Charlotte Charlotte Premium Outlets Hotels

"Terrible place to stay. First the bathrooms downstairs don’t work, area always smell like dogs, they don’t have ice , yeah, we always only ice trays, the floor is dirty, the staff is very weird looking, you have to ask for everything at the front desk. I hope they have it, they didn’t have an eye no plug. , they didn’t have a iron nor a plug for the sink and the beds are terrible to sleep on"

"Clean, comfortable, convenient. Would stay here again."

"Cool"

"The place was good, but one of the elevators was down so there was an extended wait time to just get to our room"

"Please have coffee available for longer than 7 am"

"Dog friendly with a small fenced in area, great fitness room, nice bar with food and fire pit area. Very clean hotel. Quiet at night. Will definetly stay again when in Charlotte "

"The airport shuttle was prompt but the driver confusing about which Hyatt I was going to, insisting that I tell her what phone number I called for a ride. The staff from all 3 shifts that i encountered were overall “indifferent”. I needed help with my luggage and there was no one to assist. I could accept that at night but in the daytime at check out that was ridiculous. I was told that housekeeping would normally help, but they weren’t available. I am disabled so it was a struggle for me to get my bags on the cart and down to the lobby as I waited for my ride. I had asked for a late check out but was denied only after they asked my room number and my name - hmmm. I saw a housekeeper as I was retrieving a cart so I asked the front desk clerk if that housekeeper could help me with my luggage and she said “No, they are all on lunch break.” (So if they were all at lunch, then they weren’t cleaning rooms so why couldn’t I have a late check out?). Breakfast was very disappointing. I was really looking forward to breakfast since I had stayed in a Hyatt Place only one other time, in Atlanta, and it was really great. This breakfast did not compare. "

"Clean, friendly but breakfast wasn’t very fresh. "

"Everything was as advertised...very friendly staff and easy check in and check out....great value"