The room was clean, spacious, and comfortable. I understand the efficiencies of having app-based check-in, but the staff was comically inhospitable. Nice, just not warm or welcoming. For example, the parking lot had a QR code that said “pay here or in hotel.” Not knowing whether parking was included, I walked to the hotel, where I was told I couldn’t pay. All the host said was “ I wish the sign didn’t say that.” After dinner, we were hoping to get a drink and dessert at the “speakeasy” where pot de creme was on the menu. After we said we wanted to have a drink and dessert, we tried ordering the pot de creme, only to find out they were sold out of all the desserts. Then we went back to the lobby bar where they were just closing. They would not pour a drink but said we could sit there. Fortunately, my wife and I were still warm and happy after a very hospitable dinner at Mas, which made this stunningly poor service comical rather than frustrating.