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北卡羅萊納夏洛特上城希爾頓惠庭酒店的評價

3 out of 5
北卡羅萊納夏洛特上城希爾頓惠庭酒店
610 S. Caldwell St., Charlotte, NC

評價

9.0

卓越

10 分評分，優異；691 則評價中有 459 則" "
8 分評分，不錯；691 則評價中有 138 則" "
6 分評分，一般；691 則評價中有 40 則" "
4 分評分，欠佳；691 則評價中有 22 則" "
2 分評分，很差；691 則評價中有 32 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Jun

於 2020 年 12 月住了 3 晚
rp 於 2021年1月17日的回應
I wanted to thank you for taking the time to fill out our survey and wanted to let you know that we do appreciate the support. We work very hard to meet and exceed your expectations and hope that you will choose to stay at our property your next time in Charlotte. If there is anything that I can do please do not hesitate to contact me. Thanks,

4/10 欠佳

Tim

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
This was our first time at this hotel. We arrived and registered around 11:15 PM and was told how to go into the parking garage. We parked and then were not able to find the right entrance to the hotel elevator on the 3rd floor. The signs are not clear for hotel guests. As we attempted the find our way to then hotel room we ended up on the apartment leasing side. We didn't realize that these were appts and walked, and walked until we came to our room #. We were trying to unlock the door with our card when someone on the other side said" can I help you". Luckily, he was nice and told us we were on the wrong side of the building. We walked and walked again, trying different doors and ended up in a stair well on the 4th floor with 3 doors. 2 were exits but we were locked out because our key wouldn't work there. I tried calling the front desk and never got anyone to answer. Finally I tried the 3rd door which has no sign on it at all! We were back in the parking garage and finally had to walk across the parking garage and finally found our was back to your from desk on the 2nd floor. The gentleman then told us how to get to the hotel elevator and finally made it to our room. This whole thing took us over 30 minutes to finally find our room. Needless to say this was not the experience I expected from A Hilton property!
於 2024 年 5 月住了 1 晚

10/10 優異

Robert

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Home2 Suites by Hilton Charlotte Uptown, NC was a great place to call "home" for a great weekend. Awesome rooms coupled with professional, personable, friendly staff.
於 2024 年 4 月住了 2 晚

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務和住宿狀況
everything was within walking distance in downtown
於 2024 年 4 月住了 3 晚

10/10 優異

Pamela (Los Angeles)

讚好：整潔度、職員與服務和住宿狀況
Really helpful staff members. We had a great stay here for an overnight. The pictures of the rooms do not give them justice. Rooms are more modern and clean than the pictures.
於 2024 年 4 月住了 1 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5-star review! You are right, you have to be here in person to experience our beautiful property. Look forward to having you back soon.

8/10 不錯

Katie

讚好：整潔度、職員與服務和住宿狀況
The room was so big and the cleanest we have stayed in. The breakfast was great! The beds were comfortable and the staff was so helpful. The down side was there were people stomping above us all night and loud people in the hallway at 3 a.m. that kept us up a lot of the night.
於 2024 年 4 月住了 1 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5 star review! Apologies for the noise issues you encountered. We look forward to having you back soon.

10/10 優異

Brittney

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5 star review! Look forward to having you back soon.

8/10 不錯

Pamela

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the kitchenette in the suite I had! Helped save money.
於 2024 年 4 月住了 4 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your review! Look forward to having you back soon. Glad you were able to utilize the kitchen and all the amenities!

10/10 優異

LaTachia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just for starters the entry into the hotel was a little tricky. The parking garage is detached from the hotel so I recommend unloading at the door of hotel. Be sure to get your parking ticket from the front desk to get in and out of garage. The $20 fee is included with your stay. There was nothing eventful about this stay but the facility was nice and clean. Breakfast options were pretty good. Would like to see alternate milk options over dairy.
於 2024 年 3 月住了 1 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5 star review and feedback! Parking can be a little trick and takes a little adjusting, and we'll look into the Milk options. Look forward to having you back soon.

10/10 優異

Kelsey

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I thoroughly enjoyed my stay with Home2Suites Uptown CLT. The staff was extremely accommodating, warm, and welcoming. Check-in was smooth and the staff were super understanding even when I kept losing my key cards back-to-back. My room was spacious and great for 2 sharing the space but would work if needed for a part of 3-4 guests.
於 2024 年 4 月住了 3 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5 star review!Glad to hear that there was more than enough space for you and your guests! Look forward to having you back soon.

10/10 優異

Sandra

家人同遊
Had a great stay! All was great.
於 2024 年 4 月住了 1 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5 star review! Look forward to having you back soon.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My daughter and I stayed overnight after attending a concert at the spectrum center. Everyone we encountered was so pleasant, the check in process was so easy, and parking was safe and accessible. Uptown is beautiful, well maintained, and within walking distance to everything, and this awesome little gem is nestled into the heart of it. We will come back again, the next time we don't feel like driving back after the show!
於 2024 年 4 月住了 1 晚
Juan Torres 於 2024年4月26日的回應
Thank you for your 5 star review! Great to hear you had a great time at the concert and that your experience went perfect We look forward to having you back soon.

10/10 優異

Joselito

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Terrence 於 2024年4月7日的回應
Thank you for your review

10/10 優異

Sylvia

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to Bank of America Stadium. Great location, especially for the price.
於 2024 年 3 月住了 1 晚
Terrence 於 2024年4月7日的回應
Thank you for your review.

10/10 優異

Lori

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The night staff at this location were beyond helping in solving our booking issues. Unfortunately the entire city of Charlotte was completely booked the night our flight got cancelled, but the staff went to great lengths to ensure we had somewhere to stay. Beyond grateful for this team and their dedication to their people!!! The hotel room in itself was also immaculate as it was a suite with a kitchen, beautiful bathroom, pull out sofa, and bedroom area. The room was spotless and very comfortable for our unplanned stay. Highly recommend!!!
於 2024 年 3 月住了 2 晚
Terrence 於 2024年4月7日的回應
Thank you so much for your review. We hope that you are able to come back and see us again soon.

10/10 優異

MAKELLE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved it all
於 2024 年 3 月住了 1 晚
Juan Torres 於 2024年3月28日的回應
Thanks you for your Review! Look forward to having you back soon.

10/10 優異

Erika

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location to stay!
於 2024 年 3 月住了 1 晚
Juan Torres 於 2024年3月28日的回應
Thank you for your 5 Star Rating. We appreciate your business!

10/10 優異

Sara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location in walking distance to many major venues.
於 2024 年 3 月住了 1 晚
Juan Torres 於 2024年3月28日的回應
Thank you for your 5 star Rating! We look forward to welcoming you back soon!

8/10 不錯

Yongchang

讚好：整潔度、職員與服務、設施服務和住宿狀況
Proximity
於 2024 年 3 月住了 2 晚
Juan Torres 於 2024年3月28日的回應
Thank you for your review!

8/10 不錯

Emily

於 2024 年 3 月住了 1 晚
Terrence 於 2024年4月7日的回應
Thank you for your review

8/10 不錯

Aaron

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Breakfast options were excellent, room was very spacious, and easy walk to stadium
於 2024 年 2 月住了 1 晚
Juan Torres 於 2024年2月29日的回應
Thank you for review! We look forward to seeing you again!

10/10 優異

Jose

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Le doy un 10 le comiendo 🇪🇨
於 2024 年 2 月住了 2 晚
Juan Torres 於 2024年2月21日的回應
Thank you for your positive feedback!

10/10 優異

Pedro

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good at our staying there
於 2024 年 2 月住了 2 晚
Juan Torres 於 2024年2月21日的回應
We really appreciate your business! thank you for your review!

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Juan Torres 於 2024年2月21日的回應
Thank you for the review!

8/10 不錯

lester and Derese

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Where do we park?
Our stay was nice, comfortable beds and great breakfast buffet. Our hallway had a lingering, sour odor, but once reported, the front desk tried to rectify it. Last, we had a difficult time with parking and finding the lot (signage is not visible/large enough) we were lost until we parked in the grocery store parking lot and realized that hotel parking was on the 3rd floor. Also, the paid parking directions from the desk clerk were unclear. Overall the hotel stay was fine, but the parking situation needs to be clearer.
於 2024 年 1 月住了 1 晚
Terrence 於 2024年2月1日的回應
Thank you for your feedback. We are working on improved signage.

8/10 不錯

Stan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property and room were both clean and I enjoyed the buffet breakfast. The parking took a minute to figure out but once you got it down it was a breeze and I like that they validated parking for you sine you were staying there that was a plus. Surrounding restaurants were good and within walking distance. I would stay here again.
於 2023 年 12 月住了 1 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

10/10 優異

Jamie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for our business use as well as meeting friends after hours.
於 2024 年 1 月住了 4 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

10/10 優異

Jonathan

於 2024 年 1 月住了 3 晚
Terrence 於 2024年2月1日的回應
Thank you

10/10 優異

Tammy (Honolulu)

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect place to stay while going to the stadium
於 2024 年 1 月住了 1 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

10/10 優異

Gail

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel stay all-around.
Stayed uptown Charlotte at this hotel that was within walking distance from the Spectrum Center. The customer service, cleanliness, and comfort were great! I definitely would stay there again and recommend it to others.
於 2024 年 1 月住了 1 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

10/10 優異

Mary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

2/10 很差

Sarah

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
They gave our room away even though I booked a month before and had to scramble for a new room at midnight after driving 12 hours through a snow storm
於 2024 年 1 月住了 2 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

8/10 不錯

Lorraine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was perfect for us. We were in town to the see the Panthers game and the location was perfect and the room was neat and clean. The only negative was due to contruction the entrance to the hotel was tricky to find and signage should be better.
於 2024 年 1 月住了 1 晚
Terrence 於 2024年2月1日的回應
Thank you for your review

10/10 優異

Jimena

於 2024 年 1 月住了 1 晚
Terrence 於 2024年1月31日的回應
Thank you for your review

8/10 不錯

Katherine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great place to stay for a long weekend to attend an NFL game. Close to the stadium, nascar hall of fame and restaurant options. Next to a whole foods and cvs for any needs. Had a great stay!
於 2024 年 1 月住了 3 晚
Terrence 於 2024年1月9日的回應
Thank you for your review. We hope to see you again

6/10 一般

Nigel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The overall hotel, room, and service was great. The folks that were partying in the hallway and banging on doors at 1:30am was not pleasant.
於 2024 年 1 月住了 1 晚
Terrence 於 2024年1月9日的回應
I do apologize for your inconveniences. I'm glad you did enjoying your stay at the property otherwise

10/10 優異

Kimberly

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Terrence 於 2024年1月9日的回應
Thank you

10/10 優異

ju hyun

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 1 月住了 1 晚
Terrence 於 2024年1月9日的回應
Thank you for your stay

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
Nice hotel.
Juan Torres 於 2024年2月21日的回應
Thank you for your response!

6/10 一般

Zakiya

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Birthday Trip GONE WRONG
I checked in on my birthday. I didn’t have my license or card for the verification, so I went back outside to retrieve it. However, I left my AirPods on the counter and I didn’t realize until I went out to concord. I tracked my AirPods all the way to the day I got them back which was the 31st. Once I asked about any lost AirPods, the people at the desk acted so dumbfounded. So my AirPods were at a Shell Gas station, then at a apartment , then they were on Johnson C. Smith University campus, and then the location was BACK at the hotel. By this time , im furious! I know I left them but courtesy of the Hotel employees , they should let someone know that before they leave. Also! I played the sound and marked them lost and the employee was saying how “she thought it was hers”, if it was hers, they would said her name. Apple always have a pop up notification that says “Not your airpods”, so that was mainly a lie. Then in the same sentence she says “I was looking up the name but nobody was named that in the hotel”. So I don’t know if yall support people stealing others property or not. I could see if I left them three days ago but twenty four hours is wild. If they are someone else’s property, why would you take them with you ? okay cool.
於 2023 年 12 月住了 2 晚
Terrence 於 2024年1月9日的回應
I do apologize for the misunderstanding. The employee simply thought they were hers and brought them back as soon as she realized. This incident was not targeted

10/10 優異

Darren

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Terrence 於 2024年1月9日的回應
Thank you

10/10 優異

Ashley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Most comfortable pillows! Very clean!
於 2023 年 12 月住了 1 晚
Terrence 於 2024年1月9日的回應
Thank you for your review

10/10 優異

Temica

於 2023 年 12 月住了 1 晚
Terrence 於 2024年1月9日的回應
Thank you for your review

10/10 優異

Clifton

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Terrence 於 2024年1月9日的回應
Thank you for your review

10/10 優異

Michele

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location to uptown Charlotte attractions!
Great stay!! Everything was great! Would stay again!
於 2023 年 12 月住了 2 晚
Terrence 於 2024年1月9日的回應
Thank you for your kind words. We hope to see you again

10/10 優異

Deborah

於 2023 年 12 月住了 2 晚
Terrence 於 2024年1月9日的回應
Thank you for your review

10/10 優異

Terri

讚好：整潔度、職員與服務、設施服務和住宿狀況
Would stay again! Super close to everything!
於 2023 年 12 月住了 2 晚
Terrence 於 2023年12月27日的回應
Thank you for your kind feedback. We hope to see you again soon

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was so close to the stadium
於 2023 年 12 月住了 3 晚
Juan Torres 於 2024年3月28日的回應
Yes, we are within walking distance to BOA Stadium and other venues. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 優異

Charlotte

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Terrence 於 2023年12月27日的回應
Thank you.