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斯利普套房酒店的評價

2.5 out of 5
斯利普套房酒店
7821 Gateway Lane, Concord, NC

評價

7.6

不錯

10 分評分，優異；937 則評價中有 298 則" "
8 分評分，不錯；937 則評價中有 303 則" "
6 分評分，一般；937 則評價中有 181 則" "
4 分評分，欠佳；937 則評價中有 88 則" "
2 分評分，很差；937 則評價中有 67 則" "

7.8/10 

整潔度

7.8/10 

職員與服務

7.8/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Ellen

附近很多吃的
這間飯店的地點算不錯，附近的plaza走過去就有餐廳和速食店，另外超市什麼的也都距離不遠。客房也不算老舊

8/10 不錯

Tammy

讚好：職員與服務和住宿狀況
Busy area but was an excellent stay
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月21日的回應
Dear Tammy,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 優異

Lucky

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Pool was filthy
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日的回應
Dear Lucky,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 優異

Ali

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Property. Great location, 2 to 3 mins away from Big shopping mall. Fantastic food options from fast food to restaurants. Variety of selections from the free breakfast provided by the Hotel every morning. Great stay.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Ali,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 欠佳

BRITTANY

親子同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The faucet in my room wasnt working properly, extra toilet paper wasnt in the room, shower head was leaking horribly, and for a stay of 4, only two towels and bath clothes were provided. I had to go to the front desk numerous times for inconveniences due to me paying to stay somewhere that lacked things that my own home doesnt. Staff was great. The woman at check in was SUPERIOR and very informative. However, maintenance needs to make the necessary adjustments.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月15日的回應
Dear Brittany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 優異

Darrin

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Darrin,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 優異

Steven (Great Lakes)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日的回應
Dear Steven,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 一般

Kevin (Springfield)

家人同遊
讚好：整潔度、職員與服務和設施服務
Nice place to stay but needs updated
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月8日的回應
Dear Kevin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 一般

Charmain

讚好：職員與服務
不滿：住宿狀況
The mattress are placed on slick white boards. This resulted in having to constantly push the mattress back into place.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月4日的回應
Dear Charmain,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 很差

Courtney

不滿：整潔度和住宿狀況
DO NOT STAY HERE! I will say, the staff were very nice. Very convenient to shopping & eateries. That’s probably all the positives. As soon as I walked in, I regretted not getting trip protection and leaving. It smelled like straight weed upon arrival. People were just watching from the ledge up stairs. Our hotel room door was broken. We left to grab dinner and came back, the door was ajar. Another time, when I double checked the door, it just pushed open. Usually a secure room door will close on its own. Every morning we woke up to the smell of weed. The beds move. My child banged her knees on the bed frame as the mattress wasn’t secure. Phone to front desk didn’t work. Shower leaks all over the “bathroom” floor. I will NEVER stay at another Sleep Inn again.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月30日的回應
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 優異

Rosalyn

.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日的回應
Dear Rosalyn,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 不錯

Julia

家人同遊, 親子同遊
讚好：整潔度和職員與服務
Great service, very clean and staff was helpful whenever we needed anything. My only issues were the beds move from the slightly touching which is concerning with little kids. I couldn’t read the numbers on the room thermostat because it was broken so just a few things. The breakfast was okay but needed more options and would have preferred real eggs over instant. Overall not bad and staff again was great!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月17日的回應
Dear Julia,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 欠佳

Laquanda

於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日的回應
Dear Laquanda,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 優異

Susan (Sebastian)

讚好：整潔度、職員與服務和住宿狀況
Very nice ,professional staff, breakfast was great
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月7日的回應
Dear Susan,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 優異

Steven (Great Lakes)

讚好：整潔度、職員與服務和設施服務
Good
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月4日的回應
Dear Steven,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 不錯

Rylie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were all clean, house keeping was on top of trash and towels everyday. Friendly.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月3日的回應
Dear Rylie,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 一般

quinn

不滿：住宿狀況
Cheap hotel, you pretty much get what you pay for. The originally put me in 327 or something like that. Door was messed up, looked like someone took a crowbar to the door. I went to the front desk and asked if I could change rooms, she changed it with no problem. But fix that door!!
General Manager 於 2024年2月29日的回應
Dear Quinn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 很差

Brandi

不滿：職員與服務和住宿狀況
Don’t stay here
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月24日的回應
Dear Brandi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 優異

Daniel

於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日的回應
Dear Daniel,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 優異

Robert. james

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The staff are extremely nice rooms were as expected quality and comfort close to food and stores
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月21日的回應
Dear Robert,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 欠佳

Michelle

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The hotel is located in a great place with lots of shopping and dining close by. The staff was very nice. Unfortunately, we were not happy with several things. In the room the phone did not work, the table had a broken leg, the outlet for the hair dryer was broke and unable to be moved to another outlet, and the hallway smelled like marijuana. On top of that, we have never stayed in a hotel with only a shower. Having a three-year-old with us and no bath was not fun for 3 days!
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月21日的回應
Dear Michelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 一般

Tashika

不滿：職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月16日的回應
Dear Tashika,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 不錯

Jamar

於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日的回應
Dear Jamar,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 優異

Steven (Great Lakes)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月8日的回應
Dear Steven,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 一般

Sarah

於 2024 年 1 月住了 1 晚
General Manager 於 2024年3月20日的回應
Dear Sarah,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall pretty good for me
General Manager 於 2024年2月6日的回應
Dear Steven,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 優異

Kenya

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Beds are very comfortable
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月3日的回應
Dear Kenya,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 優異

BamBam

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月4日的回應
Dear Bambam,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 優異

Mary Evelyn

讚好：整潔度
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月9日的回應
Dear Mary,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 不錯

Brian

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日的回應
Dear Brian,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 不錯

Christopher (Mc Cordsville)

讚好：整潔度和職員與服務
General Manager 於 2024年1月30日的回應
Dear Guest,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 不錯

Marcus (Raleigh)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Extremely convenient location and very welcoming staff
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日的回應
Dear Marcus,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A great value!! Very impressed with the friendly staff, clean room with updated shower, and nice breakfast, including fresh fruit! Nice experience .
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日的回應
Dear James,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 優異

Joel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日的回應
Dear Joel,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 一般

David

Very noisy in the rooms around us
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月30日的回應
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 優異

Rebecca

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月1日的回應
Dear Rebecca,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 優異

Katrina

伴侶同遊
讚好：整潔度和設施服務
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月1日的回應
Dear Katrina,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 不錯

Julio

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 12 月住了 2 晚
General Manager 於 2024年2月2日的回應
Dear Julio,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 不錯

Kristin

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was clean and the staff was very friendly.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月3日的回應
Dear Kristin,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 優異

Jorge

讚好：整潔度和職員與服務
於 2023 年 11 月住了 2 晚

10/10 優異

Sergio

於 2023 年 11 月住了 2 晚
General Manager 於 2024年2月2日的回應
Dear Sergio,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 很差

Brian

於 2023 年 11 月住了 2 晚
General Manager 於 2024年2月3日的回應
Dear Brian,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 優異

Willie

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable
於 2023 年 11 月住了 1 晚

6/10 一般

真實旅客

多人同遊
不滿：職員與服務
Upon arrival everything was clean until i looked in the shower and there was black hair everywhere. The wifi was down. Then we were woke up by a hotel employee(who checked us in) trying to enter our room by key and pulling the door at 6am. After yelling through the door she then proceeded to say "sorry this room said it was unoccupied." Unacceptable.
於 2023 年 11 月住了 1 晚

10/10 優異

Daniel

於 2023 年 11 月住了 1 晚

2/10 很差

CLAUDINE (CLIFTON)

於 2023 年 10 月住了 3 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
Family Trip
Cleanliness was ok, it wasn’t great but not terrible as I have seen either. No towels or wash cloths available for our last day or the morning of our checkout.
於 2023 年 10 月住了 4 晚

8/10 不錯

Joby

讚好：整潔度、職員與服務和住宿狀況
Liked it
於 2023 年 10 月住了 3 晚

8/10 不錯

jerry

讚好：整潔度和職員與服務
Nice stay
於 2023 年 10 月住了 1 晚

6/10 一般

Elsy

家人同遊, 寵物同遊, 商務旅客
讚好：職員與服務
不滿：住宿狀況
The room where I stayed was surprisingly very clean. However, the carpeting around the hotel and the room need some cleaning or updating. The doors may need some painting; they have lots of scratches. The young lady in the front desk was super helpful and very nice. I would say that for one night it wasn’t bad.
於 2023 年 10 月住了 1 晚