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芝加哥瑞士酒店的評價

4.5 out of 5
芝加哥瑞士酒店
323 E Wacker Dr, Chicago, IL

評價

8.6

優異

10 分評分，優異；1974 則評價中有 1212 則" "
8 分評分，不錯；1974 則評價中有 397 則" "
6 分評分，一般；1974 則評價中有 168 則" "
4 分評分，欠佳；1974 則評價中有 90 則" "
2 分評分，很差；1974 則評價中有 107 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Weikang

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 2 晚
Swissotel 於 2024年3月25日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 不錯

Laney

讚好：整潔度、職員與服務和住宿狀況
Clean and nice service in storage luggage.
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月16日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

WENJIANG (Arcadia)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
good viwe!
於 2022 年 6 月住了 5 晚
Swissotel 於 2022年7月19日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置好，风景好，服务也不错，房间也够大，有机会会再次入住
於 2021 年 12 月住了 4 晚
Olivia M 於 2022年1月2日的回應
我们非常感谢您对芝加哥瑞士酒店住宿的评论。 收到积极的反馈总是很高兴。 我会与我们的团队分享您的意见。 我相信，在我们努力不断提高服务质量的过程中，这些反馈将鼓励我们所有的员工。 再次感谢您分享您的体验，我们希望您的下一次访问和上一次一样愉快。

2/10 很差

Man Chi

不滿：職員與服務
The attitude of the restaurant and the staff is not very friendly！ Hotel~The service attitude of the restaurant staff is also very arrogant and rude， Overall it was a very uncomfortable accommodation experience
於 2021 年 11 月住了 2 晚
Olivia M 於 2021年12月1日的回應
Dear Mr. Man Chi Thank you for taking the time to share your comments concerning your stay at the Swissôtel Chicago. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I would greatly appreciate it if you would be willing to provide further information about your poor experience with the staff and any problem you may have encountered during your stay. This will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

10/10 優異

Yunyang

於 2021 年 11 月住了 7 晚

10/10 優異

yuanhao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置十分不错，能看到海军码头的摩天轮，走路到华丽一英里只要10分钟
於 2021 年 9 月住了 2 晚
Swissotel 於 2021年10月30日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

YIFAN

讚好：整潔度、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Staff super friendly
於 2024 年 4 月住了 2 晚
Swissotel 於 2024年4月29日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Raed

讚好：整潔度、職員與服務、設施服務和住宿狀況
Outstanding service
於 2024 年 4 月住了 1 晚
Swissotel 於 2024年4月29日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 不錯

Abdouh

U
於 2024 年 4 月住了 1 晚
Swissotel 於 2024年4月29日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Patricia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was so friendly and helpful. Smiles on all faces. Bailey (security) and Brendan ( front desk) were outstanding
於 2024 年 4 月住了 3 晚
Swissotel 於 2024年4月29日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Zachery

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Swissotel 於 2024年4月29日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Elpida

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent experience!
於 2024 年 2 月住了 1 晚
Swissotel 於 2024年4月23日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Evelin L

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Swissotel 於 2024年4月23日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Kimberly Alice

讚好：整潔度、設施服務和住宿狀況
So close to everything.
於 2024 年 4 月住了 5 晚
Swissotel 於 2024年4月15日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 4 月住了 4 晚
Swissotel 於 2024年4月12日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 一般

Kateisha

於 2024 年 3 月住了 2 晚
Swissotel 於 2024年4月30日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Swissotel 於 2024年4月8日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Daneen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking was crazy expensive, $84.00 per night. But guess thats Chicago overall
於 2024 年 1 月住了 1 晚
Swissotel 於 2024年4月8日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

George

於 2024 年 3 月住了 1 晚
Swissotel 於 2024年4月25日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Shawn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient, , clean, friendly, nice wellness area
於 2024 年 3 月住了 4 晚
Swissotel 於 2024年4月3日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente servicio muy atentos
於 2024 年 3 月住了 4 晚
Swissotel 於 2024年4月3日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Kiara

讚好：整潔度、職員與服務和住宿狀況
Had a great experience
於 2024 年 2 月住了 1 晚
Swissotel 於 2024年4月2日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Michelle

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The lake view was amazing! Very clean. Walking distance to restaurants. And the staff was super friendly. Definitely will recommend to family and friends.
於 2024 年 3 月住了 2 晚
Swissotel 於 2024年4月1日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Carlos

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy bonito el hotel y muy limpio y la vista que hay, es impresionante
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年4月1日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Kelly

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年4月23日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Where

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 3 月住了 4 晚
Swissotel 於 2024年4月1日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Nicholas A.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great parking and loved the room!
於 2024 年 2 月住了 2 晚
Swissotel 於 2024年4月1日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 很差

Cassey

商務旅客, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was extremely hot. Took 3 days for it to get fixed to something tolerable, and they gave me a big box fan…like how about just fix the issue. There is no breakfast unless you’re going to pay 15 dollars for oatmeal in a cup. There is in room service, with nothing being less then 25-30 dollars a piece. Even for the appetizers. You also get charged a daily “urban experience fee” and “urban tax fee” when you check out. Not sure what I am experiencing… for 30 dollars a day. Would have rather they have just added that to the charge when we booked. I was there for a conference, at least the conference had free water…that was pretty cool. If you have the option to stay somewhere else…I probably would. But hey they have a nice gym…and free apples in the gym so that was cool.
於 2024 年 3 月住了 5 晚
Swissotel 於 2024年3月27日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 一般

Felicia

伴侶同遊
讚好：住宿狀況
不滿：整潔度、職員與服務和設施服務
Bathroom was not clean hair in tub, hair in the drainage of the shower.
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月26日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Rachael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-in with Bernard was a breeze! He was wonderful! Online check-out was very convenient.
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月26日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 不錯

MARJORIE DE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the lobby, the area, our room, the view... Just dont like the elevator system ..
於 2024 年 3 月住了 5 晚
Swissotel 於 2024年3月26日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 一般

Andrea (Round Lake)

家人同遊
讚好：整潔度
不滿：職員與服務
This is a very average hotel, which isn't a bad thing but it isn't a great thing either. The staff at the front desk seemed distracted in all three interactions I had with them - perhaps short staffed? A-plus for the water pressure in the shower, but the door didn't close entirely which resulted in lots of water on the bathroom floor. $10 for boxed water in the room - hard pass. Would stay again if everything in the area was booked, but it wouldn't be my first choice.
於 2024 年 3 月住了 2 晚
Swissotel 於 2024年3月25日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 一般

Kelvin Johnston

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I don’t like how they charge you “urban experience fee”- including shoe shine, complimentary coffee between 5a-6a (who is awake at 5😒). High speed internet. I didn’t need internet. I have my phone data. You didn’t have a choice they just charge you 25 dollars a night! Very unprofessional
於 2024 年 3 月住了 4 晚
Swissotel 於 2024年3月25日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Yelitza

Great stay
於 2024 年 3 月住了 5 晚
Swissotel 於 2024年4月17日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Payal

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean hotel Comfortable bed
於 2024 年 3 月住了 3 晚
Swissotel 於 2024年3月25日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

joshua

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The river view was amazing . The hotel staff is amazing . Everyone is super nice. I stayed at the Hyatt across the street couple years back and it is no comparison . Our room had a fridge and they supply you with robes that are super comfortable. Room service is super quick . Next time I visit , swissotel is where I am staying
於 2024 年 3 月住了 3 晚
Swissotel 於 2024年3月25日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The entire stay was amazing!
於 2024 年 3 月住了 3 晚
Swissotel 於 2024年3月25日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 不錯

Barbara

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking was pricey, valet damaged vehicle.
於 2024 年 3 月住了 2 晚
Swissotel 於 2024年3月25日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 2 月住了 1 晚
Swissotel 於 2024年3月25日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Celina (Tampa)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Amazing view of river
於 2024 年 3 月住了 3 晚
Swissotel 於 2024年3月22日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Tajria (Chicago)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love it my favorite
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月19日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Milovan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月19日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Martin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Swissotel I was fantastic the person in front counter was really nice everything was warm what I ordered to eat and I got a good City view of the city of Chicago.
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月18日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 不錯

Eric

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
No microwave in the room for the price they charge is crazy. Also gave away my river side view room and said that Expedia didn’t sent them a city. They gave me a corner room with a slight view of the river
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月18日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Colin

多人同遊
讚好：整潔度、設施服務和住宿狀況
Perfect location right on the river and Wacker drive. Many options for food and shopping within walking distance.
於 2024 年 3 月住了 2 晚
Swissotel 於 2024年3月18日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 優異

Michael Eugene (arcadia)

讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was amazing. Every single person was wonderful. They gave us an early check in. Anything we needed they were there to help. Hotel bar was wonderful, the Palm restaurant’s food was excellent.
於 2024 年 3 月住了 2 晚
Swissotel 於 2024年3月18日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 很差

Junko

讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
I liked the cleanness of the room but there was a huge issue about internet connection. Wifi did not work almost at all. I am an international tourist and hotel wifi was crucial. On the first day, I asked for a room change, but one of their staff answered it was because many people were connecting and there was nothing they could do. It was 2pm. Obviously it should not be the busiest time at hotel it’s before all guests check in. As internet in room was not only inconsistent but more like not available throughout my stay m, I needed buy eSIM that works in US. The hotel has a Congress hall, and then the room interest should not be interfered even if many other guests using internet. There is definitely a room for improvement. The no internet makes my travel harder.
於 2024 年 3 月住了 4 晚
Swissotel 於 2024年3月18日的回應
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Alexis

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Swissotel 於 2024年3月18日的回應
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.