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貝斯特韋斯特切斯特酒店的評價

2.5 out of 5
貝斯特韋斯特切斯特酒店
2150 State Street, Chester, IL

評價

8.6

優異

10 分評分，優異；249 則評價中有 130 則" "
8 分評分，不錯；249 則評價中有 77 則" "
6 分評分，一般；249 則評價中有 28 則" "
4 分評分，欠佳；249 則評價中有 10 則" "
2 分評分，很差；249 則評價中有 4 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

7.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

ARMANDO

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice staff and clean room. I do wish there was more work out equipment.
於 2024 年 5 月住了 1 晚

8/10 不錯

Erica

親子同遊
It was a convenient stay, staff were nice. Breakfast was simple. There’s A Walmart, Gas Station, and other fat food places close by.
於 2024 年 4 月住了 1 晚
Bobby Bowman GM 於 2024年4月13日的回應
Thank you for sharing your feedback with us! We're glad to hear that you found your stay convenient and that our staff provided friendly service. While our breakfast offerings are kept simple, we're always looking for ways to improve, so your input is valuable to us. Additionally, we're happy to hear that our location near various amenities such as Walmart, gas stations, and restaurants was convenient for you. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Safe travels until then!

10/10 優異

Kent

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Bobby General manager 於 2024年4月9日的回應
We thank you for taking time to let us know that you had a good stay and that you were treated with professionalism. We look forward to hosting you again in the future.

10/10 優異

Sally

讚好：整潔度、職員與服務和住宿狀況
Very friendly helpful polite great place to stay
於 2024 年 3 月住了 7 晚
Bobby 於 2024年3月25日的回應
We thank you for your stay and Hope to see you again in the future.

10/10 優異

Steven (New Athens)

家人同遊
讚好：設施服務
Nice and quiet in the room
於 2024 年 3 月住了 1 晚
Bobby Bowman 於 2024年3月8日的回應
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the peace and tranquility of your room during your stay. Providing a quiet and comfortable environment is a top priority for us, and we're pleased to know that we met your expectations. Should you find yourself in the area again, we'd be honored to welcome you back for another relaxing experience. Safe travels!

8/10 不錯

Tracy

商務旅客
讚好：整潔度、職員與服務和住宿狀況
It was better than I expected. The location was convenient, and the staff was welcoming and helpful. The property was very clean - the lobby, room, and breakfast area. The room was well maintained, with newer carpet, tile, and decor. The bed was comfortable. Just be sure to ask for a room other than 111. It is right off the lobby directly across from the breakfast area.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月28日的回應
Thank you for you feedback.

10/10 優異

Tracey

家人同遊
Clean and breakfast was good
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月28日的回應
Thank you for your review

10/10 優異

Lanny

於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月28日的回應
Thank you for your review

10/10 優異

John

於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月28日的回應
thank you for your review

10/10 優異

Christina

讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very pleased with my stay. The continental breakfast was better then any hotel I've stayed at. I will be traveling to Chester a lot this will definitely be my hotel choice.
於 2023 年 11 月住了 1 晚

6/10 一般

MATTHEW

於 2023 年 11 月住了 4 晚

10/10 優異

Barbara

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is the second time I have stayed in this hotel. It is clean, easy parking, convenient, and a lovely breakfast.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

6/10 一般

Rebecca

多人同遊
讚好：整潔度和職員與服務
Toilet didn’t flush very well and shampoo, conditioner and body wash dispensers didn’t work.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. We will have the correct departments address the issues sited asap

10/10 優異

Cirina

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
quick and easy heck-in friendly staff
於 2023 年 10 月住了 3 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

8/10 不錯

Michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband thought the bed was very comfortable and slept well. Very accommodating when we had issue with television remote. Overall, it was a pleasant stay.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

10/10 優異

Ezequiel (Lombard)

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

8/10 不錯

Judith

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

10/10 優異

Ezequiel (Lombard)

讚好：整潔度、職員與服務和住宿狀況
Buena hospitalidad
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月16日的回應
Thank you for your feedback. Hope to see you again in the future

10/10 優異

Lorraine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean as always. This time smelled of paint because its freshly painted.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月5日的回應
Thank you for your feedback. We hope to see you again in the future

10/10 優異

Richard

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great!
It was an excellent hotel for our 1 night stay. Mulitple nights would be fine also. Room was clean and very large. Bed was also very comfortable. They had a breakfast that was better than most hotels.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月5日的回應
Thank you for your feedback. Hope to see you again in the future

10/10 優異

Kim

讚好：整潔度、職員與服務和住宿狀況
Be aware, this is NOT a pet friendly place. Expedia says it is. However the wonderful saff people there called me early in the morning to let me know and even suggested another area where i could look. Awesome staff!
General Manager 於 2023年10月5日的回應
Thank you for your kind words, and we do apologize for not being able to accommodate your pet. We hope to see you in the future

10/10 優異

Denis

於 2023 年 8 月住了 1 晚
General Manager 於 2023年10月5日的回應
Thank you for your kind words

10/10 優異

marilyn

於 2023 年 8 月住了 1 晚
General Manager 於 2023年10月5日的回應
Thank you for your review

6/10 一般

Jerry

於 2023 年 8 月住了 3 晚
General Manager 於 2023年10月5日的回應
Thank you for your review. We would have liked to have heard more from you as to why you rated us 3/5

4/10 欠佳

Scott

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
Paid a astronomical amount to stay here! Laundry was broken (I travel for work). Advertised outside pool, which was slime green and clearly had not been used for awhile. Staff was amazing! Just dont recommended the property.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月10日的回應
Thank you for your review. The pool was not usable due to storms that had passed through town one after another in a couple of days. Regarding the laundry, we would have liked to help you figure out what the issue was as other guests used it and had none. Hope to see you again in the future

4/10 欠佳

Kevin

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月10日的回應
Thank you for your review. We would have liked to hear what we could have done better to earm a 5/5 from you. Hope to see you again in the future

8/10 不錯

Roy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月10日的回應
Thank you for your review. WE would have liked to hear what we could have done better to earm a 10/10 from you. Hope to see you again in the future

8/10 不錯

Kenny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
General Manager 於 2023年8月10日的回應
Thank you for your review. WE would have liked to hear what we could have done better to earm a 10/10 from you. Hope to see you again in the future

10/10 優異

Cirina

讚好：整潔度和住宿狀況
Very convenient. Close to downtown. Quiet and relaxed hotel. Really enjoyed my stay there. Would recommend 10/10
於 2023 年 6 月住了 2 晚
Bw Team 於 2023年6月22日的回應
we appreciate your feedback we are happy you enjoyed your stay hope to see you again in the future

10/10 優異

Gary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My weekend in Chester
I enjoyed my stay at the Chester branch. The room was clean, the bed and pillows were great (very comfortable) and it was far enough from the main road that it was extremely quiet. My one complaint would be the need for a better selection at breakfast. The pancake machine only worked one of the days I was there and the coffee machine was broken too on the regular side, thankfully I drink decaf. Overall it was a very good stay.
於 2023 年 6 月住了 4 晚
Bw Team 於 2023年6月22日的回應
we appreciate your feedback we are happy you had good time we will follow up with team about pancake issue and thank you again for staying with us hope to see u in the future.

6/10 一般

Charles

讚好：整潔度
於 2023 年 6 月住了 1 晚
Bw Team 於 2023年6月22日的回應
thank you for staying with us and thank you for your feedback

6/10 一般

Ruben

讚好：整潔度和住宿狀況
I had an issue with the TV screen frozen and was not able to enjoy the use of the TV, before going to sleep. Mentioned it to the front desk, said they would look into this, but was not fixed. Also, notice they did not refresh the room for my second day stay. Reused towels.
於 2023 年 4 月住了 2 晚
BW Staff 於 2023年5月10日的回應
dear guest thank you for your feedback our goal is to make your stay as pleasant as possible we apologize for the inconvenience, and we will be discussing this with our team to address this issue.thank you for staying with us and hope to serve your hotel needs in the future. Thank you from the Best Western Team

6/10 一般

Margaret

家人同遊
不滿：整潔度和職員與服務
於 2023 年 3 月住了 1 晚
BW Staff 於 2023年4月8日的回應
thank you for staying with us and we appreciate you taking time to leave review this will help us to keep improving on guest experiences

6/10 一般

Susan

讚好：整潔度和職員與服務
Made reservation at this hotel because it stated they had a pool and breakfast. Received notification from them that the pool was not open because it was being repaired. I asked to cancel they said NO refund. Ok went anyway even though it was out of the way but didnt want to lose the money. Get to the hotel and no hot breakfast, coffee or juice. The water was bad and there was a notice that you couldn't drink the water. No notification prior to arrival and no discount. But i did have a good nights sleep!
於 2023 年 3 月住了 1 晚
mgr 於 2023年3月19日的回應
regarding the water it was a city wide boil order so i apologize for the city but we do offer bottle water for free at front desk . and regarding the pool its a outdoor seasonal pool.

8/10 不錯

yongsuk

讚好：整潔度、職員與服務和住宿狀況
Room is clean, but smells not good. Staffs are friendly. Breakfast is something missing a lot. At night, noise from the road is loud.
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月16日的回應
Thank you for your feedback

6/10 一般

shimon (Lakewood)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
No shampoo in dispenser, water in toilet kept on running
於 2023 年 2 月住了 3 晚
General Manager 於 2023年2月27日的回應
Thank you for your feedback.

8/10 不錯

shimon (Lakewood)

於 2023 年 2 月住了 4 晚
General Manager 於 2023年3月16日的回應
Thank you for your feedback

8/10 不錯

Mark

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
staff good. right wing tv in break area created hostile atmosphere
於 2023 年 1 月住了 1 晚
General Manager 於 2023年2月27日的回應
Thank you for your feedback

2/10 很差

Jane

於 2022 年 12 月住了 1 晚

10/10 優異

susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Staff was pleasant and the room was clean
於 2022 年 10 月住了 1 晚
mary 於 2022年11月7日的回應
Thank you for staying with us

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
quick and easy check-in, friendly staff
於 2022 年 10 月住了 3 晚
mary 於 2022年10月18日的回應
John,Thank you for your feedback. We are glad to have made this stay a good one for you.

8/10 不錯

Donna

伴侶同遊
讚好：整潔度和職員與服務
I like the location of this property. What I didn't like is that our room smelled of urine. Perhaps it's time to shampoo the carpets. Also, the usual coffee creamers were not available.
於 2022 年 9 月住了 2 晚
mary 於 2022年10月18日的回應
We thank you for your feedback and will look into this.

10/10 優異

Steven

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and well-kept property. As the only option in Chester, you can be assured of a pleasant stay. 2 nights. Breakfast is minimal but sufficient.
於 2022 年 9 月住了 1 晚
General Manager 於 2022年9月19日的回應
Thank you very much for your feedback.We are glad we were able to make your stay a pleasant one. Hope to see you again in the future

10/10 優異

kevin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
mary 於 2022年9月11日的回應
Thank you glad you had a great stay.

4/10 欠佳

Elaine

於 2022 年 9 月住了 3 晚
Nicole 於 2022年9月15日的回應
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 不錯

Donna

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I love that this hotel is in Chester. It makes it more convenient when visiting family. The pool was still closed, although it looked like it was fine. Breakfast options were very limited.
於 2022 年 8 月住了 2 晚
mary 於 2022年9月10日的回應
Thank you for your feedback.

10/10 優異

Ronald

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 2 晚

10/10 優異

Lethan

家人同遊
於 2022 年 7 月住了 1 晚
General Manager 於 2022年8月2日的回應
Thank you for your reviews

8/10 不錯

Donna

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel is easy to find and convenient for our needs. During this visit, the pool was closed due to mechanical issues. Most unfortunate!
於 2022 年 7 月住了 4 晚
General Manager 於 2022年8月2日的回應
Thank you for your feedback