Hey Robert,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. I'm sorry to hear that you weren't pleased with the room you received as it had no microwave nor fridge. Nevertheless, you were please with our cleanliness and upkeep. It's good to see our friendly and helpful staff met your expectations. We hope that on your next stay you'll be able to book on of our rooms that comes with the listed amenities. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS CHICAGO - HOFFMAN ESTATES. At Red Roof, we are happy to know that you made us your choice of stay and we welcome your comment of the jacuzzi. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Adolfo, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. You mentioned that the odor of the room hindered your stay and for that, I sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Nevertheless, we appreciate your 5/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Thelma,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hassle free check in process and the hospitality of our staff. Your comments in regards to the bathtub is greatly appreciated and will be taken into consideration as we strive to improve the quality of our service. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Annette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. You mentioned that the cleanliness and upkeep of the property did not meet your expectations. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industryFeedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Krishna, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. I am sorry that your experience did not meet your expectations. While our goal is to deliver comfortable accommodations throughout your stay, it appears we fell short with you and for that, I sincerely apologize.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hello Jonathan,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr. I'm so glad we earned your 3/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Gilmarie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Grace,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. It's great to hear that you were pleased with your stay prompting your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Dear Genaro,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. It's great to see that we earned your 5/5 score. However, I sincerely apologize for the situation you mentioned regarding the knocking on your door. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Dear Karen,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. I am happy you were pleased with our dining options and found our location to be convenient. We understand your concern about the absence of microwave and refrigerator in your room. Please be aware that your booking was for a standard room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a superior king for a more satisfying experience. However, you indicated that the lack of housekeeping services and the stains you described on the pillows hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Dear Omolara,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. You indicated that the unpleasant odor you encountered hindered your ability to fully enjoy your stay. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Samantha Red Roof Management RediResponse Specialist

Thank you for your perfect rating, Silvestre. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I were overjoyed when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Fazal,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Sahil. The staff and I at the Red Roof Inn PLUS+ Chicago - Hoffman Estates appreciate your 5/5 score following your stay. I am happy that our cleanliness, well maintained hotel and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn PLUS+ Chicago - Hoffman Estates appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Donald, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Thank you for your review, Donald. The staff at the Red Roof Inn PLUS+ Chicago - Hoffman Estates and I were so glad we earned your perfect score following your stay. I am also happy you were pleased with our nice location. Our staff at Red Roof appreciates your positive feedback and we're looking forward to making your next visit even more pleasant than the lastOnce more, thank you for posting your review and we hope to see you again soon. Sincerely,Red Roof Management

Dear Robert, We at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES are disappointed to have earned your low scoring of 2/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Hello Lutrinia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Hoffman Estates and I appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Lutrinia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Khodr,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Carolyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. It's thrilling to hear that you were pleased with the helpful service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Savannah. The staff and I at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES appreciate your 3/5 score. However, I am sorry that your experience did not meet your expectations due to our checking-in process, the lack of room service and the toiletries you mentioned, and the other concerns highlighted. Your satisfaction is important to Red Roof, so I am disappointed to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Hello Greg, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you, James, for writing to us about your recent stay at the Red Roof PLUS+ Chicago - Hoffman Estates. We're truly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Alejandro, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Thank you, Ahmed, for writing to us about your recent stay at our hotel RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

Hello Jake,Thank you for sharing your feedback with us. Your review of the Red Roof Inn PLUS+ Chicago - Hoffman Estates was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hello Arthur, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. It's truly disheartening to hear that your stay fell short of your expectations due to the issues you had with your keys, poor housekeeping conditions, late night noise, along with other highlighted concerns. Please know that Red Roof value your business and will take this into consideration so that we may improve our quality.We would love to have another chance to provide you with a better experience the next time you re in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Nancy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that the room was clean and comfortable. However, as it relates to your comment of the amenities which you stated was not included in the room, these will be taken into consideration. On your next stay you can make these request upon arrival at the front desk. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Mauricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Angeline,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. We value you as our guest and welcome your 3/5 score. It's great to know that you had friendly staff, easy parking and all the positives that you highlighted. However, regarding your comment of the odor you encountered, cleanliness of the tub and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Antonio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Ashley,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Jeremy,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. Please accept our most sincere apologies for the concern you described regarding litter and leftovers being under the bed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Dear Irma,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the staff not being very hospitable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

Letica,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

HI Sheetal,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Hoffman Estates, Emilly. I am thrilled to hear that our staff was accommodating and helpful. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

Thank you for being our guest, James. I am happy that found our location convenient. However, I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. Thank you for choosing Red Roof Inn PLUS+ Chicago - Hoffman Estates. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

Dear Jayron, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Alvin,The staff and I at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES appreciates your feedback in regards to your recent experience with us. You highlighted the nice area around the hotel. You indicated the hotel itself was unclean and reeked of smoke. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Dear Luzmaria,The staff and I at the RED ROOF PLUS+ CHICAGO - HOFFMAN ESTATES appreciates your comments following your recent stay with us. In response to the uncleanliness described we apologize for the less than ideal experience. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels.Sincerely, Kerry-Lee RediResponse Specialist