包每日自助早餐

查塔努加 - 俯瞰山溫德姆拉昆塔套房酒店的評價

2.5 out of 5
查塔努加 - 俯瞰山溫德姆拉昆塔套房酒店
311 Browns Ferry Rd, Chattanooga, TN

評價

8.0

很好

10 分評分,優異;1573 則評價中有 687 則" "
8 分評分,不錯;1573 則評價中有 430 則" "
6 分評分,一般;1573 則評價中有 231 則" "
4 分評分,欠佳;1573 則評價中有 146 則" "
2 分評分,很差;1573 則評價中有 79 則" "

8.4/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

lu

讚好:整潔度、設施服務和住宿狀況
Manager 於 2023年2月27日的回應
Hello lu,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 優異

Chen

親子同遊
讚好:整潔度、設施服務和住宿狀況
Breakfast is really good! The room is clean!
於 2022 年 7 月住了 1 晚
Manager 於 2022年8月2日的回應
Hello Chen, We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast and room. Please do come see us again.

8/10 不錯

Linda (Madisonville)

家人同遊
讚好:住宿狀況
Hotel was great for our needs. The gentleman at the check in was very polite.
於 2024 年 5 月住了 1 晚

8/10 不錯

Coreen

讚好:職員與服務
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Coreen,We are delighted to hear that you had a pleasant stay with us. Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 不錯

Edward

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Edward,We are thrilled to hear that you had a great experience at our hotel! We look forward to welcoming you back soon for another enjoyable stay.

10/10 優異

lynn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I felt the teenagers and I were safe there and staff was watching out for our best interest. Place was very clean and rooms were big and roomy.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月22日的回應
Hello lynn,We are delighted to hear you felt safe and enjoyed the cleanliness and spaciousness of our rooms during your stay. Our team always strives to ensure the well-being of all our guests. Thank you for sharing your positive experience with us.

10/10 優異

Michael

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日的回應
Hello Michael,We are delighted to hear that you found our hotel great! Your positive feedback is truly appreciated and we hope to welcome you back in the future for another enjoyable stay.

4/10 欠佳

Kevin

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Sheets were dirty and bathroom door was off the door hinges
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月15日的回應
Hello Kevin, We're sorry to hear about the issues you faced during your stay. Your feedback is important to us, and we have shared your comments with the relevant departments to ensure improvements are made. We appreciate you bringing this to our attention.

10/10 優異

Loretta

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean comfortable
於 2024 年 3 月住了 1 晚
Manager 於 2024年5月14日的回應
Hello Loretta,We’re delighted to hear that you found your stay clean and comfortable. Your positive feedback is greatly appreciated! We hope to welcome you back in the future for another pleasant experience.

10/10 優異

Justine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stopped for a quick overnight while traveling. It was clean, comfortable. New and modern . Would stay again!
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日的回應
Hello Justine,We are delighted to hear that you had a comfortable and enjoyable stay at our hotel. Your kind words about our cleanliness and modern facilities are truly appreciated. We look forward to welcoming you back on your next trip.

4/10 欠佳

Jessica

讚好:職員與服務
不滿:整潔度
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月15日的回應
Hello Jessica, We're sorry to hear that your stay didn't meet expectations. Please feel free to contact us directly with any further details so we can address any concerns you may have.

2/10 很差

Kayla

不滿:職員與服務
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月15日的回應
Hello Kayla, We regret to hear that your experience did not meet your expectations during your stay. Your feedback is valuable to us, and we encourage you to reach out to us directly to discuss any issues you encountered. We aim to ensure all our guests have a pleasant stay and would appreciate the opportunity to address your concerns.

10/10 優異

Shaun K

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Large room and very up to date.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月13日的回應
Hello Shaun K,We are delighted to hear that you found our rooms spacious and modern. Your feedback is appreciated as we strive to provide a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
Great rate, conveniently located off interstate.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月11日的回應
Hello Richard,We are pleased to hear that you enjoyed our convenient location and competitive rates. Thank you for choosing to stay with us and providing your feedback. If you have any further comments or suggestions, please do not hesitate to contact our management team directly.

10/10 優異

Mariana

讚好:整潔度、職員與服務和住宿狀況
Clean and easy to book
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello Mariana,We appreciate your positive feedback on our cleanliness and booking process. We strive to provide a seamless experience for our guests. Should you have any further comments or suggestions, please feel free to reach out to the management team directly. Thank you for choosing to stay with us.

10/10 優異

Mari

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was quiet and clean. The only comment I would say is that the hallways were super cold - I think they had the air conditioning on full blast for a cooler day. But the room was terrific. Very pretty views.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello Mari, We appreciate your positive feedback on the quiet and clean environment of our hotel. We regret any discomfort caused by the temperature in the hallways, as we aim to provide a comfortable stay for all our guests. It's great to hear you enjoyed the terrific room and the beautiful views during your stay.

10/10 優異

Teresa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello Teresa,We are delighted to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon.

10/10 優異

Kerry

讚好:整潔度、職員與服務和住宿狀況
Keep up the good work!
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月11日的回應
Hello Kerry,We appreciate your positive feedback and are glad you enjoyed your stay. We strive to provide a memorable experience for all our guests. If you have any more comments or suggestions, feel free to reach out to our management team. Thank you for choosing to stay with us!

8/10 不錯

Laura

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very reasonably priced. The young man working our night of check-in was GREAT! So personable and professional. Wish there were more people like him! There was a slight tear in our bed sheets. Could have been from the wash machine.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello Laura, Thank you for sharing your positive experience with us, we're delighted to hear you found our staff personable and professional. We appreciate your feedback regarding the bed sheets and will address this internally for quality assurance purposes. Your comments help us improve our services for all guests in the future.

6/10 一般

Hester

Furniture in lounge not clean. Toaster in breakfast area not working
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月7日的回應
Hello Hester, We apologize for any inconvenience caused by the cleanliness of the furniture in our lounge and the malfunctioning toaster in the breakfast area. Your feedback is valuable to us and will be shared with our team for further review and improvement. Please contact our management team directly to discuss your concerns further.

4/10 欠佳

Bonnie

家人同遊
不滿:職員與服務、設施服務和住宿狀況
No fan in the bathroom. Large wholes in the bath towels. Lousy coffee in the morning
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日的回應
Hello Bonnie, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further review and improvement. Thank you for bringing these points to our attention, as guest satisfaction is our top priority.

8/10 不錯

Michael

寵物同遊
讚好:整潔度、職員與服務和設施服務
Dog friendly. Dog park area. Was obvious splatter on wall by bed. We’re woke up by housekeeping.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Michael,Thank you for sharing your feedback with us. We're glad you enjoyed our pet-friendly amenities. Your comments about the room cleanliness and housekeeping will be shared with our team to ensure we maintain our standards. We appreciate your valuable input and hope to welcome you back for an improved stay in the future.

8/10 不錯

Donna

於 2024 年 4 月住了 2 晚
Manager 於 2024年5月22日的回應
Hello Donna, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 優異

Mackenzie (Kings)

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月21日的回應
Hello Mackenzie,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello James,We're thrilled to hear you had a wonderful experience during your stay with us! If you have any more details to share about your visit, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

8/10 不錯

Robert

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月15日的回應
Hello Robert, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 優異

Jenny

親子同遊
讚好:整潔度、設施服務和住宿狀況
Nice hotel for overnight!
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Jenny,We are pleased to hear you found our hotel suitable for your overnight stay. If you have any further feedback or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.

8/10 不錯

Billy

家人同遊
讚好:整潔度和職員與服務
Sheets were VERY scratchy and uncomfortable!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Billy,We appreciate your feedback regarding the comfort of our sheets. For any further concerns or feedback, please feel free to reach out to our management team. Thank you for staying with us.

10/10 優異

Angelica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
CLEAN AND FRIENDLY STAFF
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Angelica,We are delighted to hear that you found our staff friendly and your room clean during your stay with us. Guest satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us. Thank you for choosing our hotel for your accommodation needs.

8/10 不錯

Susan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean room friendly staff. Dont know why i paid for insurance coverage it was recommended win i booked on line?
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月23日的回應
Hello Susan,We appreciate your positive feedback on our clean rooms and friendly staff. The insurance coverage offered during online booking is optional for guests who seek additional peace of mind during their stay. If you have any further questions or feedback regarding your booking experience, please do not hesitate to reach out to our management team directly.

6/10 一般

Melissa

不滿:設施服務
The couch in my room was so filthy I would not even sit on it or touch it. Mattress was torn Hole in a towel Ice bucket lid was dirty Body wash was empty in shower
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月23日的回應
Hello Melissa, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted to ensure a better experience for our future guests. We encourage you to reach out to our management team to discuss your concerns further.

10/10 優異

LeeAnn

讚好:整潔度、職員與服務和住宿狀況
Very nice room front desk staff very polite and knowledgeable
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日的回應
Hello LeeAnn,We are pleased to hear that you found our room comfortable and our front desk staff helpful. Your kind words are appreciated and we hope to welcome you back in the future.

6/10 一般

Claire Nathalie

家人同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Bathroom needs renovation, air conditioner needs repair. Shampoo needs refills. The rest is okay.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月20日的回應
Hello Claire Nathalie,Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are passed along to the relevant departments for review. We hope you had an overall pleasant stay with us.

2/10 很差

Mohamad

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I wish we didn’t book this hotel
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日的回應
Hello Mohamad,We're sorry to hear you didn't enjoy your stay. If there are any specific details you'd like to share with us for improvement, please don't hesitate to reach out to our management team. Your feedback is important to us as we strive to enhance our guests' experiences.

10/10 優異

Hunter

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日的回應
Hello Hunter,We are thrilled to hear that you had an excellent stay at our hotel! We hope to welcome you back soon for another memorable experience.

10/10 優異

Angela

商務旅客
Right in the mountains
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月19日的回應
Hello Angela,We appreciate your feedback on the hotel's mountainous location. It's fantastic to hear that you enjoyed the stunning views and natural surroundings during your stay. We hope that the scenic setting added to your overall experience. Thank you for sharing your positive thoughts with us.

10/10 優異

Keosha R

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was fine no complaints at all we enjoyed the room, the environment, and the hospitality was all great.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月19日的回應
Hello Keosha R,We are delighted to hear that you had a pleasant stay with us! Your appreciation for the room, atmosphere, and service is truly valued. Should you have any future accommodation needs, we would be honored to welcome you back.

10/10 優異

Billy

多人同遊
Desk clerk was very hospitable and knowledgeable and provided all info requested with a smile. Outstanding!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日的回應
Hello Billy,We are delighted to hear that our desk clerk was able to assist you efficiently and with a smile. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another outstanding experience.

2/10 很差

Nathaniel

Blood splattered all over the wall in the room Hair still in the shower from previous people And crumbs on the tv stand. Horrible!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Nathaniel,We appreciate your feedback and regret to hear about your experience. Our housekeeping team usually maintains high cleanliness standards, and we'll address this with them for improvement. Your input is valuable for enhancing our services.

6/10 一般

Carolina (Greenville)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The stay was fine, everything was clean and comfortable, we were enjoying our stay till the next day… the cleaning crew trying to get in our room at 8:30am when the check out time is at 11:00am. They were very rude, annoying and loud the whole morning in our hall.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Carolina, We appreciate your feedback on your recent stay. Our check-out time is at 11:00 am, and I'm sorry to hear about your experience with the cleaning crew. Your comments will be shared with the relevant team for improvement. Thank you for bringing this to our attention.

10/10 優異

Karen

讚好:整潔度、職員與服務和住宿狀況
The young man that checked us in was great.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日的回應
Hello Karen,We are pleased to hear that you had a positive check-in experience during your stay with us. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. Your feedback is valuable in helping us ensure exceptional service for all our guests.

8/10 不錯

Elizabeth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We just stayed one night and it was decent. There was a little cleanliness issue with the towels in the room, but otherwise it was fine. Liked having hot options for breakfast (eggs, sausage, pancakes, bagels, oatmeal, cereal, etc) and staff was friendly.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日的回應
Hello Elizabeth,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear you enjoyed our breakfast options and found our staff friendly. We appreciate your comments about the towel cleanliness and will address this with our housekeeping team for improvement. Your input helps us enhance the guest experience for future visits.

10/10 優異

Jyostana

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Jyostana,We are thrilled to hear that you had an excellent experience during your stay with us! We look forward to welcoming you back in the future for another fantastic stay at our hotel.

4/10 欠佳

Monique

於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日的回應
Hello Monique, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns accordingly.

10/10 優異

Duane

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日的回應
Hello Duane,We are thrilled to hear you had a wonderful stay with us! Please do not hesitate to contact us directly if there is anything else we can assist you with.

10/10 優異

Taylor

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was nice. Lobby was very pretty and workers were kind.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Taylor,We are pleased to hear that you enjoyed your room and our lovely lobby. Our team works hard to provide a friendly and welcoming atmosphere for our guests. We hope to welcome you back soon for another pleasant stay.

10/10 優異

Eszter

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great location, close to sightseeings, clean, nice room, breakfast was good as well.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月7日的回應
Hello Eszter,We're delighted to hear you enjoyed our convenient location, clean rooms, and breakfast offerings during your stay. Your kind feedback motivates us to continue providing excellent service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 一般

Melinda

The shower was luke warm to cold. Stains on carpet. Chairs dirty. Not enough protein for a gluten free person that does not eat powdered eggs. There was plenty of parking.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Melinda, We appreciate your feedback regarding your recent stay with us. Your comments have been noted, and we will be sharing them with our team for review. Should you have any further concerns, please feel free to reach out to our management team directly. Thank you for taking the time to share your experience with us.

10/10 優異

George

讚好:整潔度、職員與服務和住宿狀況
Stay here all of the time, never dissatisfied.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月7日的回應
Hello George,We are delighted to hear that you are a loyal guest and have consistently enjoyed your stays with us. Your positive feedback is greatly appreciated. We look forward to welcoming you back on your next visit.

10/10 優異

Sami (Deer Park)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
New rooms
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月1日的回應
Hello Sami,We appreciate your feedback and will share your comments with our team for future improvements. Our aim is to provide a comfortable experience for all our guests. Thank you for bringing this to our attention.