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芝加哥古爾尼希爾頓歡朋酒店的評價

2.5 out of 5
芝加哥古爾尼希爾頓歡朋酒店
5550 Grand Ave, Gurnee, IL

評價

8.6

優異

10 分評分，優異；1000 則評價中有 524 則" "
8 分評分，不錯；1000 則評價中有 311 則" "
6 分評分，一般；1000 則評價中有 100 則" "
4 分評分，欠佳；1000 則評價中有 25 則" "
2 分評分，很差；1000 則評價中有 40 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Jason

家人同遊, 親子同遊
不滿：職員與服務、設施服務和住宿狀況
Housekeeping enters room despite ignored knocking and locked doors! At 8:50 am housekeeping entered the room of a family with 2 small special needs children. Toilet seat was stained with dirty smears and toilet was not flushed upon entering!!
於 2024 年 4 月住了 1 晚

10/10 優異

Elizabeth

親子同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The woman that got us checked in was so kind and helpful. I watched her deal with a needlessly argumentative guest (upset about having to describe the vehicle he had parked in the lot) with such grace. Every member of the staff was wonderful, but she stood out. I’m only sorry I didn’t catch her name.
於 2024 年 4 月住了 2 晚

10/10 優異

James (Evanston)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The customer service was excellent!!
於 2024 年 4 月住了 4 晚

8/10 不錯

Nazanin

多人同遊
讚好：整潔度、職員與服務和住宿狀況
It is walking distance to six flags
於 2024 年 4 月住了 1 晚

10/10 優異

Candi

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

ChihYang (Urbana)

Good
於 2024 年 4 月住了 1 晚

6/10 一般

Ricky

伴侶同遊
The room interiors seem to need refreshing. The sofa looks like it seen better days.
於 2024 年 4 月住了 1 晚

8/10 不錯

Maria Asuncion

於 2024 年 4 月住了 2 晚

10/10 優異

Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always a great experience. Staff is always friendly and helpful
於 2024 年 3 月住了 1 晚

10/10 優異

lynne (yonkers)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

Megan

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great. Really enjoyed our stay. Only complaint is being accused of smoking in the room.
於 2024 年 3 月住了 2 晚

10/10 優異

rashel

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very nice and clean! The continental breakfast was good. Would definitely recommend and would definitely stay here again!
於 2024 年 3 月住了 1 晚

2/10 很差

Matthew

於 2024 年 3 月住了 1 晚

2/10 很差

Ivory

家人同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Terrible
於 2024 年 2 月住了 1 晚
GSMZS 於 2024年3月6日的回應
To Ms. Ivory,Thank you for the reviews. However, I notice that you reservation was no show. If you would like to dispute, please contact Expedia Helpdesk. You reservation not paid through them, not directly to Hotel

10/10 優異

Laurie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient, clean, quiet. The coffee in lobby wasnt great however.
於 2024 年 2 月住了 3 晚
GSMZS 於 2024年3月6日的回應
Thank you for Excellent score. Hope you come visit us again in the summer and after our renovation that will take place during the winter 2024/2025.

8/10 不錯

Jose (Round lake beach)

讚好：整潔度、職員與服務和住宿狀況
Everything was clean and it was quiet. The only thing that needs improvement is the elevators. They are very old and slow. One would think they aren't working.
於 2024 年 2 月住了 1 晚

8/10 不錯

Deesha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing location centralized for all your shopping & food needs, Staff was excellent keep doing an amazing job. I would highly recommend.
於 2024 年 2 月住了 4 晚

10/10 優異

Julia

於 2024 年 2 月住了 1 晚

8/10 不錯

Sonnia

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 2 晚

8/10 不錯

Indrani

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was homely and safe.
於 2024 年 1 月住了 2 晚

10/10 優異

Joann

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was decent
於 2024 年 1 月住了 2 晚
GSMZS 於 2024年3月6日的回應
Thank you for Excellent score. Hope you come visit us again in the summer and after our renovation that will take place during the winter 2024/2025.

10/10 優異

Kasha

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
GSMZS 於 2024年3月6日的回應
Thank you for Excellent score. Hope you come visit us again in the summer and after our renovation that will take place during the winter 2024/2025.

8/10 不錯

YVONNE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚

10/10 優異

Jane

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Jose

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

John

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
We chose this Hampton for the location needing to get North of Chicago. As for pet friendly, we were unaware of the $50 fee and the $50 incidental fee. The incidental was returned but as Diamond member who stayed at a Home 2 the night before W/O fees it felt wrong. If traveling with our dog we will avoid Hamptons in the future.
於 2023 年 12 月住了 1 晚

8/10 不錯

Kim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Luis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet, walking distance from Six Flags and different restaurants. Definitely recommend.

10/10 優異

SHANNON

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

David

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, nice rooms, huge free breakfast
於 2023 年 11 月住了 1 晚

6/10 一般

Theresa

讚好：整潔度、職員與服務和住宿狀況
I was there for four days and my room wasn’t cleaned/refreshed once. The trash piled up. One thing I like about staying in hotels is having my bed made for me everyday. That didn’t happen once. I was really disappointed. The staff was friendly though. And I guess I saved money in tips because I always tip the housekeepers about $5-8 dollars a day.
於 2023 年 11 月住了 3 晚

10/10 優異

Michael

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Staff was completely nice and check in was quick. Many dining places to choose and shopping
於 2023 年 11 月住了 1 晚

2/10 很差

Lela

親子同遊
不滿：整潔度和住宿狀況
It was unsanitary. Had turds in the toìlet. Roaches crawling on the curtains
於 2023 年 11 月住了 2 晚

10/10 優異

Donna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Option to Navy base lodging
於 2023 年 11 月住了 1 晚

6/10 一般

Shivita

家人同遊
讚好：整潔度和住宿狀況
My stay was ok. Their was no hot water when we showered but other than that it was ok
於 2023 年 11 月住了 3 晚

10/10 優異

Jill

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 優異

Mike

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay. Will use a gain.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Lisa

No hot water
We had no hot water in am, reported to front desk at 8:10am, by 9 am still no hot water so we checked out Also light switch by bed was dirty with old food on it
於 2023 年 10 月住了 1 晚

10/10 優異

Kimberly

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Great option in Gurnee
We stayed for just 1 night at this hotel - and found it perfect for our needs. It was well-located, clean, and the staff were all very friendly. It could use some updating - but overall, it was an extremely pleasant stay and would definitely stay again if back in this area.
於 2023 年 10 月住了 1 晚

10/10 優異

Angel

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great ! Really good hotel.
於 2023 年 10 月住了 1 晚

10/10 優異

Brian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast food was a little cold
於 2023 年 10 月住了 1 晚

10/10 優異

Carl

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was the second time we stayed here because our son is in the navy and it was very nice both times. Felt safe here and was close to restaurants and shopping. Thanks
於 2023 年 10 月住了 1 晚

10/10 優異

Marvin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Pleasant staff
於 2023 年 10 月住了 1 晚

8/10 不錯

Stephanie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place!
The hotel was well kept, clean. Rooms were comfotable.
於 2023 年 10 月住了 1 晚

10/10 優異

Steve

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly service
於 2023 年 10 月住了 2 晚

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
Heat didn’t work
Everything was fine except the thermostat seemed to do nothing, the room was very cold and we turned on the heat on the thermostat but it never got warmer. My partner was freezing the whole night. Otherwise everything was fine.
於 2023 年 10 月住了 1 晚

10/10 優異

Mike

於 2023 年 10 月住了 1 晚

10/10 優異

Chenguang

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great sevice, friendly, responsible, and considerable. They even prepared warm breakfast to go for early checkout, very thoughtful.
於 2023 年 10 月住了 3 晚

10/10 優異

YEN

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚

10/10 優異

sounthavy

於 2023 年 10 月住了 1 晚