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切薩皮克格林布賴爾希爾頓欣庭酒店的評價

3 out of 5
切薩皮克格林布賴爾希爾頓欣庭酒店
1569 Crossways Blvd, Chesapeake, VA

評價

8.0

很好

10 分評分，優異；421 則評價中有 192 則" "
8 分評分，不錯；421 則評價中有 117 則" "
6 分評分，一般；421 則評價中有 50 則" "
4 分評分，欠佳；421 則評價中有 36 則" "
2 分評分，很差；421 則評價中有 26 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

John (Ashburn)

Older property. My room was tucked back by the maintenance and housekeeping area. No easy access outside besides a door that always seemed ajar.
於 2024 年 4 月住了 2 晚

10/10 優異

Crystal

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Austin

於 2024 年 1 月住了 3 晚

8/10 不錯

Jessica

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 1 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：職員與服務
於 2024 年 1 月住了 3 晚

2/10 很差

Kelly

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
When I entered my room it was not made and it was not clean. They put me in a different room, said they would waive my pet deposit for a service dog and still charged me.
於 2023 年 12 月住了 1 晚

10/10 優異

TANYA (KAPOLEI)

於 2023 年 12 月住了 6 晚

8/10 不錯

Joshua

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A perfect fit!
This hotel and the room we had were the perfect fit for what our family needed. Our half-suite had a door between the bedroom and the sitting area, allowing us to put our children down and enjoy some time together. This is not the nicest place in terms of quality that you can stay at, and much of the furniture and decor seemed a bit dated. But it was clean, it was a great value, and it fit what we needed perfectly. We will likely stay here again when visiting family in the area.
於 2023 年 12 月住了 1 晚

6/10 一般

Erica

讚好：整潔度和住宿狀況
不滿：職員與服務
I don’t like when I feel I’m being rushed out of the room
於 2023 年 12 月住了 1 晚

6/10 一般

Erica

讚好：整潔度和客房舒適度
不滿：住宿狀況
Not Happy
This time around I wasn’t happy with the amount of things wrong with the room
於 2023 年 12 月住了 1 晚

10/10 優異

Christine

家人同遊
讚好：職員與服務和設施服務
Convenient with great dining options. Rooms could use a makeover but have all the necessities and good value. Great service.
於 2023 年 10 月住了 1 晚

8/10 不錯

Joseph

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
All in all a great stay for a business trip. As other reviewers have mentioned, the property is a little dated, but everything was clean. The unit was equipped with enough to put together some simple meals. Staff was exceptionally nice and outgoing. Definitely the highlight of the stay.
於 2023 年 10 月住了 2 晚

6/10 一般

Deborah

家人同遊
Beds and pillows not comfortable. Not real clean but appears old. Carpets not real clean either.
於 2023 年 9 月住了 2 晚

6/10 一般

chris

於 2023 年 9 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Constance

於 2023 年 9 月住了 2 晚

2/10 很差

Deborah

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
BEDBUGS AND BS from both Homewood and Hotels.com
BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!
於 2023 年 6 月住了 7 晚

6/10 一般

Lawrence

家人同遊
不滿：住宿狀況
The facility in general was fine. The door lock to our suite broke after the first use and took an hour or so to repair. The AC unit in the main room of the suite didn’t work. The sofa bed was the most uncomfortable mattress you could ever imagine. The couch had some stains on the arms. Breakfast was ok.
於 2023 年 8 月住了 1 晚
Nesha Howard , Front Office Manager 於 2023年8月28日的回應
Good morning Mr. Lawrence I do apologize for the room issue. I will make sure I let housekeeping know about this.

6/10 一般

Gail

家人同遊
不滿：整潔度和住宿狀況
Ripped sofa, dirty, stained chairs, used a mattress pad for a quilt on the bed. Slippery tub, with no walk ins for handicapped. This place needs a seriuos upgrade. For $200 a night it's old and there was no air conditioning in the hallways.
於 2023 年 8 月住了 3 晚
Nesha Howard , Front Office Manager 於 2023年8月28日的回應
Good morning Ms. Gail, I do apologize for the room issues you had during your stay. I will make sure we correct the issues and hopefully you will stay with us again.

8/10 不錯

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

Roni

於 2023 年 7 月住了 1 晚

8/10 不錯

Deirdre

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Where the carpet met tile in bathroom and flooring in kitchen there were sharp staples exposed that cut our feet Check in experience was excellent, they welcomed us, answered questions, let our kids pick prizes and were so warm and wonderful. Nice breakfast choices and friendly service. Perfect stopover for our trip
於 2023 年 7 月住了 1 晚
Nesha Howard , Front Office Manager 於 2023年8月28日的回應
Good morning Ms. Derdre, Thank you for staying with us. We do apologize about the staple incident, and we did take care of that problem. I do hope you come back and stay with us again.

8/10 不錯

Mary

多人同遊
讚好：整潔度和職員與服務
Needs Updating
Hotel was clean and staff were great but rooms are very out dated
於 2023 年 7 月住了 1 晚
Nesha Howard , Front Office Manager 於 2023年8月28日的回應
Thank you for staying with us Ms. Mary and hopefully you will come back and visit us soon.

4/10 欠佳

Tiara

親子同遊
讚好：整潔度
This comment section does not give you enough space to truly let the viewers know the headache we went through so they can decide for themselves whether to stay at either the Homestead Suites or their sister company the Hilton next door. As we had to encounter both hotels because a pipe burst in our room at the Homestead. If management wants to call and rectify our visit we encourage them to do so. Let just say this was not the trip we planned for our children for a job well done to end their school year and start their summer break. Wasted money. Disappointed.
於 2023 年 6 月住了 2 晚

4/10 欠佳

Jeremy

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Very un-clean, people at the front desk were very nice but other then that it was very bad !!!
於 2023 年 5 月住了 1 晚

8/10 不錯

Gidget

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great when traveling for a graduation
We traveled to Virginia for a graduation. The room we stayed in was quite comfortable. It was nice to have a small kitchen with refrigerator to keep our drinks in and microwave to heat up leftovers as well as nice coffee mugs to drink tea out of after a long, eventful day.
於 2023 年 5 月住了 3 晚

8/10 不錯

Brandee

家人同遊
讚好：整潔度和職員與服務
於 2023 年 5 月住了 1 晚

2/10 很差

Rodolfo

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never can do my check in even when I confirm my reservation
於 2023 年 4 月住了 7 晚

2/10 很差

LaShauna

家人同遊, 親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
no waffle station as pictured. alot of the breakfast items my family couldn't consume due to pork and bell peppers. gym was not that great. some of the equipment didnt work
於 2023 年 4 月住了 3 晚

10/10 優異

Chanelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spring break getaway!
Nisha check my daughter and I in. She was very kind and sweet! Excellent customer service with the other ladies at the front desk as well! We can't wait to come back!
於 2023 年 4 月住了 2 晚

10/10 優異

Gail (Peekskill)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Beautiful and convenient location. Friendly staff!
於 2023 年 3 月住了 2 晚

10/10 優異

Arthur

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at ths place made accomodations for me and were very attentive to my needs
於 2023 年 3 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

4/10 欠佳

Christina

家人同遊
不滿：整潔度和住宿狀況
The room was used by previous hotel stay over for dog stays. The furniture was all scratched up and a chewed up. The curtains were either dirty or rusted and not cleaned off. The same applies to the kitchen table. It was dirty. Also the fire alarms went off a few times during the night which jolted us out of sleep. We would prepare t leave the room and then they would stop. The food was also cold in the morning and the OJ was separated and undrinkable. The coffee was amazing! The location was great. The front desk staff were welcome and polite.
於 2023 年 2 月住了 3 晚

10/10 優異

Deborah (Gridley)

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great, breakfast was nice every day. Close to conveniences.
於 2023 年 1 月住了 12 晚

4/10 欠佳

Carmine

4/10 欠佳

Sandy

家人同遊, 寵物同遊
讚好：職員與服務
不滿：住宿狀況
The staff was nice and helpful however the room was so dirty that I had to dust the black stuff off of the ceiling fan with a towel to feel good enough to sleep. The decor was all old. The shower was old and dirty. I thought breakfast was served till 10:00 am. We went for breakfast at 9:45 am and the staff had cleared almost all of the food.

10/10 優異

Rachel

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always love staying at this place.

10/10 優異

kyle

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

6/10 一般

真實旅客

家人同遊
不滿：住宿狀況
I can say it's ok, the room that we stayed is falling apart. Main door you have to bang it to close, bedroom door has big hole on the back of it. Bathroom sink has cracked on it, one time there is no hot water can't take a shower. We called the lobby and was told they will send from the maintenance but no one came. Thermostat are not working too.
於 2022 年 12 月住了 3 晚

10/10 優異

elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
We were there to celebrate thanksgiving and our 40 th wedding anniversary. Have visited Virginia Beach area in past but this was first time at this hotel. Will stay again when we come to this area. Loved the fact that you are pet friendly. Great breakfast! Pleases don’t change!
於 2022 年 11 月住了 7 晚

6/10 一般

Benita

家人同遊
讚好：職員與服務和客房舒適度
於 2022 年 11 月住了 1 晚

10/10 優異

Karen

讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

Sumit

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
DC trip
Excellent facility and stafff
於 2022 年 11 月住了 2 晚

10/10 優異

Sharon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the room size. Bed was very comfortable, Breakfast Saturday was fine but Sunday was excellent. Front desk was great. Lobby room very comfortable. pools were nice. My husband and I and our 2 daughters and their families loved being here. no regrets of complaints.
於 2022 年 11 月住了 2 晚

6/10 一般

Henry

讚好：職員與服務
不滿：住宿狀況
no commit,
於 2022 年 11 月住了 1 晚

10/10 優異

eva

於 2022 年 10 月住了 1 晚

8/10 不錯

CAMMIE

家人同遊, 商務旅客
讚好：整潔度和職員與服務
The room was a good size and very clean . We really appreciated the hospitality of the staff , especially April at the front desk . A few things didn’t work in the kitchen but it didn’t affect our stay . I would definitely stay here again .
於 2022 年 9 月住了 4 晚

8/10 不錯

Danielle

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
dog friendly close to everything! i’d stay again
於 2022 年 9 月住了 2 晚

8/10 不錯

Julia

讚好：職員與服務和客房舒適度
Musty
Stained carpets in our room and musty smell in the room.
於 2022 年 9 月住了 1 晚