknerAssistant General Manager

10/10 優異

Peter

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I appreciate it my stay at the courtyard for the fact that the people of the staff were very polite helpful and kind. The cleaning staff was very careful and polite when communicating with the people in the room for any of their needs or for cleaning and the room was very clean and comfortable. This was the first time that I accepted a room near the elevator because the elevator was very silent and not noisy as I have noted in other hotels where I had to move my room. All in all my stay was good and it's obvious that the planners who located the hotel had it on a road which did not have much traffic at all which was greatly appreciated. If I were to recommend a hotel to a person coming to the Charlotte area I definitely would recommend the courtyard. Upon leaving I noted that my invoice was correct and there were no surprises which also was a plus. I trust that this review will be helpful to people who are looking for a hotel room in the Gastonia area of Charlotte where this hotel is located
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月13日的回應
Dear Peter,It was a pleasure hosting you at Courtyard by Marriott Charlotte Gastonia! We're glad our friendly staff and clean, quiet rooms impressed you. Thank you for the kind review and recommendation. Please come see us again soon.Sincerely,Monika FaulknerAssistant General Manager

2/10 很差

Tamya

親子同遊
讚好：住宿狀況
不滿：整潔度、職員與服務和設施服務
The reception lady was very rude 😒 and the didn't have any towels at rugs.. also no pool towels and the pull out bed didn't have the correct size or have sheets.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月8日的回應
Dear Tamya,Thank you for taking a moment to provide your review. We are disappointed to hear about your experience with our front desk service and the lack of towels and sheets. Your feedback is valuable to us as we strive to provide all guests with a seamless visit, and we will address these concerns promptly. We hope to have an opportunity to welcome you back soon to change your perceptions.Sincerely,Monika FaulknerAssistant General Manager

10/10 優異

Angela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Denis

讚好：整潔度和職員與服務
於 2024 年 4 月住了 3 晚

6/10 一般

Jamie

Our room flooded.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月1日的回應
Dear Jamie,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the room, and we'll be sure to follow up with our maintenance staff about this. If you're in the area again, please consider coming back to see us.Sincerely,Monika FaulknerAssistant General Manager

2/10 很差

ThanhThuy

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I would not recommend anyone staying there. The rooms are old, filthy and smells like urine probably due to the dog-friendly environment. The small fridge doesn’t work half of the time and of course, there’s no microwave. Also, with me being a night shift RN, I’d normally pay for one night early, go into work and in return, I’d ask for late checkouts around 4pm, especially being a weekly loyal customer for months….but apparently, half of the time I get harassed and “barged in” by EVS around 12pm without knocking (even though they “agreed” to work with me). Since they’re not valuing my long-term business, I wouldn’t recommend a business that has no compassion or loyalty to their customers.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月25日的回應
Dear ThanhThuy,Thank you for providing your constructive feedback. We're grateful to have hosted you, but we're disappointed to have fallen short of your expectations. Please accept our apologies for any miscommunication regarding your check-out time. Rest assured, our housekeeping team will review your comments and strive to keep our accommodations fresh and clean. We hope to have an opportunity to show you how we've improved.Sincerely,Monika FaulknerAssistant General Manager

10/10 優異

Ashley

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Our room was very clean and spacious. We had plenty of linens and our shower had great water pressure. I would definitely stay here again!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Ashley,Thank you for taking the time to provide your gracious review of Courtyard by Marriott Charlotte Gastonia. It is wonderful to hear you enjoyed your clean and accommodating room and that the shower was soothing. We are grateful for your recommendation and look forward to your next visit with us.Sincerely,Monika FaulknerAssistant General Manager

10/10 優異

Aleksandra

讚好：整潔度、職員與服務和住宿狀況
Very nice and quiet place
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Aleksandra,Thank you so much for the five-star review. It's so great to hear you had such a peaceful stay with us, and we hope you'll consider visiting us again soon.Sincerely,Monika FaulknerAssistant General Manager

10/10 優異

Earl

於 2024 年 4 月住了 1 晚

2/10 很差

ThanhThuy

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Sandra

於 2024 年 4 月住了 1 晚

6/10 一般

Peter

於 2024 年 4 月住了 2 晚

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ver friendly staff and a very clean hotel. The showers have two heads and they are amazing!! There is a $50 hold for incidentals.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月18日的回應
Dear Joseph,Thank you for taking the time to provide a review of Courtyard by Marriott Charlotte Gastonia. It is delightful to hear that you enjoyed the cleanliness, accommodating staff, and our relaxing showers. We look forward to you staying with us again.

10/10 優異

Brittany

I enjoyed my stay
於 2024 年 4 月住了 2 晚

10/10 優異

Nicole

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We arrived late and so the room we originally reserved wasn’t available but Napoleon made sure we were taken care of. The room we ended up in was very spacious with a private balcony. My favorite part, besides the welcome massage on the TVs (😊) was the double shower head and mounted shampoo, conditioner, and body wash bottles. So convenient and the water pressure was great so I almost felt I was getting a massage!
於 2024 年 4 月住了 1 晚

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything was clean, and in excellent working order. Very comfortable stay!
於 2024 年 4 月住了 1 晚

10/10 優異

Diamond

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The stay was great , staff was very friendly and helpful . I just wish she hot tub actually worked but other than that great all around great
於 2024 年 4 月住了 4 晚

8/10 不錯

Aretha (KILLEEN)

於 2024 年 4 月住了 1 晚

10/10 優異

Shilon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel and property are beautiful, love the scenery and the view from my window.
於 2024 年 4 月住了 1 晚

10/10 優異

Dylan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Real comfortable place to stay and the staff was super friendly and helpful
於 2024 年 3 月住了 1 晚

8/10 不錯

ALTARIQ (Paramus)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was quieter than usually being that it’s directly off the interstate
於 2024 年 3 月住了 2 晚

10/10 優異

Amanda

於 2024 年 3 月住了 3 晚

10/10 優異

Tyra

於 2024 年 3 月住了 1 晚

10/10 優異

Miguel (Valrico)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

4/10 欠佳

Brad

Room wasn't fully clean. Found cracker wrappers by the bed side among other things. Hot tub was not working at the time of this stay, all but 1 jet was broken. Walls were pretty thin, was woken up several times one night from people a floor or two up having an argument.
於 2024 年 3 月住了 2 晚

8/10 不錯

AdrianLakeisha

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was good, Hotel was decent for our short stay. We just stayed for 1 night, left really early to go to the airport. Sink was stopped up.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Jacqulyne (Lebanon)

於 2024 年 3 月住了 3 晚

4/10 欠佳

Michael

商務旅客
Good location
於 2024 年 3 月住了 1 晚

6/10 一般

Shayna

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 3 月住了 4 晚

8/10 不錯

Kiarrah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

6/10 一般

Twyla

家人同遊
讚好：職員與服務
Rooms had a odor of mildew.
於 2023 年 12 月住了 1 晚

10/10 優異

Derek

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is very friendly and the room seemed very clean. I really liked the shower. When I came home from my last visit, I ordered the same shower head for my home.
於 2024 年 3 月住了 2 晚

4/10 欠佳

jerome

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
housekeeping service.
於 2024 年 3 月住了 5 晚

8/10 不錯

Chad

讚好：整潔度和住宿狀況
不滿：設施服務
There wasnt a fridge or microwave in my room but other than that great experience queit nice big rooms
於 2024 年 3 月住了 1 晚

10/10 優異

shanika

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Aretha

商務旅客
不滿：設施服務和住宿狀況
The room ceiling must of have a previous leak and the ceiling was stained and paint chipping from the ceiling. I was there for six days and was told housekeeping don’t clean the rooms everyday. The bathroom wasn’t clean properly from the first day. I had to buy cleaning products and clean the bathroom. Then when I asked front desk to have someone clean just the bathroom the following two days housekeeping did come but that bathroom was not cleaned and the towels were just changed and they did make the bed. The toilet keep running had to request twice that it needed to be fix. Requested a new room on day two and was told no other rooms were available with a balcony.
於 2024 年 3 月住了 6 晚

8/10 不錯

Charmiqua

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean and the staff was amazing.
於 2024 年 3 月住了 1 晚

2/10 很差

william

家人同遊
不滿：整潔度、職員與服務和住宿狀況
A lady who apparently stays here long term, let her dog 💩 out by the fire pit 2 times. Instead of cleaning up after her dog, she just continued to talk bad about the facility. We tried to get in the hot tub 3 different times but, it was constantly filled with kids. The toilet was dirty, so we did not use it. The tub stopper was stuck in the closet position,we had to prop it open just to shower. We had to call the desk to get someone to fix our TV, but after he left, it still would not work. (Pandora) We paid for breakfast,but when we went down there to eat, nobody was serving food. We have stayed at Bonvoy Marriott before in other locations, but this was by far the worst trip.
於 2024 年 3 月住了 1 晚

10/10 優異

Justin

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 3 月住了 1 晚

4/10 欠佳

DaLania

於 2024 年 3 月住了 1 晚

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
We loved it. Definitely be back again
於 2024 年 3 月住了 1 晚

2/10 很差

Tanesha

於 2024 年 3 月住了 1 晚

10/10 優異

Mimi

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place
於 2024 年 3 月住了 1 晚

10/10 優異

EDDY

伴侶同遊
讚好：設施服務
It was a great stay
於 2024 年 2 月住了 3 晚

10/10 優異

Alejandro

讚好：整潔度、職員與服務和住宿狀況
We enjoyed our stay there
於 2024 年 3 月住了 1 晚

10/10 優異

Merrilyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly accommodating staff.
於 2024 年 3 月住了 2 晚

2/10 很差

Jerea

親子同遊
不滿：整潔度、設施服務和住宿狀況
Booked a room for my daughter’s 11th birthday sleep over and we had 3 roaches in our room. The last one one of the girls woke up to a roach crawling on her… I was disgusted and we left 4 hours before our checkout time smh
於 2024 年 3 月住了 1 晚

4/10 欠佳

Andrea

於 2024 年 3 月住了 1 晚