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切爾滕納姆希爾頓逸林酒店的評價

4 out of 5
切爾滕納姆希爾頓逸林酒店
Cirencester Road, Charlton Kings, Cheltenham, England

評價

7.8

不錯

10 分評分，優異；1002 則評價中有 342 則" "
8 分評分，不錯；1002 則評價中有 374 則" "
6 分評分，一般；1002 則評價中有 165 則" "
4 分評分，欠佳；1002 則評價中有 83 則" "
2 分評分，很差；1002 則評價中有 38 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

MAN CHI

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Experience
Doubletree Hilton at Cheltenham is fabulous for family trip where I ever experienced with. The staffs were very helpful for everything even I requested so much to suit for the elderly, such as shower bathroom etc. I would highly recommend the Hilton at Cheltenham for everyone.
於 2023 年 3 月住了 2 晚

8/10 不錯

Laam Ting Cherry

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay but room is small
於 2023 年 2 月住了 1 晚

8/10 不錯

MAN CHI

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Love to stay again
Service is good, room is tidy and comfort and the staffs are helpful. Love to stay again.
於 2023 年 2 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯
房間比較細，但整體ok, welcome cookies 很好吃
於 2019 年 4 月住了 1 晚

10/10 優異

Ying MIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Julia

讚好：整潔度、職員與服務和住宿狀況
Lovely hotel.
於 2024 年 4 月住了 1 晚
Oliver W 於 2024年4月29日的回應
Dear Julia, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Loved that we could bring our dog and not charged for. We had a problem at first in that my wife is disabled and there were no lifts. The receptionist (Elle-May) changed our room so that we were as near to the car as possible. Restaurant food was excellent as well. Will definitely go there again 👍
於 2024 年 4 月住了 1 晚
Oliver W 於 2024年4月17日的回應
Dear Steven, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately as our property is a listed building we are not able to have lifts installed. Warm Regards, DT Cheltenham

4/10 欠佳

Husam

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel rooms are dated... the cleaning level is so poor. the breakfast doesn't cater for none pork eaters.
於 2024 年 4 月住了 2 晚
Oliver W 於 2024年4月17日的回應
Dear Husam, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately as our property is a listed building we are not able to have lifts installed. Warm Regards, DT Cheltenham

8/10 不錯

Chris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms are spacious light and the beds were comfortable.
於 2024 年 4 月住了 1 晚
Oliver W 於 2024年4月17日的回應
Dear Chris,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Cheltenham soon.Kind Regards,DT Cheltenham

4/10 欠佳

Yumi

於 2024 年 4 月住了 2 晚
Oliver W 於 2024年4月10日的回應
Dear Yumi, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

diane

家人同遊
Lovely and relaxing stay.
於 2024 年 3 月住了 2 晚
Oliver W 於 2024年4月3日的回應
Dear Diane, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 欠佳

Viveka

不滿：職員與服務
Manager was unhelpful. Staff disorganised Would not recommend this place
於 2024 年 3 月住了 2 晚
Oliver W 於 2024年4月3日的回應
Dear Viveka, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 一般

Charis S

商務旅客
讚好：職員與服務
The hotel was a little worn but still comfortable. Stains on sheets and carpet. Disappointed that the pool was closed one day but when it was open it was good. Staff were very kind and helpful.
於 2024 年 3 月住了 4 晚
Oliver W 於 2024年3月16日的回應
Dear Charis, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately the pool closure was unforeseen due to emergency repair works which needed to be carried out however we are glad you found the leisure facilities to be enjoyable once they were back open. Warm Regards, DT Cheltenham

10/10 優異

Mayuresh

讚好：整潔度、職員與服務和住宿狀況
Good experience
於 2023 年 12 月住了 1 晚
Oliver W 於 2024年3月10日的回應
Dear Mayuresh,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

8/10 不錯

Hussein

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Oliver W 於 2024年3月10日的回應
Dear Hussein,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

4/10 欠佳

Audrey

不滿：整潔度、職員與服務和住宿狀況
Cobwebs in room, bathroom fan did not work, lightbulb in standard lamp did not work, limited toiletries. Cobwebs , bulb and fan reported to reception, no interest, nothing done . Would not stay again.
於 2024 年 2 月住了 2 晚
Oliver W 於 2024年3月4日的回應
Dear Audrey, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 一般

Andre-Paul

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The gym was actually terrible, however the spa was lovely. The bedroom was okay but the usb charger by the bed did not work so charging my phone overnight was a big issue, no plug by the bed. The staff were so helpful! The food was brilliant, breakfast and dinner.
於 2024 年 2 月住了 2 晚
Oliver W 於 2024年3月4日的回應
Dear Andre-paul, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 不錯

Mark

讚好：整潔度、職員與服務、設施服務和住宿狀況
I didn't like that I was unable to eat in the restaurant on the night of my stay as it had been entirely booked out to a convention of visiting trainee clergy. I was given no warning that the restaurant would be closed to me either at the time of booking nor at any time prior to my arrival. At 2 minutes past 6 (I.E. immediately after the restaurant's advertised opening time) I arrived in the restaurant, keenly looking forward to enjoying a 'Wild Mushroom and Truffle Risotto' only to be told that it was closed to me as it had been booked from 6:15 until 9:00pm and that I could neither eat before, nor after the block booking. This is unsatisfactory as, had I known beforehand, I would have made alternative plans. A pizza in the bar, although decent enough, was scant substitute for my eagerly anticipated, and doubtless delicious, risotto. Finally, there were no signs posted anywhere within the hotel warning of the restaurant's closure/unavailability.
於 2024 年 2 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear Mark, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 欠佳

James

商務旅客
不滿：住宿狀況
Some of the staff were nice. But my room which was a very long walk from reception never opened resulting in a return journey at least once a day to get my card reset. There was no wifi in the room and the damp was bad in the bathroom. Eventually I changed rooms as there was a loud vibrating noise coming through the wall and the second room was better albeit the keycard still never worked. I also had fuel stolen from my car during the first night. Clearly this isn't the hotels fault but after raising it with them I never heard anything back
Oliver W 於 2024年3月4日的回應
Dear James, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 不錯

Claudio

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Characterfull but fix HVAC please!
Characterfull hotel, however decor is a little tired. Boiler was broken. Luke warm shower. Room was nice size but bed was well used Gym is a good size and well specified however the area suffers from high condensation air conditioning is non existent! Breakfast area was nice but not great selection Really need to revamp the heating and air con. I stay regularly and there is often some kind of problem with it
於 2024 年 1 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear Claudio, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One night business trip, arrived late but left late too. Able to enjoy the pool and sauna, good breakfast afterwards (which isn't always the case)
於 2024 年 1 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear "Anonymous", Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 不錯

Jayne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear Jayne, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

Anthony

讚好：職員與服務和客房舒適度
於 2024 年 1 月住了 3 晚
Oliver W 於 2024年3月4日的回應
Dear Anthony, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 一般

David

商務旅客
讚好：職員與服務和設施服務
Hotel is looking tired and some of the facilities badly need updated. Staff were all excellent.
於 2024 年 1 月住了 2 晚
Oliver W 於 2024年3月4日的回應
Dear David, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our second stay in just a few months. The staff are very friendly and welcoming. Nothing is too much trouble. We had a lovely afternoon tea with our friends. We got a room upgrade which was nice. The rooms are clean and comfortable. We will stay again on our next visit to the Cotswolds.
於 2024 年 1 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear Peter, Thank you very much for taking your time to rate us 5/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 一般

Jennifer

讚好：整潔度、職員與服務和住宿狀況
Pleasant stay.
A few niggles but the staff were fab.
於 2024 年 1 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear Jennifer, Thank you very much for taking your time to rate us 6/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

Megan

於 2024 年 1 月住了 1 晚
Oliver W 於 2024年3月4日的回應
Dear Megan, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

Mandeep

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and quality furnishings
於 2023 年 12 月住了 1 晚

8/10 不錯

pankaj

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Decent stay!
It was nice stay. Especially Kate, the receptionist, was particularly helpful. Phone in room not working and staircase access to rooms with no lift access. Overall decent stay.
於 2023 年 12 月住了 1 晚

2/10 很差

Richard

於 2023 年 12 月住了 1 晚

2/10 很差

Kevin

於 2023 年 12 月住了 2 晚
Oliver W 於 2024年3月4日的回應
Dear Kevin, Thank you very much for taking your time to rate us 1/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 優異

jayne

於 2023 年 11 月住了 1 晚

2/10 很差

Tom

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

LEE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice Hotel and close to Cheltenham town centre,
nice Hotel and close to Cheltenham town centre, recomend India brasserie in town for Indian meal
於 2023 年 12 月住了 1 晚

10/10 優異

Sukhdeep

Oliver W 於 2024年3月4日的回應
Dear Sukhdeep, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 不錯

Philip Martyn

於 2023 年 12 月住了 3 晚

8/10 不錯

Amy

於 2023 年 12 月住了 1 晚

2/10 很差

Leigh

商務旅客
AWFUL DO NOT RECOMMEND AT ALL
Absolutely terrible! Soon as I got in the room I could hear slamming of doors loud music and banging. I asked to change rooms. They moved me to the second floor which the room was even worse. The TV did not work, the WiFi did not work, the shower did not work, the sheets were filthy. The room was cold and cramped and mould by windows. The staff were rude apart from two young girls on reception were friendly but the bar staff were arrogant rude and very unprofessional shouting and swearing at the back. All night long I could hear slamming doors, people walking in and out the corridors banging music it was awful!! The hotel is so old aswell it’s a joke. Finally - I asked if I could charge my electric car up I was hiring and they said no, then in the morning another lady said oh yes you could have and it’s free for guests - instead of being able to charge this overnight for my commute back I then had to spend 5 hours instead charging it in Cheltenham town centre and paying £35! I would never recommend this hotel to anyone it has genuinely and I mean this, been the worse stay I have ever had. Total total waste of £120
於 2023 年 12 月住了 1 晚
Oliver W 於 2023年12月21日的回應
Dear Leigh,Thank you for taking your time to provide us with your feedback.We are sorry to hear that your stay with us did not meet your expectations on this occasion, however it appears that none of the mentioned issues were raised with us at the time of your stay - this would have enabled us to try and resolve them for you promptly. with the above in mind I have noted the points that you have made and I will follow up with the teams that those points relate to.I am however pleased to read that you found the reception team to be friendly and we appreciate all feedback come good or bad as this enables us to evaluate what is needed to ensure our guests expectations are being met.Once again I would like to thank you for your feedback and please feel free to reach out to us directly at the hotel if we can be of any further assistance.Kind RegardsDT Cheltenham

6/10 一般

Sayantan

讚好：設施服務和住宿狀況
Quiet, in a secluded area, almost like a stay at a reserve. Food options could be more at breakfast for vegetarians. Service was good, Sarah at reception was the most lovely and helpful staff i had the pleasure to know. She made everything simple. Gym is good. Pool also decent. Bar food was great, particularly caesar salad! Might come back again.
於 2023 年 12 月住了 2 晚

6/10 一般

Craig

於 2023 年 12 月住了 1 晚

10/10 優異

Shawali

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place, comfortable room, free parking, friendly staff
於 2023 年 12 月住了 1 晚

8/10 不錯

Mark

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Rachael

於 2023 年 12 月住了 1 晚

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
A
於 2023 年 11 月住了 1 晚

8/10 不錯

Mike

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
Good service, quick checkin, room clean and spacious with comfortable bed only down side for us was noisy neighbours on both nights, ladies party on the Friday, drunken lads on the Saturday.
於 2023 年 11 月住了 2 晚

10/10 優異

Claudio

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great facilities
Convenient, facilities were great, however would have liked the gym to be open earlier
於 2023 年 11 月住了 1 晚

8/10 不錯

ADRIAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short stay
I got what I wanted. A clean well laid comfortable room for one night. No ther facilities used.
於 2023 年 11 月住了 1 晚

8/10 不錯

James

於 2023 年 11 月住了 1 晚

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a short stay but it was very nice. Room was lovely, super clean and comfortable. The staff were so polite and friendly - very welcoming. We will visit again for sure but for longer next time.
於 2023 年 11 月住了 1 晚