接待廳

芝加哥馬奎斯萬豪酒店的評價

4 out of 5
芝加哥馬奎斯萬豪酒店
2121 South Prairie Avenue, Chicago, IL

評價

9.2

卓越

10 分評分,優異;1000 則評價中有 731 則" "
8 分評分,不錯;1000 則評價中有 165 則" "
6 分評分,一般;1000 則評價中有 49 則" "
4 分評分,欠佳;1000 則評價中有 21 則" "
2 分評分,很差;1000 則評價中有 34 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good
於 2023 年 11 月住了 4 晚

10/10 優異

ruhai

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 10 月住了 2 晚

6/10 一般

真實旅客

讚好:整潔度、設施服務和住宿狀況
於 2019 年 10 月住了 1 晚
Front Office Manager 於 2019年10月18日的回應
Dear Guest, we appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Josue Hernandez, Front Office Manager

6/10 一般

Danny

讚好:整潔度和客房舒適度
不滿:職員與服務
Close to convention. Poor staff and hotel services.
於 2018 年 11 月住了 6 晚
Front Office Manager 於 2018年12月6日的回應
Dear Danny, thank you for your review. We are glad you liked our convenient location. However, we believe in seamless service enhanced with kind, attentive and warm hospitality, and we hope you will accept our apologies that these standards got overlooked. We hope to see you again in the future. Melanie Burrow, Front Office Manager

10/10 優異

Yifan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
性价比高的住宿选择
非常不错的酒店,性价比高。景观不错,停车方便。早餐也不错。很适合
於 2018 年 9 月住了 3 晚

10/10 優異

Patrick

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

10/10 優異

Mathieu

讚好:整潔度、職員與服務和住宿狀況
Great place, a lot of options and the best location for the Mccormick place!
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月13日的回應
Dear Mathieu, Thank you for choosing Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. Connected to McCormick Place Convention Center and just two blocks from the Green Line 'L' stop, we offer easy access to Chicago attractions for our guests, whether they are here for business or leisure. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Wishes, Catherine Mrowiec, General Manager

10/10 優異

Joshua

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
There are great people, very clean, nice, helpful, thank you
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月20日的回應
Dear Joshua, Thank you for the outstanding review of the Marriott Marquis Chicago. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next trip.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Janisha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beds weren’t the best
於 2024 年 2 月住了 1 晚

10/10 優異

Lakeasha

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great! Best hotel I ever stayed in!
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月2日的回應
Dear Lakeasha, Thank you for choosing Marriott Marquis Chicago and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Alia Marie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My family and I came here for a weekend away and chose this hotel because it was walking distance to McCormick Place as we were planning to go to the Chicago Auto Show. Check in was easy and valet parking would have been easy but we chose to self park in the garage which is attached. There is a pedestrian walkway connecting this hotel, the Hyatt and McCormick together which was great! The hotel was clean with amazing city and lake views. Plenty of food and coffee options in the main lobby. Will definitely be a “must stay” hotel while in Chicago.
於 2024 年 2 月住了 1 晚

10/10 優異

jose de jesus

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月20日的回應
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Chicago. We look forward to your return and wish you all the best with your future travels.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Cody

讚好:整潔度、職員與服務和住宿狀況
Top notch service from staff, extremely clean facilities
於 2024 年 2 月住了 1 晚

4/10 欠佳

Rhonda

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月13日的回應
Dear Rhonda, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Cesar Leopoldo

於 2024 年 1 月住了 3 晚

10/10 優異

Zachary

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean. Comfortable. Friendly. Perfect accommodations
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月25日的回應
Dear Zachary, Thank you for posting a high rating of your visit to the Marriott Marquis Chicago. We are glad you loved everything about your stay, and we thank you again for appreciating our immaculate accommodations and dedicated and polite associate services. We hope to welcome you back for another pleasant experience.Warm Wishes,Catherine Mrowiec,General Manager

8/10 不錯

Robert

讚好:整潔度和住宿狀況
At check in, Front desk gave the wrong room number. Had to come back down and get the correct one.
於 2024 年 1 月住了 3 晚

2/10 很差

JOSE (easton)

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
No any flexibility on the cancelation per a major unexpected problem. They only wants to charge the maximum at the customer doesn’t mater what was the problem.
於 2024 年 1 月住了 3 晚
General Manager 於 2024年1月25日的回應
Dear Jose, Thank you for your review. We certainly apologize for the issues you encountered with your reservation. You have made a reservation through a third party, so please make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Warm Wishes,Catherine Mrowiec,General Manager

10/10 優異

Heather

於 2024 年 1 月住了 2 晚

10/10 優異

Jamie (Grayslake)

讚好:整潔度、職員與服務和住宿狀況
Great stay for a volleyball tournament at McCormick Place. Thankful we did not have to leave the hotel in the bitter cold because of the pedways.
於 2024 年 1 月住了 1 晚

10/10 優異

Jamie (Grayslake)

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月15日的回應
Dear Jamie, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Chicago. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Darwin

於 2024 年 1 月住了 4 晚

6/10 一般

Tooba

讚好:住宿狀況
不滿:整潔度
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月9日的回應
Dear Tooba, Thank you for your feedback about your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.Warm WishesCatherine MrowiecGeneral Manager

8/10 不錯

Dr. Amel

家人同遊
讚好:整潔度
不滿:設施服務
Staff at the restaurant were not very hospitable. A little rude, otherwise front desk staff were very very kind. The room however was missing some items and the bathroom door doesn't close as well as the automatic blinds dont work.
於 2023 年 12 月住了 4 晚

6/10 一般

Jamal

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is excellent and staff were friendly. Security was also professional. The place that sells the Pizza to the left of the check-in counter has the worst pizza. It was burnt and tasted awful and gave an upset stomach: avoid.
於 2023 年 12 月住了 5 晚
General Manager 於 2024年2月1日的回應
Dear Jamal, We appreciate your feedback, though we regret to learn about your experience during your recent visit to our hotel. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Your input is invaluable, and we thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. We hope you are feeling better and wish you all the best.Warm WishesCatherine MrowiecGeneral Manager

8/10 不錯

Wijdan

於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月18日的回應
Dear Wijdan, We are delighted you had a great stay at Marriott Marquis Chicago. Thank you for the kind rating, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Michael

於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月28日的回應
Dear Michael, On behalf of our staff, thank you for the terrific review! We love hearing how much you loved your stay. All of us at the Marriott Marquis Chicago look forward to having you visit with us again. Happy Holidays and Happy New Year!Warm WishesCatherine MrowiecGeneral Manager

8/10 不錯

Dennis

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Hotel Management 於 2024年2月9日的回應
Dear Dennis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Houston. We look forward to your return and wish you all the best with your future travels. Best Regards, Anthony Smetana Director of Room Operations

8/10 不錯

Eric

Great for hosting corporate events.
於 2023 年 9 月住了 3 晚
General Manager 於 2023年12月19日的回應
Dear Eric, We are glad your conference brought you to Marriott Marquis Chicago. With our great accommodations and location, our goal is to make sure every event we host is outstanding. We are thrilled to learn we met that expectation for you and appreciate your recommendation. Thank you; we hope to have the pleasure of a return visit soon.Warm WishesCatherine Mrowiec,General Manager

6/10 一般

ADRIANA

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Para el precio, las instalaciones bien, la habitación cómoda pero no cuenta con agua para beber, ni pasta de dientes, enjuague bucal nada..y muy retirada del centro de Chicago
於 2023 年 12 月住了 3 晚
General Manager 於 2023年12月20日的回應
Dear Adriana, Thank you for being our guest, and for your candid review. While we hope you had an overall satisfactory stay, we apologize for not meeting all of your expectations. We will share your comments with the appropriate individuals as we continually strive to improve our guest services. Thank you again for your business, and we hope to welcome you back for the seamless experience you deserve.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Denise

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great visit for the football game!
We were here to see the Lions and Bears game. The area is clean and looks great! The hotel was exceptionally clean, staff were very Friendly's and the view of Lake Michigan was great!
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年2月9日的回應
Dear Denise, Thank you for being our guest at the Marriott Marquis Houston. We are pleased that we could provide you with an outstanding stay, and we appreciate your generous comments about how our associates took such excellent care of you and that you enjoyed our clean and comfortable accommodations. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Houston! Best Regards, Anthony Smetana Director of Room Operations

10/10 優異

Erica

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年2月9日的回應
Dear Erica, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Houston. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards, Anthony Smetana Director of Room Operations

10/10 優異

Jennise Samuels

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Magdalena

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and great customer service. The restaurant was fantastic and the staff was very kind and professional.
於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月9日的回應
Dear Magdalena, Thank you for being our guest at the Marriott Marquis Chicago. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Chicago!Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Darren

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Israel

伴侶同遊
讚好:設施服務和住宿狀況
We had the room 3235 this room has the most beautiful view of the city and Lake Michigan. ❤️
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear Guest,On behalf of our staff, thank you for the terrific review! We love hearing how much you loved our beautiful views. All of us at the Marriott Marquis Chicago look forward to having you visit with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

HEE MANG

於 2023 年 11 月住了 4 晚

4/10 欠佳

Rohin

商務旅客
讚好:住宿狀況
不滿:職員與服務和設施服務
I was a little disappointed with the staff at the Marriott marquee.. the staff seemed annoyed to answer questions and do things… there were no welcoming smiles or hellos, albeit a couple of staff members…. My room did not have a phone for one of the two… the facilities were nice, but the staff made the stay not nice…. Actually, I would Go as far to say that it made it horrible.. that being said, the facilities were nice…. If the organisation changes the staff or at least make them know that they should be welcoming, i would come back… however, with all the adjacent hotels, I probably won’t
於 2023 年 11 月住了 3 晚

6/10 一般

Cihat

於 2023 年 11 月住了 4 晚
General Manager 於 2023年12月21日的回應
Dear Cihat, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm WishesCatherine MrowiecGeneral Manager

8/10 不錯

David

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Exercise bikes are stripped and need maintenance. Called the front desk from my phone at 7:30 AM. Automated voice said that request was unavailable.
於 2023 年 11 月住了 3 晚

10/10 優異

Alyssa

讚好:職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear Alyssa, Thank you for choosing Marriott Marquis Chicago and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

bryan

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to venue
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月24日的回應
Dear Bryan, Thank you for choosing the Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. It was a pleasure having you, and we hope you will stay with us again.Warm WishesCatherine MrowiecGeneral Manager

8/10 不錯

Levyette

讚好:整潔度和職員與服務
The property was gòod but i was expecting it to be better. The staff were very pleasant. The food options were limited for in-room dining or dining in the restaurant. As a conference hotel they provided pick up foods and snacks for people on the go.
於 2023 年 11 月住了 4 晚

10/10 優異

david j

於 2023 年 11 月住了 2 晚

10/10 優異

Kathleen

於 2023 年 10 月住了 3 晚
General Manager 於 2023年11月11日的回應
Dear Kathleen, We are thrilled you had an excellent stay at Marriott Marquis Chicago, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Lorraine

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay during the Chicago marathon. Convenient location. Close to transportation.
於 2023 年 10 月住了 3 晚
General Manager 於 2023年10月17日的回應
Dear Lorraine,Thank you for choosing the Marriott Marquis Chicago during your visit to the city! We appreciate you sharing how much you enjoyed your stay and our great location. Connected to McCormick Place Convention Center and just two blocks from the Green Line 'L' stop, we offer easy access to Chicago attractions for our guests, whether they are here for business or leisure. It was a pleasure having you, and we hope you will stay with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had tickets for the bears game and it was only a ten minute walk to the stadium
於 2023 年 10 月住了 2 晚

10/10 優異

Marisabel

讚好:整潔度
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月15日的回應
Dear Marisabel, Thank you for your fantastic rating! We are pleased you chose Marriott Marquis Chicago for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Paul (Elgin)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good experience for the family.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月12日的回應
Dear Paul, Thank you for including the Marriott Marquis Chicago in your travel plans. We are glad that you and your family enjoyed a relaxing getaway and that our friendly team was very attentive to your family's needs. It was a pleasure taking care of all of you. We appreciate your feedback and look forward to hosting you again.Warm WishesCatherine MrowiecGeneral Manager

10/10 優異

Kim

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月31日的回應
Dear Kim, We are thrilled you had an excellent stay at Marriott Marquis Chicago, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm WishesCatherine MrowiecGeneral Manager