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貝斯特韋斯特查塔努加漢密爾頓廣場普拉斯修爾住宿酒店的評價

2.5 out of 5
貝斯特韋斯特查塔努加漢密爾頓廣場普拉斯修爾住宿酒店
6914 Shallowford Road, Chattanooga, TN

評價

7.2

不錯

10 分評分，優異；599 則評價中有 169 則" "
8 分評分，不錯；599 則評價中有 171 則" "
6 分評分，一般；599 則評價中有 130 則" "
4 分評分，欠佳；599 則評價中有 64 則" "
2 分評分，很差；599 則評價中有 65 則" "

7.4/10 

整潔度

7.4/10 

職員與服務

6.6/10 

設施服務

7.0/10 

住宿狀況

6.8/10 

環保程度

評價

4/10 欠佳

Shari

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
It was old, smelled of smoke for being non-smoking and didnt feel safe. I will say the staff was kind, but regretted my choice the moment I walked in and saw that the pictures online were deceptive.
於 2024 年 5 月住了 1 晚
Prit 於 2024年5月11日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 優異

Jared

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 5 月住了 1 晚
Prit 於 2024年5月8日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

8/10 不錯

Jorge

親子同遊
讚好：整潔度、職員與服務和住宿狀況
All was good some thing to improve
於 2024 年 4 月住了 3 晚
Prit 於 2024年5月6日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 優異

Heather

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful amd friendly at check-in. The room is clean and quiet. Jist what we needed!
於 2024 年 5 月住了 1 晚
Prit 於 2024年5月5日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

2/10 很差

Mark

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
No breakfast. Beds are beyond firm. Parking isn’t convenient.
於 2024 年 4 月住了 2 晚
Prit 於 2024年5月4日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

6/10 一般

Veronica

讚好：職員與服務
不滿：設施服務
It was ok for a quick 2 night stay by myself . I had my own blanket and pillows as I always do but their bed spreads and sheets are stained . Microwave was extremely old . Inside could be cleaner but staff was friendly.
於 2024 年 4 月住了 2 晚
Prit 於 2024年5月3日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 一般

Ryan

親子同遊
It’s an average Hotel, nothing special. There is a lot to do in the area which is why we stayed. Wouldn’t recommend it for a long trip with family. The rooms look like they have recently been renovated but definitely not quality work. It got the job done for a quick overnight stay.
於 2024 年 4 月住了 1 晚
Prit 於 2024年4月29日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 一般

Brad

家人同遊
Air conditioner unit not working..room stuffy.
於 2024 年 4 月住了 1 晚
Prit 於 2024年4月29日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 優異

Pearlica

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 3 月住了 1 晚
Prit 於 2024年4月22日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 優異

Madison

於 2024 年 4 月住了 1 晚
Prit 於 2024年5月11日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 優異

Osama

於 2024 年 4 月住了 1 晚
Prit 於 2024年5月11日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 一般

Gwendolyn

於 2024 年 3 月住了 2 晚
Prit 於 2024年5月6日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

8/10 不錯

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Prit 於 2024年4月14日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 優異

Osama

讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall nice quiet place
於 2024 年 4 月住了 1 晚
Prit 於 2024年4月14日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 不錯

Liberty

讚好：職員與服務和住宿狀況
Hall way and wall need to be clean more
於 2024 年 4 月住了 3 晚
Prit 於 2024年4月5日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 不錯

Darin

讚好：整潔度、職員與服務和住宿狀況
Convenient location, quiet room and comfortable bed all made for a good visit at Stay 2Night in Chattanooga.
於 2024 年 4 月住了 1 晚
Prit 於 2024年4月4日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 一般

Curtis

於 2024 年 3 月住了 1 晚
Prit 於 2024年4月22日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

2/10 很差

Felicia

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Awful service and we were in room 303 and the door wouldn’t lock. You could just push it open. When I told the front desk, Olivia, she was very passive aggressive saying she “knew” that room and that you just have to slam the door for it to lock. We had already tried that. Multiple times. Then she comes up to our door, and proceeds to try and push open our door without us even telling her to come in. She got it to lock (the one time it decides to) and then proceeds to be passive aggressive still saying that that’s all we had to do. We didn’t realize that the door didn’t lock the first night we were there. We noticed it when we left the next morning (which means that it was probably unlocked all night, and after I realized that I felt super unsafe) and she kept saying “I don’t understand why you didn’t tell us when you checked in” like we were lying to her…even though she told us that she knew about this door. Then said that we could leave or stay in the same room because they didn’t have any other rooms available and told me that we probably wouldn’t get a refund because they didn’t know about it before…again she told me she did. Anyway, horrible experience and I’m glad to say that I will not be staying here again.
Prit 於 2024年3月31日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. I Personally check the door and its nothing wrong at all with the door, also for safety we have deadbolt and a latch attach to door as well. The door is completely fine upon check in. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

10/10 優異

SRIHARSHA

於 2024 年 1 月住了 1 晚
Prit 於 2024年3月25日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 不錯

Jade x.

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very nice spacious no issues with the room itself and the property was not bad at all and I got a decent rate for my stay but there were a lot of things I did not like as far as how loud it was being on the main road. There were kids inside the hotel that were running up and down the hallway talking/playing extremely loud. My room faced the road and when the outside light came on it shined directly into my room and was on all night long.. my room was also next to the vending machine ice machine elevator and stairs…..
於 2024 年 3 月住了 2 晚
Prit 於 2024年3月18日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 優異

Eduardo

家人同遊
Is ok
於 2024 年 3 月住了 1 晚
Prit 於 2024年3月17日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 不錯

Grace

於 2024 年 3 月住了 1 晚
Prit 於 2024年3月31日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 一般

Josh

家人同遊, 親子同遊
不滿：設施服務和住宿狀況
The hotel was very noisy being on the main road. You have to go outside the lobby to get into the building. We stayed 2 nights, both nights had to have key reprogrammed. Lots of food choices within 5 minutes. The bed was extremely comfortable & the best part of the stay. The room was average for the price we paid. The pull out couch bed was awful, it was nothing but springs, so our 6year old slept in the king bed with us as nobody could sleep on those springs
於 2024 年 3 月住了 2 晚
Prit 於 2024年3月9日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 一般

Lamar

家人同遊
不滿：設施服務和住宿狀況
Parking horrible because not big enough for a moving truck. Really needs to be cleaned better. Drain in tub very slow draining. Old hotel
於 2024 年 3 月住了 1 晚
Prit 於 2024年3月7日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

4/10 欠佳

Joshua

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Upon arrival the clerk was concerned about the wrong thing and took forever to check me in the had the audacity to charge a $250 deposit for an unclean uncomfortable cigarette smelling room the covers and sheets were also uncomfortable it felt as if I slept on a box spring with covers from jail they were so thin I have stayed at better hotels that don’t even require a deposit also although I was just needed some where to sleep at night they have a policy where you can’t have any guest besides another occupant and they have to give their information highly not recommended unless you just need to take a hot shower as far as sleeping you better off in your car
於 2024 年 3 月住了 1 晚
Prit 於 2024年3月10日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

10/10 優異

Amanda

親子同遊
Love how close this hotel is to restaurants. I wish the parking lot was bigger. Overall a nice hotel.
於 2024 年 3 月住了 1 晚
Prit 於 2024年3月4日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 優異

James

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was great. I would like to commend Olivia the check in clerk. Expedia made a mistake on the dates, Olivia made a phone call and got everything took care of. She went out of her way to accomadate me. This lady deserves recognition for her dedication.
於 2024 年 2 月住了 1 晚
Prit 於 2024年2月29日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 不錯

April

讚好：整潔度
Liked that it felt safe
於 2024 年 2 月住了 2 晚
Prit 於 2024年2月26日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

2/10 很差

Lina

讚好：整潔度
不滿：住宿狀況
於 2023 年 12 月住了 1 晚
Surestay Plus 於 2023年12月20日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 很差

Emanuel (Saint Cloud)

不滿：職員與服務、設施服務和住宿狀況
The front desk took a copy of my credit card, she said it is for damage coverage, if needed, but to me, they could use or take a copy of the copy for some infair use later. I hated this.
於 2023 年 12 月住了 1 晚
Surestay Plus 於 2023年12月20日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 很差

Crystal

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Construction materials in hall. Had to step over it to get to room. Have photos if needed.
於 2023 年 12 月住了 1 晚
Surestay Plus 於 2023年12月9日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 優異

Leonard

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was awesome
於 2023 年 11 月住了 1 晚
Surestay Plus 於 2023年12月9日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 一般

gerald (Dade City)

不滿：設施服務和住宿狀況
l was placed in room 215 at checkin. no one bothered to tell me the entire floor was scheduled for demolition the next day. I unpacked 3 days worth of things from the car only to be told by the manager that I would have to change rooms. I didn't. Each time I left my room I would have to stop by the front desk to get a new key. Very mismanaged place.
於 2023 年 11 月住了 3 晚
Surestay Plus 於 2023年12月1日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 一般

Vernon

於 2023 年 11 月住了 4 晚
Surestay Plus 於 2023年12月1日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 一般

Samantha

於 2023 年 11 月住了 3 晚
Surestay Plus 於 2023年12月9日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 不錯

gerald

讚好：整潔度、職員與服務和住宿狀況
Parking is a challenge if you return after 08:00 PM
於 2023 年 10 月住了 3 晚
Surestay Plus 於 2023年10月25日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 不錯

Wayne

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Get what you pay for
Get what you pay for. Good room, no frills, quiet. Only problem i had was lobby was super hot in the mornings, don't know if was heating or the waffle maker.
於 2023 年 10 月住了 5 晚
Surestay Plus 於 2023年10月25日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4/10 欠佳

Robert

商務旅客
Office area was so hot
於 2023 年 10 月住了 1 晚
Management 於 2023年10月20日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 一般

Leigh

親子同遊
不滿：職員與服務和設施服務
Not bad, but not great either. Located on a super busy road, small carpark, slightly rough crowd, room looked out on the barbed wire fence of the neighbouring storage facility and our room shared an interconnecting door with a noisy neighbour. Was clean enough, bed comfortable and water pressure pretty good. Breakfast was passable.
Management 於 2023年10月20日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Deborah D

家人同遊
The room had bugs in it and the bathroom door would not shut and it was noisy. We will not stay here again.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月8日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
It’s OK
Hotel is in a decent area, right off interstate 75. Setup is more motel-ish than hotel. Things seemed to be clean, service at front desk was fine. Decent room for the price. Was not expecting a $100 deposit, plus on top of paying for the room upfront. You get your deposit back at checkout…if they deem you don’t violate any policies. I would have liked to have known about this hidden fee prior to booking room. I was put in a room right next to a huge LED street light. The light emitted into the room very well even with the blinds closed. You will have an issue with this if you need total darkness to sleep. Relatively small parking lot.
於 2023 年 10 月住了 1 晚
Surestay Plus 於 2023年10月4日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 一般

Loren

不滿：整潔度和住宿狀況
於 2023 年 9 月住了 2 晚
Surestay Plus 於 2023年9月5日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

10/10 優異

Jeffrey

讚好：整潔度和職員與服務
Definitely an older property and showing it's age in the common areas. Room is clean and comfortable though.
於 2023 年 7 月住了 1 晚
Surestay Plus 於 2023年8月1日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

10/10 優異

Stacey

讚好：整潔度、職員與服務和住宿狀況
Really clean and nice staff
於 2023 年 7 月住了 1 晚
Surestay Plus 於 2023年8月1日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 不錯

Vicky

於 2023 年 7 月住了 1 晚
Surestay Plus 於 2023年7月29日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 一般

Shelley

伴侶同遊, 商務旅客
讚好：整潔度
I didn’t feel safe leaving my car in the parking area due to people loitering outside.
於 2023 年 7 月住了 1 晚
Surestay Plus 於 2023年7月6日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4/10 欠佳

Tammie

家人同遊, 親子同遊
不滿：整潔度和住宿狀況
Blood stains on mattress...blood stains on sheets Blow dryer not working...no remote ...doors do not open quickly have to try many times to get open ....small parking lot very crowded...bar across street....bottle caps on floor in room ..mirrors not clean ...only 1 cart to bring items into your room
於 2023 年 6 月住了 1 晚
Management 於 2023年7月1日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Wayne

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Surestay Plus 於 2023年6月30日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 一般

John

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Hotel carpet needs to be replaced. It is bad, real bad. Hotel staff was extremely nice. The price was cheap so overall I would rate total hotel as average
於 2023 年 6 月住了 4 晚
Surestay Plus 於 2023年6月28日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 不錯

Lisa

讚好：整潔度、職員與服務和住宿狀況
Nice room for the price.
於 2023 年 6 月住了 2 晚
Surestay Plus 於 2023年6月26日的回應
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN