Dear Marquita, Thank you for sharing your feedback. We appreciate your acknowledgment of our friendly staff. Ensuring our guests' comfort is paramount, and we apologize for any inconvenience you experienced. We continually strive to maintain high standards of cleanliness and comfort for all our guests. Your comments will be addressed promptly to improve our services. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear TAKEHIRO, Thank you for selecting our establishment for your recent stay. We are sincerely sorry about the inconvenience you encountered with us. Your feedback is precious to us as it guides our efforts to continually improve our services. We recognize the significance of providing our guests with a high standard of quality and comfort, and we regret any instances where we may have fallen short of your expectations. Please be assured that we are actively addressing the issues you've raised, including noise disturbances and maintenance concerns, to ensure a more enjoyable experience for all our guests. Your satisfaction remains our utmost priority, and we are fully dedicated to delivering an enhanced level of service moving forward. We appreciate your candid feedback and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management

Dear Bethany, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Ivanko, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Marcos, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Tricia, We are genuinely sorry to hear about your negative interaction with our team members. Providing respectful and courteous service is of utmost importance to us, and we apologize for any disappointment caused by the behavior you described. We will address this matter promptly with the individual involved, reinforcing the importance of guest relations and professional conduct. Your feedback is invaluable, and we appreciate you bringing this to our attention. Please be assured that corrective measures will be taken. We hope you consider giving us another chance to provide you with the positive experience we strive to deliver.Sincerely,Hotel Management

Dear Jinnie, We sincerely apologize for your experience during your stay. This does not reflect the level of service and cleanliness we aim to provide. Your feedback is important, and we take it seriously. Rest assured, we will address the issues you mentioned with our team to ensure improvements in our service quality and cleanliness standards. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear philip, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Kazuhiro, We are pleased to know how much you enjoyed your stay at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found our hotel to be of great value. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to Chicago. Sincerely,Hotel Management

Dear Christine, Thank you for sharing your thoughts. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Alex, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Jared, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel experience. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Guest, We apologize for the inconvenience you encountered during your stay. We strive to provide a comfortable and welcoming environment for all guests, and we regret that your experience fell short of your expectations. Your feedback is essential to us; we take your concerns seriously and will use it to improve the overall guest experience. Should you reconsider, we hope to provide a more enjoyable stay. Thank you for your feedback.SincerelyHotel Management

Dear Grace, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear KAMIL, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Taro, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your comments.Sincerely,Hotel Management

Dear Anand, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. We have noted your observations regarding the need to update and renovate the room and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our suite clean, fresh, and up-to-date. Our front desk team is always available to help you. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely,Hotel Management

Dear Sheeja, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Jeanne, Thank you for being our guest. We apologize for the inconvenience caused by the missing smoke alarm in your room, which impacted your time with us. Our front desk team is always available to ensure they resolve your every problem and make your time happy and comfortable. We have discussed your comments with our team to review and take action. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management

Dear Eric, Thank you for reviewing your time with us. We are sorry for your experience at our hotel. Our front desk team is available and trained to handle any situation to make your time with us excellent and enjoyable. Never hesitate to speak to them on your future stays. Everything we do aims at providing you with a fantastic hotel experience. We want to regain your trust and hope you give us that chance. Sincerely,Hotel Management

Dear Darryl, Thank you for choosing us for your travel needs. Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We will follow up on the same and will ensure such things never arises. Please allow us to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Zainab, Thank you for sharing your feedback. We want every guest to receive an exceptional experience when visiting us. Therefore, we sincerely regret this was not your impression. Please accept our apologies for failing to meet your expectations during this stay. We hope you will consider giving us another opportunity to make it up to you on your future travels to Chicago.Sincerely,Hotel Management

Dear Cindy, Thank you for sharing your candid review with us. We are happy you enjoyed our comfortable beds and appreciate you mentioning our attentive customer service. However, we are sorry for failing to meet most of your expectations. We never intend to mislead our guests in any way. Our hotel follows rigorous industry standards regarding the cleanliness of our property. Therefore, we take your comments seriously and will certainly address this with our housekeeping team to ensure a fresh and well-maintained suite for our guests at all times. We hope you consider this an isolated incident and revisit us so we can make it up to you.Sincerely,Hotel Management

Dear Eric, Thank you for visiting our hotel and taking the time to post your review. We hope you enjoyed a pleasant stay despite the concern regarding our kitchen amenities. We continually strive to improve our services and accommodations, and we thank you for the constructive feedback. To ensure their cleanliness, we keep kitchenware at the front desk, and our team delivers them to your suite upon request. However, we apologize if we missed informing you about this, and we will instruct our front desk to be more diligent in communicating this moving forward. We hope you will consider revisiting us so we can make this up to you next time you return to our area.Sincerely, Hotel Management

Dear Amir, Thank you for evaluating your visit to our hotel. We are pleased you enjoyed a seamless check-in experience. However, our goal is to exceed our guests' expectations in every aspect of their stay; therefore, we regret that this was not your impression. We hope you will accept our sincere apologies for the issues you encountered and the inconveniences this undoubtedly caused. Although we know this doesn't change what transpired, we will share your feedback with our entire team to ensure we meet the high standards our guests should always expect when staying with us. We hope you will consider giving us another chance to regain your trust next time you revisit our area.Sincerely,Hotel Management

Dear Gina, Thank you for choosing Extended Stay America for your time in Chicago. We aim to provide seamless service and exceptional accommodation for our guests. Therefore, we are genuinely pleased that you enjoyed our clean suites. Moreover, we have noted your observations and will share your concerns with our brand leaders to ensure we deliver the outstanding experience our guests should always expect when staying with us. We appreciate your valuable feedback, as it always helps us improve our hotel. It was a pleasure having you with us, and we hope to host you again soon.Sincerely,Hotel Management

Dear Eric, Thank you for being our guest and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope we have a future opportunity to restore your confidence in our hotel.Sincerely,Hotel Management